Kaplan University Reviews
Student & Graduate Reviews (307)
I was reading the email that said you can withdraw by the 5th week and you would not owe anything. That is not true! The withdrawal time is two weeks after the start of the term. If you withdraw after that you will have to pay for the whole term be it one day after or one week after. I know because this happened to me.
The problem comes in where there is no communication between the academic advisors and financial aid department. The academic advisors will register you for as many classes as you like, but you have to talk to financial aid to see if you have the money. The financial aid department is not the nicest bunch of people and if you can find out information on your own without having to deal with them, you will be better off.
I had to withdraw because of financial aid and not one person bothered to help other than getting another loan after you have two people co-sign on a loan with two different banks and being denied. What the hell kind of mess is that?! I don't know any people who want to cosign on a loan, period.
If someone asked me if they should attend Kaplan University, I would have to say no. This is coming from someone who made the Dean's list or President's list, every term!
DO NOT ATTEND KAPLAN!!! Their financial aid office is horrible. No one knows what the heck is going on. Everytime you talk to someone in the financial aid department, you have to recite the same story, over and over.
There is no communication in that department what so ever!! If you have money coming back to you, they drag their feet but, if you owe them money, watch out! They will call at least three times a day, EVERYDAY, until they get their money. Dont even try to make arrangements to pay, they will still call you to harrass you because of the LACK OF COMMUNICATION. When you speak to an FA officer one day, the next day when they call you again, it is as if you never spoke to anyone at all. They will not have a record of it.
My academic advisor, was excellent. She calls every so often to check in and see how I am doing, no problems there.
The coursework isnt challenging. How much can you learn by sitting in a seminar, listening to the professor talk on and on while you do other things and not have to bother participating. Most tests and quizzes you have the opportunity to use your textbook. Again, are you really learning? isnt that considered cheating?
The colleges/universities that I am interested in attending here in Pa DO NOT consider Kaplan an accredited school, they are FOR PROFIT ONLY(Kaplan). None of my credits transfer, so I have to start my education all over again. I want to sue Kaplan for all the money they have taken from me. They should pay my future education since their degrees are worthless!! I will definately be writing to the Dept. of Education and the Federal Student Aid Information Center of Student Complaints. Kaplan should have already been put out of business.
Granted, the convience of on-line classes is great but, Kaplan is definately not worth the hassle!! Find another university for the sake of your sanity.
This is definitely a school you do not want to attend. When I first started attending this school, it took me three semesters to get my financial aid credited to my account. I could not withdraw or I would have been responsible for paying all the tuition myself for not being an active student. By the time the money was credited to my account, I was to far into my degree to withdraw. Every semester since there is always an issue with Financial Aid. No one is every available to speak to you about your account, advise you of your options, answer any questions, or my payment arrangements.
All this school cares about is your money. They will lock you out of your classes for non payment, even though you have tried numerous times to discuss your account and been unable to speak to anyone. This University does not care about its students!
I started out attending a traditional campus college. I did not want the convenience of an online school. I wanted instructors present and available if help was needed, labs and libraries. I did not sign up to be a username.
As soon as Kaplan started implementing a blended class schedule, which is 1/2 on-line and half on campus I decided I would be better off transfering.
I am very happy with my decision and on-line classes are offered if that is what I choose. I would not recomend this school to anyone. I still have friends attending who are very unsatisfiedbut were close to completing thier degree otherwise they too would have transfered.
Just completed the Med Billing Cert program with a tuition cost of $3,600. Called to request my certificate of completion and was told that it wouldn't be available until the total tuition cost was pd in full.
NOW.....I DID MY HOMEWORK PRIOR TO SIGNING WITH KAPLAN. I READ THE REVIEWS, SOME VERY BAD. I QUESTIONED MY ENROLLMENT ADVISOR, WALTER WINN, ABOUT THEM ALL. ONE WAS "WILL I RECEIVE MY CERTIFICATE ONCE CLASSES HAVE BEEN COMPLETED?" HIS ANSWER WAS YES.
Now Kaplan is saying I can receive a transcript showing classes were completed. The Student Support office told me that no college will give a copy of cert of completion w/out full tuiton pd in full. In the medical field, your certificate is almost always asked for at the interview stage.
HOW UNPROFESSIONAL WILL I LOOK WHEN I HAVE TO EXPLAIN THAT I HAVEN'T FINISHED PAYING KAPLAN OFF, SO NO CERT. BTW....I AM ON THE 18-MONTH PAYMENT PLAN. IT'S NOT LIKE I'M NOT MAKING MY PAYMENTS!
I DO NOT RECOMMEND this school. Instructors don't seem to have knowledge in their field. Many times I called my biller/coder friend for answers when I knew my instructor didn't know what she was talking about.
THE KAPLAN INSTRUCTORS DIDN'T KNOW ANYTHING ABOUT THE BILLING SOFTWARE I HAD TO PURCHASE, WHICH WAS REQUIRED FOR MY COURSE. I HAD TO CALL THE SOFTWARE CO. FOR ASSISTANCE IN NAVIGATING AROUND THE PRACTICE MANAGEMENT PROGRAM. HOW CAN YOU SAY YOU'VE BEEN IN THE BUSINESS FOR 15 YEARS AND NOT KNOW ANYTHING ABOUT THE BILLING SOFTWARE YOU REQUIRE ME TO KNOW IN ORDER TO PASS THE FINAL EXAM?????
and the classes were all open-book and too easy, very basic & vague. There is no way could I pass the state test to become a registered medical biller without further education.
Shame, shame, shame on Kaplan. They are liars. I am so disappointed.
Getting into Kaplan wasn’t too hard. I was on a phone a lot and it was a little time consuming, but nothing too bad. My advisor was there to help me through every single step at this point. I thought that this was the place for me.
Once my classes started, the trouble began. The classes themselves were ok. There were a lot of technical difficulties. There were times where you couldn’t log in to your account. Kaplan has live seminars for each of the classes once a week. There are quite a few difficulties with each seminar. Sometimes you couldn’t log in or you couldn’t hear the instructor. When this happened, there wasn’t much that you could do. You could call tech support, but you would have to get a hold of them first.
In my second month of attending Kaplan, I got a bill from them saying that I owed them a quite a bit of money. I took out two student loans so I could attend Kaplan. I was under the impression that my student loans would cover all the costs. It turns out that my loans didn’t cover all of the costs. I wasn’t informed of this. Kaplan had known this and didn’t bother to tell me this. They expected me to make huge payments every month, which I couldn’t afford. Plus they didn’t send my anything to me telling me this until I was two months behind. They were not willing to work with me. I asked if I could set up a payment plan and they said that they couldn’t do that. They informed me that if I got too far behind, I would get kicked out of my classes.
From the beginning, I had trouble with Kaplan and my student loans. Kaplan didn’t inform my student loan companies, that I was back in school. For ten straight weeks, I called my student loans and Kaplan financial aid trying to get enrollment variation form sent to my student loan companies. It turns out that the financial aid department wasn’t allowed to send out enrollment forms. I had to be transfer to student accounts department. >/p>
I was transferred to millions of different people and no one seemed to know anything. I could never get a hold of financial aid without being on hold for over an hour. I have spent hours and hours on the phone trying to get everything figured out. Plus my advisor wasn’t every helpful.
At the end of my first term, I decided that I can’t afford to continue to go to Kaplan. I didn’t have time or the energy to deal with them. I just wanted to be done with this horrible, never ending nightmare. Unfortunately, I am still dealing with Kaplan. They are still trying to get more money out of me, even though I am not longer attending Kaplan. They never tell me how much I truly owe them. They really like to beat around the bush.
Personally, Kaplan is not worth the headache. I would not advise anyone to attend Kaplan.
I attended Kaplan University and graduated with a perfect 4.0 with a BS in Management/Applied Management in 2007. I had no problems with getting in touch with my academic advisor(s) and was always responded too.
I also had minor issues with Financial Aid, but I was able to get it resolved quickly. The classes are not easy and it is very challenging. You need to have a strong work ethic and committment to excel in order to succeed in an online education. All schools have issues and Kaplan is no different (I have attended both a brick and mortar university and Kaplan's online program).
I am sorry to hear about some of the bad experiences, but as others have stated, it can happen anywhere.
I got extremely ill with an incurable disease and Kaplan was more than happy to work with me. If it were not for Kaplan, I would not have been able to obtain my 4 year college education. I highly recommend this University to anyone. The work is hard and intellectually stimulating, you learn a lot of valuable information and the professors are professional and will respond to your questions. Kaplan is an accredited university and their degrees are accepted as if you attended a traditional brick and mortar institution. Good luck to everyone!!
I attended the Master's program and was very satisfied. The cost was higher than traditional schools, but you pay for the convenience of online courses. If you need your hand held, the online format is not for you. You must be disciplined to attend an online school. Overall, Kaplan was a good fit for me.
I too thought this school was an answer to all my prayers, I could stay at home and go to college, but I did not take into consideration that you will not have any real experience.
For starters I signed for the Applied Associates in Medical Assisting. After a whole year and a half of taking the classes I realized I could have signed up for a 6-8month program and recieved certification, more hands on experience, and less money spent, if I had went to a REAL school.
The financial aid office is all over the place, no one communicates with eachother. It worry's me that I am giving my Social Security number to 50 people I will never see. Plus how in the world am I supposed to gain any medical assisting skills by talking to an answering machine and sitting in front of a computer the whole week, and only hearing the teacher once a week for only an hour! I'm supposed to learn how to draw blood once I start my clnicals, i'm supposed to know how to bill patients when I only recived six weeks of just reading.
Now that I pulled out of class becuase I wanted to transfer I recieved a bil of over $18,000 when I was under the impression that I only took out a loan of 3500, and 4500, wit citibank. This school is full of crap and stay far away. Here's my advice, instead of looking for a convenient short cut like online schools like Kaplan, just Go to an actual institution where you can interact with people not machines.
I'm not too sure about their undergraduate dept., but their graduate programs and the advisors I have spoken with are very professional and extremely helpful and knowledgeable in every way.
The only downfall is the financial aid dept, but every school has problems with financial aid, i dont think any school has ever gotten it right.
The professors will go out of their way to help you and make sure you understand the assignments. Some Professors give out their cell phone numbers so you can communicate with them. That to me is going above and beyond.
I had taken 1 online class during my undergrad studies at Florida State University, and had a terrible experience, but when I decided to go online to get my masters and experienced what Kaplan has offered thus far. Had I known before, I would've done my whole BS degree with them.
I'm sure every school has students that are not satisfied for whatever reason, you can't please everyone, thats why you have to experience it for yourself.
Just my 2 cents.