Capella University Reviews
Student & Graduate Reviews (263)
This school is only good if you just want the piece of paper saying graduated. Customer service lacks across the board, the cirriculum does not provide much if you are an experienced professional, and the financial department does not do much unless prompted to do so. This experience has not been favorable and I would only recommend it if you have education benefits to make it free. I would never want to pay for the quality provided.
If you care about your future or education, please do not associate with school. My experience with Capella began with them loosing my transcript not once, but twice. I ended up having to send the transcripts via certified mail and had proof they received it but they still denied it. They lost my financial aid documents three times. Financial aid wasn't available at the start of the quarter. I called every other day for two months to find someone who could help me and to make sure I could meet my financial obligations. Each time I called, I was given the same story, we don't know, it's a glitch in the system.No one could tell me what was going on. Instead they continued to make empty promises and sounded so sincere, but no one ever followed through on their commitment to even have the decency to return my calls much less do anything to resolve the problem. This was only the beginning of my sorrow with this institution.Worst mistake of my academic career. Finally getting into the class, I turned in my first assignment; it was successful. On the second assignment, I felt I produced the same quality level of work. My work was graded as failure. From that time, I emailed the instructor and the academic coach but to no avail. Emails and calls were not returned. I recall reading the reviews for Capella before applying there. I thought surely this school cannot be as bad as the reviews make them seem to be. I ignored their advice thinking nothing could be as bad as they have made it out to be. I reasoned my experience would be a positive one. Sadly, my experience confirmed for me that the previous negative reviews are accurate. PLEASE, if you care anything about your education or your career, do not entangle yourself with this school.
I had to be in a year to give a review but I founded Capella to be a maze. I would not recommend Capella to anyone. The instructors are not knowledgeable. Capella also changed their curriculum several times and regardless to when you entered or the maximum completion time, you will be placed in the new curriculum or be withdrawn from the school. Capella is unethical and does not care about the students. This school is only interested in money and it is very expensive to attend. I would check the reviews and graduation rates and also look into where the professors received their degrees. When you have problems at Capella there is no one to help. All communication is through emails. This school is constantly in reform and the students are caught in the middle. The advisers and mentors are not knowledgeable of the laws in your state or how to get you through the program. The reviews for the dissertations are not given in a timely manner. Advisers and mentors are only there for the pay. Stay away from Capella! Mentors have more students than they can handle and this is a big disadvantage to the student who is writing the dissertation. I had a bad experience at Capella and would not recommend this school to anyone. This is not a good online school. I had a good enrollment counselor and she quit. Most schools grandfather students in when making a change to the program, but not Capella. My dissertation was being reviewed by the School of Education and I was close to maximum completion time. Capella placed me in the SMR prgram. I had to do a title for the 2nd time and proposal also for the 2nd time. All of my emails were ignored. I lost time and money attending Capella. Mentors will not pass in dissertations to be reviewed in a timely manner. This school is awful! Stay away from Capella.
The program itself is fine however the academic support resources are disgraceful. My experience was that the advising team and leadership were more interested in denying any error on their part and shifting blame on to the student despite multiple documented interactions. I truly expected to be treated professionally and have a very minor error (initially) corrected. Unfortunately their failure to accept responsibility and ongoing exchange has lead to almost half a quarter being wasted because I was enrolled in the wrong section on the course. I expected more.
I received both my B.A. and M.A. from brick and mortar schools. If I had to do it all over, I would have preferred doing it all online. Before entering Capella I researched all online schools that offered the degree I was seeking. I chose Capella because it appeared to be the most rigorous and challenging. After having received the Doctorate in Education I can say from experience that it was challenging and the professors very demanding. Finally, all my hard work paid off and I feel I have received a top notch education from what I consider the "Harvard" of online schools.
I was very pleased with my experience at Capella. Having completed my bachelor's and two master's at respected brick-and-mortar schools, I knew the difference between a rigorous program and a sub-par program. Capella's was high-quality. I will say, however, that students must be self-disciplined and able to motivate themselves to learn well. Capella professors do not spoon feed students. As well, they expect you know how to write at the doctoral level when you start the program. They do not tutor you in writing skills. This is as it should be. Since graduating, I have compared my program to others' who have or are completing their doctorate degrees at traditional schools, and I am often surprised to realize that my program was superior to theirs in many ways. My advisor and dissertation chair were great, and I moved through the dissertation process in a timely manner. The only complaint I had about Capella's PhD program is that there was no opportunity to participate in research with faculty or teach as an assistant to faculty, like there would be in a traditional, residential program.
I would highly recommend the B.S. in Information Technology degree residing within the School of Business and Technology Department. However, I would not ever recommend any of the School of Education programs. There is a huge difference in learning experience and treatment by professors. I was in my second graduate class in 2008 and I was in week seven. The professor was just now grading the beginning of week three assignments. I received a 4.0 for my undergraduate work and and "A" for my first graduate class. I received an "F" in my second graduate course. I dropped out because I just couldn't get the professor to respond. Her excuse was, I am being told to work on other assignments. Again, I wouldn't recommend the School of Education. I even tried to work with my Academic Counselor, Michael. He told me, "those people in the School of Education need to grow up." Needless to say, I have all A grades from this college and 1 F. All because I couldn't get the professor to respond. I decided the class wasn't worth the stress anymore, because the professor was so difficult to work with. On top of this, they kept my unused funds for 2008, which I found out after examining my loans in 2013. After six months of emails, I finally got Capella to send my lender a check for those funds. So just a word of caution. I have image snap shots to prove my statements as well that I kept all these years. This is the truth.
I am a current student working on my MA in Psychology through Capella University. Not gonna lie, my experience with this school has been sub-par. I would like to point out however, that my enrollment counselor, Pete was amazing through the enrollment process. But that's where the good experience stopped. First, they enrolled me in the wrong program, took them 2 weeks to get that corrected and so I was basically paying for tuition even though I did not have access to classes. Second, I am currently in my third course and registering for classes has been a nightmare- for some reason it never goes smoothly and there have been numerous "holds" on my account which were explained to me as "system errors". Yes they apologized for this, but apologies only go so far when it's a continuous problem. SO finally enrolled in my third class and here I am waiting on my tuition reimbursement. I was told this disbursement would occur in the third week of April...well its now May 6th and I have yet to receive it. My tuition comes out of my disbursement so of course I have been getting calls letting me know that my tuition is over due. NO KIDDING, SO IS MY DISBURSEMENT. I called the financial aid department today wondering where my reimbursement was and after a 20 minute hold complete with the worst hold music I've ever heard...the lady comes on and tells me...wait for it... its a system error and it should have been disbursed 2 weeks ago and she is very sorry. SHOCKING! *eye roll. So now I am getting harassing phone calls regarding my late tuition payment when it's not my fault...said financial aid, and remember, the phone calls are all recorded so I invite them to listen to them. UGH this will be my last class with Capella due to their serious lack of customer service, neglect for their students and failure to relay important information. I thank God I am on top of my stuff because other wise I would be enrolled in the wrong program, with access to no classes, and no financial aid. DONE DONE DONE. Also, id like to note that I currently work at a university on-campus as a financial aid representative. Their job is not that hard I promise, I do it every single day. How a university can conduct themselves this way and still be allowed to serve students is beyond me. Bottom line, find another school!
I have to have a graduate date to review, but I did not stay with this college. The class I took when I started my master's was easy. The financial aid office messed up my money situation. They did not tell me, I had to find this out after it was too late. I tried multiple times to get it straightened out, and spent countless hours on the phone with different departments. No help. Finally, I quit and enrolled in a normal school with a great support system. I am left owing them money for their mistake and they will not take any responsibility. They want their money (side note: the course I am paying for is not accepted by any other university so it means nothing) and that is that. They sent me a bill, I made a small payment but they sent me to collections anyway. I asked how they can, legally, send someone to collections who is paying and they said the bill was to be paid in full and that I had to set up a formal payment plan with them, but I didn't....no one ever told me that. The business office has very rude people that do not care about the student. I would NEVER recommend Capella for this reason. When the financial aid office doesn't understand what they are doing, it can set you up for financial ruin. And when the university doesn't care about you, except for your money, that is a tragedy.
Capella University offers a rigorous psychology program. The program is comparable to other institutions with appropriate regional accreditation. The program could be greatly enhanced by obtaining the APA program accreditation. This accreditation speaks volumes in the industry. Faculty are extremely knowledgeable practitioners who share their experience in the classroom to enhance the students' experiences. I found the faculty to be quite helpful in guiding me through the course material and Capella expectations. Another area of improvement could be financial aid. Capella's financial aid consists only of student loans and a few in-house scholarships. It would be helpful if they had access to other scholarships to assist students in securing additional financial aid. Tuition is also a bit pricey.