Kaplan University Reviews
Student & Graduate Reviews (276)
I found the enrollment process to be very confusing and minimal communication. It's like they expected you to know the process without instruction. My adviser was never available and if I emailed his response was always "I don't know." Most of the professors averaged about three days to return an email, there were a few good ones if you got lucky. Financial aid was always at least 45 min wait on the phone or live chat. I sent several emails with a promise of response in 1 business day, I still have never had a response. Course material was appropriate there were some classes with large work loads but it was manageable. They held all of my Stipend checks, I had to wait until the 30 days was up then call (sitting on hold for over an hour most times) to ask them to mail it. I would not recommend anyone to Kaplan. The course material was about the only thing good I have to say. I think I had three good professors, most have other jobs and are too busy to focus on teaching.
Overall experience was awesome. I spent 5.5 years with Kaplan Universities online program and completed a Master of Science in Criminal Justice. The quality and caliber of instructors was tremendous with Judges, District Attorneys, Chiefs of Police, Sheriffs, federal agents, Command staff and a host of former leaders in their respective fields. The curriculum was current and stayed on top of trends occurring in the field. I never had any issues with the finance department but it would seem that some regions were more prone to that based on reviews which may indicate isolated incidents vs. systemic problems.
I actually had to stop for a while due to finances because I pay out of pocket...but I will be re-enrolling to finish my degree with Kaplan. I've attended a different online school years ago but it wasn't as good as Kaplan. The instructors at Kaplan are awesome! I love the weekly class meetings where you review the chapters and can ask questions, it's as if you're not actually in a class except it's virtual. There's a lot of interaction with classmates. The instructors are actually in the field as your degree. I can't wait to get back in and finish.
I completed my BS at Kaplan due to their ABA emphasis option. I must admit, I was quite hesitant to attend as I read many horrible reviews; however, 3 of my co-workers graduated with their bachelor's or master's degrees saying it was a good college for busy professionals and moms --and Kaplan promised I could graduate in 10 months from transferring my AA and collection of classes. Is it Harvard? No! But it is regionally accredited. If you want to go to Harvard, go to Harvard! I was very skeptical when I started, and was prepared for the worst. My review is 5 stars because I was actually blown away by Kaplan's format and my ability to understand concepts that were previously overwhelming. I have learned more here than any college I have attended (ranging from community college, to University of Oregon, to a small handful of online colleges I was cash-paying for). They accepted my credits except one that did not apply to my degree and got me on the fast track for graduating way faster than any other college I had reviewed. The format is workable for busy moms. I have 4 kids and 3 with autism, and I work. My GPA before Kaplan was 3.5, and I maintained between a 3.8 and 4.0 while attending. While I had to be disciplined, I was able to complete the weekly assignments for 2 classes (which is considered full time here), in about 12-15 hours a week. There are many assignments, and on average you can expect a quiz per week (most you are able to use reading materials for), discussion boards, and a 3-10 page paper every 2 weeks. There are also weekly, live seminars you either attend, or can watch later and do an alternate assignment. There is a huge range of student backgrounds and capabilities, but somehow, Kaplan has managed to make it achievable for all to advance. I would recommend Kaplan to anyone, hands down. Excellent education, and excellent customer service. I was able to pass statistics with an A, and I can also apply what I learned to my job and daily life. I say this, as I have never understood statistics before this school and really thought I would fail here as well. It seemed like a miracle to me-- and it speaks to their teaching structures.
I was thrilled that as a single stay at home mother who was also an in home care nurse for my grandparents, would be able to jump into college and get a degree I could use! Very helpful at first... as first semester went on though the advisers were changed on me, stopped calling me, and when second semester started and I was ASSURED that I was registered for classes I couldn't log into them. I called my adviser and was told sorry, I am no longer yours.. Transferred over to new one. "Oh yes it says here that you were never registered. I will register you as a late start." Wonderful. day of starting couldn't log in. Called tech support... "Sorry but your log in has been suspended due to inactivity." What inactivity I tried to log in to my class to work! was told well your not registered any longer. AND my credits will not transfer to any creditable college.. just like another online "University" I tried years ago falsely stating they are acredited. WRONG... I have loans now for absolutely NOTHING.. DO NOT RECOMMEND THIS PLACE AT ALL.
This school is a ripoff. They are liars. They do not have proper accreditation. I lost a lot of money doing their nursing program. I did not understand how the accreditation worked. I'm fighting to get my money back after the school had to close down.
The financial aid department is such a mess. They block the funding from all sources to make sure the student has to retake the course. If a student goes to social media with an issue they will block them. The department of education is always to blame for there issues as well as the department of veterans affairs for their issues.
I really thought this was a good school until I found out how the financial aid department operates and hold on to your money. Kaplan University would be a good school if it would not be for the poor customer service in the financial aid department. Kaplan would have your disbursements but would hold it until he last minute to accrue interest on your money. There is always a different excuse each time you call concerning the reason that you have not received your stipend on time. Around October or November of 2015, Kaplan supposedly upgraded their financial aid department conveniently around the student's disbursements. The latest excuse is that their financial aid department is under maintenance. I never received my refunds on time and it is pitiful that this school does not offer direct deposit. My last term was December 22, 2015 and I still have not received my scholarship refund and it has been over a month. Their excuse is that they have to manually put it in and they see it scheduled out and that was over a week ago. I have put in two complaints against their financial aid department and have not seen any results yet. I do not want anyone else to have this bad experience so if you are considering this school, DON'T enroll!!
I am currently enrolled at Kaplan. I can understand both views first i would like to say that the academic advisors ate awesome and along with the instrustors they are very supportive. As far as the financial aid department. I had never had an issue until now. The problem for me is not just the delay it is the quality of service. I received an email in October about a new system they were implementing for the financial aid processing. At that point i knew my disbursement was due in November. Well in November all access to my account info was gone when i called i was told it was being delay due to a clitch with the new processing system but everything should be done by The end of December . However i have tried to reach someone by phone and email several times to no avail. I literally sat and listened to the phone rang for an hour . I did chat with someone but they all say its processing no date for resolution. I cant even get information about my account. I understand they must be busy however i feel that the service could be better as we are students. Not to mention they keep sending billing statements. Financial aid and school just isn't about receiving checks but i also shouldn't keep outting myself in debt by blindly continuing to take classes and in the end find out that it was not covered and i have to pay a huge sum. With all that said, The school academic department is caring and supportive,great service . The financial aid department has been a total let down in service quality.
My experience with Kaplan has been a good one. No financial aid problems or anything. I also had some great instructors. I completed my Associates in 2015 and will soon be finished my Bachelor's in June 2016. I recommend Kaplan to anyone who is looking for flexibility.