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Kaplan University Reviews

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Student & Graduate Reviews (302)

5 out of 5
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Graduation Year: 2011

Kaplan offered me an awesome opportunity to complete my college degree with a bachelor of science in information technology which has allowed my career in the technology field to blossom. I now make more money at my current job as a Technology Analyst.. The knowledge that I have gained at Kaplan University has truly given me the freedom to work where I want and the power to command an appropriate salary. Thank you Kaplan University School of Information Technology for changing my life.

5 out of 5
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Graduation Year: 2010

I had no issues with this school. The teachers were great for the most part. I think I had one i didnt care for. I see someone wrote that 35% graduate from this school. Thats probably their own fault for not studying. Test were open book which I think is ok. No one ever remembers everything, Its knowing where to get the info. I put alot of time into my classes and my grades showed it. I used my post 9/11 GI bill and never had any calls or emails saying I owed money. In fact the school let me start before my GI bill was submitted. I gave them basic info and they took care of the rest to activate the GI bill.

3 out of 5
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Graduation Year: 2011

Prior to writing my review I want to mention that I did graduate Summa Cum Laude from Kaplan with my Bachelor's Degree so I am not biased based on not being competent enough to attend college.

I will start with the positives about Kaplan: First, I did receive scholarships and grants which knocked down the high cost of Kaplan’s tuition. My sister-in-law also attends and she received the same thing. You just have to know where to look and what to ask. Do some research beforehand about what is available to you. By the time I graduated I spent at least as much as I would have at a traditional school, if not less.

Second, the classes and professors are wonderful. The professors are very understanding of situations that may arise for their students throughout the terms. As long as you keep in touch with them, attend class, and complete your assignments you should have no problem.

I am neutral about the online campus. There were a few technical issues throughout my two years attending Kaplan, but nothing that was not fixed within 24 hours. Also, Kaplan renovated their ecampus at the end of my time there so I cannot give an accurate review on their new campus. However, from what experience I do have with the new ecampus it seems a lot better than the older one.

Now for the negative aspects of Kaplan:

I had read reviews prior to enrolling about how nightmarish Kaplan’s Financial Aid department is. Let me tell you, they grossly understated their concerns. The Financial Aid department is horrible: they will require you to submit multiple copies of the same documents that you have sent previously. They will make many excuses why you have to do this. Secondly, they will mix up your documents with other students’ documents. I was reviewing my account documents one day and noticed a tuition voucher for another student (with my same name) in my file. This voucher not only showed me how much she was receiving in credits for her tuition but also gave me her phone number and address. I contacted Kaplan immediately via telephone and email to remove this document from my files and they told me it would be taken care of. After a month the document was still in my file so I decided to have my attorney draft a letter asking to remove it from my account (thinking that this might get their attention). This situation occurred in November, 2010 and her information is still in my account as of today, August 18, 2011.

Next, I want to warn you to keep records of anything you do with Kaplan. In March of this year I signed up to complete an internship that was required to obtain my degree. Kaplan’s requirements were that the internship be requested at least ten weeks prior to the student’s last term. My last term began on June 6 so I made sure that I applied for my internship well ahead of time. I did this over the phone. Two weeks prior to the time my internship was to begin I went to the ecampus to confirm one more time that my internship was lined up (I was excited about it) only to find out that there was no record of me signing up for the internship. I found this strange because in the time between my phone call up until this point it had shown me enrolled for the internship. I called and they said they had no record of me signing up and it was too late to enroll now. I was furious. I told them to listen to the phone calls between us and it would show that I had applied for the internship (at the beginning of every phone call they tell you the call is being monitored). They said they had no recordings of this incident. To make a long story short, after many, many, many phone calls, emails, and a very upset student I managed to get my internship lined back up so that I could graduate.

My next problem with Kaplan occurred two weeks prior to the graduation ceremony. As with the internship, I had signed up early to attend the graduation ceremony in Chicago. Two weeks prior to graduation I received an email stating that I did not have enough credits to graduate. I was in my final term, my internship, and had more than the required credits to graduate. I called an academic advisor who told me there was a mix up on my account in the registrar’s office (surprise, huh) and that they would put a rush on it to fix it. Fortunately, they fixed it in time for me to attend the ceremony, even though I never received my graduation packet in the mail and followed up with them every day to confirm that it would be waiting for me at graduation.

I have attended a few colleges and have never had as many problems with administration as I have had with Kaplan. I was relieved to finally graduate earlier this month so that I would not have to deal with them anymore. However, now I am receiving emails and phone calls informing me that I need to turn in my financial aid documents for the upcoming term or I will be blocked from signing up for classes. When I responded that there is no point in me turning in these documents since I just graduated they told me that if I do not turn in these documents that there will be a delay on me receiving my diploma.

How frustrating!

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5 out of 5
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Graduation Year: 2012

I began Kaplan University after attending TESST College of Technology to acquire Computer Knowledge that would further assist me in the Criminal Justice Field of Homeland Security and Emergency Management toward a Master's of Science Degree. I have had very educated Professors who have been helpful and knowledgable.

So far the Admission's Office and Tech Support Team have been very helpful. Only 2 persons out of 100 may have been unhelpful in the Finanacial Department but it was during a Computer Transition Process that is very time consuming and difficult with usually an unforeseen problem, that was eventually resolved. I have completed 25 credits so far and have ejoyed the progress of my pursuit. Kaplan is a great University, I have attended several well known colleges that I may have had a lesser experience.

5 out of 5
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Graduation Year: 2012

I'd like to start by saying I was most interested in Kaplan University because they were one of the very few that provided majors in education in the online format. So far my classes have been very relevent, and the professors have been some of the best I've ever had in my education experience.

I have personally never had a problem with the financial aid office. I found all of the advising staff and other personel to be very friendly, professional, and knowledgable. I am aware that this is a for profit school, but I also think that Kaplan returns the favor in terms of value. My federal loans are smaller at Kaplan than they were at a brick-and-mortar school, in addition, tuition includes books! That is one expense I am glad I do not even have to worry about with this school. Yes, some of these books are e-books, but they are all in PDF format and easy to save on your pc. Also, because Kaplan is owned by the Washington Post, most of the books are extremely useful to my major and tools that I am likely to use in my career. So although the school is for-profit, they compensate by providing high quality services.

Another redeeming quality of Kaplan is the format of the classes themselves. In my previous experience with online courses, there was a lot of reading and a discussion board. With Kaplan, there is an online learning enviornment, web resources, and a 1 hour lecture per week per course. I find these "seminars" have improved the online learning experience for me. The professors are great, and the power point lectures really help to set me in the right direction as far as that weeks assignments. I recieve very fast responses to questions outside of the "seminar" as well, the professors are all promoting my success. I would reccomend Kaplan to anyone.

4 out of 5
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I am one term away from completing my Associates Degree at Kaplan and am debating whether to stay or finish my Bachelors elsewhere. Hence my journey to this peer review website.

Honestly, I am shocked at the amount of negativity at Kaplan. From the start I have had an admissions adviser who still e-mails me and immediate contact from my academic advisers. For example, I e-mailed my registration suggestions for the next term today. I heard back from two different advisers already in the same day. I also have a financial aid adviser who always get back to me within a reasonable amount of time.

I entered college with the determination to do the best that I can. Kaplan is no different than any other University. It is up to each individual to make the most of their experience.

In addition, I have received some great recommendation letters from past professors in endorsement of scholarships. Contrary to what many may believe, going to an online school is not easier. It still requires dedication and perseverance, yet at the same time has the same travails such as financial worries and trouble with communication as the top-rate universities. Do not attend an online university if you are expecting an easier route.

4 out of 5
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I would not recommend anyone to Kaplan. I was dismissed at Kaplan because I was in my last class which entenship my job stated that I can do my entership and when it were time to do this some at my job sign papers that my name never on it.

Kaplan never spoken with me concerning this they ignore me and dismiss me and I only had 90 hours to do. NO ONE SHOULD BE TREATED LIKE THIS a good student made good grades this is my career now I am doing appea.

4 out of 5
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I switch to KAPLAN what a mistake even thought all my loans and grants covered my first year through another school according to Kaplan they were not they charge over ten grand for just 7 months of school and they claim even though I have proof I owe them money... They are money hungry and their is not one personal adviser you have a department full of I don't know let me find out people? I found out this school was on the worst list of school by students. Needless to say I drop and switch colleges. Be aware...

4 out of 5
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I am a current student at Kaplan, and I love it. I am shocked that so many people have negative things to say about the program. I have not had any issues with Kaplan. I have only had to call tech support one time (in my first term) and they helped me. I didn't have a long wait time at all.

Finincial Aid depatment has never left me on hold long. All of my e-mails have been answered with in 24-48 hours of me sending them. I have found that the class work is easy. I expected more a lot more work with this being college.

I spend about 4 hours a week (average week) per class. I have loved all of my professors. All of mine has taken the time to expain mine and classmates issues during the seminars. There have been a few times where that was all a professor done, and didn't get to the powerpoint they had prepared.

I love Kaplan and plan on returning for my bachelor's degree in health science when I complete my associates degree in medical assisting. I am sorry that many people have had bad things to say about Kaplan. I love Kaplan and reccommend it to anyone.

4 out of 5
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I was 3/4 through my Bachelors in Paralegal Studies at Kaplan and on the President's List. I had several medical issues that last year and figured out that I was not superwoman and should take a medical leave of absence. My Advisor approved it.

A month later Kaplan University dismissed me. I had straight A's and had failed a class due to the medical illness. I appealed the dismissal and just found out via email after I asked for an update that my dismissal had been upheld. They refuse to give me any names to contact. I would never recommend Kaplan. The communication is the worst and they DO NOT LOOK OUT FOR THE STUDENT.

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