Kaplan University Reviews
Student & Graduate Reviews (305)
I really wanted to put out an accurate perspective on Kaplan as many people think Kaplan is a scam. It is true that the school has had legal difficulties in the past, and that can leave a bad taste in the mouth for some. Another poster mentioned that the classes are all the same, in the communications program this has been true thus far. I have taken 2 major classes and both have covered the exact same materials. The Intro course is rather boring as it focuses mainly on the workplace as opposed to real life skills. Kaplan students tend to be older so I it is a safe assumption that most know how to dress and act during an interview. My biggest pet peeve as far as coursework goes are the 2 English Composition core courses. Comp 1 uses the KU writing guide which covers things like how to structure a paragraph and APA, while does not cover things like grammar or punctuation. Comp 2 (I am taking now) links to podcasts and articles to the KU writing center and "Ted Talks" videos. I had hoped that these classes would focus more on the mechanics of writing as opposed to learning how to create an outline or draft. The Professors I have had have been fair (my GPA is 3.75) and have been very helpful when I had questions or concerns. I have not had too many problems with financial aid however I have heard from others who have attended Kent State and other B&M schools FA is always a nightmare. They tend to put off sending out stipends as long as they possibly can (at least in my case) and only sending a check as opposed to direct deposit is a bit "old school". The advisers are great and will help you if you can actually catch them. However I am not a fan of the policy that has recently gone into effect that a student must follow a specific sequence of their degree plan. I understand the reasoning behind this but I really would have preferred to finish the core requirements before getting too far into the program. Another "complaint" I have is that many students do not use Standard American English, and post dbs in "text talk". This can be extremely difficult to respond to. Lastly, the school is extremely expensive. I have read many reviews where folks got into the last few terms and were not able to finish due to maxing out student loans. This is very possible and a major concern for anyone who does not have a nest egg or family to fall back on for support. With the recent news of Pell grant funding being cut by 303 mil (about 1k per student per year if it stands) I did quite a bit of number crunching and realized that I will not be able to finish as I will have maxed out my loans by the last two terms and I do qualify for the max that the government offers. Because of this I have decided to leave Kaplan and pursue an online degree at a less expensive nonprofit school. Having said all that, I do believe that Kaplan is a good school that has a lot of potential. The Professors are in general great, the coursework can be a bit repetitive but most of us learn by repetition. The live lectures can be great or overwhelming depending on how busy you are in your own life. The students are just like people everywhere, some are awesome people and some suck. My advice would be to do your homework and research all of your options before committing to anything. Make sure to figure out the complete costs of your program including the $200 technology fee per term to ensure you will have enough money to complete whatever degree you are pursuing.
I started Kaplan in Feb 2012 and graduated in Oct 2013. I already had 2 Associate Degrees (CJ and HR Management) so I was able to do the Advanced Start BS program. Overall the Professors were outstanding. They were either PhD's or Masters level professionals working in the career field. A few of them were Judges, several were high ranking Police Officers in major cities and one was a Chief of Police in a major city. All of them were dedicated to giving not only course instruction but real world experience as well. They properly guided the discussions and were tough on the assignements and discusson boards. What I learned was "do what you are supposed to do" and you will do fine. Listen to what they tell you at the begining of the course which is "set aside a few hours a week to do your work". I would set aside 3 hours every Sunday for written papers and 1 hour 3 nights a week for the Db's. Plan your work, work your plan! When I didn't follow APA they dinged me for it, however they also provided suggestions and I asked for assistance with APA and they gave me a tutor, that was awesome, by the way! I did everything they asked so I wasn't shocked when I graduated with a 4.0 GPA and Summa Cum Laude. I put in the hours and effort and was rewarded. The only negative issue I had with the school is I had a AS in Criminal Justice, yet they insisted I take CJ 101. I had completed my 300 level courses, yet they made me take CJ 101. I agrued to no end, however I ended up having to take the course. I seen students in seminars that would do the minimum and constantly ask for extensions and I am confident the Professor gave them what they earned. The Professors consistantly reminded us that you get what you earn. I didn't have many dealings with FA. They did help me get my student loans for the final semester. I used my Air Force Tuition Assistance for most of my classes, however that ran out with 1 semester to go. Remember there are always two sides to every story and the truth is usually somewhere in the middle. Overall, I am happy with my experience with Kaplan.
I just started the CNT program at Kaplan and I have to say I am regretting it already. I started with 3 classes; Academic Strategies (which is complete BS), Introduction to Information Technology and Computer Hardware and Operating Systems. All 3 classes keep covering the same topics, and I mean we talk about the SAME things in each different class. Everything that is being covered in the Academic Strategies is material that we have to study in other classes later in the school year as well. It seems like they just came up with this class to fill in time and be able to charge students for nothing really. Then I enrolled to attend classes on campus, but in class we cover some material then they send us home with a ton of work to do from places such as testout and from pearson. Which bye the way, anyone can pay for and take on they're own for much less and without having to enroll in a school. In my opinion homework should be work assigned from our books not that online crap. Then they have the audacity to say they are providing a quality education. All they are doing is charging (way overcharging) people to use web sites that are available to anyone and having the students teach themselves. I am going to stay just to collect proof that this school is nothing more3 than a scam then public civil lawsuit it is.
I do not know what's wrong with you guys. I transferred in as a junior after dropping out of a traditional college 5 years earlier. I have one more year left. Everything is fantastic. I personally like my professors. All of them are attorneys and 2 of my professors in particular are very strict. Or the course in particular was meant to be strict. Even during midterm week, there was no seminar but I had to do 2 discussion boards. One of my favorite professors always ask tough thought-provoking questions on discussion board. We also have healthy debate. I'm a bit afraid to take him again. hahah. I have not had the same professors so far. (Not that it won't happen at all.) You can also pick and choose your professors by registering for your own courses if you don't want the same one. I started out as a cash-based student as I was getting my former student loan out of default. My financial aid started from August but was retroactive for the previous term to cover May~June as well, so I was able to get my money back as well as a financial aid stipend promptly. 2 months after I started, a senior developer guy from Silicon Valley introduced me to the tech field and said that I would be very successful as a software developer. I tried it out and even joined a boot camp to get started as soon as possible. I was wavering on whether to continue with my degree in this field. Really It's now or never. So I stuck with it. And instead of changing my major (I do like law,) I decided to implement in my current field, thus developing legal related case management and office software. I may even decide to go onto law school so that I may work as an Intellectual property, Trademark, Patent, Technology lawyer. :) Everything has worked out for me. Even though I don't need a BA to work in the tech field, it is very useful if I want to work abroad anywhere. One of the requirements of most countries immigration system is that you need to have a BA/BS. This is just red tape to prevent 'everybody' from easy access of leaving their countries.
I have earned two degrees from Kaplan on top of the Bachelors degree I already had. I have thoroughly enjoyed the education but the Financial Aid process at this school is horrible. They hold your student loan money to their satisfaction and pay on a pay schedule that they create. If you expect to receive a stipend don't hold your breath because you will die before you get it! They set a scheduled to pay date, then wait at least a week to pay your account, then it sits for another week and they might credit your account by the end of two weeks. Which then sits in your account for another week doing nothing while you are sitting at home waiting for your money. Oh and if you owe them any payments be prepared to be harassed and threatened to be locked out of your class until you pay. And hope that you are not waiting on that stipend in order to pay them!
I completed my first Kaplan graduate course last week and received a 4.0. About two weeks into the session, I realized what a joke this course was and it required little effort on my part. Our once a week seminar rarely consisted of the important information that was covered in our textbook. These seminars barely went over a 1/2 hour and the majority of that time was spent with the professor asking people to turn in their assignments on time. The professor took three weeks to grade our first assignment, which is against the guidelines he stated prior to the course beginning. The entire reason I am pursuing my master's degree is to further my career and learn. It seems that Kaplan could care less about the quality of their educator's and courses. I have already transferred to a traditional university that offers the same program on-line. It's costing a lot more, but it will certainly be worth it.
I transferred into Kaplan from another school with the promise this would be a great choice. The classes were all the same. It repeated the same information over and over again. I got no helpful education from this institution. The professors are repeated in different classes. It is clear they are overwhelmed with the amount of classes they have and simply do not care about individual success. The required weekly seminars hardly ever work. Tech support will not be there when this happens. If you try to contact tech support via chat or phone; you will get a message saying to try back in 30 minutes. By then seminar is half over with and you get stuck writing an additional paper for that week! In the beginning academic counselors will try to help, maybe a call or two during your first class. Then you are lucky to hear from them again. If you do need academic help, it takes 3 weeks to get a response. The financial aid department will tell you one thing regarding your financial aid refund and then if you call or chat again, the story changes. If by some miracle you get through your program you are hit with an extra fee for finishing your degree, which you have to pay out of pocket. Usually it's almost $1000. If you don't pay it they keep your degree hostage. However no one can explain to you what the fee is for? Just choose a different school. This one is only after your money, you are nothing but a dollar sign to them!
To start your academic counselors will change often. They will not inform you of the change. The new advisor I got assigned never bothered to reach out to me. I had to reach out to him. When I did, it took three weeks for a response. The financial aid department will change their stories every time you chat or call them. You will never get a straight answer and will be lucky if you get your refunds by the next term! The instructors are there for a paycheck, nothing more. It shows in their comments, or lack there of. Seminars hardly ever work due to tech issues on Kaplan's end. This school has been the biggest mistake ever! Please look into your program at another school. This one will not get you where you want to be!
The Life Care Planning program was misrepresented, cost over $3000 and any sections were out of date. It may be a viable degree in some states but is completely not usable in Oregon. there are a few LCP who were unwilling to share information or allow me to do an internship. At the promotion I was assured there is an abundance of employment opportunities across the country, the jobs seem to be in Florida, and that it was a certification program. It is not, one receives a certificate and then for a hefty amount must join the association and take the exam for certification. I have worked as an Occupational Therapist for 0ver 35 years and found the material to be nurse driven, biomedical and not biopsychosocial, I found the sections on chronic pain management particularly out of date, this has been my area of expertise, and when I pointed this out received a scathing rebuttal.
Beyond my problems with Kaplan University they are also lying to the BBB and I have proof! Below is my initial claim to the BBB: Kaplan did not notify me of externship requirements, put me on a forced leave and then miscategorized my leave paperwork and dropped me as a student. In July of 2014 I started my last term at Kaplan. While enrolling for this term, about 2 weeks prior to the start, I was told that I could not simply "enroll" for an externship. I was informed that I needed to register for an externship separately from other classes and 90 days prior to the start of the term. I never once received and email, a phone call, or a message on my student account. I contacted my externship representative and was told that 3 years ago when I initially registered with Kaplan that I was told I would need to register for my externship separately during my 3rd to last term. Not a word about it ever again. I submitted my registration immediately, however a term is only 10 weeks, I was informed of the registration 12 weeks before the start of the next term. This was less than 90 days so I was told that I would not only have to forgo the externship during my last term but on top of that I would have to take a clinical leave of absence because it was not a full 90 days. The VA pays for my school and I get a sustenance while in school, in order to have $ to live and support my children I asked to be approved to take extra classes. I was told that Kaplan does not allow students to take classes that are outside of their degree plan, even if they are further education in the same field. So now on a forced leave of absence and unable to take additional classes I was literally just sitting around waiting for my externship to start. I have completed my health certificate, submitted immunization records, gotten CPR certified, and completed my background check, all as I am suppose to for my externship. My final paperwork for externship registration is due on 10/22/2014, on 10/09/2014 I received an email stating that I had been dropped as a student. I called immediately and was told that my leave of absence, the one I never wanted to take, was denied. The received my paperwork, everything was correct and it was on time, but THEY miscategorized it. I did absolutely nothing wrong and was being told I have to completely re-enroll in school and then complete my externship. The person I spoke to told me that he would submit an appeal for me. He did, it was denied for an "unknown reason". when I called back on 10/10 I was told that those people had left for the day and that I would be called "tomorrow". 10/11, no call. 10/12 was a Sunday. 10/13 I called again and after being on hold for a very long time opted to leave a message for call back. no one ever called. 10/14 I called again and received the same woman who I spoke with on 10/10, she says that she never said I would be contacted "tomorrow" (she did) and that she has no explanation as to why no one has called me back. I spoke with a manager, who again admitted that I did everything correctly when submitting for a leave of absence, said that she can re-appeal to another manager in an attempt to fix what they have done, however she "guaranteed" that it would be denied. So now, if the appeal is denied I will have to re-enroll and start the 90 day externship registration period over again, or it will be approved and all this stress and hours upon hours on the phone was all for nothing. So the appeal was indeed denied and now they are telling me that I cant even get back in school until February of 2015. Kaplan responded by saying that it was my responsibility to register for the externship. They didn't even mention the LOA that they miscategorized.... the entire reason for my complaint. Of course I was dissatisfied with this answer and did not "accept" it with the BBB. My rebuttal consisted of me pointing out that they did not even address the issue. The responded by calling me a liar and saying that the only LOA for I ever submitted was in 2012... except I have screen shots and copies of the LOA I submitted. the screen shots show that it was submitted in 9/14 and that it is listed as "unfulfilled". I just emailed the "documentation" they asked for and am now waiting on a response. I have little to no hope that even with proof in their faces they will do anything what so ever to fix their mistake.