I've attended KU since April 2010. As with face-to-face learning, some instructors are good, some are not so good, and some are excellent. Overall, my academic journey has been what I have chosen to make of it in spite of the challenges faced. I received a bachelor's degree from KU in December 2011, and I am now close to completing a master's degree. My experience with the financial aid department at KU has been really good. I simply cannot complain about the customer service I have received on several occasions. Hands down, I have always been treated with utmost courtesy and respect. On a technical level, there may be some slowdowns for some people, and unfortunately, it has been enough to leave a bad taste in one's mouth, based on the reviews I've read. When it comes to such a large investment such as learning at KU, I can empathize for those that are permanently dissatisfied with their experience. However, one thing I've learned at KU as a student is to think critically and express myself logically. Care must be taken to not generalize. I will repeat that many times in the last three years I've contacted financial aid only to be treated with the highest level of customer service. The only reality I have faced and may continue to face in the future is that I have not had the opportunity to discern the value of my degree by advancing professionally. I entered KU wishing to change careers from property management. I majored in human services (social work) for my undergraduate studies with no success in securing employment. I then decided to major in management with the hopes that a degree in business would make my resume shine. The strain of the economy has placed a heavy burden on me emotionally and financially, and, against all odds, I have pushed myself from one course to the next hoping that someday all my hard work will pay off. Right now, it is my belief, an online degree is more fitting for someone already employed in some type of promising career and with a need to advance through a higher degree in education. I chose to not pursue a master's degree in human services because I felt I would be in competition with students pursuing a degree in social work at a brick and mortar school. Students of social work are able to get licensed and participate in field work throughout their education. Field work is not offered at KU and licensing is not available for a human services degree, unfortunately. Additionally, many human services jobs I've applied for or spotted throughout the last few years are very low paying or ask for experience over a degree. Where management is concerned, I am not certain which direction to take because the job market seems so weak based on my fruitless but persistent job-seeking efforts. I considered pursuing a PhD in management at another online university and had the fortune of being discouraged by an admissions advisor to take this route after he assessed I was not really sure what direction I would take with my master's degree. He was honest enough to explain that a current job would be very helpful in completing my PhD because I would be able to utilize the job setting for research work, and that completion of my degree would not guarantee a job. Instead of investing thousands dollars more on yet another degree, I would have better chances if I focused on finding placement in a job of interest to me. I would then be able to pursue a specific degree geared toward advancing in my new career. Do not be discouraged by negative words. The choice and the power is ultimately yours. Find out exactly where you stand financially and do all your homework before making the commitment. Be prepared to be challenged and to learn. Online school is convenient, but this does not translate into easy. I have strong faith that when results of an upward economy are more visible I will be one of the first in line for the path to a new and promising career. I am so proud of the education I have received at KU, and I have found a strong interest and love for research work. There's so much creativity involved as well as the opportunity to make a difference in life and some day be desired as a candidate with specialized knowledge in this changing and dynamic world. Never give up, listen to your heart, and be challenged to stay positive.