Southern New Hampshire University Online Reviews
Student & Graduate Reviews (129)
SNHU is absolutely Horrific in regards to student advising, communication and support. Over and over again I tried communicating with my instructors to no avail. My professor made several project and grading mistakes that directly effected both my grade and my attitude. It was readily evident many online instructors are revenue driven and have lost sight of the necessity of individual student support. This is what education in America has come down to, a system where instructors are paid piece meal, promoted and rewarded primarily on the amount of revenue they make for SNHU, and the direct impact they make on students in regard to interaction and quality support.
The level of support has been exceptional. The level of anxiety I had going into this new learning platform was quickly alleviated. Inwould recommend this institution to any and everyone! From the initial contact the faculty and staff have been knowledgeable and professional. This school is not a degree. You are provided a thorough and robust education. It is fast past and difficult but not insurmountable! I an so grateful I found this school.
I am completing a Master of Science in Organizational Leadership at SNHU. I have found that SNHU offers excellent support from adviser and instructors. I have never seen a policy which does not allow students to e-mail their instructors. Each instructor that I have had encourages students to e-mail them if any questions arise. My adviser keeps regular contact with me and if I have an issue, I can call her. She is quick to resolve any issues. I am very impressed with the quality of education that I am receiving from SNHU. I would highly recommend this university to family and friends. In fact, my son is transferring to SNHU in the Fall of 2017.
Last week I received a phone call from my academic advisor that I have an outstanding balance of $520 on my account which will need to be pay within a week in order to remain activate in the program. I was never informed of this issue until I have completed my first term. Every week I have reviewed my financial aid website and nothing was mention that there was a balance. Nor did I receive any statements. I have tried several times to speak with a manager in both Academic and Financial Aid but no luck. I even asked for a financial aid letter that displays number of credit hours, tuition cost, title iv awarded and cash balance. Again no information from financial aid. I am very disappointed of how I have been treated and misinformed of my financial obligation. At this time I will submit a formal complaint to the Department of Higher Education as well to New Hampshire Department of Education.
I really can't understand why there are negative views. Anyways maybe people that have problems with a school are not cut out for online school. This isn't high school it's college. I have nothing but good things to say. The instructors are there to help you when needed. I'm still enrolled and satisfied.
I really love this school. I believe it has bad reviews because people expect too much. But, we have to remember its college AND some degrees are online. It is NOT high school. You have to work hard. Online classes are designed for YOU to do all the work and the professors to answer your questions. It is NOT like a course where the professor will hold your hand through every single assignment.
Granted, I am just beginning this program, but having achieved a Master's degree and working on my Doctoral degree at another institution, I can say that SNHU is a very good school. I know it has its problems, but all schools have problems. The bulk of the negative replies I see are references to one teacher where a student takes one incident and tries to apply it to the entire school. This is childish at best. I think that before someone commits to an educational path, he or she should consider the pros and the cons of the deal. In addition, many people who have problems seem to believe they would not have these issues at a brick and mortar school, the truth is they would have the exact same problems.
At the start, the school seemed really helpful with some great advisers and a great career center, however, that changed fast. First if you are interested in programming or information systems do not go here, this school throws you into java programming without any pre-reqs in syntax or html.... which ultimately leaves you having no clue what's going on. The textbooks dealing with technology and programming languages does not even talk talk about the material needed to program the simple assignments. Instructors in management and economics are very rude, do not respond to emails, and rarely participate in class discussion boards. I emailed a prof. asking them to go over course material and pay attention to discussion boards which are there to ask questions (which he did not), he replied with a random response to a past project giving no feedback at all, I simply asked him to please instruct us. What I got in return was a letter from the dean telling me I was violating a school code and to refrain from emailing my instructor and to relay all concern to advising and not a instructor otherwise I would be put on academic and behavior probation. These instructors are horrible and do not help, the programs are structured horribly, and the tutoring department are out sourced over seas and do not understand English easily. The only good part of the school is that the advisors are amazingly nice.
This online program started okay, then took a hard turn for the worse. Started with a paper, which I scored well on, but then the computer program for week two did not function. I tried to figure it out on my own but after 6 hours finally gave up. I brought up the issue and was told I should have clicked on the help button on the program as if I did not try that in the 6 hours of trying to get it to work. Was also told the course modules had adequate materials. No lessons at all. I couldn't have been more disappointed in a course. Wasted time on discussion boards with make believe scenarios instead of actually learning anything.
I previously graduated from a local school with my bachelor's degree. I decided to go to SNHU for my Master's and I wanted to do it online. I must say I was impressed. The online tools are exceptional. Each course is of course unique based on the instructor. Overall it was great. My student advisor was helpful and always available. The price was fair. The regional accreditation is the highest there is. All these are reasons I chose to go there. I'd do it again.