Kaplan University Reviews
Student & Graduate Reviews (323)
I signed up for the convenience of online classes due to the fact that I have a family and work a non-traditional schedule which will not allow me to attend a local school. I was 2 years into my degree program (Bachelor of Science in Software Development) when I requested a simple leave of absence for one term so I could deal with a serious health issue. Prior to this, I had been laid off for 6 months and had just gotten a new job. Needless to say, I was making significantly less money than I was at my old job. Luckily, my new employer worked with me and I kept my job.
Kaplan, however, seemed to lose my e-mail requesting the leave of absence. My "academic advisor" (who never really advised me) sent me an e-mail after the next term began. The e-mail stated "Your classes have started." I immediately replied and asked why he never replied to my request for a leave of absence. He claimed he never received such a request. After I retrieved the e-mail and sent it to his immediate supervisor, it was finally acknowledged that a mistake was made but it was too late to be approved for the leave of absence.
Since I needed to recover from my illness and concentrate on working again once I did, I was not able to put in the time and effort needed to be successful in the classes. I was automatically withdrawn since I hadn't logged into classes. I tried to re-enroll for the next term which started in early January. My registration fee was waived but I was also informed by my "academic advisor" that my degree program which I was 2 years into was being discontinued (an additional slap in the face to say the least). Once I tried to re-enroll, I was then informed that I owed a balance of $1185 and that I would not be allowed to re-enroll until it was paid in full.
Apparently with the tens of thousands of dollars in student loans I had racked up over 2 years, Kaplan still wanted more money. It became all too apparent at that point exactly why my requests went unanswered. They simply wanted to extract more money out of me. When I started asking the to-the-point questions and telling them what it appeared they were doing, I was accused of being "unprofessional" and I was actually threatened with being hung up on. All any of the "representatives I spoke with or e-mailed could say was "I'm sorry, but there's nothing I can do." All they cared about was the money. When I said this, the "representatives" I spoke with and e-mailed got extremely defensive. They knew I was right and couldn't deal with it. What I don't understand is if I owed such a large balance, why did they let me continue to log into classes week after week and month after month? I couldn't get an answer to this question.
Now, I have approximately $30,000 in student loans that will be coming due in about 6 weeks and I can't afford to pay them. I'm also stuck without a degree. I would enroll in another college but they won't allow me to unless I give them an official transcript from Kaplan. Of course, Kaplan will not give me an official transcript until I pay them the balance they say I owe. I'm screwed!. I say that for lack of a better term. I will try to keep my loans in deferrment as long as I can but without a substantial increase in income (which the degree should have allowed me to obtain) I won't be able to pay them back. Save yourself the trouble I brought on myself - STAY AWAY FROM KAPLAN!
I have been to AIT, Liberty and received a certificate. I pursued kaplan and I honestly have never been to a more unprofessional school. The left foot doesn't know what the right foot is doing. They scam you out of money, give you the run around, are rude, incompetent and are manipulative, rude and dishonest. Everything seems cheery when you enroll until you get hit with their schemes. Please do not go through what I went through, save your time and money. This is not a complaint but an actual experience that I must tell others about.
Read about my experience first, and if you decide to enroll, my best advise is for you to watch your ledger card very carefully! After earning my Associate's degree, I decided to return to school to finish my Bachelor's degree. I decided to go to Kaplan for two reasons: I received an ad promising to give me $1,000 and waive the technology fees, and my employer has a partnership that provides a 12.5% discount off of tuition. With an anticipated bill of $30,000, the 12.5% discount made a big difference, especially since books are included. I am now close to graduation, and the past two years have been a constant battle with Kaplan's Financial Aid office. There have been many problems, but the two that have been the worst have been the incorrect billing and fight over the promised $1,000 tuition credit. For the first year, Kaplan tried to send me to collections after every term (every 10 weeks). Turns out they submitted my federal loan information as a "freshman", which meant I received less money, and they never applied the 12.5% discount. After repeated calls and emails, I finally filed a BBB complaint. Kaplan promptly applied the 12.5% tuition discount and promised that in my final term they would credit the $1,000 in response to this complaint. You would think that after the BBB complaint, they would bill me correctly, but every term I have to call and email repeatedly to get my tuition rate corrected to reflect the 12.5% discount. If I wouldn't have checked so diligently, I would have paid thousands of dollars in excess tuition. This isn't just an inconvenience - calls to Financial Aid get routed all over the place, people hang up on you, and when you do get to someone they tell you it will be fixed and then don't fix it. I tried emailing my Financial Aid officer, but most of the time he never responded and nobody will tell you who the FA Manager is. When I was finally able to get this person's name, even that got me no response. I found the Assistant Director, and those emails also often go unanswered. Also, I was awarded a "Success Scholarship" which was to be paid $400 each term, up to a maximum of $3,000. This too was never applied and I had to call each term to get it corrected. In March of 2009, it wasn't applied, and when I inquired I was given so many different responses. First, I was told that I never applied for the Scholarship and so wasn't entitled to it. This, after it has already been applied in multiple terms. Then, I was told that my grades were bad, but I never got below a 3.8 in any term (you had to maintain a 2.5 or something ridiculously low). Then I was told that it was fixed, but it wasn't. Then I was told that it was because they had already paid out the max of $3,000. When I added up the amounts on my ledger card, it added up to $2400. When I questioned this, it was finally applied. I am still fighting for the $1,000 credit. I am in my last term, but Kaplan now says that they won't apply it until I complete my degree program (which is not what the BBB complaint response said). The Assistant Director of FA promised a response yesterday afternoon, but I still haven't heard from her. Kaplan markets itself as a school for busy professionals, but you can't talk to anyone except during the day when most busy professionals are working. So - if you are considering Kaplan University - watch your ledger card carefully. I haven't had a single term where I was billed correctly. Prepare for a frustrating battle if you have to talk to Financial Aid. And be prepared to only talk to people during "normal business hours". Great if you don't have a job, not so great if you do. I plan to post all of the email correspondence between me and the Financial Aid office as soon as I can figure out this blog thing. I've never blogged before, but since Kaplan won't pay attention when students ask for help - and all I am asking for is to be billed correctly - maybe I can help other students make informed decisions about their education and avoid overpaying college tuition - don't trust that the university is going to bill you correctly and/or fairly, nor that they will deliver on their promises (even when you have them in writing).
I have just completed my BA. I have had a few great professors and a few terrible professors. In all, I feel I learned quite a bit. However, I am happy leave as their financial aid department leaves a lot to be desired. Completely incompetent- You will have to watch your account like a hawk. I have just resolved a $5400.00 plus mistake on their part, this was not the first one. Numerous unfounded charges were found through out my time with this university. Each took countless hours of calling and email to resolve. If you have that kind of time to waste, you should apply. If not, find a more organized and professionally run school.
I graduated from Kaplan and will always treasure this time in my life. I am a older student and the instructors were always willing to help. Don't put down the school if you either couldn't make it or you are just playing. Thank you, instructors at Kaplan. I will always remember your caring and K.
Overall, I have had a relatively smooth program at Kaplan. Some of the classes are too easy but most deliver decent and useful information. I have only had some minor problems with changes to the experiential learning credits but hoped that has been resolved. In general the learning advisors are simply point of sale contacts with little or no power to assist. Any serious problems should be directed to the Dean of students. Overall the program is easily followed but I agree with all others that it is pricey
Kaplan University is a great choice for anyone looking for a quality and challenging education that will work around your schedule. I have been a student for two years now and and I am loving every minute of it. The school gives me the freedom to take care of my family and work on my education at times that are convenient for me. The university also gives me all of the tools that I need to succeed, the audio seminars are great and the writing and math centers are very helpful as well. I have had nothing but a positive experience with Kaplan.
I completed both my undergrad and graduate degree in criminal justice from Kaplan University. I could not be any happier with my experience there.
My classes were very well interesting and challenging. At some points I felt that the work was a little harder than it actually was, but when speaking to my instructors, they would point me in the right direction. The instructors were all professionals in the criminal justice field and very knowledgable. They added their veiws and expertise to the topics being studied.
I went to school while working full time. I also was put on bed rest during my pregnancy & was very worried about getting behind as I was not always able to do my work. My proffesors were wonderful and worked with my through my difficult time.
In January, I will be walking in my graduation ceromony. I am proud to say that I finished my Masters Degree in Criminal Justice with a 4.0. I am the first in my family to graduate college and can not be any more proud of my accomplishments.
I believe in the power of education no matter where you can find it. Have I had troubles or concerning issues with Kaplan University? Yes, most definitely. Did I let that stop me? No. It is my belief that no matter what school you go to there will be some issues that come up. Some good, some bad. There is no one college or educational institution that is perfect in every single way. I found Kaplan (an accreditted school) through a very thorough, secure, and specific website. Had it not been for that I would have ended up NOT choosing Kaplan. I can safely say that, while I had a couple of small issues and a couple of bad ones, going to Kaplan was well worth my time...even for a single mother of 3 at the time. A lot of people have spoken about Kaplan and how expensive they are. I will agree that they are a bit on the pricey side. However, the classes are geared and shaped around each program (such as their Criminal Justice program of which I graduated from). Everyone is given enough time (1 week) to get all of their assignments turned in (including posting to the discussion boards, attending the weekly seminars, and any out-side-the-classroom homework). Anyone can go back to school. All you need is patience, a sense of priority, and the ability to organize your time. If a single mother can do it, then just about anyone on this planet can do it.
I have attended Kaplan for 3 semester and two of them was a problem on my 4th semester I am finally withdrawing.
I am trying to get to my financial aid for the last 3 days. i was on the phone for about 7 hours. I finally got someone and he is telling he can not tell me what my obligations are If I withdraw early. He told me to speak with my adviser. Funny thing is my adviser told me to speak with financial aid.
This school is a total mess and I think it is even a scam to cheat people out of their dream. They are horrible to deal with.
They have 3 departments to turn your life to hell.Student account, Financial Aid, Academic adviser and all of them there to just give you hard time and pass the responsibility to next guy.
When you ask for a manager or supervisor their answer is same "I am the manager"
Horrible school, Horrible support. I decided to go to traditional school.