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Southern New Hampshire University Online Reviews

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Southern New Hampshire University Online
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53 Reviews
72%
Recommend This School
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Degree: Physical Sciences, Other
Graduation Year: 2015
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I graduated with an associate degree, and am returning for a bachelor's. The advisors are great, and return calls and e-mail promptly. Instructors are knowledgeable. Beings my classes were online, I was expected to prioritise and keep up with my own work. But when I needed someone, they were always available, and worked with me when needed. As far as financial aid, it was easy to navigate and I always received a prompt response

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Degree: MBA in Healthcare Management
Graduation Year: 2015
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Great MBA program! I'm shocked people have so many complains. I'm in my 5th term my advisor is Deanna and she is very helpful. Snhu do follow up calls asking how your classes are going and ask if I have any questions. I usually always get a fast reply from my advisor at times while I get lazy to reply back but snhu keeps up with it. So far all my professors reply back to me, are very active online, and reply to any questions I have. Since its online program I'm worried how I'll find a job after and how their job fairs work I'm working on getting an answer on that but overall the school is simple and fast and staff is nice. I once called one stop and they answered all my questions. I'm very picky when it comes to customer service since I have my own business but everyone here has not gave me a chance to complain. My advice to you would be have a great advisor if he or she is not helpful switch advisors it makes a difference.

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Degree: Marketing
Graduation Year: 2015
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When it comes to SNHU and your future education look for alternatives. SNHU is not the great, helpful community-based online program that they purport themselves to be. The commercials make me choke on the inconsistencies that I have experienced when their testimonials are on. My experience with SNHU was arduous, from the advisors, to the instructors, even the other students in the ‘classes’. Many instructors did not create the lessons plans so asking them questions about the goals of the assignments are pointless. I had one instructor reply to a lengthy question about how a particular assignment was to be completed and the response was essentially “I don’t make up the assignments. How about you try your best.” I also had an issue with an advisor who was more of a nuisance than a guiding and helpful force in the University. She would call constantly and ask me how I was doing in my class and then tell me what grade I had. Complete waste of her time and mine, but when I asked questions about my financial aid or what other elective where available I would get handed off to other people in other departments after being on hold for what seemed like forever. I asked to get a new advisor. That caused quite the uproar. After about two weeks I finally got a new advisor, but the road getting there was ridiculously convoluted and filled with “I can’t help you with that.” Or “I’m not sure.” I think I spoke to over six different people over the course of the two week period that said they would “Take care of it.” Only when I asked to be CC’ed on emails regarding my change in Advisor did I start to see how poorly the inner working of this institution were. Their OneStop Office, a terrible misnomer, is a network of individuals separated across the country that has got to be the most ineffective group of people I have ever tried to work with. No one knows anything, but someone on the other line may be able to help. The administration has a right hand who doesn’t speak to the left, the advisor was more of an annoyance than a help, and nothing infuriated me more than having to file and fill out COCE Dispute Forms about instructors which the Advisors are not quick to give out. I have read online that there are a number of people, including myself, who have felt as though there was a clear and obvious bias and discriminating behavior that the instructors inflicted upon their students. My advisor at the time tried to downplay and backpedaled in an attempt to make it seem as though there was nothing there when there very clearly was. The instructors are fresh out of their own degrees so if you want to learn something and not just spit back the information for that week/module I would suggest another learning institution. For someone who has attended this college for four years, there cannot be anything worse out there than this. I will not be continuing my education with SNHU as soon as my current degree is completed.

2 Comments
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Karen Mercedes - 14 days ago

I made the mistake of requesting information on one of their graduate degree programmes. I clearly requested email only, and all I asked for was information on that programme, and also clearly stating I was not planning to matriculate for at least another year. From that moment forward, I was inundated with multiple telephone calls each day from their salesperson (I hesitate to call her a representative) - and when I blocked their main call, she started calling me from her personal cell phone number. After a week of my not answering the phone, she finally, FINALLY emailed me telling me their term was starting in a week (!), but there was still time for me to matriculate if I desired. I told her that while I was impressed by her relentless persistence in attempting to contact me, that she had completely ignored what I asked for in my initial request (no phone contact, only a brochure on the programme, no interest in matriculating until 2016), and I still had not received the information I actually requested. She apologised and send the information. I replied with a "thank you, please don't call me again - I will call you when (and if) I am ready." So guess what - I am still receiving calls from SNHU! I am now so furious that I sent an email telling them not only to stop harrassing me, but that by doing so, they have absolutely guaranteed that they will never, ever have me as a student. I don't care how good a school they are - their desperation to get my money, and their inability to comprehend, let alone respect, very clear requests, is pathetic. I don't want to attend a pathetic school.

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Randall - 10 days ago

Karen, you have it right. SNHU is in it for the money and therefore hungry for your enrollment. They hind behind that not for profit clause but use money to overpay themselves (salaries and hidden perks and nice offices). They lack ethics and common sense in every respect. University of Phoenix at least talks to their student and works issues out if you have an issues with them. SNHU acts like the IRS. Their complaint team is there to protect them legally, that's it. I urge you to file a complaint with the BBB and also the Department of Education. Do not call the school, they will not respond. No worries, it's not a quality education. It's equal to a community college level year one education. With online, all you do to write back what they shared with you and you get an A+

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Degree: Project Management
Graduation Year: 2017
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Currently entering my 4th term I can say the program is good to go. My co-workers have evaluated the program and have stated it is no joke. I started my course work, moved and never picked it back up. So back at it I go. It is a different feel, being online, but the content is the same using a majority of McGraw Hill online content. It is like anything else, you get out of it what you put into it. I chose SNHU as they have a brick and mortar school and are NCAA D2 as well as non-profit. This to me make them stand out from the diploma mills. Glad I picked back up and can't wait to finish. Credits from other institutions transferred with no issue.

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Degree: English
Graduation Year: 2015
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Originally started this program because they are one of a few who offer this as an online program. Came within two classes of graduation and ran into a young professor with little understanding how to manage or teach an online class. When I dropped the class the university charged me for the whole class while refusing to address concerns. It is strongly suggested you consider other options for school.

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Randall H. - 26 days ago

File a complaint with the BBB. The BBB simply take complaints and do not much but it's good to record this experience.They make a killing on students that try and drop and have a history of charging for the full class. UOP does not do this. There makes 100's of thousands doing this yearly.

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Alicia - 14 days ago

The school has a refund policy which clearly states that after the third week of class, no refund would be issued. Can't believe someone that close to graduation do not know anything about tuition charges and refund policy. Every school has this kind of policy.

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Randall - 13 days ago

You are missing the point that Leroy makes. The quality and the ethics are nonexistent at SNHU. Let the him repeat.

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Timothy - about 22 hours ago

I am starting my 4th term with SNHU & am already seeing the enrollment is a waste of time & money. The discussion board is a joke, and the Professors do not write their own lessons & in fact, are nothing more than facilitators for each class........... am going to seek out other options at the conclusion of this term........

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Degree: Psychology
Graduation Year: 2018
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I had a situation where my instructor had some discriminating behavior and I shared it with my academic advisor and she was not helpful at all. Actually, she tried to down-play it and make it seem as if I was taking it wrong. My academic advisor and her immediate lead tried to convince me that there was no Dean of Students for the online students and there was basically no one I could talk to. I was informed of this third party on the outside that would look into the matter and that everything had to filled out on paper. As much as I have paid this school in tuition, I should have been able to speak to someone and not blown off being informed about some form. Oh yeah, by the way the academic counselor saw the email the instructor sent to me. The situation was not handled right and I will no longer attend a school that allow such behavior as this.

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Marsha - about 1 month ago

I would send copies of racial comments to every national TV stations

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Michelle St. John - about 1 month ago

Thank you for your courage in reporting this. Make sure to notify the accrediting entity for that school. Also, the majority of schools employ an Ombudsman for problems such as these. Another option, if you've kept all incriminating evidence is to take it to the media, or at least report it to a page such as www. Get educated.com. They rank schoooools & make recommendations for best bang for your educational buck. I also appreciate your courage personally. My son who was diagnosed with a very high functioning Aspbergers at age 21, after getting himself through 2yrs of college, went from a Tech College to online to pursue a B.S. We first tried Baker's College. They promise you the moon-but take your money & don't live up to their end of the deal. To put him thru that a second time is something we want to avoid if at all possible. We were looking at this school. Your comments have made us cross it off our list. Thanks so much for the heads up!!

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Mike - 24 days ago

It blows my mind that people are getting so up in arms over one bad instructor and giving the entire school negative reviews because of it. Listen, as in real life, you won't get along with everyone all the time. You'd better learn to deal with that now, because if you don't you'll have a very hard road ahead of you.

That another poster would encourage you to take things to the media is ridiculous. Learn to handle things on your own first.

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Dissatified Student - 23 days ago

Mike,

If you haven't had to deal with discrimation or racist comments you don't have a clue. Although, it is a part of "the real world" as you call it...it shouldn't be.

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Mike - 22 days ago

Oh please. If an instructor made racial comments that reflects on them, not the school. Good luck with your case... you'll need it.

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Degree: Business Administration and Management, General
Graduation Year: 2015
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The classes are nice online but a lot of writing and the most stupid thing is the discussion board . I would like to say the a Advisor are always interested in your success they are nice, the professor are good, but the financial aid is the worst system you never could imagine I have been asking to talk to the dean and most of the time they say oh leave ur phone number he will call you back that's a lie. The worst thing is that they ask too much loans plus for they give u financial aid is a nightmare. I would recommend the classes in there but if u want study at SNHU least have all the papers actualized bc like I said financial aid is the worst of the worst they don't care about helping you most of the time they don't answer u back or when u call to ask ? They put you on hold to ask somebody else because they don't know.

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Degree: Human Services
Graduation Year: 2017
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I have only attended SNHU Online for 4 terms. Some of the advisors are difficult to get in contact with when you need something but they will call constantly if they need to get in contact with you. Second, when it comes to One Stop, FORGET getting any REAL answers. Save your money and go to an instate college that offers online degrees. The curriculum is just like at a brick and mortar, but again when it comes the financial side, you will get the run a round.

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Degree: Creative Writing
Graduation Year: 2015
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Southern New Hampshire University's online program for a degree in Creative Writing with a concentration in fiction was perfect for me. As a single mother of two children in school, working full time and with a full time life outside of work, this program has been excellent. The advisers and teaching staff were helpful. Anything I asked was answered promptly. Financial aid was explained to me and was an expedient process. Graduation was beautiful and I flew from California to go. I would recommend this college to anyone who needs to do an online degree. I will be getting my graduate degree with them.

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Hemant G Muley - about 1 month ago

I am about to begin my on-line MA in English Lit at SNHU, and your review reinforced my positive impressions. Thanks

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Nichelle - about 1 month ago

Hemant, I will be going for my MA there too! Good luck

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Hemant G Muley - about 1 month ago

Thank you Nichelle, and Good Luck to you also.

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Nichelle - about 1 month ago

Who knows we might have some classes together, Hemant.

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Hemant G Muley; hemant.muley@gmail.com - about 1 month ago

Nichelle, I am starting with two classes, ENG 550 and LIT 500 onSep. 20, 2015; how about you?

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Nichelle Scott-Williams - about 1 month ago

I will be taking Lit 500 but I start hopefully in July 2015

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Degree: Business Administration and Management, General
Graduation Year: 2016
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I would highly recommend this school for anyone working professionals looking to expand their knowledge or high school graduates. The instructors are topnotch and will go out of their way to help you succeed. If you are looking for a school to get your bachelors or master give SNHU a try you'll be glad you did.

1 Comment
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Randall H - 26 days ago

Are they top notch because they offer you free "A's" This University is ranked poorly. The only high ranking are their sells.

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