Kaplan University Reviews
Student & Graduate Reviews (331)
Kaplan will change your degree plan without notifying their students. Forcing you to take classes that you didn't plan to take. This sucks. The professors are good but overall school customer services sucks i rate it 1 or 0 out of 10. 10 being excellent. Very poor customer service I have seen.
I had a wonderful experience at Kaplan. I paid out of pocket for my education so financial aid wasn't an issue. I am a soldier and many of my experiences transferred over so that I was not burdened with taking repeat courses. I'm really surprised by all the negative feedback this school is receiving. I made President's List for all my terms with a 4.0 GPA. I'm guessing maybe that the people who are having the biggest issue with this school aren't really giving their all. This is a University, there is work that is required. A seminar every week, homework, essays, discussion forum participation is required; none of which are out of the ordinary or overly difficult to achieve. If you want to succeed in this school then you will. If you go into it not willing to give your all, then don't expect to receive a degree. I have highly suggested this school to my sister, and my husband recently enrolled after seeing my experience play out from beginning to end. Don't let the naysayers scare you off. This school is legitimate, accredited, and the professors (in my experience) are readily available to answer any questions or concerns. Another benefit I've really been appreciative of is the fact that your whole course, assignments, syllabus, and projects are laid out for you at the very beginning. There are no surprises on what your assignments will be or what is required for them.
I can provide a well-rounded review of Kaplan as a student but I also have intimate knowledge as an employee who worked directly with faculty and administrators. The school is fully accredited but the degree’s legitimacy can be arguable. The major challenge graduates will have in graduating from this school is the complete lack of confidence some employers have for online institutions. The information I’m about to share will explain exactly why this is and questions Kaplan’s academic standards. I’m about to complete my second Master’s degree at Kaplan under the GOK program (a free tuition benefit for employees). In both fields of study, the content of the classes proved to be challenging and stimulating as long as you are disciplined and push yourself to complete the readings and assignments outlined in the syllabus. If you briefly search some of the assignments on Google, you may notice the content is shared by other colleges (many of them well known brick-and-mortars). This at least confirms the coursework required of students is adequate, comparable to other universities, and fosters a sense of legitimacy. However the problem lies within Kaplan’s academic standards and expectations of students. In each and every class, I’ve witnessed dozens of students who seemingly lack the writing prowess one might expect from graduate level coursework. The sense of “should these people even be here?” was not spawned from arrogance. The work they turn in speaks for itself. If we ignore APA citation and formatting issues for a moment in review of writing in general, it would mirror today’s average internet discussion forum: blocks of text with varying degrees of coherence, run-on sentences, spelling and grammatical mistakes, etc. Some students do not speak English as a primary language and their errors are understandable and perhaps more forgivable. But what’s fascinating is the portion of students who do speak English as a primary language yet demonstrate exactly the same lack of understanding/command of the written language. To be fair, I believe the entire country bares this burden, as the dumbing down of academic study has been an issue for some time now. Perhaps at Kaplan the problem is more obvious because everything is based on writing. Nevertheless, the shock of seeing these students pass, class after class, carrying with them unimproved (terrible) writing skills is aggravating and depressing. They ultimately graduate, never having mastered adequate writing practices, and enter the workforce. Hiring managers who take notice will quickly question how someone could have possibly graduated from a Master’s program under these circumstances which only sour’s Kaplan’s spotty reputation. It begs the questions: How could Kaplan have let this happen? What does it say about the school’s academic standards? What does it say about the average graduate and their level of intelligence? How much of Kaplan’s priority is focused on profit vs. education? The questions/assumptions professionals will make about Kaplan’s graduate body is ultimately going to be what makes or breaks this University. This is not just theory—I’ve felt the bias first hand with my current employer. My employer refused to acknowledge Kaplan as a worthy institution and insisted on reviewing the undergrad transcripts I had earned from a small brick-and-mortar university. I held a 4.0 GPA at Kaplan but none of this mattered. The Director of Finance holds a Master’s degree and a CPA and prided himself on being very aware of academic standards. His skepticism was not for online instruction—but rather the quality of instruction received. Note the difference between these concepts. It didn’t matter much where the education came from (since I wasn’t Ivy League). The quality of the education was the primary factor. In four years, I never once heard a discussion about student quality. Instead, the focus was placed on gainful employment, MOOCS, and the future direction of online instruction and employer/academic relationships. The rah-rah rhetoric fed to employees was about the benefits of online instruction as a viable alternative. What’s funny though, is that management is clearly out of touch if they’re still fighting this battle when it has become painfully obvious online instruction is generally accepted. Virtually all brick and mortars are gearing themselves up to offer both on campus or online classes. And if such is the case, who will still want to go to Kaplan?
I have 5+ years of experience in the legal field so most of the curriculum was review for me. There were some things that were new to me and helped fill in gaps in my education. I would NEVER recommend this school to anyone based on the administration. They were a waste of space, never administered loans or payments correctly (shouldn't a college be able to add and subtract payments?), the "academic adviser" assigned to me was a moron who never responded to any of my concerns (some of which were serious, like whether they were processing me on the track for graduation when they were emailing me like I was still enrolled and taking classes), and all the departments (financial aid, registrar, student payments, and academic advising)don't communicate, so if you have a problem that encompasses all of the departments YOU have to call each one of them separately to address your problem, over and over again.
I would choose the same degree because I am already working as a paralegal (legal secretary) and this degree will aid in furthering my career. I would not choose this school again because the administration was inefficient. They never administered my loans or payments correctly, took money out of my account when they were not authorized to do so, and incessantly called me on Saturday mornings and hung up, three times in a row, then when the person would finally answer they claimed they never called before (there was obviously something wrong with their automatic dialer).
Make sure you excel at the core duties of the career you are choosing. If you are not a good writer or proof reader, I would recommend NOT becoming a paralegal. I didn't understand why people in the same degree plan as me were flat out saying they were bad at what they were preparing to do with the rest of their lives.
I love Kaplan University and I am a 4th year returning student. I had a financial problem that they worked VERY hard to help me rectify and I messed up and didn't get it done, but they gave me WAY over a year to take care of it. I paid the balance and am registered for a 3rd semester since returning. Kaplan has improved greatly since, but I was already very satisfied. In 3+ years of attendance I have only had one professor who didn't seem to like me and we had some problems. I ended up reporting her. I got a decent grade, but I feel it could have been better. She honestly sounded intoxicated and was not focused in any of her seminars. That is ONE professor out of many, so I do not blame Kaplan directly and I hope they took my complain seriously.
Yes I would. I have read many negative reviews, but there is always two sides to every story and every sane person knows that. I have heard negative things from others about many businesses I deal with and have not personally run into any of the difficulties others have said they did. The key to success in any situation is to know how to effectively talk to and deal with people. To be diligent and follow through when asked to and to adhere to any agreement you make with them. If you anger the person who is fixing your hamburger, then yes, they are going to spit on it. If you are respectful and not abusive, then they will make every effort to fix you the best hamburger you ever ate. When dealing with those in customer service, one has to remember, you are asking them for help. It doesn't make sense to become angry and unreasonable with someone you have asked for help from. Always be kind, courteous, respectful, and if you have a question, ask it in a reasonable fashion, honestly listen to the answer, and if you are not happy with it, don't fly off, reasonably ask if there is any possible alternative to the solution they offer. They will then try very hard to help you find the best possible solution because that is what they are there for and you asked them nicely.
For college, if you are online, it is up to you to do the things required within the given amount of time. Be proactive. If something comes up, the professors at Kaplan are very reasonable and will make every effort to help you succeed. Again, it takes respectful correspondence to get positive results. Always be clear and concise on what it is you are asking about and follow through with any commitment made. I love Kaplan, I respect the people who work there. This includes the Academic Advisers, Financial Aid, and the Professors. If one is always having difficulty dealing with people regardless of where you are doing business, then maybe one needs to reassess how they treat others. Soft Skills, AKA People Skills are one of the things a person is more likely to get hired for than their book knowledge. It is vitally important to learn sound Soft Skills or lose the possibility of a great position to someone who does have them yet may not be as knowledgeable. Please note also, that the number of persons complaining is a very tiny percentage of the student body. A little perspective is needed here. Also, understand that these people are angry, and they feel they have the right to be, so they are motivated to post a negative comment in order to exact a form of revenge. You don't know what they may have done to cause this situation because they are not going to share that with you.
I am currently enrolled into my senior year of Kaplan, and have been with them for about a year. I was previously with Phoenix. but transferred because the course load there was not meeting my expectations. What I mean by that, is I was not learning what I felt was necessary for me to complete and move to my MS with a successful knowledge platform. The financial aid department is awful, I will not float a line of amazement with that area. However, once that was over with the instructors and online platform were simple and easy to navigate. There is a significant amount of work done for each week. I see the negative reviews embracing that as being a bad thing. Well, I say this to you, what do you expect from a course design where you are to learn everything you need to know about a subject in a few weeks verses a brick and mortar college where you have 3-6 months to learn a topic. Get a grip people, they do it so you will LEARN it in a shorter period of time. I have only had one issue with a professor (she was awful), I imagine we all come to one of those in our academic career regardless of where you go. Although, I can not say that Kaplan is the best online school to go, but it was certainly more fulfilling (academically) than Phoenix.
Kaplan is a good school. I had no problem with financial aid, student support, admissions or the faculty. However, i was in my last term at Kaplan for my Associates in health information technology and I found out that the school was not accredited but we were in the process of it. Had I known what that meant, I would have chosen a different path. I couldn't sit for the RHIT exam or nothing. Oh well, you get what you pay for. Also, what gets me the most, is I cant find a job that this degree would benefit me from. the only jobs I can find is if you have over 5 years of experience in that field. I told the job placement team and they told me that I needed to volunteer for that long to get enough experience for that job. I was like in this economy, I dont have time to waste five years on volunteering, I need something that is going to pay. Now it is time to do other endeavors I guess.
I've attended KU since April 2010. As with face-to-face learning, some instructors are good, some are not so good, and some are excellent. Overall, my academic journey has been what I have chosen to make of it in spite of the challenges faced. I received a bachelor's degree from KU in December 2011, and I am now close to completing a master's degree. My experience with the financial aid department at KU has been really good. I simply cannot complain about the customer service I have received on several occasions. Hands down, I have always been treated with utmost courtesy and respect. On a technical level, there may be some slowdowns for some people, and unfortunately, it has been enough to leave a bad taste in one's mouth, based on the reviews I've read. When it comes to such a large investment such as learning at KU, I can empathize for those that are permanently dissatisfied with their experience. However, one thing I've learned at KU as a student is to think critically and express myself logically. Care must be taken to not generalize. I will repeat that many times in the last three years I've contacted financial aid only to be treated with the highest level of customer service. The only reality I have faced and may continue to face in the future is that I have not had the opportunity to discern the value of my degree by advancing professionally. I entered KU wishing to change careers from property management. I majored in human services (social work) for my undergraduate studies with no success in securing employment. I then decided to major in management with the hopes that a degree in business would make my resume shine. The strain of the economy has placed a heavy burden on me emotionally and financially, and, against all odds, I have pushed myself from one course to the next hoping that someday all my hard work will pay off. Right now, it is my belief, an online degree is more fitting for someone already employed in some type of promising career and with a need to advance through a higher degree in education. I chose to not pursue a master's degree in human services because I felt I would be in competition with students pursuing a degree in social work at a brick and mortar school. Students of social work are able to get licensed and participate in field work throughout their education. Field work is not offered at KU and licensing is not available for a human services degree, unfortunately. Additionally, many human services jobs I've applied for or spotted throughout the last few years are very low paying or ask for experience over a degree. Where management is concerned, I am not certain which direction to take because the job market seems so weak based on my fruitless but persistent job-seeking efforts. I considered pursuing a PhD in management at another online university and had the fortune of being discouraged by an admissions advisor to take this route after he assessed I was not really sure what direction I would take with my master's degree. He was honest enough to explain that a current job would be very helpful in completing my PhD because I would be able to utilize the job setting for research work, and that completion of my degree would not guarantee a job. Instead of investing thousands dollars more on yet another degree, I would have better chances if I focused on finding placement in a job of interest to me. I would then be able to pursue a specific degree geared toward advancing in my new career. Do not be discouraged by negative words. The choice and the power is ultimately yours. Find out exactly where you stand financially and do all your homework before making the commitment. Be prepared to be challenged and to learn. Online school is convenient, but this does not translate into easy. I have strong faith that when results of an upward economy are more visible I will be one of the first in line for the path to a new and promising career. I am so proud of the education I have received at KU, and I have found a strong interest and love for research work. There's so much creativity involved as well as the opportunity to make a difference in life and some day be desired as a candidate with specialized knowledge in this changing and dynamic world. Never give up, listen to your heart, and be challenged to stay positive.
Charged me double, ended up taking what loans distributed then claim sent the loans back. Now must pay out of pocket AND then charged me the same price again and student loans for the double price of the semester. Financial aid is horrible and the student services is worse. Called to talk to them and they are rude, snotty and act like it was a horrible thing to answer the phone.
Do your jobs and do them right the first time rather than lying to people and then I would say Kaplan was great. As I have to say Kaplan was wonderful in my B.S. but now for a Master's degree it was horrible and has been horrible since day one!
Just terrible. Financial aid and advisers have no idea about their work. They do the mistake and admit it's their fault but still do nothing to help you fix the problem.
I feel that the instructors are working 2 more jobs and hove no time even to email me back rather than meet with me. I met many instructors that still working on their degrees and most likely were studying something completely different than what they teach.
Complete waste of time and money.