Kaplan University Reviews

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Kaplan University
303 Reviews
44%
Recommend This School
52%
Degree Improved Career
Degree Usefulness
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Financial Services
Alumni Employment
Avg. time to find work: Haven't graduated yet
% career related to degree: 67%
Average reviewer salary: $48,298

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Transfer fast
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Degree: Human Services, General
Graduation Year: 2015
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Financal Aid is horrible and advisor do not contact you. They are charging you for room and board and personal charges

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Disappointed
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Graduation Year: 2015
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I am in the middle of the online FNP program and am earning As. My problem is the lack of support by the administration if and when you have a complaint about anything. Quiet often when you complain, instead of being understanding and compassionate, they turn it against you and suggest that you may not be a 'good fit' for their program if you have so many concerns. Or when you repeatedly ask a teacher to clarify an assignment and they literally insult you by suggesting you haven't read the assignment. This program is far too expensive to be treated with such disrespect by the very same people you would expect to work alongside as nurses. They will often refer you back to policies and procedures, for example how to 'properly complain' than address the question or complaint. I only stuck with the program this long because I can only handle them in 10 week periods at a time. The only positive comment is that I like their discussion post system (better than Blackboard) and I have benefited from the texts that were recommended. Otherwise I don't foresee continuing because I don't think the content will prepare me enough for boards.

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The Worst Experience of My Life ... & Still Dea...
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Degree: Marketing, Other
Graduation Year: 0000
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I am going to admit this is rather lengthy, but I believe you should be privy of the things that have taken place thus far. I hope after reading this email and addressing my concerns, I can personally say student satisfaction is your goal. Let’s start from the beginning, all in which can be verified by notes within my file. In September of this year, I received an email from financial aid stating that I had missing documents that were necessary on receiving the proper aid for the August 2014 academic school year. I spoke to financial aid on several occasions regarding the documents needed and to verify they received them, due to the failed previous attempts. They finally received the needed documents. None of these conversations, revolved around my below instances and the matter at hand. On Oct 8th, 2014 I received a phone call from financial aid again. I emailed to inquire about what the voicemail was regarding since a reason was not provided. Oct 9th, I received a response from financial aid via email stating I had a balance of $568.00. To my knowledge, my financial aid was to cover all the expenses of my classes. I called immediately and spoke to Kerren Joseph. I was explained that the said balance was from the current term I was enrolled in, 8/27/14 - 11/4/14. It being the end of the 7th week, going into almost 80% of the term already being completed, I thought this news was pretty untimely. So, with that I found out that since I took an extra credit hour for one of my classes the same as I did for the term in June [which was covered in full], and after being repackaged, my funding no longer covered as much. At the time I enrolled in my classes for my August term, I did not receive my award letter nor did I know that it was repackaged. So based on the information I was told originally, the classes I chose, the same amount of credits I chose for the term in June, that were covered, to my knowledge were to be covered. So, for the August academic school year, they caught the mistake someone had made previously, and packaged me correctly. I strongly disagree with the fact that you let your students go beyond an almost 80% threshold of their classes and then you spring on them that they owe a balance. This type of information should be known upfront prior to a term because this results in possibly owing out of pocket (which some cannot afford) and balances accrue without the students’ knowledge because of lack of communication. There is a reason I have financial aid because I cannot afford to pay out of pocket, especially over $500.00. My conversation with Kerren did not expand on any other balances at this point. However, I was not notified of this change. Looking at my past aid to Kaplan and the difference between the newly updated packaged aid, one would think that I would receive a phone call letting me know, A. what had happened and B. that this would result in me owing out of pocket. When I first excitedly enrolled into Kaplan University back in January, I was told that the funding I received for the January academic school year is how I would be packaged for my time at Kaplan University, unless my parents’ income status had changed, etc. Actually, my parents make less money than when I first enrolled into Kaplan, so if anything my funding shouldn’t of had been decreased at all and making it even harder to afford to return back to school. The only solution out of the conversation with Kerren was that a manager would be contacting me to discuss what had happened with my account. However, on this same phone call Kerren spoke to a supervisor and advised me that, “due to my GPA, if I can pay a payment that will decrease the balance to under $500.00, then my November term classes will not be blocked.” I made a payment of $69.00, per her advice and to avoid any other issues with my education. As you could imagine, this excited first year student ready to embark on her journey, with not just any school, but Kaplan University – the excitement was no more. This same week an individual by the name of George contacted me, I assumed he is a part of management. He stated in his voicemail that he would be contacting me either 10/14 or 10/15. I never received anything. He gave me his direct line, so I made sure this was a priority to look out for 954-512-5245. November 11th was approaching, so on November 10th, I decided to log into the KU Portal and to my surprise I was blocked, AFTER I was told this would not happen if I made a payment. I called Kaplan again this same day. This time, I was told I had a balance of over three thousand dollars, $3455.00 to be exact! They were now showing charges of $2956.00 from January. How does my account go from owing $568.00 on Oct 9th, to $3455.00 in a little over a month? Considering this $2956.00 balance was from January, this should have showed from when I called back in October, regarding the $568.00 balance. Not to mention the fact that it’s been over a month and I yet had a supervisor contact me regarding these issues like I was told on multiple instances. This conversation resulted in being told that now an assistant director would be contacting me. November 14th, 2014 Sonja, the assistant director contacted me. To sum this conversation up in a nut shell, Sonja did take responsibility, but took very little. My balance at the time of this phone call had, to no surprise, gone up again to $3705.00. She explained to me that since financial aid had caught the mistake in packaging and now Kaplan had to revert to paying the balance back because of this error, they’re now coming after me for the money. Honestly, is that really fair? Sonja, “in good faith,” as she stated, agreed to pay 50% of JUST the January balance. Of course I was appreciative of this gesture, and was vocal regarding my appreciation but was equally vocal of my frustration. This still left my balance at almost two thousand dollars. According to Sonja, yes I had access to look at my award letter for the August term, this award letter wasn’t available until after I already chose my classes however. Also in my defense I was going off of what I was told back in January regarding my funding. Considering I was notified of the change on the 7th week of the term, [that I now owe out of pocket on] what options do I really have at that point being that far into the game? To double back to my comment above about why you allow students to participate in classes prior to receiving their aid, this is why problems happen. If I would have known that my package changed I would of enrolled into two 5 credit hour classes, not one 5 credit hour and one 6 credit hour. This is a huge difference in cost. To also notate, when I spoke to Kerren on Oct 9th, she told me that the $568 balance was for term 3, but then jumped to $749.00. Every time I speak to someone about my balances, they ALWAYS change.

5 Comments
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Jordan - about 1 month ago

It appears your review is based soley on your poor experience with finanical aid. How did Kaplan rank in other areas? I am looking into enrolling there now but I will not use financial aid.

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judith - about 1 month ago

I am in the same shoe as you are and because of that the three terms to complete my bachelor's degree cannot be completed despite all this was an error on their part but they fail to accept and be accountable. I maintain an above GPA the dean's and president's list status for my almost 4 years at Kaplan. I would not recommend anyone to this university.

I would have loved to continue my education because I had some excellent professors and follow-up for jobs namely Mr. Witt

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judith - about 1 month ago

With the exception of some of the very excellent professors at Kaplan I would not recommend this institution. It is a for profit and students concern are never important it's money money money. I have some of the same experiences as you do and thats why after 3.5 years at Kaplan I was not able to complete My BSc degree so disappointed after all the hard work and sleep less nights and completing school work from my hospital bed. Maintained an above average GPA and both Dean's and President's status.

Totally disappointed and disgraced. I felt like a total failure and let down to my family and friends who were with me all the way with their support

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Rachel Lofthouse - about 1 month ago

J.,

Sorry, very late response. I wasn't receiving any email notifications for peoples responses. So this may be too late in your instance.

My ranking in areas was above. Online classes and instructors were truly great. But, I think university accountability is important. I can't say I can ever TRUST Kaplan ever again. They made the mistake and chose to put all the financial burden onto my lap, which I am still struggling to pay for. They are holding my transcript hostage, so I can't even attend another university. Which is prolonging my graduation.

Would you like to go to a university who chooses to burden their students with such huge responsibilities, after striving at their university and maintaining an almost 4.0 GPA average? Being a darn good student, should pay off in some end. In my case, they simply didn't care how far their error would set me back. They just wanted my money.

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Judith McLeish - about 1 month ago

I empathize with everyone who had their transcript withheld due to financial constraints. This is what I mean when I say money money money. If I am not mistaken I read some information that Kaplan is being investigated in some states.

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Degree: Early Childhood Education and Teaching
Graduation Year: 2013
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Kaplan University is among the best. The experience while studying there is second to none. The facilitators are quite knowledgeable, experienced, understanding and knows how to help you maximize your potential. Kaplan University not only prepares you for a career, it prepares you for life.

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If my post stops even one person from the mista...
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Degree: Health and Wellness, General
Graduation Year: 2015
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I was informed with just three terms left that my financial aid will run out before I complete my degree and therefore my diploma will be held until I pay the amount of over six thousand dollars for the last terms. I am getting my degree because I have been working low paying jobs for so long that I wanted to move up in my career and now I am finding that this degree, when I finally get it since it will likely take my a year to pay off the balance and then receive it, is likely going to do nothing for me. The majority of "real" colleges will not except credits from Kaplan and therefore I am unable to use them to transfer to another school. Therefore, I am now stuck with over 50 thousand dollars of debt for a Bachelor's degree that should have only cost about 30 thousand. All of that for a degree that is ultimately meaningless.

3 Comments
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Shelby - about 1 month ago

What was your major?

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Allan V. - about 1 month ago

Why did your funding run out? Did you take the time to call the Fed Student Loan office and find out if that is true? I thought Fed Student loans covered up to 6 full years of undergraduate degree, so I would be curious about that, best of luck, I hope you get your degree! Kaplan is an accredited college, so other colleges should not refuse their credits, except for certain types of degrees, most of which require hands on labs, etc. such as nursing...

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Tracy - about 1 month ago

My major is Health Science. Federal Stafford Loans have a dollar limit not a limit in years. They tell you that it will be so much money per credit hour, which equals out to less than the dollar limit but then they charge a room and board fee, among other fees. Not sure how there is room and board for an online college? And yes Kaplan is accredited but I have also found that not all there classes are "approved." This means that certain courses I have taken are not approved by other colleges and many of the courses do not qualify when it comes to certifications. For example the dietitian program in fine print at the bottom it states that their program is not approved by the ACEND, therefore you can not become a registered dietitian through their program, so basically it is a waste of time and money. Now granted you should always read the fine print but I also feel that they are taking advantage of people. So in the end the degree I will have I can not transfer the majority of the credits and they are not approved for most certifications so it is basically a $60,000 piece of paper and reminder of wasted hard work.

Good but not great
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Degree: Communication, General
Graduation Year: 2017
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I really wanted to put out an accurate perspective on Kaplan as many people think Kaplan is a scam. It is true that the school has had legal difficulties in the past, and that can leave a bad taste in the mouth for some. Another poster mentioned that the classes are all the same, in the communications program this has been true thus far. I have taken 2 major classes and both have covered the exact same materials. The Intro course is rather boring as it focuses mainly on the workplace as opposed to real life skills. Kaplan students tend to be older so I it is a safe assumption that most know how to dress and act during an interview. My biggest pet peeve as far as coursework goes are the 2 English Composition core courses. Comp 1 uses the KU writing guide which covers things like how to structure a paragraph and APA, while does not cover things like grammar or punctuation. Comp 2 (I am taking now) links to podcasts and articles to the KU writing center and "Ted Talks" videos. I had hoped that these classes would focus more on the mechanics of writing as opposed to learning how to create an outline or draft. The Professors I have had have been fair (my GPA is 3.75) and have been very helpful when I had questions or concerns. I have not had too many problems with financial aid however I have heard from others who have attended Kent State and other B&M schools FA is always a nightmare. They tend to put off sending out stipends as long as they possibly can (at least in my case) and only sending a check as opposed to direct deposit is a bit "old school". The advisers are great and will help you if you can actually catch them. However I am not a fan of the policy that has recently gone into effect that a student must follow a specific sequence of their degree plan. I understand the reasoning behind this but I really would have preferred to finish the core requirements before getting too far into the program. Another "complaint" I have is that many students do not use Standard American English, and post dbs in "text talk". This can be extremely difficult to respond to. Lastly, the school is extremely expensive. I have read many reviews where folks got into the last few terms and were not able to finish due to maxing out student loans. This is very possible and a major concern for anyone who does not have a nest egg or family to fall back on for support. With the recent news of Pell grant funding being cut by 303 mil (about 1k per student per year if it stands) I did quite a bit of number crunching and realized that I will not be able to finish as I will have maxed out my loans by the last two terms and I do qualify for the max that the government offers. Because of this I have decided to leave Kaplan and pursue an online degree at a less expensive nonprofit school. Having said all that, I do believe that Kaplan is a good school that has a lot of potential. The Professors are in general great, the coursework can be a bit repetitive but most of us learn by repetition. The live lectures can be great or overwhelming depending on how busy you are in your own life. The students are just like people everywhere, some are awesome people and some suck. My advice would be to do your homework and research all of your options before committing to anything. Make sure to figure out the complete costs of your program including the $200 technology fee per term to ensure you will have enough money to complete whatever degree you are pursuing.

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A happy camper!
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Degree: Criminal Justice/Law Enforcement Administration
Graduation Year: 2013
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I started Kaplan in Feb 2012 and graduated in Oct 2013. I already had 2 Associate Degrees (CJ and HR Management) so I was able to do the Advanced Start BS program. Overall the Professors were outstanding. They were either PhD's or Masters level professionals working in the career field. A few of them were Judges, several were high ranking Police Officers in major cities and one was a Chief of Police in a major city. All of them were dedicated to giving not only course instruction but real world experience as well. They properly guided the discussions and were tough on the assignements and discusson boards. What I learned was "do what you are supposed to do" and you will do fine. Listen to what they tell you at the begining of the course which is "set aside a few hours a week to do your work". I would set aside 3 hours every Sunday for written papers and 1 hour 3 nights a week for the Db's. Plan your work, work your plan! When I didn't follow APA they dinged me for it, however they also provided suggestions and I asked for assistance with APA and they gave me a tutor, that was awesome, by the way! I did everything they asked so I wasn't shocked when I graduated with a 4.0 GPA and Summa Cum Laude. I put in the hours and effort and was rewarded. The only negative issue I had with the school is I had a AS in Criminal Justice, yet they insisted I take CJ 101. I had completed my 300 level courses, yet they made me take CJ 101. I agrued to no end, however I ended up having to take the course. I seen students in seminars that would do the minimum and constantly ask for extensions and I am confident the Professor gave them what they earned. The Professors consistantly reminded us that you get what you earn. I didn't have many dealings with FA. They did help me get my student loans for the final semester. I used my Air Force Tuition Assistance for most of my classes, however that ran out with 1 semester to go. Remember there are always two sides to every story and the truth is usually somewhere in the middle. Overall, I am happy with my experience with Kaplan.

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Mistake.
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Degree: Information Technology
Graduation Year: 2013
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if your 50 plus and been working in your field for a while, don't do it. It costs a bunch of money, sure you have your degree, but you also have a pile of debt. Probably one of the biggest mistakes I have ever made....

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I did not enroll in an online college
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Graduation Year: 2016
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I just started the CNT program at Kaplan and I have to say I am regretting it already. I started with 3 classes; Academic Strategies (which is complete BS), Introduction to Information Technology and Computer Hardware and Operating Systems. All 3 classes keep covering the same topics, and I mean we talk about the SAME things in each different class. Everything that is being covered in the Academic Strategies is material that we have to study in other classes later in the school year as well. It seems like they just came up with this class to fill in time and be able to charge students for nothing really. Then I enrolled to attend classes on campus, but in class we cover some material then they send us home with a ton of work to do from places such as testout and from pearson. Which bye the way, anyone can pay for and take on they're own for much less and without having to enroll in a school. In my opinion homework should be work assigned from our books not that online crap. Then they have the audacity to say they are providing a quality education. All they are doing is charging (way overcharging) people to use web sites that are available to anyone and having the students teach themselves. I am going to stay just to collect proof that this school is nothing more3 than a scam then public civil lawsuit it is.

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I'm liking it.
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Degree: Legal Studies, General
Graduation Year: 2016
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I do not know what's wrong with you guys. I transferred in as a junior after dropping out of a traditional college 5 years earlier. I have one more year left. Everything is fantastic. I personally like my professors. All of them are attorneys and 2 of my professors in particular are very strict. Or the course in particular was meant to be strict. Even during midterm week, there was no seminar but I had to do 2 discussion boards. One of my favorite professors always ask tough thought-provoking questions on discussion board. We also have healthy debate. I'm a bit afraid to take him again. hahah. I have not had the same professors so far. (Not that it won't happen at all.) You can also pick and choose your professors by registering for your own courses if you don't want the same one. I started out as a cash-based student as I was getting my former student loan out of default. My financial aid started from August but was retroactive for the previous term to cover May~June as well, so I was able to get my money back as well as a financial aid stipend promptly. 2 months after I started, a senior developer guy from Silicon Valley introduced me to the tech field and said that I would be very successful as a software developer. I tried it out and even joined a boot camp to get started as soon as possible. I was wavering on whether to continue with my degree in this field. Really It's now or never. So I stuck with it. And instead of changing my major (I do like law,) I decided to implement in my current field, thus developing legal related case management and office software. I may even decide to go onto law school so that I may work as an Intellectual property, Trademark, Patent, Technology lawyer. :) Everything has worked out for me. Even though I don't need a BA to work in the tech field, it is very useful if I want to work abroad anywhere. One of the requirements of most countries immigration system is that you need to have a BA/BS. This is just red tape to prevent 'everybody' from easy access of leaving their countries.

2 Comments
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jud - about 1 month ago

You might have misunderstood some of these postings. Some of the professors are excellent, empathetic understanding and patient, however, a School Is Made Up Of Students Teachers Administrators Counsellors And A Body Of Other members. Kaplan behaves as if they can do without the students once they receive the financial gains. Before you become a student the phone calls and the sweet talk never cease to be displayed once you are in their trap you have lost a battle.

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Rose - about 1 month ago

Ah I see, Well sorry for my misunderstanding everyone.

I didn't mean something was 'wrong with the students,' I meant that 'I don't understand what's happening in their experiences.'

But Kaplan has lots of different workers. Some are polite and some aren't. If they have attitude, provide one back. If they are being polite, don't be rude.

Those are the rules of common courtesy. Your experience will be a whole lot better, and I don't mean just with this school but with life in general.

Be nice to your cell phone bill company, bank tellers, waiters. It will make their day and yours. They deal with hundreds of customers or students per day. Some will go well and some won't but you can certainly contribute to their changing their mood for the better so they they can go beyond and get your problem solved.

I imagine they are 'sweet talking' you/us(?) in the beginning because they don't have any context of the student, and probably you aren't 'catching attitude' when you are first enrolling right?

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