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National American University Online Reviews

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Degree: Business Administration and Management, General
Graduation Year: 2015
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This school is a joke!!! All they want is your money. The school compared to real schools is so easy! TOO easy. If you think its hard, you have problems. Here it is the last week of school and still have not received any refund although it was posted to my account at school on 8/11/2015. It was due on July 7th 2015.They owe me over 2000.00. 1. I was NEVER told about a problem until a few weeks ago and then I had to take care of it myself. I had to call them to see what happened to my financial aid. They said We were trying to do it ourselves. 2. My loans have processed to NAU account but not to mine. 3. I was told that my money would be on my Access card on Aug 11,2015 4. Now its due the LAST week of school on tuesday 5. NAU owes me 2189.54 and need to pay this federal money out to me 6. Not one of my funds at this school was on time. NOT one! I have sent emails to the Tulsa school and to the SD branch. To everyone I have an email for. I just wrote to the president of this school This school has no grievance procedure as their school handbook says except to get a hold of the president. I have post and kept up with my school work and did exactly what they said I have lost my car, no medication, no money, no rent. What an I supposed to do. I am contacting every school state they belong to and will file a complaint This school and employees are ridiculous!!! I WILL not recommend this school and they were kicked out of the Better Business Bureau! Hows that for incompetence! You can search for NAU complaints and it will pop up just look yourself. I am withdrawing from this school immediately!!!!

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Degree: Criminal Justice
Graduation Year: 2017
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This campus is a big joke. Some of the staff here is awful. This is supposed to be an educational institute but you have most of the employees that are not educated. You have a campus director that just received his degree. You have an admissions director with just a high school diploma. Some of the people that work in admissions look thrown away and there is no professionalism at this school. The lady at the front desk and the medical lady were the only people that I can say were worth even talking to. The Dean is rude and have no consideration for the students that she talks to. Why are some of these people working there? There is no financial aid on the campus anymore you have to talk on the phone to everyone which makes it hard to understand what is going on. There is no tutor for math, there is a joke of a tutor. This school is ridiculous. The other campus director was much better.

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Degree: Medical Assistant
Graduation Year: 2015
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The worst thing about this school is the financial aid department. After being lied to about how much of my pell grant was going to cover they proceeded to tell me that I couldn't return books or drop classes after finding out the information. I then after refusing to accept the pell grant magically it was accepted for me. I did not accept it nor was I going to. After talking to several people they all went back and covered their own butts and now I'm responsible for nearly 1000 dollars. When I was told I would only be paying for only my books and fee. I do not recommend this school unless you want to deal with this don't waste your money. I'm contacting a lawyer to see if I have a case against this issue and I will not be paying any money to this school for anything. After being pushed and pushed to stay in the school and being told I was paying one way or the other it's my biggest regret going to this school.

1 Comment
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LISA - 4 months ago

I am sorry I didn't take the time to read online reviews. I was focused on getting out and into a job, hoping a degree would help,me in this, boy was I wrong. I don't feel like I have been helped as much as pushed through the process. In the beginning I felt like they were there for me, but as time goes on not so much. The financial aid department is a joke, rely how do you feel they can serve the students if they cant even get their stuff together without losing paperwork, or not answering calls. I did work study last year as well, that was stupid as can be. They had no idea what to have me do, in the end I brought my homework and did that. The tuition is high, but it is with most schools. They charge a lab fee, this is to cover things like printing and such, so if you are gonna garbage close to 100 from each student, i would think a working printer would be nice. Too many times it breaks down and there's only one. REALLY?? I am stuck now, as many of my classes won't transfer. Please folks do some investigation before you sign on dotted line.

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Degree: Healthcare Information Systems
Graduation Year: 2015
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I was a student at NAU for about three years. I went to college part time and work full time. I did feel that the college was expensive but all schools are. I felt that admissions was great, E. was very helpful. Financial assistant A. was a blast to work with and she always try to keep me in line almost the whole three years. She always emailed, or called me to get it done on time. A. left about a year before I graduate it kind of went down hill. I had to come out of pocket because my paper work was late. Then K. told me I could make payments never called me back and got stuck with a huge bill to pay or no diploma. A. was AWESOME SHE WILL BE SUCCESSFUL IN ALL SHE DOES!!! So I rate financial aid a 8.5 at the Austin campus. Oh, and veterans stuff was on point I always got my monthly stipend every month. I took the health info tech degree, might of been a bad choice for this area of Austin, but Houston and Dallas have more jobs to offer. However, it depends if you want to relocate if your central, but Austin definitely does not have the jobs for this degree, and the jobs they offer they want at least 1-5 yrs experience so be careful if you go this route. Educators or professors were great, I only had trouble with one class out of the many I took. I had a 98 average had to get three )`s because AHIMA didn`t work and contacted many people and nobody could help so I ended up with an 87 and another class an 89. Advice for Professors without offended anybody, if a student is having trouble with assignments have them do an alternate assignment so they don`t take unfortunate 0`s for links they cannot retrieve and you cannot help them with. I wanted to do an essay or something of that nature so I didn't take those zeros or effect my GPA, that`s what I would have done if I was an online professor. However, all the other professors were helpful for me. This college you have to follow the rules and put in the work. I have seen many students come and go, some students are very lazy so I am sure their grades reflected that. I know when I did get lazy my grade showed and my professors gave me a wake-up call, which is exactly what I needed throughout the program. I know also through the HIT program that two classes was nothing but essays, I disagree with that, a better class lay out could have been better. I walk away with 98 and 96 respectively but essays get old when your not take an English class. I felt that majority 99% professors were fair across the board. The Composition II professor was great, that was a hard class (73). Most students fail out of that class, so to say professors are not qualified is crazy. This college is very challenging, depending on the courses or degree you are taking or going for. I wanted a challenge and I got that with this degree program. This degree program is very difficult, trust me. On the mock exam practicum only like three classmates passed, so think hard about this program before starting it, most do not make it through. Overall my experience was what I made of it. NAU was not that bad, but it seems to me it is about individuals and that specific location. North Austin was great for the most part, and Brittanei and Racheal are always helpful at the front desk. Oh man, I forgot about Steve the IT guy, he just left but he was very helpful to me also. The academic deans were great and helpful too; Dr. P., and Dr. W. respectively.

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Degree: Medical/Clinical Assistant
Graduation Year: 0000
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This school is a joke. The teachers are a joke. The staff could care less about the students. Stay away from this school. The Denver campus sucks and the staff is very rude. Do yourself a favor and find a real school to go to. This school is money hungry always raising the tuition.

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Degree: Business, Management, Marketing, and Related Support Services, Other
Graduation Year: 2015
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I have going to NAU since 2013 getting my AAS in Business Administration will graduate in May 2015 it has been a great experience. I will return in the Summer to start my Bachelors. I have done online and on campus classes and both have been great. The instructors have been great. The tutors on campus have even helped. My Financial Aid has always been on time and never had problems. My experience at NAU has always been great. They get an A+

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Degree: Business Administration and Management, General
Graduation Year: 2016
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Don’t go to NAU! The first quarter that I took was online and they would answer my calls. Then as time went on no one answers the phone or don’t call you back. Last quarter I am out of Tulsa area school and the Dean of the school is my so called adviser. I was having problems with my Accounting class and called to get a tutor that they say they have well they didn’t have one for this class. She said that you are allowed to do each assignment up to 4 times, So she said do it once and copy the answers and do it again so you can get an A. Also my first financial aid went through no problem. But this time on sept 26 2014 everyone else got their money but me. So I called THEM and asked what was up. They said something is wrong with my paperwork. I would think they should have called me with a problem and they did NOT call me. Yes I am not working so I can take classes. So I count on the money to live on. So I wrote to the financial lady and I get this whatever it means: Your loans have already paid out for the quarter, so there is nothing further left there, but the 13/14 pell disbursements ended with the summer quarter and 14/15 pell has to be awarded and disbursed starting fall quarter. This is why we had to redo some of your paperwork. We just submitted all your paperwork a week ago, so now we are waiting on a revised award letter to come out that included 14/15 pell. Once you receive the revised award letter, the Pell can pay to the school. Your account balance is currently 145.62 after the loans paid, and that balance will be cleared when the Pell pays out to the school. After your balance is at zero, any additional funds remaining will go to you. So they went ahead and used my loan money instead of waiting for my pell and other money first. So then I look up the financial aid website for information and they said they send the money to the school so I take it that they have it and won’t give it to me. So we are supposed to be waiting for paperwork they already have. And with the 2 stupid classes that they make everyone take like strategy’s for success and CIS about computers is ridiculous. Its just for them to make extra money. I am in the business major so why should I have to take 3 accounting classes. And other classes that has nothing to do with my major.

4 Comments
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Nolan C - 10 months ago

I'm having trouble as well. I'm still working on trying to get just an award letter. But just a word of advice, I know that I am in the DFW area and my campus is the Allen Campus, but luckily I happened to stumble upon and get help from the Austin Campus. I'm telling you, if you can switch or even just call and speak to someone at the Austin Campus, they will say they can't see or do much for you because you aren't under their program but they just have to get their supervisor to look up any account info. The girl I talked to was named Kristina and she was a life saver when it came to Financial Aid. Hope it helps and just know you aren't alone.

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Bill D - 8 months ago

Look guys you have to acceept responsibility for tracking things down yourself. If you think the service will be better at a state university I can promise you it wont. In fact it will likely be 100 times worse as they value you alot less that national.

With regard to having to take classes that you dont feel apply to the degree that is not your decision. You saw what the requirements were for the degree wjen you signed up. (Or if you didnt see paragraph one). So suck it up and get it done. Everyone else has to do it and if you want the degree so do you.

I graduated from national and have nothing but good things to say about it. So cowbpy up and go get it done....or dont. But quit complaining about things that you can't change. College is what it is not just here but everywhere.

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Michael S. - 6 months ago

Anonymous, Why would you think a business major would not have to take accounting courses? Every business program has at least two accounting courses. Accounting is "the language of business", and is crucial to your success in the corporate world. I would reassess your career aspirations if you are unable to handle introductory accounting courses.

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Donann - 6 months ago

I was not complaining about the accounting.classes I was just stating a fact about this school.I am now at a NON PROFIT school and am happy with it.Its harder but the challenge is better for me. And I work very hard at it to. Loving Columbia Collage! Our books are "real" books and not some from the school which you can Only sell at the school. No one wants NAUs Books. Just more crap from NAU. Yes my OSU was a lot better. And at Columbia the left over money was received the day BEFORE they were gonna pay! They always answer the phone calls and are ready to help. NAU stated that they have tutors and do not..This is been MY adventure and NOT yours. So go ahead and take all those EASY classes where people just want your money and NOT care about YOU!

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Degree: Healthcare Management
Graduation Year: 2013
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The online program made attending class possible. I work full time and have two young children, so this was pretty much the only option available for me. The online class sizes were small and that was really nice because it was easier to focus on what was being posted.

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Degree: Science, Technology and Society
Graduation Year: 0
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I have had to endure many mistakes by NAU and its staff. Including and most recently not providing me with the necessary texts or Lab Access Codes to complete a class. This has happened before to the extent I was forced to lay out an entire semester due to their error. Right now AHIMA and Quantim labs I cannot get into due to these deficits by NAU. I have no less than 30 emails back and forth by myself, AHIMA, my instructor, the program director and the NAU Bookstore to no avail.

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daph0516 - 11 months ago

The same thing happened to me and because of not having that code I failed my class. Even though NAU was at fault for this mistake I was put on academic probation until the spring semester 2015. I also have to pay for the class I failed because of NAUs incompetence.

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Degree: Business, Management, Marketing, and Related Support Services, Other
Graduation Year: 2015
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I've been attending NAU on and off for years. Military and family life is known for interrupting educational plans. I honestly don't know what I was thinking at first when I initially enrolled. It seems a bit silly to be hung-up on the name of a University but I regret not looking into a state university for their solid reputations. I think if NAU would change their commercial marketing to something a little more comparable to the age-old prestigious reputation of a state college, I would feel a bit more proud of it. Now, outside of my shallow need for prestige, NAU is okay. Similar to another review I just glanced over, I too feel like the grading bar is not very high. But then again, I may have always felt as if college should be more challenging that it actually is (not that I'm a brainiac or anything.) My biggest complaint about NAU distance learning is the extremely confusing interface. The virtual classrooms are NOT very user friendly. I sincerely find writing in relation to each lesson plan in just about every nook and cranny. You 'may' accidentally find a hyperlinked word that 'might' lead you to the window you want to be in. It took me about 20 minutes of searching before I even found the screen with the list of classmate message links and the instructor 'somewhere' in the sea of student names. When I finally figured out how to send a message, I literally had to delete the auto-population of every single student's name out of the blind-courtesy-copy. Was there an easier way of sending a message? Probably. But if I know NAU, the option was hidden somewhere on another website on another planet in another galaxy. Outside of all of this, in another year I should have my degree. I have dreams of my giant framed accomplishment on the wall. I just wish it was Texas State, Southern Illinois, or A&M, but I'm too close to turn to something else now. Thanks NAU for getting me across the finish line.

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