I am not the perfect student however, I did fail two of my classes and
was doing good (A- and a B+) in the classes I just dropped. It is December and as most students my loans/grants etc are used for help during the year for living expenses. I was told by support services, student accounts and financial aid that I was good and would receive my disbursement for this month. My surprise when I get a notice on our main home board saying I needed to e-sign something ("You have important Financial Aid documents that need to be completed. These documents can be completed through the Virtual Campus. It is important that you complete any “Requested – Required” document(s) before the beginning of your next course so the Financial Aid Office can finalize your award letter.")
I went to the letter and found that I owed them money in the tune of almost 1,500.00 when just three weeks ago it was $518.00 (a round that amount) they wanted me to sign an agreement to pay the school out of pocket. There were payments arranged for me and I would see them at the end of the document. I read the documents, it would not show me the payment schedule unless I e-signed first. I called them to find out what is going on and told them that I was told just three weeks ago that I would get my disbursement this month, when can I expect it?
I was told I would not get it nor the one in March and that I still owed them money because my tuition went up by $20.00 per credit hour (for those that do not know; each time you are in class and have a one hour session, that is a credit hour) I was taken back by this because I thought how can you raise tuition when I was already approved for 2012/2013? She stayed fixated on the fact that I wanted my disbursement and that I was angry that they could just come out of left field and raise the tuition out of the blue (especially at the end of the year) when the tuition change did not happen until Jan 6, 2013.
I was told that because I was approved for a certain amount of money for the 2012/2013 year that I would still owe money plus they would have to take my disbursement money as well as me paying them $1,500.00 (about) and I am like well what if we went down in hours, she said we could do that and that I would still get none of my disbursement even after going down in hours however, I would not owe them as much.
I withdrew from CTU because I know next year will be the same and they will raise their tuition again and it does not matter what you are told through out the year from any of the so called "we are here for you; advisors." because they can tell you anything except what they know will happen at the end of the year.
I was some what stalked as well and promised a meeting with career placement (before I even started) to find out what I would be able to do in my chosen field) with my limited ability and working at home. The meeting never happened and I believe I was told that because I mentioned that I was going to go to another online school. I was promised all my disbursements with no hidden charges and I was told that prices would not affect my current year concerning monies that would be given to me or them, it would not happen till the next year if there were any changes.
Be aware that when they tell you "next year" they mean starting in DEC of what ever year you start classes and that it does not go by your grant/loan year i.e. 2012-2013 loan/grant year. Any money that you are planning on having is gone as of Dec because an increase will happen.
I had no problems with the instructors and I found them very helpful. I found the course length; short and I spent many hours on work when I could have just done cheap work by using key words and some of the materials. I felt that the courses were pushed through with out really understanding or grasping the detail of the courses. It was a run through and truthfully I have retained very little of what I thought I was learning. CTU crams stuff down your throat and even when they mess up (my classes went to what I had taken in Oct for like 48 hours and locked me out of my other classes that I already started and turned work into them) the stress level was very high.
They give you a lot of tools to use and I liked that though you had to go on a search and destroy mission on how to find it. they gave you mentors though you communicate with them by email. I found that by the time they got back with you. with a search and destroy, you already found the answer. Another thing is that they constantly do surveys; done all the time, on every little thing. How are they doing, how did you like this, do you like us, your instructors, how do you rate this and that?
I do not like hidden cost or the fact that they can raise their tuition in December which is to a lot of people an important time of year, with many counting on disbursements for a little bit extra cash to live off of, go home, bills or other.
CTU will never get my vote and I feel they are lacking in personality and care of the people that go to CTU. If you want fly by courses and tuition fees raised at the end of your year then hey! maybe that is the school for you.