Kaplan University Reviews
Student & Graduate Reviews (331)
I have earned two degrees from Kaplan on top of the Bachelors degree I already had. I have thoroughly enjoyed the education but the Financial Aid process at this school is horrible. They hold your student loan money to their satisfaction and pay on a pay schedule that they create. If you expect to receive a stipend don't hold your breath because you will die before you get it! They set a scheduled to pay date, then wait at least a week to pay your account, then it sits for another week and they might credit your account by the end of two weeks. Which then sits in your account for another week doing nothing while you are sitting at home waiting for your money. Oh and if you owe them any payments be prepared to be harassed and threatened to be locked out of your class until you pay. And hope that you are not waiting on that stipend in order to pay them!
I completed my first Kaplan graduate course last week and received a 4.0. About two weeks into the session, I realized what a joke this course was and it required little effort on my part. Our once a week seminar rarely consisted of the important information that was covered in our textbook. These seminars barely went over a 1/2 hour and the majority of that time was spent with the professor asking people to turn in their assignments on time. The professor took three weeks to grade our first assignment, which is against the guidelines he stated prior to the course beginning. The entire reason I am pursuing my master's degree is to further my career and learn. It seems that Kaplan could care less about the quality of their educator's and courses. I have already transferred to a traditional university that offers the same program on-line. It's costing a lot more, but it will certainly be worth it.
I transferred into Kaplan from another school with the promise this would be a great choice. The classes were all the same. It repeated the same information over and over again. I got no helpful education from this institution. The professors are repeated in different classes. It is clear they are overwhelmed with the amount of classes they have and simply do not care about individual success. The required weekly seminars hardly ever work. Tech support will not be there when this happens. If you try to contact tech support via chat or phone; you will get a message saying to try back in 30 minutes. By then seminar is half over with and you get stuck writing an additional paper for that week! In the beginning academic counselors will try to help, maybe a call or two during your first class. Then you are lucky to hear from them again. If you do need academic help, it takes 3 weeks to get a response. The financial aid department will tell you one thing regarding your financial aid refund and then if you call or chat again, the story changes. If by some miracle you get through your program you are hit with an extra fee for finishing your degree, which you have to pay out of pocket. Usually it's almost $1000. If you don't pay it they keep your degree hostage. However no one can explain to you what the fee is for? Just choose a different school. This one is only after your money, you are nothing but a dollar sign to them!
To start your academic counselors will change often. They will not inform you of the change. The new advisor I got assigned never bothered to reach out to me. I had to reach out to him. When I did, it took three weeks for a response. The financial aid department will change their stories every time you chat or call them. You will never get a straight answer and will be lucky if you get your refunds by the next term! The instructors are there for a paycheck, nothing more. It shows in their comments, or lack there of. Seminars hardly ever work due to tech issues on Kaplan's end. This school has been the biggest mistake ever! Please look into your program at another school. This one will not get you where you want to be!
The Life Care Planning program was misrepresented, cost over $3000 and any sections were out of date. It may be a viable degree in some states but is completely not usable in Oregon. there are a few LCP who were unwilling to share information or allow me to do an internship. At the promotion I was assured there is an abundance of employment opportunities across the country, the jobs seem to be in Florida, and that it was a certification program. It is not, one receives a certificate and then for a hefty amount must join the association and take the exam for certification. I have worked as an Occupational Therapist for 0ver 35 years and found the material to be nurse driven, biomedical and not biopsychosocial, I found the sections on chronic pain management particularly out of date, this has been my area of expertise, and when I pointed this out received a scathing rebuttal.
Beyond my problems with Kaplan University they are also lying to the BBB and I have proof! Below is my initial claim to the BBB: Kaplan did not notify me of externship requirements, put me on a forced leave and then miscategorized my leave paperwork and dropped me as a student. In July of 2014 I started my last term at Kaplan. While enrolling for this term, about 2 weeks prior to the start, I was told that I could not simply "enroll" for an externship. I was informed that I needed to register for an externship separately from other classes and 90 days prior to the start of the term. I never once received and email, a phone call, or a message on my student account. I contacted my externship representative and was told that 3 years ago when I initially registered with Kaplan that I was told I would need to register for my externship separately during my 3rd to last term. Not a word about it ever again. I submitted my registration immediately, however a term is only 10 weeks, I was informed of the registration 12 weeks before the start of the next term. This was less than 90 days so I was told that I would not only have to forgo the externship during my last term but on top of that I would have to take a clinical leave of absence because it was not a full 90 days. The VA pays for my school and I get a sustenance while in school, in order to have $ to live and support my children I asked to be approved to take extra classes. I was told that Kaplan does not allow students to take classes that are outside of their degree plan, even if they are further education in the same field. So now on a forced leave of absence and unable to take additional classes I was literally just sitting around waiting for my externship to start. I have completed my health certificate, submitted immunization records, gotten CPR certified, and completed my background check, all as I am suppose to for my externship. My final paperwork for externship registration is due on 10/22/2014, on 10/09/2014 I received an email stating that I had been dropped as a student. I called immediately and was told that my leave of absence, the one I never wanted to take, was denied. The received my paperwork, everything was correct and it was on time, but THEY miscategorized it. I did absolutely nothing wrong and was being told I have to completely re-enroll in school and then complete my externship. The person I spoke to told me that he would submit an appeal for me. He did, it was denied for an "unknown reason". when I called back on 10/10 I was told that those people had left for the day and that I would be called "tomorrow". 10/11, no call. 10/12 was a Sunday. 10/13 I called again and after being on hold for a very long time opted to leave a message for call back. no one ever called. 10/14 I called again and received the same woman who I spoke with on 10/10, she says that she never said I would be contacted "tomorrow" (she did) and that she has no explanation as to why no one has called me back. I spoke with a manager, who again admitted that I did everything correctly when submitting for a leave of absence, said that she can re-appeal to another manager in an attempt to fix what they have done, however she "guaranteed" that it would be denied. So now, if the appeal is denied I will have to re-enroll and start the 90 day externship registration period over again, or it will be approved and all this stress and hours upon hours on the phone was all for nothing. So the appeal was indeed denied and now they are telling me that I cant even get back in school until February of 2015. Kaplan responded by saying that it was my responsibility to register for the externship. They didn't even mention the LOA that they miscategorized.... the entire reason for my complaint. Of course I was dissatisfied with this answer and did not "accept" it with the BBB. My rebuttal consisted of me pointing out that they did not even address the issue. The responded by calling me a liar and saying that the only LOA for I ever submitted was in 2012... except I have screen shots and copies of the LOA I submitted. the screen shots show that it was submitted in 9/14 and that it is listed as "unfulfilled". I just emailed the "documentation" they asked for and am now waiting on a response. I have little to no hope that even with proof in their faces they will do anything what so ever to fix their mistake.
I really enjoyed Kaplan University. I really do not know why so many are negative? People do try and get over, they must ask themselves, how did they come into Kaplan University, was it with prior credits? Are you just going because someone is making you? You must have the right mindset to enter and if you already been to college prior you have to consider the cost because financial aid only give you so much for a Bachelors. However, I would advise financial aid office to let those students know ahead of time that they may have to come out of pocket. Some do not know their rights and need to be informed prior before starting because they may not have enough funding via financial aid, loans, or cash. When informed these students can consider other schools that is probably cheaper to finish their degree. My first degree was at Kaplan in Legal Studies and now I am in my Masters program of Business Management at Kaplan University. I have no complaints whatsoever. I only had a couple of teachers that was kind of special but thank goodness I am smart enough to read my own syllabus and get the work done. Every school have those. I wish Kaplan had a Doctorate program in Business Management so I do not have to look for another school. I am familiar with their way of doing things and I really enjoyed my journey. When I was at the end of my Legal Studies program, I was ready to go to another class until they said that I was in my last class. I really did not want it to end and this is why I went for my Masters at the same place. Kaplan University was good for me and I had awesome teachers with the exception of two. I would do it again. Thanks Kaplan for being good to me, I do appreciate you! I would actually love to work for Kaplan University in admissions because I would interview the student thoroughly and mention areas that I think they may have problems with so they can think properly before entering in. You must be dedicated and organized. Most of the teachers understand students have other obligations and will give you time to finish your work, but if you let them know ahead of time that you are having trouble you must let them know, do not wait until the last minute. The student must consider those obligations before signing onto Kaplan.
I would advise everyone thinking of going to this school to think about it real good. First of all the school is so cheesy that by the end of every module it's only a potluck when the time can used for more training. They don't train you for the job and is a complete waste of time. They don't certify you through the state but just graduate receiving a certificate of completion, NOT certified. So for those thinking of taking anything in the medical field you might want to really think of going somewhere you can actually take your NCLEX. Even the Medical Billing and Coding program doesn't certify you. You have to take extra time to study and try to take it online and by then it's costing you more money. The AAPC has additional training just to certify you which means by then your paying more and completely frustrated. So 10 thousand dollars later and no job yet, I am completely adamant that this school severely raped me financially and emotionally..Now I'm stuck paying back and finally did my homework, finally found a credible school with less money and certifiable at the end of the course. I wish I had did my homework but the Kaplan recruiter really suckered me into signing up for this bogus school. Not only that, the students who went there, most of them were so much about drama and gossip that I felt that I was in high school all over again. My advise pick a more reputable school, save your money and do your research! I wouldn't go back even if they offered free refresher courses, which brings me to their promise of some refresher courses that they said they offer but never heard from them ever again. Just hounding me about my Sallie Mae student loan. Save yourself the grief!
I started reading negative reviews about Kaplan and was beginning to think my time and money was being wasted. Then, I got a job interview and I was about to respond to questions based on what I learned at the school. The interviewer also asked me about the program and what I learned from it. Seems he was impressed and I ened up getting the job the paid almost twice my current salary. Kaplan's MBA program is the real deal...it's tough sometimes though!
I took 2 concurrent online classes at Kaplan; first class the instructor introduced herself by her firstname and encouraged us to call her by her name (She's a PhD). During the next few scheduled classes students were prefixing her name with "Professor"; I was still going by her introduction and addressing her as her first name. I realized then that she began ignoring me in class. Second class, there were two of us with the same name (it's not a terribly common name). The instructor forewarned that for every input she would put a tick mark next to our name showing class participation. At the end of the class I asked the instructor how she would differentiate between myself and the other "M" person (I had participated heavily and wanted to ensure I was getting credit and not the other "M" person). She responded "Oh, I didn't realize there were two "M"'s in the course. At that point I knew that she would accidentally give my participation credit to the other person. Luckily Kaplan has a 6-week trail period in which you can back out without any payment due. I definitely backed out - why pay for classes when being mistreated, or receiving substandard quality of tracking participation.