Kaplan University Reviews
Student & Graduate Reviews (297)
I love Kaplan University and I am a 4th year returning student. I had a financial problem that they worked VERY hard to help me rectify and I messed up and didn't get it done, but they gave me WAY over a year to take care of it. I paid the balance and am registered for a 3rd semester since returning. Kaplan has improved greatly since, but I was already very satisfied. In 3+ years of attendance I have only had one professor who didn't seem to like me and we had some problems. I ended up reporting her. I got a decent grade, but I feel it could have been better. She honestly sounded intoxicated and was not focused in any of her seminars. That is ONE professor out of many, so I do not blame Kaplan directly and I hope they took my complain seriously.
Yes I would. I have read many negative reviews, but there is always two sides to every story and every sane person knows that. I have heard negative things from others about many businesses I deal with and have not personally run into any of the difficulties others have said they did. The key to success in any situation is to know how to effectively talk to and deal with people. To be diligent and follow through when asked to and to adhere to any agreement you make with them. If you anger the person who is fixing your hamburger, then yes, they are going to spit on it. If you are respectful and not abusive, then they will make every effort to fix you the best hamburger you ever ate. When dealing with those in customer service, one has to remember, you are asking them for help. It doesn't make sense to become angry and unreasonable with someone you have asked for help from. Always be kind, courteous, respectful, and if you have a question, ask it in a reasonable fashion, honestly listen to the answer, and if you are not happy with it, don't fly off, reasonably ask if there is any possible alternative to the solution they offer. They will then try very hard to help you find the best possible solution because that is what they are there for and you asked them nicely.
For college, if you are online, it is up to you to do the things required within the given amount of time. Be proactive. If something comes up, the professors at Kaplan are very reasonable and will make every effort to help you succeed. Again, it takes respectful correspondence to get positive results. Always be clear and concise on what it is you are asking about and follow through with any commitment made. I love Kaplan, I respect the people who work there. This includes the Academic Advisers, Financial Aid, and the Professors. If one is always having difficulty dealing with people regardless of where you are doing business, then maybe one needs to reassess how they treat others. Soft Skills, AKA People Skills are one of the things a person is more likely to get hired for than their book knowledge. It is vitally important to learn sound Soft Skills or lose the possibility of a great position to someone who does have them yet may not be as knowledgeable. Please note also, that the number of persons complaining is a very tiny percentage of the student body. A little perspective is needed here. Also, understand that these people are angry, and they feel they have the right to be, so they are motivated to post a negative comment in order to exact a form of revenge. You don't know what they may have done to cause this situation because they are not going to share that with you.
I am currently enrolled into my senior year of Kaplan, and have been with them for about a year. I was previously with Phoenix. but transferred because the course load there was not meeting my expectations. What I mean by that, is I was not learning what I felt was necessary for me to complete and move to my MS with a successful knowledge platform. The financial aid department is awful, I will not float a line of amazement with that area. However, once that was over with the instructors and online platform were simple and easy to navigate. There is a significant amount of work done for each week. I see the negative reviews embracing that as being a bad thing. Well, I say this to you, what do you expect from a course design where you are to learn everything you need to know about a subject in a few weeks verses a brick and mortar college where you have 3-6 months to learn a topic. Get a grip people, they do it so you will LEARN it in a shorter period of time. I have only had one issue with a professor (she was awful), I imagine we all come to one of those in our academic career regardless of where you go. Although, I can not say that Kaplan is the best online school to go, but it was certainly more fulfilling (academically) than Phoenix.
Kaplan is a good school. I had no problem with financial aid, student support, admissions or the faculty. However, i was in my last term at Kaplan for my Associates in health information technology and I found out that the school was not accredited but we were in the process of it. Had I known what that meant, I would have chosen a different path. I couldn't sit for the RHIT exam or nothing. Oh well, you get what you pay for. Also, what gets me the most, is I cant find a job that this degree would benefit me from. the only jobs I can find is if you have over 5 years of experience in that field. I told the job placement team and they told me that I needed to volunteer for that long to get enough experience for that job. I was like in this economy, I dont have time to waste five years on volunteering, I need something that is going to pay. Now it is time to do other endeavors I guess.
I've attended KU since April 2010. As with face-to-face learning, some instructors are good, some are not so good, and some are excellent. Overall, my academic journey has been what I have chosen to make of it in spite of the challenges faced. I received a bachelor's degree from KU in December 2011, and I am now close to completing a master's degree. My experience with the financial aid department at KU has been really good. I simply cannot complain about the customer service I have received on several occasions. Hands down, I have always been treated with utmost courtesy and respect. On a technical level, there may be some slowdowns for some people, and unfortunately, it has been enough to leave a bad taste in one's mouth, based on the reviews I've read. When it comes to such a large investment such as learning at KU, I can empathize for those that are permanently dissatisfied with their experience. However, one thing I've learned at KU as a student is to think critically and express myself logically. Care must be taken to not generalize. I will repeat that many times in the last three years I've contacted financial aid only to be treated with the highest level of customer service. The only reality I have faced and may continue to face in the future is that I have not had the opportunity to discern the value of my degree by advancing professionally. I entered KU wishing to change careers from property management. I majored in human services (social work) for my undergraduate studies with no success in securing employment. I then decided to major in management with the hopes that a degree in business would make my resume shine. The strain of the economy has placed a heavy burden on me emotionally and financially, and, against all odds, I have pushed myself from one course to the next hoping that someday all my hard work will pay off. Right now, it is my belief, an online degree is more fitting for someone already employed in some type of promising career and with a need to advance through a higher degree in education. I chose to not pursue a master's degree in human services because I felt I would be in competition with students pursuing a degree in social work at a brick and mortar school. Students of social work are able to get licensed and participate in field work throughout their education. Field work is not offered at KU and licensing is not available for a human services degree, unfortunately. Additionally, many human services jobs I've applied for or spotted throughout the last few years are very low paying or ask for experience over a degree. Where management is concerned, I am not certain which direction to take because the job market seems so weak based on my fruitless but persistent job-seeking efforts. I considered pursuing a PhD in management at another online university and had the fortune of being discouraged by an admissions advisor to take this route after he assessed I was not really sure what direction I would take with my master's degree. He was honest enough to explain that a current job would be very helpful in completing my PhD because I would be able to utilize the job setting for research work, and that completion of my degree would not guarantee a job. Instead of investing thousands dollars more on yet another degree, I would have better chances if I focused on finding placement in a job of interest to me. I would then be able to pursue a specific degree geared toward advancing in my new career. Do not be discouraged by negative words. The choice and the power is ultimately yours. Find out exactly where you stand financially and do all your homework before making the commitment. Be prepared to be challenged and to learn. Online school is convenient, but this does not translate into easy. I have strong faith that when results of an upward economy are more visible I will be one of the first in line for the path to a new and promising career. I am so proud of the education I have received at KU, and I have found a strong interest and love for research work. There's so much creativity involved as well as the opportunity to make a difference in life and some day be desired as a candidate with specialized knowledge in this changing and dynamic world. Never give up, listen to your heart, and be challenged to stay positive.
Charged me double, ended up taking what loans distributed then claim sent the loans back. Now must pay out of pocket AND then charged me the same price again and student loans for the double price of the semester. Financial aid is horrible and the student services is worse. Called to talk to them and they are rude, snotty and act like it was a horrible thing to answer the phone.
Do your jobs and do them right the first time rather than lying to people and then I would say Kaplan was great. As I have to say Kaplan was wonderful in my B.S. but now for a Master's degree it was horrible and has been horrible since day one!
Just terrible. Financial aid and advisers have no idea about their work. They do the mistake and admit it's their fault but still do nothing to help you fix the problem.
I feel that the instructors are working 2 more jobs and hove no time even to email me back rather than meet with me. I met many instructors that still working on their degrees and most likely were studying something completely different than what they teach.
Complete waste of time and money.
I had a wonderful educational experience with Kapalan online, the courses were challenging, the teachers were helpful & concerned. I was able to obtain my college in a friendly and educationally challenging environment.
WORST SCHOOL EVER! Financial Aid has no clue what they are doing.. do not ask any questions. I enrolled in Nutritional Sciences and there is nothing I can do with my degree without my RD, and of course, they do not offer it at Kaplan. WASTE of my time and money. The teachers could care less about your education, it is so over-priced, and the people that work there have no business working there.
Best advice I would take from this review, do not enroll at Kaplan University.
Since 2008, I have been a online student at University of Phoenix, Ashford University, and Kaplan University. Kaplan offered the most challenge academically, and had a better platform in comparison to the other two. University of Phoenix and Ashford was an easy A, that took me through fly by courses. I actually don't remember anything I learned there. Here are things that I really liked at Kaplan:
WEEKLY SEMINARS- I liked the real-time interaction with the instructor and other students. It gave me the opportunity to probe for clarity.
ENGAGING INSTRUCTORS- In all of my classes, except one, my professors delve into deep conversations about the topics and challenged students to critically think. Many used real-life scenarios to explain theories, rules, etc, in order to demonstrate how the learning material can be applied.
PROJECTS- I had a lot of projects that required me to step away from my computer, and glean information from my local community. Others, allowed the opportunity to collaborate with other students. With this, we used free online conferencing tools to hold meetings.
FEEDBACK- Many of my instructors gave real feedback on assignments, and guided me on how to improve, rather than just give a grade.What really made me give this a good rating was the level of communication between the instructors and I. They were always ready and willing to talk beyond the scheduled classroom hours.
Their career placement services isn't much for me. I have only spoken to my assigned representative once by phone, within the last 3 months. It's hard to catch up with each other. We have communicated via email, and she has provided links to various websites to do career research. However, all those listed, I had already found on my own. The area I live in, isn't booming with the type of jobs I was pursuing. I do like that my career counselor encourage me to be open to consider relocating. It allowed me to see the opportunities else where, and my husband and I are in serious discussion about making a leap.
I don't have complaints with Financial Aid. I never had to talk to them by phone. Everything was email. I never had any problems with processing documents, and timing.
There are a lot of resources available online. You have to be self-driven to make use of all the resources. I have particpated in the webinars, used the library extensively to read beyond the academic literature, and found useful links to resources that helped me enhance my knowledge base, in order to promote myself at my current job.
I'm surprised at the number of negative reviews for Kaplan as I have been nothing but impressed. The admissions rep that I worked with was very helpful and knowledgeable about what needed to be done--I am retired military, using GI Bill, and he knew exactly what needed to be done to get my benefits started...no waiting or hassles.
The instructors, thus far, have been great and very understanding...willing to work around your work schedule. The only issue I have had thus far is one of the classes had a weekly quiz that was pulling everyone down--questions were out-of-this-world difficult, 16 out of 21 students in the class were failing them.
I didn't feel that Kaplan was taking it as seriously as I would have felt necessary, but other than that, the graduate degree experience through Kaplan has been great.