Kaplan University Reviews
Student & Graduate Reviews (297)
I hope you are sitting down. Six weeks before I was due to graduate I was dismissed from Kaplan University, informed that I would not earn my degree, my account was disabled to make sure I did not complete course work,and my financial aid was unaccounted for. They really expected me to shut up and go away. Every time I would call regarding my financial aid I was told something different. I had to make them send me a copy of my statement. Of course it was altered to show a bogus expense. This sounded like a set-up to me.
Concerning W.D., does he really exist or is it one of those no show jobs? Please do your homework and research for a real school where education is first and foremost.
I have never been the one to write bad/ negative review about anything but while searching for answers on why I had such a bad experience with Kaplan I found this forum and decided to unify with many others on an attempt to open the eyes and inform others to put this University at the end of your list for options in Education.
I was with Kaplan for 5 years, I started as a full time student and had to become part-time due to my career. As stated previously by former students and employees in this page, Kaplan only cares about the monetary gains that you can provide rather than your education and needs as a student. I have graduated with my Bachelor’s and I am thrilled except for the fact that after all these years now they are stating that I owed a balance because of a mistake they did two years ago and when preparing my “student package” they did not place the –at the time available founds- into my account so now I am responsible for that balance, I was very upset for that but I realized that I would never “win” my case with this huge entity so I decided to pay the 2,600 dlls. I was informed when I pay that amount that there was a recurring balance of $1,000 dlls which would be applied into my account once I paid the 2,600. dlls. A week later I called Kaplan to see if I could get my paperwork and diploma sent to me because there was no way that I would continue my Master’s degree program with them due to the terrible mistake made and they advised me that there was another balance for that $1,000 dlls, I was so upset I could not help the tears. They gave me a different story and advised me that there was another mistake done and that those $1,000 dlls where still due after they had assured me that that amount was taken care of when I paid the initial amount!
This is so overwhelming and frustrating that is almost unreal. So disappointed. I would strongly encourage you to write your story although you might think that nobody sees this we actually do and you never know…someone might actually pay attention and look into this.
I started with Kaplan on January 2010 in the MBA program which my company was going to pay for. Since I began I have had nothing but problems and lack of organization from every department. Their internal communication is one of the worsts I have ever dealt with. I not only received calls daily for payment, which I repeatedly had to explain over and over again that my company pays for it, but every document faxed was either lost or never received.
Let me not even begin with the poor execution of the academic advisors. I took a leave of absence and was called a month later that I had been withdrawn from school! What kind of institutiom have I dealt with? I will not return to this school and most of all, I will never, ever recommend it to anyone! It has been more hassle than any other university I have been to.
I completed the MBA program in November of 2009. I'm very happy with the learning experience. I've read many negative reviews concerning financial aid at Kaplan. Honestly, my financial aid experience was on par with the Cal State University that I attended for my undergraduate degree.
The one thing that I almost never see while reading Kaplan reviews is how successful MBA graduates are at actually finding jobs once the MBA program is completed. My personal experience regarding this is that job opportunities do increase having the MBA. Will employers be knocking down your door to hire Kaplan MBA graduates? No. Graduates will have to search for jobs like everyone else. One will find however that having the MBA and of course, experience in the desired field, does help aspiring employees to stand out in the crowd.
I started at Kaplan last November (2009) and recently completed enough credit hours to move up to sophomore college student. The professors are fabulous and very knowledgeable in the course work, though I have had 1 or 2 that flew through the seminars very quickly.
The academic advisers are very helpful and supportive. If your adviser is not available, there is someone that can answer your questions.
Financial aid and student services really need to get together and communicate more. My issue was after my freshman year I was billed an additional $320.00 for items not covered by my student loan. I received calls daily from student services asking when a good time to set up payment would be. Daily they were told when financial aid returns my numerous calls and emails to explain what these charged were then I would make payment arrangements.
I made a partial payment online while waiting a month for my questions to be answered. My academic adviser finally got me through to financial aid for answers to my questions.
I made arrangements to contact the student service department for total payment. They were given 6 phone calls, none returned, before I made the payment online. The very next day I received another "when can you pay us" call! My original contact called the following day and asked the very same question. The right hand doesn't know what the left is doing!
The education is great, the instructors (for the most part) really care. Pay cash if you can though! Trying to get information or questions answered...it would be easier to find a dentist on Sunday for an emergency tooth extraction!
I am in the search process to find a different school to transfer my credits to and complete my degree, hopefully their student departments are more open with each other and communicate better.
Ok, lured in by the commercials, I thought, you know, I really want to finish my degree. I spent many of my cell minutes being tossed from one person to the next. Getting in was complicated, but I was so glad to be finishing my degree, I was willing to put up with it. Besides, the class selection was so much better than any other online university.
I went for a year in the Health Sciences degree program. Although not as academically challenging as I wished, I enjoyed it and learned a lot. That is, until financial aid totally screwed everything up. No one returns phone calls or emails. I was put into collections without being notified in any form. I had to submit the same documents over and over and over again to I don't know how many people. I talked to people in Arizona, Florida and God knows where else. You can never get anything done. All they had to do was request the funds from fafsa and my student loan company and everything would have been fine. They couldn't even do that! Now they won't release my grades because they neglected to request funds, and I am in collections. I made probably 100 phone calls in the last 7 months to get it straightened out, but to no avail. no one cares, no one calls back. Can't the government do something? I wasted a year of my life and I owe thousands and I can't even get my grades to go to school somewhere else!
My advice, if you can fund your own education, fine. but if you are going to use financial aid, go somewhere else!!! It's horrible!!!
A couple of weeks ago, I received 2 emails from Kaplan University stating that my account is delinquent and that I had to respond to this email immediatelt or I would be blocked from class and turned over to a collection agency.
I am a cash paying student and am in no way, shape or form am delinquent in paying for the classes I take. I am trying to get an apology from Kaplan University based on the fact that my delinquency is NOT true but the two people I have emailed about this problem, do not seem to care. I was told by one person that I was not the only student to receive these emails. Okay, fine. If it was sent in error, then Kaplan U owes those students that were sent this an apology. I have not worked for as long as I have, to have this university try and ruin my credit. This is a very big problem for me as no one wants to address this in writing.
It is a shame to be in this situation because I am a very good student and enjoy my classes and my student advisor.
It will be a shame for me to have to leave this university at the end of this term because the finance department can't manage the finances for the students who do pay or for the university. On the positive side, there are other on line universities who I feel would be more than happy to deal with a chas paying student such as myself.
I started Kaplan 12 weeks ago and they have lost the same Financial Aid documents FOUR times and still have a block from my classes. FINANCIAL AID will ruin your grades as they did with mine. If you want a legitimate education/degree then DON'T attend Kaplan University!!
My experiences with the financial aid office have ranged from being mildly annoyed to being deliberately lied to concerning my financial aid. The employees will not speak clearly on the phone, their people skills are non-existent, they are rude, ignorant, and condescending; not only that, but they act terminally offended when expected to actually do their job and help a student.
Today, however, Kaplan reached a new low. For the last three weeks, employee after employee has assured me that my stipend would be received and sent out to me "any day now." On Friday, June 25th, I noticed that the date for the stipend's scheduled disbursement had changed to July 23rd.
When I called to talk about this, I was stonewalled and given the run-a-round by an employee and the manager that I talked to after that. I was told that the disbursement had been "delayed," that 5,900 students had been affected, and that the stipend couldn't be "escalated" until July 16th, at the earliest.
However, when I logged on the next morning I saw that the disbursement had been received by Kaplan on Friday, the 25th, and that the scheduled date had been changed from July 23rd back to June 16th, for some reason. I called this afternoon, (6/28), to find out when my stipend would be mailed out, now that the credit balance is showing on my account.
The first person I spoke with refused to answer any of my questions; all she would say was to call back next Monday if it had not been sent out by Friday. I told her this was unacceptable and that I wanted to know what the delay was; I explained that they had no right to hang onto money that belonged to me. She continued to stonewall me, so I hung up. I called back later, as I was not willing to let this rest.
This is my student loan money, and I have the right to have access to all information concerning my financial aid. I had more luck with the second person I spoke with. She informed me that accounts were being reviewed - apparently the 5,900 students who were affected by the "delay" are actually being reviewed.
She thought that the Department of Education might have requested the review, or that Kaplan was reviewing them to make sure they were in compliance.She told me that there had been a meeting that morning informing all employees to not answer student's questions - to stonewall and confuse, in other words - and to not direct any of those calls to the manager. I told her that those methods weren't right, and she agreed.
She informed me that the money is there, it is in my account. I informed her that I would be going to all of my social networking sites, which include connections to many Kaplan students, and that I would be letting them know that employees of the financial aid office have been instructed to lie and deliberately not give out any information to students concerning their expected stipends.
If a review was in order, then Kaplan had the obligation to let the students who were affected by this know about it in a straightforward and honest manner. The fact that they feel they have to keep students in the dark, to actually instruct employees to lie to students about this, implies that they have something to hide.
I would not recommend Kaplan unless they can manage to completely rebuild their financial aid office from the ground up, by getting rid of the employees who won't do their jobs, then letting the other employees know they are there to HELP the students; anyone who doesn't want to do their job could easily be replaced by one of the millions of jobless people in our society.
At the very least, it makes me question the quality of the education I am receiving, and whether or not I am throwing money away for a degree that won't be worth the paper it's printed on. If a university runs their financial aid office this haphazardly, with such an absence of professionalism, it seriously calls into question the quality and ultimate purpose of the entire university.
I have been with Kaplan University online for nearly 2 years. I will be recieving my Bachelors degree soon and I have chosen to attend another school for my Masters.
I am really going to miss Kaplan, as they have been a superb school. My academic advisor is the best and his been with me for the entire time. Every one of my instructors have brought with them a unique and intriguing personal history that increases their knowledge of the class they instruct. All of my instructors have been supportive, understanding, and have a unique desire to aid in every students learning.
I have sincerely loved my Kaplan and will miss them greatly and hope that my future graduate school is just as great. I totally recommend this school!