Kaplan University Reviews
Student & Graduate Reviews (290)
The school lacks supportive and professional subject matter experts. The online educational environment lacks a platform for communication between students to create an environment conducive for peer support and networking.The resource staff (advisers, career center, writing labs) make it clear through their behavior this is just a pay check.
I currently have 2 terms left, so far I have had a wonderful experience, and have made the President's List every term except for one. The instructors are great, as well as the rest of the staff. Once I graduate, I will give another review. The only thing Kaplan should do different is offer more scholarships to current and new students, especially since their tuition is so high.
I thoroughly enjoyed my time spent pursuing my degree through Kaplan. I found the instructors to be knowledgeable and helpful, and most importantly, concerned with my success. My advisors did not hound me, but helped when I needed it. About 3/4 through my degree it was discovered there was a financial error in my favor that resulted in several thousand dollars being refunded to me, Kaplan personnel did not harass me, nor did they drag their feet, my refund was acknowledged and paid promptly. Several prior students have complained that their programs let them down, their degrees did not get them the big job they expected etc...I have to think that you only got out what you put in. Kaplan is not responsible for your lack of research into the correct program for you, or your inability to comprehend and follow the guidelines. If my degree doesn't result in my getting where I want to be it will be because I don't put the effort into making it work, but it is not Kaplan's fault.
Overall, the student advisors were very helpful and the Professors were excellent. I graduated with a GPA 3.6 cum laude. However, accreditation with the American Bar Association (ABA) is non-existent. This can be a problem in Florida civil service, because you must graduate from an approved ABA institution to retain employment and/or become a registered paralegal with the Florida Bar.
When I first applied to Kaplan I was really excited about the Legal Studies program. Once I graduated, I have not been able to find a job in the industry in which I have my BS in Legal Studies degree. I even graduated with honors. I wish I could go back in time and redo the type of degree I would be studying. Now I have to start paying student loans off with no job with a degree I cannot even use in the workforce. If I do, it is as an entry level position making very little money. I am not at the point in my life where I can start over making little money and work my way back up again. I have a worthless degree hanging on my wall. I do however have to say the Professors in the Legal Studies program are really good. They are prosecutors, attorneys and former judges teaching the program and they were really inspirational and helpful in this program as it requires a lot of discipline and assistance as it is the law. If you are planning on going to law school this is a good bachelor degree for you to obtain but if you are seeking a legal assistant position it may be difficult. I know it is for me in the city I live in.
I had a wonderful learning experience from Kaplan and it saddens me to hear all this negativity. Everyone that I worked with was very helpful. In the 2 1/2 years that I attended it was a great learning experience for me. Without continuing my education I would not have the job that I currently have. Not only did I learn the information on my degree plan but I also learned so much about myself. Going back to school at 40 being a single mom and working full-time was hard but I loved every minute of it. I graduated magna cum laude. I was so proud. My sons' were proud of me as well.
This online college is great. I personally believe the people complaining about $ is just people who expect a check handed to them. I have never had any issue and when I did have missing documents for financial aid my advisor was able to transfer me right over to get everything settled. The financial advisor explained everything clearly and within 4 days my financial aid was accepted. I believe its all in how bad you want something and in my case my degree means quite a bit to me. My professors are awesome but sometimes you get a rotten egg. I always tell people about this school. I'm excited to see what the future holds for me in Psychology.
This school is actually not that bad, in the sense that the work is easy. The problems I had were that my "academic advisers" were very rude and harassing toward me. First they sent me papers that I needed to fill out and fax in, and one that needed mailed. I sent her an email telling her I was going to send the fax within a few minutes. She replied I am waiting here. I said ok I sent them, did you get them? She said yes, all set. So a week later I get another email from a different adviser asking for these same papers. So I emailed the previous one saying that I already sent them. She then says that she has no idea where they went, and pretty much made it sound like I never sent them. So I wasted about $6 sending them the first time, and they wanted me to waste another $6. If you're like me, and are going to college because you need a better job that can pay more, and are always broke even at full time. Then this $12, or even just the $6 is your lunch money all week. I was pretty mad and told them I was not wasting more money to send them. First they said to just go to my doctor and as to use their fax machine so I can send it free. What doctor actually does that? I told them how our hospitals are professional and do not allow this kind of thing. Then they said I can scan them in and email them over. I let them know that I do not own a scanner but I will go to my moms to use theirs as soon as I can. I live in town, and work third shift. When I get off, I go straight to sleep. When I wake up, its dinner time. After dinner, it is too late to drive 30 minutes to get to my moms, especially because they're in bed. Even if I didn't have to borrow her scanner, I do not visit her unless I am off of work, so I can go there instead of sleeping. I decided it was less of a hassle to just wait till I had a day off. This is every wednesday and thursday. They waited about three days, and started messaging me to send them in again. Even though I already said that I would send them in as soon as I can get to the scanner. I finally go over to my moms and send in the papers, and three days later she messages me back saying that I sent one paper twice, and she still needs one page. Irritated I say ok I will go back to their house when I can to get that sent. She waited about two days and starts asking to send them again. I realize that they need them, but I already told them my situation and that I needed time to get there, then they don't give me any time to do it. So the next Wednesday I go to my moms and log into the email to check what paper I needed. They're all in the attachments. One was sent twice, but they were all there. I messaged her and told her that I wasted gas money going all the way there because she didn't even look at the email properly. She didn't even apologize, just said I still need your paper that was supposed to be mailed in, and ignored me. The paper that was supposed to be mailed cost me $13 to send in because I had to buy the envelopes, and stamps. Well now they're telling me that I probably sent it in wrong, because they never got it. They then started repeating to me in every email that I was supposed to send it certified mail with a proof of delivery slip to make sure. Now the problem with these instructions, is that she was acting like "duhh you knew this" but in fact they gave zero instructions with these pages except what comes on the page. The page itself has no instructions on sending it in except the address. Yet every email she just keeps repeating it as if I should have known, and when I try to point out that she never told me those instructions she just keeps telling me "well its not mandatory, just recommended" but then turns around and says that's how I needed to send it. They just aren't consistent with their instructions, if they even give any. So then I have to wait till payday to send in this paper, because I live paycheck to paycheck and I tell them this so they will know I am waiting to send it. They proceed to message me everyday about how I need to send this paper in. Yes they are supposed to be helpful, but if I already told you I am sending it on ________ day then why are you pestering me every single day like I am stupid and just forgot? Hopefully if you go to this school you get better advisers than me. My next issue I have is that some of the teachers are not consistent in their grading. My first class was easy, I finished with an A, and the teacher was super helpful and nice. My second class was a little bit harder, just because it had an E book which I am horrible at learning with. Knowing I am bad with E books, I went to the online book store to order a printed copy with my leftover money from loans and financial aid. I always did this at ivytech, so it just made sense to do that. Especially if it could make my learning easier. I go to the book store and type in all the information, and it says my book is an E book and printed ones are not available. I contacted the site asking about it, and they told me to talk to my teacher. I message my teacher, who already knew I struggled with the ebook, and she said she would look into it. She then says I will have to order one online, but to talk to my adviser first to see what we can do. I contact the advisers to ask why I cannot get a book using my financial aid(i knew I had $536 left on it) and she says they don't offer the book. Then she says I will have to order it on amazon paying out of my own pocket. I cannot touch this $536 left over from loans and aid. So what is the point of the extra money? Probably to put me in as much debt as possible. After all my one year program was going to cost more than my two year program at ivytech, but whatever. I gave up and just used the online book because I could not afford to pay. I finished the class with a B+. Still good, but to be honest I googled most of the answers because that's how much I struggle with e books. The next two classes I have, I assume are going to be the same difficulty as these first two. Just because its the same classes at level 2 with different teachers. The first is exactly what I expect, and the second seemed that way as well. The problem with the second class is that the teacher had weird rules, and expects you to just know them. In previous classes, the first post on discussion was to answer all the teachers questions, and cover the material asked. We were also supposed to have a reference, but every time I try to list things in APA format it is wrong. No matter who teaches me, or what site guides me step by step, I just cannot find all the information needed for APA and lose points on it. So I just skipped the references, and got full credit. Now this new teacher, his rules said answer all questions, make references to our unit material, and reply to two student. I read every post he wrote on each different spot to make sure he didn't have new rules toward the discussions. It all seemed exactly like the other classes, so I answered exactly like I would them. I made a thorough initial post that answered all the questions(which was the only grading criteria i found for initial posts), then make at least two responses to classmates that advance the discussion. I didn't catch the part where we had to advance the discussion, so after I got an F on this assignment and read over the Letter grade rubric, and it clearly was stating that all points in F range got deducted for lack of good responses to classmates. I thought this is what my points got deducted from. So I messaged the teacher to ask about it and he says its because I did not add a reference to my initial post, and that its an automatic zero. Then he says to go look at the unit discussion board announcement to see. I go and look all over, in every announcement, in the unit to do list, in the actual discussion page, even in the shared documents. I found NO WHERE that it said you HAVE to have a reference or you get a zero. In fact I found the discussion scoring guide in the documents, and it by itself does not have the same scoring that he posted to my grade. He did use this score sheet because it was on my grade, but he typed in extra sentences stating that a zero would be given if you did not have that reference. It is not on this page itself at all. I also have a problem with this same teacher knocking points off of my seminar grade because I didn't talk much. My other teachers said all you had to do was say yes, no, ok, i understand kind of responses every now and then so she can be sure you're still at your pc listening. This guy wants us to post in depth comments and discuss with other students what hes saying. The problem is that the whole class if full of a bunch of old women and they all just go on and on about their grand babies and their children. Even while the professor is talking these girls just blab away about random crap. There is no logical discussion in the comments, so how can I be expected to respond. Especially when I'm the youngest person in the class, and I am the only one with no children. I cannot relate to these off the wall topics. So I am pretty sure that this school is full of quack teachers that do not even follow their own rules. I would only recommend going here, if you think you can deal with this kind of stuff daily.
Wow! Thought I was alone with the bad experience I had taking courses online with Kaplan. I enrolled at Kaplan University in 2004 and graduated in 2006. I thought I could really get somewhere with a Bachelor's Degree in Criminal Justice/Forensic Psychology. I was wrong. I studied very hard to get my degree. In the beginning, it was suggested that should do a internship before graduating. I contacted my Academic Adviser before graduation and she told me I didn't need to do a internship. It was already to late for me to do because I was graduating in a few months. What a crock of crap! She wouldn't help me at all. I felt so disappointed and found it was all a waste of my time, energy, and yes....money!!!! I can suggest for those who do online courses with a college, please make sure they are looking out for your best interests in achieving a better paying job, not to suck all the money out of you. For low income individuals, like myself, it has left me with a huge debt that I will probably have to pay back until I am buried in the grave. I was led to believe I could really get a great job and to this day, I haven't found it with my degree. Colleges, like Kaplan, may help you get a pay increase if your already actively working in your profession but that is it. I suppose it depends on what area you want to study, but the Criminal Justice program is one I wouldn't do at all if you want to chose a career. Technical Colleges are your best option, as their two year programs offer affordable tuition and on the job training where they will definitely, positively get you a job.
I am in my last semester. I never been so stressed out over school before. All my loans and financial aid was max out and I found out after receiving a bill. The customer service is horrible and now I pay 100 percent out of pocket. I wanted to sit out for a semester and i was drop from the school and it was never fully explained to me. Every semester I beg for a payment arrangement. One of the leader refused to put me on a payment plan. Now, I am in my final semester and one of my transfer classes is missing from my degree plan. It was approved in 2012 and now I am waiting for them to put the class back on. Meanwhile I cannot schedule for my capstone class, because of their huge error and class start tomorrow...... I hate this school...I will seek my master degree elsewhere. beware