Kaplan University Reviews
Student & Graduate Reviews (318)
To start your academic counselors will change often. They will not inform you of the change. The new advisor I got assigned never bothered to reach out to me. I had to reach out to him. When I did, it took three weeks for a response. The financial aid department will change their stories every time you chat or call them. You will never get a straight answer and will be lucky if you get your refunds by the next term! The instructors are there for a paycheck, nothing more. It shows in their comments, or lack there of. Seminars hardly ever work due to tech issues on Kaplan's end. This school has been the biggest mistake ever! Please look into your program at another school. This one will not get you where you want to be!
The Life Care Planning program was misrepresented, cost over $3000 and any sections were out of date. It may be a viable degree in some states but is completely not usable in Oregon. there are a few LCP who were unwilling to share information or allow me to do an internship. At the promotion I was assured there is an abundance of employment opportunities across the country, the jobs seem to be in Florida, and that it was a certification program. It is not, one receives a certificate and then for a hefty amount must join the association and take the exam for certification. I have worked as an Occupational Therapist for 0ver 35 years and found the material to be nurse driven, biomedical and not biopsychosocial, I found the sections on chronic pain management particularly out of date, this has been my area of expertise, and when I pointed this out received a scathing rebuttal.
Beyond my problems with Kaplan University they are also lying to the BBB and I have proof! Below is my initial claim to the BBB: Kaplan did not notify me of externship requirements, put me on a forced leave and then miscategorized my leave paperwork and dropped me as a student. In July of 2014 I started my last term at Kaplan. While enrolling for this term, about 2 weeks prior to the start, I was told that I could not simply "enroll" for an externship. I was informed that I needed to register for an externship separately from other classes and 90 days prior to the start of the term. I never once received and email, a phone call, or a message on my student account. I contacted my externship representative and was told that 3 years ago when I initially registered with Kaplan that I was told I would need to register for my externship separately during my 3rd to last term. Not a word about it ever again. I submitted my registration immediately, however a term is only 10 weeks, I was informed of the registration 12 weeks before the start of the next term. This was less than 90 days so I was told that I would not only have to forgo the externship during my last term but on top of that I would have to take a clinical leave of absence because it was not a full 90 days. The VA pays for my school and I get a sustenance while in school, in order to have $ to live and support my children I asked to be approved to take extra classes. I was told that Kaplan does not allow students to take classes that are outside of their degree plan, even if they are further education in the same field. So now on a forced leave of absence and unable to take additional classes I was literally just sitting around waiting for my externship to start. I have completed my health certificate, submitted immunization records, gotten CPR certified, and completed my background check, all as I am suppose to for my externship. My final paperwork for externship registration is due on 10/22/2014, on 10/09/2014 I received an email stating that I had been dropped as a student. I called immediately and was told that my leave of absence, the one I never wanted to take, was denied. The received my paperwork, everything was correct and it was on time, but THEY miscategorized it. I did absolutely nothing wrong and was being told I have to completely re-enroll in school and then complete my externship. The person I spoke to told me that he would submit an appeal for me. He did, it was denied for an "unknown reason". when I called back on 10/10 I was told that those people had left for the day and that I would be called "tomorrow". 10/11, no call. 10/12 was a Sunday. 10/13 I called again and after being on hold for a very long time opted to leave a message for call back. no one ever called. 10/14 I called again and received the same woman who I spoke with on 10/10, she says that she never said I would be contacted "tomorrow" (she did) and that she has no explanation as to why no one has called me back. I spoke with a manager, who again admitted that I did everything correctly when submitting for a leave of absence, said that she can re-appeal to another manager in an attempt to fix what they have done, however she "guaranteed" that it would be denied. So now, if the appeal is denied I will have to re-enroll and start the 90 day externship registration period over again, or it will be approved and all this stress and hours upon hours on the phone was all for nothing. So the appeal was indeed denied and now they are telling me that I cant even get back in school until February of 2015. Kaplan responded by saying that it was my responsibility to register for the externship. They didn't even mention the LOA that they miscategorized.... the entire reason for my complaint. Of course I was dissatisfied with this answer and did not "accept" it with the BBB. My rebuttal consisted of me pointing out that they did not even address the issue. The responded by calling me a liar and saying that the only LOA for I ever submitted was in 2012... except I have screen shots and copies of the LOA I submitted. the screen shots show that it was submitted in 9/14 and that it is listed as "unfulfilled". I just emailed the "documentation" they asked for and am now waiting on a response. I have little to no hope that even with proof in their faces they will do anything what so ever to fix their mistake.
I really enjoyed Kaplan University. I really do not know why so many are negative? People do try and get over, they must ask themselves, how did they come into Kaplan University, was it with prior credits? Are you just going because someone is making you? You must have the right mindset to enter and if you already been to college prior you have to consider the cost because financial aid only give you so much for a Bachelors. However, I would advise financial aid office to let those students know ahead of time that they may have to come out of pocket. Some do not know their rights and need to be informed prior before starting because they may not have enough funding via financial aid, loans, or cash. When informed these students can consider other schools that is probably cheaper to finish their degree. My first degree was at Kaplan in Legal Studies and now I am in my Masters program of Business Management at Kaplan University. I have no complaints whatsoever. I only had a couple of teachers that was kind of special but thank goodness I am smart enough to read my own syllabus and get the work done. Every school have those. I wish Kaplan had a Doctorate program in Business Management so I do not have to look for another school. I am familiar with their way of doing things and I really enjoyed my journey. When I was at the end of my Legal Studies program, I was ready to go to another class until they said that I was in my last class. I really did not want it to end and this is why I went for my Masters at the same place. Kaplan University was good for me and I had awesome teachers with the exception of two. I would do it again. Thanks Kaplan for being good to me, I do appreciate you! I would actually love to work for Kaplan University in admissions because I would interview the student thoroughly and mention areas that I think they may have problems with so they can think properly before entering in. You must be dedicated and organized. Most of the teachers understand students have other obligations and will give you time to finish your work, but if you let them know ahead of time that you are having trouble you must let them know, do not wait until the last minute. The student must consider those obligations before signing onto Kaplan.
I would advise everyone thinking of going to this school to think about it real good. First of all the school is so cheesy that by the end of every module it's only a potluck when the time can used for more training. They don't train you for the job and is a complete waste of time. They don't certify you through the state but just graduate receiving a certificate of completion, NOT certified. So for those thinking of taking anything in the medical field you might want to really think of going somewhere you can actually take your NCLEX. Even the Medical Billing and Coding program doesn't certify you. You have to take extra time to study and try to take it online and by then it's costing you more money. The AAPC has additional training just to certify you which means by then your paying more and completely frustrated. So 10 thousand dollars later and no job yet, I am completely adamant that this school severely raped me financially and emotionally..Now I'm stuck paying back and finally did my homework, finally found a credible school with less money and certifiable at the end of the course. I wish I had did my homework but the Kaplan recruiter really suckered me into signing up for this bogus school. Not only that, the students who went there, most of them were so much about drama and gossip that I felt that I was in high school all over again. My advise pick a more reputable school, save your money and do your research! I wouldn't go back even if they offered free refresher courses, which brings me to their promise of some refresher courses that they said they offer but never heard from them ever again. Just hounding me about my Sallie Mae student loan. Save yourself the grief!
I started reading negative reviews about Kaplan and was beginning to think my time and money was being wasted. Then, I got a job interview and I was about to respond to questions based on what I learned at the school. The interviewer also asked me about the program and what I learned from it. Seems he was impressed and I ened up getting the job the paid almost twice my current salary. Kaplan's MBA program is the real deal...it's tough sometimes though!
I took 2 concurrent online classes at Kaplan; first class the instructor introduced herself by her firstname and encouraged us to call her by her name (She's a PhD). During the next few scheduled classes students were prefixing her name with "Professor"; I was still going by her introduction and addressing her as her first name. I realized then that she began ignoring me in class. Second class, there were two of us with the same name (it's not a terribly common name). The instructor forewarned that for every input she would put a tick mark next to our name showing class participation. At the end of the class I asked the instructor how she would differentiate between myself and the other "M" person (I had participated heavily and wanted to ensure I was getting credit and not the other "M" person). She responded "Oh, I didn't realize there were two "M"'s in the course. At that point I knew that she would accidentally give my participation credit to the other person. Luckily Kaplan has a 6-week trail period in which you can back out without any payment due. I definitely backed out - why pay for classes when being mistreated, or receiving substandard quality of tracking participation.
I tried a couple online schools before enrolling at Kaplan University. This university was the most informative, hands on, and compassionate compared to the other institutions that I had inquired. I really like the structure of the classes. The helpfullness and knowledge from Kaplan's professors. The staff and students at Kaplan come together like a community. Attending this university gives me the confidence I need to believe that I will succeed. I LOVE THIS SCHOOL!!!!!!
Before you write this poor review off as just a bitter student who did poorly, or one who was cheated out of their grade for an improper withdrawal of some sort, think again! This is truly a review based on my experience at Kaplan based upon my two other degrees that I received from esteemed universities in Chicago (B.A. and an M.B.A.). Keep in mind that I maintained a 99% g.p.a. while at Kaplan and that was with little effort. If you can tolerate the monotony and if you're fine with solely raising your g.p.a., and if you're rich enough that you don't have to rely upon financial aid, then Kaplan's the school for you! Basically, I'm disappointed in the quality of education at Kaplan because it simply does not qualify as an institution of higher learning. By this, I mean that the students with whom I went to school at Kaplan who were undergraduate students from Kaplan University couldn't conjugate a sentence, much less survive in a Master's level program at another college or university. I was sorely disappointed in the fact that, after having spent much time with these students that it wasn't only that they couldn't type (I gather that may have been the case for some of them). I'm basing my experience upon the countless hours spent in the discussion board section of the website, or the core of an online learning institution. I won't even speak to my thoughts on whether online learning is comparable to a brick and mortar school because I don't think there's a comparison. The instructors were very good and knowledgeable at what they taught, but they explained that they had to stick closely with the syllabus and other materials that were provided by Kaplan, and that was really quite disappointing as well because the materials were seriously lacking in content and substance. This was very sad to me. Don't believe a word of what Financial Aid tells you. Unfortunately, they'll tell you that you're going to get your financial aid (stipend) check during the first couple of weeks, but I feel that Kaplan chose to hedge the funds for as long as they could, or keep the funds in their bank account, drawing interest as long as possible because I never saw a check until close to the end of the term! If you're serious about learning then I'd not even consider Kaplan. Of course this is just my opinion, and this is based upon my experiences at Kaplan.
I was attending Kaplan University for my Masters degree. I found that every education advisor had a different answer to any question asked. The staff at that university would not reply to emails or return phone calls. Every time you need to call the university, you are on the phone for a minimum of 10 minutes before you get to speak with a staff member in any department. The customer service skills are extremely poor. I would not recommend this university to anyone.