Kaplan University Reviews

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Kaplan University
291 Reviews
44%
Recommend This School
52%
Degree Improved Career
Degree Usefulness
Instruction Quality
Financial Services
Alumni Employment
Avg. time to find work: Haven't graduated yet
% career related to degree: 66%
Average reviewer salary: $47,692

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Student Reviews

Biggest Mistake Ever!
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Degree: Fire Science/Fire-fighting
Graduation Year: 2014
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To start your academic counselors will change often. They will not inform you of the change. The new advisor I got assigned never bothered to reach out to me. I had to reach out to him. When I did, it took three weeks for a response. The financial aid department will change their stories every time you chat or call them. You will never get a straight answer and will be lucky if you get your refunds by the next term! The instructors are there for a paycheck, nothing more. It shows in their comments, or lack there of. Seminars hardly ever work due to tech issues on Kaplan's end. This school has been the biggest mistake ever! Please look into your program at another school. This one will not get you where you want to be!

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worthless course
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Degree: Human Services, General
Graduation Year: 2005
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The Life Care Planning program was misrepresented, cost over $3000 and any sections were out of date. It may be a viable degree in some states but is completely not usable in Oregon. there are a few LCP who were unwilling to share information or allow me to do an internship. At the promotion I was assured there is an abundance of employment opportunities across the country, the jobs seem to be in Florida, and that it was a certification program. It is not, one receives a certificate and then for a hefty amount must join the association and take the exam for certification. I have worked as an Occupational Therapist for 0ver 35 years and found the material to be nurse driven, biomedical and not biopsychosocial, I found the sections on chronic pain management particularly out of date, this has been my area of expertise, and when I pointed this out received a scathing rebuttal.

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Dropped as a student while on leave
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Degree: Medical Office Assistant/Specialist
Graduation Year: 2015
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Beyond my problems with Kaplan University they are also lying to the BBB and I have proof! Below is my initial claim to the BBB: Kaplan did not notify me of externship requirements, put me on a forced leave and then miscategorized my leave paperwork and dropped me as a student. In July of 2014 I started my last term at Kaplan. While enrolling for this term, about 2 weeks prior to the start, I was told that I could not simply "enroll" for an externship. I was informed that I needed to register for an externship separately from other classes and 90 days prior to the start of the term. I never once received and email, a phone call, or a message on my student account. I contacted my externship representative and was told that 3 years ago when I initially registered with Kaplan that I was told I would need to register for my externship separately during my 3rd to last term. Not a word about it ever again. I submitted my registration immediately, however a term is only 10 weeks, I was informed of the registration 12 weeks before the start of the next term. This was less than 90 days so I was told that I would not only have to forgo the externship during my last term but on top of that I would have to take a clinical leave of absence because it was not a full 90 days. The VA pays for my school and I get a sustenance while in school, in order to have $ to live and support my children I asked to be approved to take extra classes. I was told that Kaplan does not allow students to take classes that are outside of their degree plan, even if they are further education in the same field. So now on a forced leave of absence and unable to take additional classes I was literally just sitting around waiting for my externship to start. I have completed my health certificate, submitted immunization records, gotten CPR certified, and completed my background check, all as I am suppose to for my externship. My final paperwork for externship registration is due on 10/22/2014, on 10/09/2014 I received an email stating that I had been dropped as a student. I called immediately and was told that my leave of absence, the one I never wanted to take, was denied. The received my paperwork, everything was correct and it was on time, but THEY miscategorized it. I did absolutely nothing wrong and was being told I have to completely re-enroll in school and then complete my externship. The person I spoke to told me that he would submit an appeal for me. He did, it was denied for an "unknown reason". when I called back on 10/10 I was told that those people had left for the day and that I would be called "tomorrow". 10/11, no call. 10/12 was a Sunday. 10/13 I called again and after being on hold for a very long time opted to leave a message for call back. no one ever called. 10/14 I called again and received the same woman who I spoke with on 10/10, she says that she never said I would be contacted "tomorrow" (she did) and that she has no explanation as to why no one has called me back. I spoke with a manager, who again admitted that I did everything correctly when submitting for a leave of absence, said that she can re-appeal to another manager in an attempt to fix what they have done, however she "guaranteed" that it would be denied. So now, if the appeal is denied I will have to re-enroll and start the 90 day externship registration period over again, or it will be approved and all this stress and hours upon hours on the phone was all for nothing. So the appeal was indeed denied and now they are telling me that I cant even get back in school until February of 2015. Kaplan responded by saying that it was my responsibility to register for the externship. They didn't even mention the LOA that they miscategorized.... the entire reason for my complaint. Of course I was dissatisfied with this answer and did not "accept" it with the BBB. My rebuttal consisted of me pointing out that they did not even address the issue. The responded by calling me a liar and saying that the only LOA for I ever submitted was in 2012... except I have screen shots and copies of the LOA I submitted. the screen shots show that it was submitted in 9/14 and that it is listed as "unfulfilled". I just emailed the "documentation" they asked for and am now waiting on a response. I have little to no hope that even with proof in their faces they will do anything what so ever to fix their mistake.

2 Comments
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jamiese manning - 2 months ago

I too was a student at Kaplan and totally agree with your frustration. I was a Graduate student in Psychology took a LOA for medical reasons and was dropped from my next term in May 2014. I also went through the re-admission office and appeal the decision to drop me. I submitted documentation to support my medical condition and my appeal was denied as well. We as previous student should start reaching out to other students that experience unfair tactics by Kaplan and report it to the BBB as a group.

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Judith McLeish - 1 day ago

I feel your pain I am out over 60000$ in debt from Kaplan and no BSc degree and cannot attend another university because of kaplan's negligence and failure of accountability. I lie in my bed everyday and cry. Students are being trapped with enticing words to get them in the door then once it's too late to step outside that's when you Realized You Have Being douped

Kaplan University is Awesome
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Degree: Business, Management, Marketing, and Related Support Services, Other
Graduation Year: 2016
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I really enjoyed Kaplan University. I really do not know why so many are negative? People do try and get over, they must ask themselves, how did they come into Kaplan University, was it with prior credits? Are you just going because someone is making you? You must have the right mindset to enter and if you already been to college prior you have to consider the cost because financial aid only give you so much for a Bachelors. However, I would advise financial aid office to let those students know ahead of time that they may have to come out of pocket. Some do not know their rights and need to be informed prior before starting because they may not have enough funding via financial aid, loans, or cash. When informed these students can consider other schools that is probably cheaper to finish their degree. My first degree was at Kaplan in Legal Studies and now I am in my Masters program of Business Management at Kaplan University. I have no complaints whatsoever. I only had a couple of teachers that was kind of special but thank goodness I am smart enough to read my own syllabus and get the work done. Every school have those. I wish Kaplan had a Doctorate program in Business Management so I do not have to look for another school. I am familiar with their way of doing things and I really enjoyed my journey. When I was at the end of my Legal Studies program, I was ready to go to another class until they said that I was in my last class. I really did not want it to end and this is why I went for my Masters at the same place. Kaplan University was good for me and I had awesome teachers with the exception of two. I would do it again. Thanks Kaplan for being good to me, I do appreciate you! I would actually love to work for Kaplan University in admissions because I would interview the student thoroughly and mention areas that I think they may have problems with so they can think properly before entering in. You must be dedicated and organized. Most of the teachers understand students have other obligations and will give you time to finish your work, but if you let them know ahead of time that you are having trouble you must let them know, do not wait until the last minute. The student must consider those obligations before signing onto Kaplan.

4 Comments
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Brittany - about 1 month ago

I am looking into going into business management at Kaplan, and of you don't mind me asking, how much was the tuition? I'm pretty nervous just graduated high school not too long ago.

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Hannah - about 1 month ago

I am actually trying to find an online school that offers a BA in legal studies. I am struggling with my time commitment for completing my AA in American Sign Language to become an interpreter, but I would like to have a BA in a legal aspect to hopefully interpret in that setting.

Would you be able to help explain to me their program for me?

If you don't mind me asking.. How much did the BA cost for you and how long did it take you to complete it?

Here's my email if you prefer to be in contact with me that way. Thank you so much for your post Sheila!

hannahlarsen2@gmail.com

-Hannah

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Joanna Mele - about 1 month ago

I love Kaplan. The professors are awesome and I have learned a lot already. The work is hard and you have to be dedicated but the feedback you receive is very thorough. I recommend this school.

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Sheila - about 1 month ago

All interest parties, please research and talk to an advisor. They can help you to know the fees. It is also listed on Kaplan University website. I had to pay 1200 out of pocket in my last course of my bachelors, but they will allow you to pay monthly on that. However, the financial department can avoid a lot of discord if they would have calculate that into my stipend and would have been focus more on the future goals so I would not had to. My advice to financial aid is if you know that a student is consistent going to class and the amount of money financial aid will give, learn to put it away for us so that we do not have to come out of our pocket. It is inconvenient to many. I am thankful, that I had it.

I have received my Bachelors in Legal Studies and it was very interesting and rewarding. It was worth my dedication. I am now in my Masters program in Business Management with one year to go. The classes have been fulfilling and I will know how to apply it once I finish. I wish they have a doctorate program because I would most definitely attend. Overall, Kaplan is a great school. The teachers are down to earth and will stay on you to get your work in. It is a really good school for those that are working a full-time job and have family. Its all about how bad you want it.

My personal motivation is "I be crazy if I go to school for two years and have to pay money back that I do not have a degree in." LOL... Some motivation is family, some are the first out of all their family members to graduate from college, and some are doing it for self gratification. Whatever your motivations are, you must stay focus. Never start something like this and quick. If you have to take a break, do it, but start right back for the next class. Your future depends on you and no one else. Make sure you do it for you!

Overall, Kaplan is a great school just a little more knowledge on financial aid part but that is it. All schools have issues and it all depends on what you are willing to deal with. Shoot, I wish we were all perfect then there would not be any problems. LOL Good Luck! I hope this helps you because Kaplan gave me a future. I can now go down many roads if I choose to. It opened up my thoughts, broaden my horizons, and gave me confidence. Just saying!

Remember that everything you do it is all in your attitude. If you have a negative attitude, negative things will bound to happen. If you have a positive attitude, you will look at things from a positive disposition. Again, Good Luck! Before Kaplan, I could not write like this, now look at me. LOL...I must say, I love Kaplan University, this school was the best thing that ever happen to me. Once again, Good Luck on your future. Have a positive attitude and you will find the right school for you! Okay, I am done! LOL

Kaplan University
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Degree: Criminal Justice/Law Enforcement Administration
Graduation Year: 2016
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Calling them is very difficult sometimes but you have to remain calm because everytime you call nobody never answers or they direct you to someone else. Overall Kaplan University online is designed to meet your needs.

2 Comments
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Mark Robinson - 3 months ago

One problem with Kaplan Exams/Tests is that some of the test questions contain typographical errors. I had a class in Law Office Management with just such a question. It was marked wrong by the professor. The question is ambiguous and contains an incorrect punctuation mark. This means you can interpret the meaning of the question 2 different ways. I called Kaplan about this, and they AGREED WITH ME! They e-mailed the professor, just as I did about this. He would not change my grade!!!! AND before you say it is small potatoes...well, I have had these issues before with their exams.

In fact in another Kaplan class, another Kaplan professor ALSO noticed typos in the questions. Still another Kaplan professor quibbled with the wording of one of their test questions, and even apologized about it, even though he does not provide the questions. Kaplan needs to get on this issue!

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Sheila Gillespie - 3 months ago

I am a on-line student getting my Masters in Business Management Specialize in Organizational Leadership. I have nothing but good things to say about Kaplan University. I also received my Bachelors in Legal Studies here. The teachers was awesome and knew their stuff. I only had two teachers that I kind of worried about. Monotone was one teachers issue; it is irritating and that teacher should show some form of excitement whenever they are teaching. The other teacher only taught his experience instead of the curriculum, other than that, the rest of the Professor was awesome. I believe you have those teachers in all colleges and I am glad that when one is presented to me, I am smart enough to follow the syllabus on my own. I wish they had a Doctorate program in Business Management so I do not have to go anywhere else. I really enjoyed my journey with Kaplan University. If it had not been for them, I would never received my degree. I know that I cannot do the brick and mortar thingy because those teachers really do bore me. Sitting down in a classroom for four hours is a no, no for me. Yes, to Kaplan University, they change my life.

I believe every school has it faults but Kaplan University will try their hardest to make it right for the students. Thanks Kaplan for being available to help me. I never had a problem with you guys. If for some reason I have a problem with my on-line portal, you guys are always available to help. Thanks Again. I would do it again.

Sure wish you guys can re-think your Doctorate program in Management before I graduate with my Masters. I love you!

Vista Ca Campus a nightmare!
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Degree: Medical Insurance Specialist/Medical Biller
Graduation Year: 2013
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I would advise everyone thinking of going to this school to think about it real good. First of all the school is so cheesy that by the end of every module it's only a potluck when the time can used for more training. They don't train you for the job and is a complete waste of time. They don't certify you through the state but just graduate receiving a certificate of completion, NOT certified. So for those thinking of taking anything in the medical field you might want to really think of going somewhere you can actually take your NCLEX. Even the Medical Billing and Coding program doesn't certify you. You have to take extra time to study and try to take it online and by then it's costing you more money. The AAPC has additional training just to certify you which means by then your paying more and completely frustrated. So 10 thousand dollars later and no job yet, I am completely adamant that this school severely raped me financially and emotionally..Now I'm stuck paying back and finally did my homework, finally found a credible school with less money and certifiable at the end of the course. I wish I had did my homework but the Kaplan recruiter really suckered me into signing up for this bogus school. Not only that, the students who went there, most of them were so much about drama and gossip that I felt that I was in high school all over again. My advise pick a more reputable school, save your money and do your research! I wouldn't go back even if they offered free refresher courses, which brings me to their promise of some refresher courses that they said they offer but never heard from them ever again. Just hounding me about my Sallie Mae student loan. Save yourself the grief!

1 Comment
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Vanessa - 2 months ago

What credible school helped you with your course? Im in the same boat right now.

I was wrong
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Degree: Education, Other
Graduation Year: 2
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I started reading negative reviews about Kaplan and was beginning to think my time and money was being wasted. Then, I got a job interview and I was about to respond to questions based on what I learned at the school. The interviewer also asked me about the program and what I learned from it. Seems he was impressed and I ened up getting the job the paid almost twice my current salary. Kaplan's MBA program is the real deal...it's tough sometimes though!

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I don't recommend Kaplan University
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Degree: Science, Technology and Society
Graduation Year: 2013
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I took 2 concurrent online classes at Kaplan; first class the instructor introduced herself by her firstname and encouraged us to call her by her name (She's a PhD). During the next few scheduled classes students were prefixing her name with "Professor"; I was still going by her introduction and addressing her as her first name. I realized then that she began ignoring me in class. Second class, there were two of us with the same name (it's not a terribly common name). The instructor forewarned that for every input she would put a tick mark next to our name showing class participation. At the end of the class I asked the instructor how she would differentiate between myself and the other "M" person (I had participated heavily and wanted to ensure I was getting credit and not the other "M" person). She responded "Oh, I didn't realize there were two "M"'s in the course. At that point I knew that she would accidentally give my participation credit to the other person. Luckily Kaplan has a 6-week trail period in which you can back out without any payment due. I definitely backed out - why pay for classes when being mistreated, or receiving substandard quality of tracking participation.

3 Comments
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Kelly - 3 months ago

First of all, in seminar, it has your first and last name, not just first. You can't mix up your credit with someone else's. It doesn't work that way.

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Chantelle - 3 months ago

You didn't say one thing about how they taught! Who cares about if they got your name right! How did they teach the course!

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Jessica - 3 months ago

Right off the bat, you're stuck on all the wrong issues. I'm in a masters degree program...needless to say I completed a bachelors...at a highly selective school, won't say which one...and quite frankly, almost all my PhD professors wanted to be called by their first name. Some of them have attended major conferences and done intense research and writing in their fields! That's what's fun about teaching college and not high school...college professors have the luxury of being more laid back. Sounds like you got stuck on all t he wrong concerns and didn't pay any attention to the education you received.

More like a community
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Degree: Psychology, General
Graduation Year: 2016
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I tried a couple online schools before enrolling at Kaplan University. This university was the most informative, hands on, and compassionate compared to the other institutions that I had inquired. I really like the structure of the classes. The helpfullness and knowledge from Kaplan's professors. The staff and students at Kaplan come together like a community. Attending this university gives me the confidence I need to believe that I will succeed. I LOVE THIS SCHOOL!!!!!!

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Financial aid is TERRIBLE.
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Degree: Business Administration and Management, General
Graduation Year: 2016
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Every term, when the financial aid gets posted. The school makes sure they get their money THE EXACT DAY the financial aid is suppose to go out, but as students, we have to wait "7-14 days" to get out disbursement. I am fed up with it. If the school takes their money, I would hope to receive mine, but no. It is always a waiting game. It is terrible if you are using the funds from school, for school. I would not recommend this college to anyone. The degree will be nice, but the waiting is just a game. I spoke with a financial aid advisor, and got the same responce. 7-14 days. I am tired of it.

3 Comments
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Carla Jones - 3 months ago

I am with you. It takes too long to receive our stipend check. In the beginning, they would credit the money to your account from financial aid and then they would cut your check the same day (at least that's what happened when I first started). Now they say they have up to 14 days to get your refund out to you. It really does suck. They make sure they get their money, if they don't they will block you from your classes. They need to continue like they start out.

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Amelia Savoy - 3 months ago

Your comment has nothing to do with the school's academic skills, instruction. Was attending worth you time and energy? Do they have a good program? Do you believe that you will be able to find job placement once you've completed the program? I understand that you want your financial aide. But I have done financial aid for foster care students for over 8yrs and the school is not holding your money, they receive theirs but usually student funds come later. The school is not trying to mistreat you and I'm sure that the school used to front students the money until someone messed it up for everyone else. Stop blaming the school for things that they have no control over. Ijs.

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Jessica - 3 months ago

Uh...this is standard policy for ALL SCHOOLS. That's just how it works. It's frustrating. Believe me, I've had my frustrations with it, but it's the same thing at my campus-based school. I attend a regular campus-based school and it takes me up to three weeks into the semester to see a return on my financial aid...and I even have direct deposit! I called and complained and was told that's the amount of time it takes ALL SCHOOLS to go through and make sure the funds have been disbursed correctly. Once they have made sure there were no errors, or that all errors have been corrected, they can start disbursing cash to individuals.

I've heard nightmare stories from friends of mine attending well-reputed campus based colleges that their college didn't get their tuition back to them for almost three months because there was a delay in paperwork processing.

The way I see it is, I'd rather make sure my tuition is paid first and foremost. If that tuition doesn't hit the school right on time, my tuition is not paid for and they can kick me out for the semester. Priorities, my dear. Priorities.

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