Kaplan University Reviews
Student & Graduate Reviews (323)
Just completed the Med Billing Cert program with a tuition cost of $3,600. Called to request my certificate of completion and was told that it wouldn't be available until the total tuition cost was pd in full.
NOW.....I DID MY HOMEWORK PRIOR TO SIGNING WITH KAPLAN. I READ THE REVIEWS, SOME VERY BAD. I QUESTIONED MY ENROLLMENT ADVISOR, WALTER WINN, ABOUT THEM ALL. ONE WAS "WILL I RECEIVE MY CERTIFICATE ONCE CLASSES HAVE BEEN COMPLETED?" HIS ANSWER WAS YES.
Now Kaplan is saying I can receive a transcript showing classes were completed. The Student Support office told me that no college will give a copy of cert of completion w/out full tuiton pd in full. In the medical field, your certificate is almost always asked for at the interview stage.
HOW UNPROFESSIONAL WILL I LOOK WHEN I HAVE TO EXPLAIN THAT I HAVEN'T FINISHED PAYING KAPLAN OFF, SO NO CERT. BTW....I AM ON THE 18-MONTH PAYMENT PLAN. IT'S NOT LIKE I'M NOT MAKING MY PAYMENTS!
I DO NOT RECOMMEND this school. Instructors don't seem to have knowledge in their field. Many times I called my biller/coder friend for answers when I knew my instructor didn't know what she was talking about.
THE KAPLAN INSTRUCTORS DIDN'T KNOW ANYTHING ABOUT THE BILLING SOFTWARE I HAD TO PURCHASE, WHICH WAS REQUIRED FOR MY COURSE. I HAD TO CALL THE SOFTWARE CO. FOR ASSISTANCE IN NAVIGATING AROUND THE PRACTICE MANAGEMENT PROGRAM. HOW CAN YOU SAY YOU'VE BEEN IN THE BUSINESS FOR 15 YEARS AND NOT KNOW ANYTHING ABOUT THE BILLING SOFTWARE YOU REQUIRE ME TO KNOW IN ORDER TO PASS THE FINAL EXAM?????
and the classes were all open-book and too easy, very basic & vague. There is no way could I pass the state test to become a registered medical biller without further education.
Shame, shame, shame on Kaplan. They are liars. I am so disappointed.
Getting into Kaplan wasn’t too hard. I was on a phone a lot and it was a little time consuming, but nothing too bad. My advisor was there to help me through every single step at this point. I thought that this was the place for me.
Once my classes started, the trouble began. The classes themselves were ok. There were a lot of technical difficulties. There were times where you couldn’t log in to your account. Kaplan has live seminars for each of the classes once a week. There are quite a few difficulties with each seminar. Sometimes you couldn’t log in or you couldn’t hear the instructor. When this happened, there wasn’t much that you could do. You could call tech support, but you would have to get a hold of them first.
In my second month of attending Kaplan, I got a bill from them saying that I owed them a quite a bit of money. I took out two student loans so I could attend Kaplan. I was under the impression that my student loans would cover all the costs. It turns out that my loans didn’t cover all of the costs. I wasn’t informed of this. Kaplan had known this and didn’t bother to tell me this. They expected me to make huge payments every month, which I couldn’t afford. Plus they didn’t send my anything to me telling me this until I was two months behind. They were not willing to work with me. I asked if I could set up a payment plan and they said that they couldn’t do that. They informed me that if I got too far behind, I would get kicked out of my classes.
From the beginning, I had trouble with Kaplan and my student loans. Kaplan didn’t inform my student loan companies, that I was back in school. For ten straight weeks, I called my student loans and Kaplan financial aid trying to get enrollment variation form sent to my student loan companies. It turns out that the financial aid department wasn’t allowed to send out enrollment forms. I had to be transfer to student accounts department. >/p>
I was transferred to millions of different people and no one seemed to know anything. I could never get a hold of financial aid without being on hold for over an hour. I have spent hours and hours on the phone trying to get everything figured out. Plus my advisor wasn’t every helpful.
At the end of my first term, I decided that I can’t afford to continue to go to Kaplan. I didn’t have time or the energy to deal with them. I just wanted to be done with this horrible, never ending nightmare. Unfortunately, I am still dealing with Kaplan. They are still trying to get more money out of me, even though I am not longer attending Kaplan. They never tell me how much I truly owe them. They really like to beat around the bush.
Personally, Kaplan is not worth the headache. I would not advise anyone to attend Kaplan.
I attended Kaplan University and graduated with a perfect 4.0 with a BS in Management/Applied Management in 2007. I had no problems with getting in touch with my academic advisor(s) and was always responded too.
I also had minor issues with Financial Aid, but I was able to get it resolved quickly. The classes are not easy and it is very challenging. You need to have a strong work ethic and committment to excel in order to succeed in an online education. All schools have issues and Kaplan is no different (I have attended both a brick and mortar university and Kaplan's online program).
I am sorry to hear about some of the bad experiences, but as others have stated, it can happen anywhere.
I got extremely ill with an incurable disease and Kaplan was more than happy to work with me. If it were not for Kaplan, I would not have been able to obtain my 4 year college education. I highly recommend this University to anyone. The work is hard and intellectually stimulating, you learn a lot of valuable information and the professors are professional and will respond to your questions. Kaplan is an accredited university and their degrees are accepted as if you attended a traditional brick and mortar institution. Good luck to everyone!!
I attended the Master's program and was very satisfied. The cost was higher than traditional schools, but you pay for the convenience of online courses. If you need your hand held, the online format is not for you. You must be disciplined to attend an online school. Overall, Kaplan was a good fit for me.
I too thought this school was an answer to all my prayers, I could stay at home and go to college, but I did not take into consideration that you will not have any real experience.
For starters I signed for the Applied Associates in Medical Assisting. After a whole year and a half of taking the classes I realized I could have signed up for a 6-8month program and recieved certification, more hands on experience, and less money spent, if I had went to a REAL school.
The financial aid office is all over the place, no one communicates with eachother. It worry's me that I am giving my Social Security number to 50 people I will never see. Plus how in the world am I supposed to gain any medical assisting skills by talking to an answering machine and sitting in front of a computer the whole week, and only hearing the teacher once a week for only an hour! I'm supposed to learn how to draw blood once I start my clnicals, i'm supposed to know how to bill patients when I only recived six weeks of just reading.
Now that I pulled out of class becuase I wanted to transfer I recieved a bil of over $18,000 when I was under the impression that I only took out a loan of 3500, and 4500, wit citibank. This school is full of crap and stay far away. Here's my advice, instead of looking for a convenient short cut like online schools like Kaplan, just Go to an actual institution where you can interact with people not machines.
I'm not too sure about their undergraduate dept., but their graduate programs and the advisors I have spoken with are very professional and extremely helpful and knowledgeable in every way.
The only downfall is the financial aid dept, but every school has problems with financial aid, i dont think any school has ever gotten it right.
The professors will go out of their way to help you and make sure you understand the assignments. Some Professors give out their cell phone numbers so you can communicate with them. That to me is going above and beyond.
I had taken 1 online class during my undergrad studies at Florida State University, and had a terrible experience, but when I decided to go online to get my masters and experienced what Kaplan has offered thus far. Had I known before, I would've done my whole BS degree with them.
I'm sure every school has students that are not satisfied for whatever reason, you can't please everyone, thats why you have to experience it for yourself.
Just my 2 cents.
I hope you are sitting down. Six weeks before I was due to graduate I was dismissed from Kaplan University, informed that I would not earn my degree, my account was disabled to make sure I did not complete course work,and my financial aid was unaccounted for. They really expected me to shut up and go away. Every time I would call regarding my financial aid I was told something different. I had to make them send me a copy of my statement. Of course it was altered to show a bogus expense. This sounded like a set-up to me.
Concerning W.D., does he really exist or is it one of those no show jobs? Please do your homework and research for a real school where education is first and foremost.
I have never been the one to write bad/ negative review about anything but while searching for answers on why I had such a bad experience with Kaplan I found this forum and decided to unify with many others on an attempt to open the eyes and inform others to put this University at the end of your list for options in Education.
I was with Kaplan for 5 years, I started as a full time student and had to become part-time due to my career. As stated previously by former students and employees in this page, Kaplan only cares about the monetary gains that you can provide rather than your education and needs as a student. I have graduated with my Bachelor’s and I am thrilled except for the fact that after all these years now they are stating that I owed a balance because of a mistake they did two years ago and when preparing my “student package” they did not place the –at the time available founds- into my account so now I am responsible for that balance, I was very upset for that but I realized that I would never “win” my case with this huge entity so I decided to pay the 2,600 dlls. I was informed when I pay that amount that there was a recurring balance of $1,000 dlls which would be applied into my account once I paid the 2,600. dlls. A week later I called Kaplan to see if I could get my paperwork and diploma sent to me because there was no way that I would continue my Master’s degree program with them due to the terrible mistake made and they advised me that there was another balance for that $1,000 dlls, I was so upset I could not help the tears. They gave me a different story and advised me that there was another mistake done and that those $1,000 dlls where still due after they had assured me that that amount was taken care of when I paid the initial amount!
This is so overwhelming and frustrating that is almost unreal. So disappointed. I would strongly encourage you to write your story although you might think that nobody sees this we actually do and you never know…someone might actually pay attention and look into this.
I started with Kaplan on January 2010 in the MBA program which my company was going to pay for. Since I began I have had nothing but problems and lack of organization from every department. Their internal communication is one of the worsts I have ever dealt with. I not only received calls daily for payment, which I repeatedly had to explain over and over again that my company pays for it, but every document faxed was either lost or never received.
Let me not even begin with the poor execution of the academic advisors. I took a leave of absence and was called a month later that I had been withdrawn from school! What kind of institutiom have I dealt with? I will not return to this school and most of all, I will never, ever recommend it to anyone! It has been more hassle than any other university I have been to.
I completed the MBA program in November of 2009. I'm very happy with the learning experience. I've read many negative reviews concerning financial aid at Kaplan. Honestly, my financial aid experience was on par with the Cal State University that I attended for my undergraduate degree.
The one thing that I almost never see while reading Kaplan reviews is how successful MBA graduates are at actually finding jobs once the MBA program is completed. My personal experience regarding this is that job opportunities do increase having the MBA. Will employers be knocking down your door to hire Kaplan MBA graduates? No. Graduates will have to search for jobs like everyone else. One will find however that having the MBA and of course, experience in the desired field, does help aspiring employees to stand out in the crowd.