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Kaplan University Reviews

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3.5 out of 5
294 Reviews
Kaplan University
3.5 out of 5
294 Reviews
56%
Recommend This School
61%
Degree Improved Career
5 stars
(77)
4 stars
(119)
3 stars
(22)
2 stars
(37)
1 star
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Student & Graduate Reviews (294)

2 out of 5
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Degree: Medical Billing & Coding
Graduation Year: 2016

This school is actually not that bad, in the sense that the work is easy. The problems I had were that my "academic advisers" were very rude and harassing toward me. First they sent me papers that I needed to fill out and fax in, and one that needed mailed. I sent her an email telling her I was going to send the fax within a few minutes. She replied I am waiting here. I said ok I sent them, did you get them? She said yes, all set. So a week later I get another email from a different adviser asking for these same papers. So I emailed the previous one saying that I already sent them. She then says that she has no idea where they went, and pretty much made it sound like I never sent them. So I wasted about $6 sending them the first time, and they wanted me to waste another $6. If you're like me, and are going to college because you need a better job that can pay more, and are always broke even at full time. Then this $12, or even just the $6 is your lunch money all week. I was pretty mad and told them I was not wasting more money to send them. First they said to just go to my doctor and as to use their fax machine so I can send it free. What doctor actually does that? I told them how our hospitals are professional and do not allow this kind of thing. Then they said I can scan them in and email them over. I let them know that I do not own a scanner but I will go to my moms to use theirs as soon as I can. I live in town, and work third shift. When I get off, I go straight to sleep. When I wake up, its dinner time. After dinner, it is too late to drive 30 minutes to get to my moms, especially because they're in bed. Even if I didn't have to borrow her scanner, I do not visit her unless I am off of work, so I can go there instead of sleeping. I decided it was less of a hassle to just wait till I had a day off. This is every wednesday and thursday. They waited about three days, and started messaging me to send them in again. Even though I already said that I would send them in as soon as I can get to the scanner. I finally go over to my moms and send in the papers, and three days later she messages me back saying that I sent one paper twice, and she still needs one page. Irritated I say ok I will go back to their house when I can to get that sent. She waited about two days and starts asking to send them again. I realize that they need them, but I already told them my situation and that I needed time to get there, then they don't give me any time to do it. So the next Wednesday I go to my moms and log into the email to check what paper I needed. They're all in the attachments. One was sent twice, but they were all there. I messaged her and told her that I wasted gas money going all the way there because she didn't even look at the email properly. She didn't even apologize, just said I still need your paper that was supposed to be mailed in, and ignored me. The paper that was supposed to be mailed cost me $13 to send in because I had to buy the envelopes, and stamps. Well now they're telling me that I probably sent it in wrong, because they never got it. They then started repeating to me in every email that I was supposed to send it certified mail with a proof of delivery slip to make sure. Now the problem with these instructions, is that she was acting like "duhh you knew this" but in fact they gave zero instructions with these pages except what comes on the page. The page itself has no instructions on sending it in except the address. Yet every email she just keeps repeating it as if I should have known, and when I try to point out that she never told me those instructions she just keeps telling me "well its not mandatory, just recommended" but then turns around and says that's how I needed to send it. They just aren't consistent with their instructions, if they even give any. So then I have to wait till payday to send in this paper, because I live paycheck to paycheck and I tell them this so they will know I am waiting to send it. They proceed to message me everyday about how I need to send this paper in. Yes they are supposed to be helpful, but if I already told you I am sending it on ________ day then why are you pestering me every single day like I am stupid and just forgot? Hopefully if you go to this school you get better advisers than me. My next issue I have is that some of the teachers are not consistent in their grading. My first class was easy, I finished with an A, and the teacher was super helpful and nice. My second class was a little bit harder, just because it had an E book which I am horrible at learning with. Knowing I am bad with E books, I went to the online book store to order a printed copy with my leftover money from loans and financial aid. I always did this at ivytech, so it just made sense to do that. Especially if it could make my learning easier. I go to the book store and type in all the information, and it says my book is an E book and printed ones are not available. I contacted the site asking about it, and they told me to talk to my teacher. I message my teacher, who already knew I struggled with the ebook, and she said she would look into it. She then says I will have to order one online, but to talk to my adviser first to see what we can do. I contact the advisers to ask why I cannot get a book using my financial aid(i knew I had $536 left on it) and she says they don't offer the book. Then she says I will have to order it on amazon paying out of my own pocket. I cannot touch this $536 left over from loans and aid. So what is the point of the extra money? Probably to put me in as much debt as possible. After all my one year program was going to cost more than my two year program at ivytech, but whatever. I gave up and just used the online book because I could not afford to pay. I finished the class with a B+. Still good, but to be honest I googled most of the answers because that's how much I struggle with e books. The next two classes I have, I assume are going to be the same difficulty as these first two. Just because its the same classes at level 2 with different teachers. The first is exactly what I expect, and the second seemed that way as well. The problem with the second class is that the teacher had weird rules, and expects you to just know them. In previous classes, the first post on discussion was to answer all the teachers questions, and cover the material asked. We were also supposed to have a reference, but every time I try to list things in APA format it is wrong. No matter who teaches me, or what site guides me step by step, I just cannot find all the information needed for APA and lose points on it. So I just skipped the references, and got full credit. Now this new teacher, his rules said answer all questions, make references to our unit material, and reply to two student. I read every post he wrote on each different spot to make sure he didn't have new rules toward the discussions. It all seemed exactly like the other classes, so I answered exactly like I would them. I made a thorough initial post that answered all the questions(which was the only grading criteria i found for initial posts), then make at least two responses to classmates that advance the discussion. I didn't catch the part where we had to advance the discussion, so after I got an F on this assignment and read over the Letter grade rubric, and it clearly was stating that all points in F range got deducted for lack of good responses to classmates. I thought this is what my points got deducted from. So I messaged the teacher to ask about it and he says its because I did not add a reference to my initial post, and that its an automatic zero. Then he says to go look at the unit discussion board announcement to see. I go and look all over, in every announcement, in the unit to do list, in the actual discussion page, even in the shared documents. I found NO WHERE that it said you HAVE to have a reference or you get a zero. In fact I found the discussion scoring guide in the documents, and it by itself does not have the same scoring that he posted to my grade. He did use this score sheet because it was on my grade, but he typed in extra sentences stating that a zero would be given if you did not have that reference. It is not on this page itself at all. I also have a problem with this same teacher knocking points off of my seminar grade because I didn't talk much. My other teachers said all you had to do was say yes, no, ok, i understand kind of responses every now and then so she can be sure you're still at your pc listening. This guy wants us to post in depth comments and discuss with other students what hes saying. The problem is that the whole class if full of a bunch of old women and they all just go on and on about their grand babies and their children. Even while the professor is talking these girls just blab away about random crap. There is no logical discussion in the comments, so how can I be expected to respond. Especially when I'm the youngest person in the class, and I am the only one with no children. I cannot relate to these off the wall topics. So I am pretty sure that this school is full of quack teachers that do not even follow their own rules. I would only recommend going here, if you think you can deal with this kind of stuff daily.

1 out of 5
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Degree: Criminal Justice
Graduation Year: 2006

Wow! Thought I was alone with the bad experience I had taking courses online with Kaplan. I enrolled at Kaplan University in 2004 and graduated in 2006. I thought I could really get somewhere with a Bachelor's Degree in Criminal Justice/Forensic Psychology. I was wrong. I studied very hard to get my degree. In the beginning, it was suggested that should do a internship before graduating. I contacted my Academic Adviser before graduation and she told me I didn't need to do a internship. It was already to late for me to do because I was graduating in a few months. What a crock of crap! She wouldn't help me at all. I felt so disappointed and found it was all a waste of my time, energy, and yes....money!!!! I can suggest for those who do online courses with a college, please make sure they are looking out for your best interests in achieving a better paying job, not to suck all the money out of you. For low income individuals, like myself, it has left me with a huge debt that I will probably have to pay back until I am buried in the grave. I was led to believe I could really get a great job and to this day, I haven't found it with my degree. Colleges, like Kaplan, may help you get a pay increase if your already actively working in your profession but that is it. I suppose it depends on what area you want to study, but the Criminal Justice program is one I wouldn't do at all if you want to chose a career. Technical Colleges are your best option, as their two year programs offer affordable tuition and on the job training where they will definitely, positively get you a job.

1 out of 5
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Degree: Healthcare
Graduation Year: 2016

I am in my last semester. I never been so stressed out over school before. All my loans and financial aid was max out and I found out after receiving a bill. The customer service is horrible and now I pay 100 percent out of pocket. I wanted to sit out for a semester and i was drop from the school and it was never fully explained to me. Every semester I beg for a payment arrangement. One of the leader refused to put me on a payment plan. Now, I am in my final semester and one of my transfer classes is missing from my degree plan. It was approved in 2012 and now I am waiting for them to put the class back on. Meanwhile I cannot schedule for my capstone class, because of their huge error and class start tomorrow...... I hate this school...I will seek my master degree elsewhere. beware

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1 out of 5
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Degree: Health Information/Medical Records Administration/Administrator
Graduation Year: 2016

I was a online graduate student and I am not recommended this school for anyone and I got discriminate by online professor and I complained about one particular instructor and they told me that that instructor is the best professor and even the academic dean told me that if she was my instructor she will grade me the same way instade of try to find what happens and instructor never answer my phone call and email and never exPlanin why I am getting this grade and I filled to applied my grade and no one contact me or try to helped me or try to helped me and the worst choice I made and if you are specially immigrant with different name this not the right school for you and go other place to be treated equally and get your education.

5 out of 5
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Degree: Business Administration
Graduation Year: 2016

Kaplan University Online is an outstanding online university. It made me very disciplined and allowed me to maintain balance between work life and school life. I am the first to admit that it was rigorous. Every class is demanding and therefore, one must be focused, organized and have a desire to excel. If just strolling along for "a handout" is your forte, then Kaplan is NOT for you. It is all about being top notched in every class. You are in charge of how your classes go: be focused and driven and your degree will be at your fingertips. I absolutely loved my experience and so does my grandchildren, who have been competing with me as an A student.

1 out of 5
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Degree: Information Technology
Graduation Year: 2016

TL:DR version: If you want a real education without getting jerked around then go elsewhere. However if you don't mind having your student loans maxed out for a mere 10 hours of instruction in each class, and don't mind classes that teach you nothing, then maybe Kaplan is for you. I was contacted by Kaplan in late September 2015 because I had indicated on some survey that I would like to continue my education. Instead of taking their time to get things right I was rushed through the admissions process in two days because they were eager to get me started in the next term. I was a little uncomfortable with this but went with it thinking I could trust them. Additionally according to my works HR page, Kaplan was offering a 10% discount for people at my employer. With those thoughts in mind I started in late September. My first indication that something was horribly wrong was the "admissions test" that I had to take. While I understood that Kaplan has somewhat lower standards than say, Harvard, I was still expecting a little more. I honestly can not fathom how someone with above a 6th grade education could possibly fail this exam. My first term was a complete waste of money. $3,133 of student loans for classes that I could have taught. In two of my classes I was placed with students who could barely complete a coherent sentence. When I mentioned this I was told, halfway through the term, that I could have taken ANOTHER class that would see what life experiences would give me credit. My first problem with this is that, in any other reputable college in the country, they do not require you to take an additional class to prove what you know. Instead they offer competency exams for a nominal fee and give you credit for the course. The second problem was, given how late in the term it was, I had no option of doing this for these classes. Now to their credit the teachers for that term were extremely knowledgeable and friendly. Unfortunately they had very little to teach that most of us didn't already know. My "Foundations in Information Technology" class only had seven people in it, all of whom already worked or had experience in the IT field. Due to the small class size it made it almost impossible to complete the required "discussion posts" that accounted for about 40% of your grade. Many of our classes literally consisted of the professor randomly reading stuff out of the book with him mumbling "you guys already know that..." I passed the first term with a perfect 4.0 thinking that things would get better. I was sadly mistaken. I still had not received any funding from my student loan and I was not receiving my discount. When I mentioned this I was told, via email of course, that my employer must be mistaken as that promotion had already ended. When I repeatedly pointed out that the website, which is registered to a domain belonging to Kaplan, still showed the offer with no mention of an expiry date they finally caved and said I would qualify. (BTW at the time of writing this it is over four months later and the site is STILL active.) My second term consisted of a communication class, networking concepts, and "programming fundamentals for beginners." This term was like the kiss of death to Kaplan for me. Our "programming" class consisted of learning how to program in a 3D environment called Alice. While the program was admittedly fun it provided no working knowledge of any software used in a real work environment. When my brother, who has a Masters in Comp Sci and a bachelors in IT, saw this his response was literally "WTF?" "You will never use this in the real world." To add insult to injury the instructor was unable to share his screen with us so most of the work was trial and error. My communications class was even worse. A big part of the course credit for the classes is taking a one hour seminar each week. If you are unable to attend the class then you are to write a one page paper to prove that you watched it. I had not missed any seminars to this point. After a couple of weeks into the term, however, I noticed that I was not receiving full credit for the seminars. When I questioned the instructor about this she blithely pointed out the syllabus stating that one had to make so many comments during the class in order to receive full credit. Every other professor would accomplish this by inserting random slides in the seminar that said something like "type in the number 83." This teacher didn't. My response to this was to tell her that I already had one class that ran long, thereby making me late for work every week, due to people treating the comments section like a chat room and that I thought it would be academically irresponsible for me to do the same. Her response was basically to tell me to pound sand, either type or don't get full credit. The sad thing about that is that I did not attend one of her seminars the rest of the semester and achieved more points than the weeks that I actually attended. My networking class was also a complete joke. Our instructor was very knowledgeable but would rarely share that knowledge. Our classes literally consisted of him copying the questions out of the syllabus and pasting them into a word document. That's it. When asked questions he would reply to "ask in the virtual office" which translated into "ask your other students because my hour is done." Additionally many of the labs that were supposed to teach the subject matter either didn't work or left the viewer more confused than when they started. My third term I was completely done with the bull. I had another class hosted by mister copy/paste as well as another networking class in which the labs didn't work. Our networking with TCP/IP class labs did not work about half of the time which required us to, again, figure it out on our own. Midway into week two I started filling out applications to more reputable schools. At this time I attempted to contact my "Academic Advisor" and what a nightmare that was. My first contact with the number they had listed directed my to the EAP line. My second call placed me with what was supposed to be the AA department. However when I gave them my name they could not find me in the system at all. After about an hour of them repeatedly asking me to just "look in the upper right hand corner of the page" and me repeating that their was nothing there they finally figured out that I had to call another campus to speak with my AA. I finally did reach him and he went on and on about how much it was going to cost me if I stopped now and to just stick it out. After I hung up the phone with him I did not attend one more class. I was completely disenfranchised with the whole place. During that time I had either my AA or another advisor attempting to contact me on an almost daily basis. This irritated me even more. I would pick up my phone and think "If they would have tried that hard to teach me, I'd still be there!" Needless to say I did not pass the third term but in the meantime I was accepted to a much more reputable school. Imagine my surprise when I start getting emails again talking about the upcoming term from Kaplan! I contacted the AA again before the end of the first week and told him that I was done. All he could point out, again, was how much money this would cost me. My response to that was to tell them to keep the 10% discount that I still HAD NOT SEEN along with my student loan disbursements that I... still had not seen in eight months of school, and leave me alone. I don't know about anyone else, but paying over five grand a term for less than thirty hours of instruction and nonfunctional labs is a waste of money. I now have almost ten grand in student loans and nothing to show for it. Oh well, I guess I could always sell my books to help a little. No, wait, I can't because I was charged full price for ebooks which takes even that option away.

5 out of 5
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Degree: Psychology
Graduation Year: 2014

This is a great school. You just have to be on top of your game academically. You have to keep up with your work and stay in contact with your professors if you are having difficulty meeting deadlines. I really think the ones who are giving it one star are in it to receive stipend checks. You need to be in it to learn not to receive a check. The check may come in well but do not go their to scam your way through. I have received a degree online from another school and they were pretty understanding. I went to this school for a little while but had to stop due to personal family reasons and working demands. I would personally recommend this school to anyone who is a great self starter!!

1 out of 5
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Degree: Healthcare
Graduation Year: 2016

I have had the worst 4 year experience in my life. Wasted more than $60,000 to get a degree and they don't as much as help you fill out a resume. God forbid guy were late on making a payment, they will hound you down like a dog. My "advisor" did nothing to help me and every time I works ask a financial aid question I would be transferred to 4 different people " explaining" to me why I was confused.

4 out of 5
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Degree: Healthcare
Graduation Year: 2016

As active duty military, I was able to complete an Associates of Science in Health Sciences degree in just 4 classes. Military tuition assistance covered 100% of the fees. Text books generally are available as ebooks or are shipped as paperbacks and included in the tuition cost. After completing an associates, I enrolled into the Bachelor of Science in Healthcare Administration advanced start option. 100% of fees were covered by either military tuition assistance or FAFSA. I always received Pell Grant disbursements in a timely manner and never had any negative interaction with financial aid, or really anyone at Kaplan. Professors could be hit or miss. I had several that were very harsh with grading, and had several that would basically give 100's for everything I submitted. Most seemed to be fair. The KuCampus site is very organized and simple to navigate. I recently applied to a graduate program at a public state university, and all of my credits transferred, and all required undergraduate prerequisites were accepted from Kaplan. Overall an excellent experience.

5 out of 5
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Degree: Nursing
Graduation Year: 2016

I'm currently in the nursing program at a Kaplan campus in Iowa. I was hesitant to enroll because of their overall reputation. I'm so happy i took a chance! I couldn't be more pleased with my instructors, my advisor, the financial aid dept, my clinic sites...it's all been a great experience! I would definitely recommend giving them a try. It seems like the student experience varies by the location, but I can speak for this one!

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