Capella University Reviews
Student & Graduate Reviews (286)
I am a current student working on my MA in Psychology through Capella University. Not gonna lie, my experience with this school has been sub-par. I would like to point out however, that my enrollment counselor, Pete was amazing through the enrollment process. But that's where the good experience stopped. First, they enrolled me in the wrong program, took them 2 weeks to get that corrected and so I was basically paying for tuition even though I did not have access to classes. Second, I am currently in my third course and registering for classes has been a nightmare- for some reason it never goes smoothly and there have been numerous "holds" on my account which were explained to me as "system errors". Yes they apologized for this, but apologies only go so far when it's a continuous problem. SO finally enrolled in my third class and here I am waiting on my tuition reimbursement. I was told this disbursement would occur in the third week of April...well its now May 6th and I have yet to receive it. My tuition comes out of my disbursement so of course I have been getting calls letting me know that my tuition is over due. NO KIDDING, SO IS MY DISBURSEMENT. I called the financial aid department today wondering where my reimbursement was and after a 20 minute hold complete with the worst hold music I've ever heard...the lady comes on and tells me...wait for it... its a system error and it should have been disbursed 2 weeks ago and she is very sorry. SHOCKING! *eye roll. So now I am getting harassing phone calls regarding my late tuition payment when it's not my fault...said financial aid, and remember, the phone calls are all recorded so I invite them to listen to them. UGH this will be my last class with Capella due to their serious lack of customer service, neglect for their students and failure to relay important information. I thank God I am on top of my stuff because other wise I would be enrolled in the wrong program, with access to no classes, and no financial aid. DONE DONE DONE. Also, id like to note that I currently work at a university on-campus as a financial aid representative. Their job is not that hard I promise, I do it every single day. How a university can conduct themselves this way and still be allowed to serve students is beyond me. Bottom line, find another school!
I have to have a graduate date to review, but I did not stay with this college. The class I took when I started my master's was easy. The financial aid office messed up my money situation. They did not tell me, I had to find this out after it was too late. I tried multiple times to get it straightened out, and spent countless hours on the phone with different departments. No help. Finally, I quit and enrolled in a normal school with a great support system. I am left owing them money for their mistake and they will not take any responsibility. They want their money (side note: the course I am paying for is not accepted by any other university so it means nothing) and that is that. They sent me a bill, I made a small payment but they sent me to collections anyway. I asked how they can, legally, send someone to collections who is paying and they said the bill was to be paid in full and that I had to set up a formal payment plan with them, but I didn't....no one ever told me that. The business office has very rude people that do not care about the student. I would NEVER recommend Capella for this reason. When the financial aid office doesn't understand what they are doing, it can set you up for financial ruin. And when the university doesn't care about you, except for your money, that is a tragedy.
Capella University offers a rigorous psychology program. The program is comparable to other institutions with appropriate regional accreditation. The program could be greatly enhanced by obtaining the APA program accreditation. This accreditation speaks volumes in the industry. Faculty are extremely knowledgeable practitioners who share their experience in the classroom to enhance the students' experiences. I found the faculty to be quite helpful in guiding me through the course material and Capella expectations. Another area of improvement could be financial aid. Capella's financial aid consists only of student loans and a few in-house scholarships. It would be helpful if they had access to other scholarships to assist students in securing additional financial aid. Tuition is also a bit pricey.
I completed MS from Capella through Flexpath during last winter. It was a wonderful experience. It was enriching, useful and helped in gaining recognition. Capella provided me maximum credit for my PMP course and recognized my earlier seduction. I am a proud alumni of Capella.
I started my Ed.D with a focus on Adult Ed in January, and so far so good. I have found that if you keep on top of assignments, and manage your time appropriately, you're golden. On the other hand, I have seen students drop off from the roster who I previously noticed during discussions were sorely lacking in writing and analysis skills, not to mention the basic skill of doing what the instructions tell you to do. I suspect that is what happened to many of the negative reviewers on this site (although certainly not all). The professors are pretty decent, although like any school they have their pluses and minuses. A lot of busy work early on and catering to the lowest common denominator, but as I said, that LCD has already started disappearing from classes and I am seeing rigor increase accordingly. I am a self-pay, so I can't comment on the student loan process or financial aid. They are a regionally accredited school so I have already been able to apply credits earned at Capella toward salary advancement at my work.
I am in the process of completing my PhD, just finalizing the dissertation. I've taken a lot of time lately to read through reviews of the university, and on the whole I am disappointed by the negative feedback. Everyone is entitled to their own opinion, so here is mine. I've been working on my PhD since 2010. I've plugged away steadily at it, class by class. I've had great, engaged professors, and I've had ones that were less than inspiring. I've made amazing friends (and met several in person) and I've also muddled my way through discussion posts with terrible grammar and obvious plagiarism. I have never once had a problem with financial aid, communication, or the administration. Not to say that there haven't been bad situations out there, but that has not been my experience. And it's not like the last six years have been stable. I changed jobs twice. I adopted my son. I got divorced and I got remarried. I relocated halfway across the country. I've managed my coursework from planes, hotels, on vacation, from my desk and from my kitchen table. Capella has been there through it all - making me better, pushing me past my limits, and helping me achieve a goal I set for myself when I was 10 years old. This is a university. It's an institution. You can approach it from the mindset that you should get what you pay for and play the blame game when it's not exactly what you expect, or you can step up and recognize that they are holding you accountable to a commitment you've made to yourself. You are expected to work. You are expected to have your act together. But they are willing to help you if you need it. Take negative experiences with a grain of salt. Everyone's experience is different, and nothing is perfect. Online learning is the only way I could be a doctor today, and I am immeasurably grateful for the experience.
This degree was much tougher than my Masters from an Ivy-like brick and mortar university. The professors were generally great and very attentive to their students. I got a lot of guidance in writing my dissertation and in the research required to do so. The only downside is that they are not yet APA accredited. I did not use financial aid and paid for my degree myself so I cannot comment on the hoops required for this process.
I have two graduate degrees, including my PhD from Capella. The other is an MS from a well-respected brick and mortar school where I now teach. By far, I worked harder and learned more at Capella (which should be expected, since it was a more advanced degree). Many doors have opened to me that I never could have anticipated, including (among others) the opportunity to chair a prestigious international conference at one of the top Boston-area universities. (Hint: what are the first two that come to mind? You probably thought of the one I'm referring to.) Those who says this is a diploma mill have no clue what they're saying. It is anything but. Enroll here only if you're seriously about learning. And be prepared to work hard. You will EARN any degree you get from Capella.
I wish I could give 5 stars. But I can't. If Capella would fix a few things, it'd be great, but the "left hand doesn't know what the right hand is doing" there. Questions are given the run-around. Academically, most of the assignments are def. challenging, and I already have a masters, so I know a bit about graduate level work at a solid, well-known "brick and mortar" university. Work is not as relevant to my field, as I'd like. Some feel like impossible hurdles without knowing exactly what the prof. wants. I had one EXCELLENT tutor to help with one math-related class, but the rest have been pretty useless with the most basic questions re: what the prof. wants. My biggest complaint is the many technical issues that caused delays. I should be done by now, which would have saved me money, but I'm not done due to tech. issues and delays hearing back with coursework questions that really slowed me down. If these problems get fixed and I can actually finish my last few classes in a timely fashion, I'd come back and give at least 4 stars. It has been frustrating.
Do not attend this school. Please go somewhere else. THEY MISS USE GOVERNMENT FUNDING FOR DOCTORATE AND PhD programs. Then, they will add to your curriculum later. Make you take additional courses and then administrative withdraw you not keeping their end of the bargain.