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Kaplan University Reviews

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Student & Graduate Reviews (302)

2 out of 5
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Degree: Social Sciences
Graduation Year: 2013

I took 2 concurrent online classes at Kaplan; first class the instructor introduced herself by her firstname and encouraged us to call her by her name (She's a PhD). During the next few scheduled classes students were prefixing her name with "Professor"; I was still going by her introduction and addressing her as her first name. I realized then that she began ignoring me in class. Second class, there were two of us with the same name (it's not a terribly common name). The instructor forewarned that for every input she would put a tick mark next to our name showing class participation. At the end of the class I asked the instructor how she would differentiate between myself and the other "M" person (I had participated heavily and wanted to ensure I was getting credit and not the other "M" person). She responded "Oh, I didn't realize there were two "M"'s in the course. At that point I knew that she would accidentally give my participation credit to the other person. Luckily Kaplan has a 6-week trail period in which you can back out without any payment due. I definitely backed out - why pay for classes when being mistreated, or receiving substandard quality of tracking participation.

5 out of 5
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Degree: Child Development
Graduation Year: 2016

I tried a couple online schools before enrolling at Kaplan University. This university was the most informative, hands on, and compassionate compared to the other institutions that I had inquired. I really like the structure of the classes. The helpfullness and knowledge from Kaplan's professors. The staff and students at Kaplan come together like a community. Attending this university gives me the confidence I need to believe that I will succeed. I LOVE THIS SCHOOL!!!!!!

1 out of 5
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Degree: Criminal Justice/Police Science
Graduation Year: 2014

Before you write this poor review off as just a bitter student who did poorly, or one who was cheated out of their grade for an improper withdrawal of some sort, think again! This is truly a review based on my experience at Kaplan based upon my two other degrees that I received from esteemed universities in Chicago (B.A. and an M.B.A.). Keep in mind that I maintained a 99% g.p.a. while at Kaplan and that was with little effort. If you can tolerate the monotony and if you're fine with solely raising your g.p.a., and if you're rich enough that you don't have to rely upon financial aid, then Kaplan's the school for you! Basically, I'm disappointed in the quality of education at Kaplan because it simply does not qualify as an institution of higher learning. By this, I mean that the students with whom I went to school at Kaplan who were undergraduate students from Kaplan University couldn't conjugate a sentence, much less survive in a Master's level program at another college or university. I was sorely disappointed in the fact that, after having spent much time with these students that it wasn't only that they couldn't type (I gather that may have been the case for some of them). I'm basing my experience upon the countless hours spent in the discussion board section of the website, or the core of an online learning institution. I won't even speak to my thoughts on whether online learning is comparable to a brick and mortar school because I don't think there's a comparison. The instructors were very good and knowledgeable at what they taught, but they explained that they had to stick closely with the syllabus and other materials that were provided by Kaplan, and that was really quite disappointing as well because the materials were seriously lacking in content and substance. This was very sad to me. Don't believe a word of what Financial Aid tells you. Unfortunately, they'll tell you that you're going to get your financial aid (stipend) check during the first couple of weeks, but I feel that Kaplan chose to hedge the funds for as long as they could, or keep the funds in their bank account, drawing interest as long as possible because I never saw a check until close to the end of the term! If you're serious about learning then I'd not even consider Kaplan. Of course this is just my opinion, and this is based upon my experiences at Kaplan.

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1 out of 5
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Graduation Year: 2007

I was attending Kaplan University for my Masters degree. I found that every education advisor had a different answer to any question asked. The staff at that university would not reply to emails or return phone calls. Every time you need to call the university, you are on the phone for a minimum of 10 minutes before you get to speak with a staff member in any department. The customer service skills are extremely poor. I would not recommend this university to anyone.

5 out of 5
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Degree: Medical/Clinical Assistant
Graduation Year: 2016

I really enjoy my experience with Kaplan online it's very easy to follow . Plenty of help and the team is wonderful.

1 out of 5
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Degree: Psychology, General
Graduation Year: 2014

So... I was so excited to start here. My advisor was so friendly and put up with my numerous emails filled with different questions and concerns. I was told financial aid would cover ALL of my needs... I told him, "David, I cannot attend if it isn't covered. I barely get by as it is, if I need to pay extra, I won't be able to go." He assured me I would be fine... even sent me a link for a $2000 grant. Well... two days before class started I got an email saying I need to pay $530!! I said no, David said I was covered, you sure? She said yes but the good news is I got the grant... because everyone does. If you're human, you get the grant basically. At that point I told her to take me out of the school. Now, mind you, up until this point I had GREAT service. I even wrote to them saying how satisfied I was. Not anymore, folks! I was on hold AN HOUR and passed around to three different people, got attitude from one gentleman about my concerns, and then my advisor, who returns all the emails and is prompt to call me back, decides to ignore my calls. 5 calls and 5 emails later... still no word. AM I A STUDENT HERE?! I don't even know. I know this is just my financial situation and my problem, the school might be wonderful, but if you're a live check to check type of person, don't fall for their bologna. They just want your money.

5 out of 5
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Degree: Accounting
Graduation Year: 2017

I was really unsure of all colleges I looked into but Kaplan is a very friendly and supportive school. The classes are extremely flexible and there are many different support centers if you need help. So far it has been an excellent experience.

3 out of 5
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Degree: Communication and Media Studies, Other
Graduation Year: 2014

Kaplan allowed me the flexibility I needed to be able to complete my degree while continuing to work full-time. They allowed me to transfer almost two years worth of previous credit from two previous colleges I had attended which allowed me to complete my degree at Kaplan in 15 months on an accelerated track. My employer also had Kaplan listed as a preferred institution which enabled me to a 14% discount per credit hour. This worked out to be a significant savings as I was a cash student (I refuse to take student loans and the let lenders and the government bleed me dry). I did find that professors had a tendency to not always be aligned with APA formatting rules. One instructors would mark down for not following a specific aspect of APA formatting while another instructor would not mark down for the same rule. This would become frustrating as you never truly felt like you were calibrated to what each professor wanted in APA formatting to avoid potential markdowns in grading. That is something the school definitely needs to work with their faculty on to ensure a universal and uniform application of APA formatting rules across all classes. The quality of the instructors was normally average to above average. There were only 1-2 professors in my time at Kaplan that I was "impressed" with when it came to their knowledge and insight. However, the rest of the professors were knowledgeable enough to be able to lead the class. I also never had issues with delayed responses when seeking assistance from professors. For the most part the instructors were engaging, friendly and qualified. Kaplan allowed me to do what I was seeking to do: close the one glaring hole on my resume. I would recommend Kaplan for others. But you should know upfront that this is a "for-profit" school and Kaplan does not have the pedigree or reputation that is going to impress prospective employers when they review your resume. However, a degree from Kaplan is still going to be 1000x more beneficial to your career than no degree at all.

4 out of 5
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Degree: Network and System Administration/Administrator
Graduation Year: 2009

I attended both a Brick and Mortar Kaplan at nights for my Assoc degree in computer and the online for the BS. As a non-traditional student I put forth the effort needed to do well. Many of my younger counterparts wanted to skate through as they likely did in high school. Most of my instructors were very good. Dealing with administration and financial aid was trying at times. They seem to be locked into their little world of rules. Like anything worth having, it takes effort.

5 out of 5
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Graduation Year: 2014

I simply cannot say enough about the professors at Kaplan online. They were knowledgeable, passionate and caring. They truly loved their subjects but also their students. Their enthusiasm was definitely catching. I learned to be interested in aspects of life I never had been before. I learned a lot, studied a lot, and felt very well able to start work by graduation time. I have 4 classes to go, two of which I'm completing this semester, and I consider it well worth all it took to obtain my Bachelor's. I will be forever thankful to Kaplan for all they did for me.

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