Because of all the new advertisements Southern New Hampshire University financial aid is behind. I was billed for a term while attending on financial aid. I contacted financial aid and my advisor about dropping the classes, both advised me not to drop. On the day it was too late to drop without a charge someone from financial aid contacted me about a statement. I was away at the time and did not see how I could provide the statement. Therefore, I asked about dropping again and was told, "It's too late." I informed them I was told not to drop the classes, they said, "We can't tell you what to do." I found away and sent in the statement the same day. What is the use to speaking with them if later they through it back at you with "We can't tell you what to do?"
After dealing with financial aid incompetence, I had a problem in one of my classes. The instructor did not follow the rules of the rubric. Instead of any of anyone listening to my concerns, they ignored the issue and tried to dismiss my complaints by focusing on things they thought would shut me up. After this, I withdrew from the university.
I filed a complaint with the BBB, they responded with lies and accusations. This university is morally bankrupted; after they get you enrolled, you become a number and nothing more.
In the end they are a business and I am a consumer. I should not have to take a course I found not to be up to par, with an instructor that did not follow the rubric. What is the rubric for if the instructor can do as she pleases? Moreover, it is not my fault they are under staffed in financial aid and cannot do their job in a timely matter.
The best advice I can give you is to try and keep an email record of your conversation with them, you might need it someday. Do not trust anything they tell you when it comes to financial aid wait until it clears to start classes.
In conclusion, SNHU has railroad me into owing them money and will not release my transcript in order to attend another university until I pay for classes I did not find up to par and withdrew from. I do not understand how a university can hold your transcript for courses you have already paid for, this is extortion. Since they have the power to place a hold on the courses financial aid has paid for, they should have to return all monies owed back to the government. I was able to get a refund on my books, however, have to pay for the courses.