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University of Phoenix Reviews

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Student & Graduate Reviews (1,038)

3 out of 5
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Degree: Beverage Management
Graduation Year: 2012

I had graduated from UoP in 2012 with a Master of Management degree. This was after graduating with a Bachelor of Science in Business Management from UoP as well. Overall impression of the instruction is an average one at best. UoP touts their instructors as having real world experience which they do and some instructors are actually there to instruct. For the most part, many are facilitators who leave it to the students to learn what they want to learn and skip what they want to skip. This may or may not get you a good grade in a class but that is what the level of expectation is. I knew going into UoP what the school was about. You get out of it what you put in and I planned to put in a lot of work. However, I saw many students struggling with the curricula and pace of coursework. Know what you are getting into before signing up. I am happy with my degrees and know what it took to get them. I had been honorably discharged from the Marine Corps after almost 10 years and began working full time when I started at UoP. Online schools for working adults are no joke. They are time consuming, challenging and can be very rewarding. I have recommended UoP to people in the past and have two siblings who are/have attended. The Bachelors degree I had earned helped me in my career. At this time I do not believe the Masters degree has helped. I think it is more of experience playing a role in my professional development and progression more so than level of education. In saying that, it surely does not hurt.

2 out of 5
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Degree: Information Technology
Graduation Year: 2012

I have to say that I did not have a good experience in this school. However, I believe it is because I need more hands on and visual learning then what is offered at Phoenix. I cannot learn by just reading a book. I did graduate but I struggled. My GPA suffered because of this. I had a GPA from a previous school that was a 3.9. I had to change my major to something that wasn't offered at the first school so I transferred to Phoenix. My husband obtained his BS degree from Phoenix and did great. We just learn differently. He likes being able to just read the book and have very little contact with the instructors. I, on the other hand, like having classes where I can ask questions and see what other students are asking about. I like having my reading assignments, and I also like having videos that help teach. I am attending another school for my BS, and I think I have found a learning experience that is right for me. What I'm trying to say is, if you are like me and learn by reading, watching, hearing and actually being taught then Phoenix may not be for you. A lot of online colleges and universities can walk you through one of their classes prior to you actually committing to their school. Take them up on that so that you know what you are getting yourself into. This is a huge commitment, so do your research prior to getting yourself into debt and not being happy with your choices.

5 out of 5
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Degree: Conflict Resolution
Graduation Year: 2012

I personally graduated from the UoP with two degrees; my associates in arts of psychology and my bachelors in science in human services management... and I had an amazing experience. If financial aid would have paid for me to obtain my masters degree at the UoP, I would have.

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5 out of 5
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Degree: Information Technology
Graduation Year: 2016

For every poor review I have seen, I can also find a good one to match it. That alone tells me research is necessary for each and every prospective student. I will agree that this university, like most online universities, is not necessarily perfect for everyone, nor every degree. However, my experience, thus far, has been pretty good. I have limitations that put a serious damper on what I can and cannot do. Although not ideal, I searched for a program that would suit my needs. I did not jump into this decision lightly, which is where I believe many people make their first mistake. I do want to urge everyone reading to please take each and every review with a grain of salt. Sometimes, it is not necessarily the machine, but rather the operator, with the error. It is quite clear both from taking my current courses, as well as reading reviews from current and past students as well, that many are not suited for this kind of learning environment. I do not expect this university or the degrees I obtain to give me the world. I do not expect that everyone will see my degrees and say "hey, let's hire this person on the spot". Just as I would not expect these things from ANY university. No degree, and no university, is going to guarantee you employment. In this country, the unemployment rate is staggering, at best. Do not expect ANY degree to be your magic bean of fortune, it is simply not going to happen. I have had no problems whatsoever with the financial department, thus far. I have had some personal issues with an instructor, and a couple of other students, but isn't that simply how life works? Not everyone is going to see eye to eye, and that includes instructors/professors and students, as well. I am thoroughly enjoying this program, right now. If at some point I feel it is not sufficient, I will do even more research to figure out my options then. For now, I am quite proud of the work I have accomplished, the skills I have learned and the knowledge I have obtained both through working in my courses as well as my own research done on the side. I am quite certain I could probably learn everything I learn in the course of obtaining my degrees, without this university. However that does not present me with a degree, which is most often required in this field. Having a degree does not guarantee employment, but not having a degree will almost always guarantee no employment. The lesser of two evils is what I would go with, personally. For those who cannot attend a brick and mortar university, for whatever reason, an online university is typically a great choice. However, you still need to do your own research to determine which one will be best for you and your situation. No one person can determine what is best for another without walking a mile in their shoes. I actually know of quite a few people, personally, who have taken the same courses I currently am enrolled in, obtained the same degrees I am trying to obtain, and have gainful employment because of them. As I started off this review saying...for every negative review, there is likely at least one positive. Positive word of mouth typically travels far slower than negative word of mouth. When someone has something bad to say, they are more likely to shout it out to the world, than when they have something positive to say. The biggest reason you will not see many positive reviews, is because those of us who make them are often called shills, liars, and a myriad of other negative things as well. Just because we did not have, or are not having, the same experience as some, does not in any way negate the experience we did have, or are having. You are far more likely to be shunned by others, so to speak, when you have something positive to say about this university. Whether or not that is fair, I suppose is up to personal interpretation. However I personally take all reviews with a grain of salt. I can also tell, merely by looking at the grammar and punctuation many people use, that no university would welcome those folks with open arms. Perhaps those people would benefit from going back to school for a little while longer to expand their education before pursuing a degree of any sort. It is very clear even in the courses I am currently taking, that some people are simply not ready for a college level course, regardless of the university from which it is offered. Typos are one thing, everyone makes them now and again, they are excusable. Poor English skills, however, are not easily overlooked by someone like myself, that truly wants to take your word at face value. I cannot take someone who cannot type properly seriously. It tends to drive doubt in my head about the validity of the claims in the reviews.

2 out of 5
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Degree: Human Services, General
Graduation Year: 2012

First, let me start off by saying that UOP school was GREAT the first two years I attended. I received my Associate of Art degree in Criminal Justice. Decided to pursue my education when UOP offered a Bachelor degree in human service/family service. At the start of each week I look on forum and priority my assignments. Which assignment was the easiest and which ones I needed more time with. The easiest was the questions that had to be answered I had four to 5 days to turn in. Wanted to read chapters for my other assignment. When I went to go to the forum to retrieve the questions a few days later. The work was not there being tired I sent e-mail to my instructor and these are my words. I had a long day at work today just getting in. Tell me my eyes are playing tricks with me. I do not see the work that I am supposed to do. Knowing she would not respond that night because it was late, but she will receive it in a.m. I went a step further and called technical support and spoke to Ethan. He looked in the forum as well and nothing was found. Asked E. what can I do in this matter and why did this happen. He stated that the instructor probably went in to modify something and accidentally deleted assignment. He stated it happens he stated to have her call back and technical support will help her put it back in forum. Next morning a response from instructor she stated I know the work is there, because I put it there. I am the instructor and I have a right to modify the forum. I replied and stated I had technical support to look in forum and he found nothing as well. Advised her that I will check again, but I knew it was not there. She sent me the work two days later. I did it the same day and sent it to her. She replied back by saying this is not acceptable, because the deadline has past. I called my counselors and advised them of everything that was going on. I sent in the e-mails the instructor and I had and I was told that someone will follow up with me. Every time I called I got a different person. S. who was my financial counselor told me that J.the person who was working on this did not receive any of my e-mails. Well, I have them and I sent this information to UOP for a follow up. I sent in my paperwork two months ago and nothing. I now have the same grievance paperwork I sent the first time. I got it notarized and I am now waiting for a reply about my dispute. S. should not work at UOP she is so unprofessional and she basically called me a liar. When she told me Jennifer never received any paperwork about the instructor and me. I sent her a screen shot of it and she never followed up with me. Also, she called me to make arrangements to pay for the failed class. I am waiting to hear back from University Of Phoenix dispute team. I did agree to send in 30 dollars a month until this is resolved. She stated this will take too long to pay. I am sending this over to a collection agency and call was ended. Getting my documents notarized and sending them in for a second time. To make matter worse S. stated I doubt if anything will be done, because this happen in August 2012. Funny, you are correct, but I was allowed to take two more classes without this matter being resolved. This was not supposed to happen until the grade dispute was resolved. Waiting to see what happens. Like I stated to S. I will get my Bachelor degree, but it will not be there.

5 out of 5
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Degree: Business
Graduation Year: 2014

Hello I am a recent graduate of University of Phoenix. I graduated in May 2014 with an MBA. I have to say overall I had a very good experience with University of Phoenix and I definitely value the education I received. Although I must say it was intense with a new class starting every 6 weeks I felt very supported by the advisors and financial staff. For the first class the advisor and admissions personnel called every week to ensure I was doing okay. They would actually be able to see the number of posts I made in discussions for the week and ensure I was meeting the minimum. I felt that the organization cared about my success from the very beginning. The instructors were great and were always there to educate me on any topics I needed clarification on, many even guiding me to outside resources that would help me in my professional goals once I completed my schooling. All experiences and facets won't be positive due to the fact we don't live in a perfect world. However I learned much from my time at UOP that I will carry with me throughout my life. Thanks UOP for helping me reach one of my life's goals.

5 out of 5
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Graduation Year: 2015

I have been attending the University of Phoenix for 3 years, and I cannot begin to describe how satisfied with my learning experience. I have attended traditional colleges, and UOPx beats them all out. The facilitators are all working in the field of the classes they teach, and they are so incredibly knowledgeable. The feedback that I have received on my papers has been excellent, and my writing style has improved dramatically. While the tuition can be a little expensive, it is worth every penny.

5 out of 5
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Degree: Human Services, General
Graduation Year: 2017

I find some of these negative reviews hard to believe sometimes. My experience this far has been exceptional. I've never NOT heard back from in instructors or advisors. I get a call every month from all 3 just to ensure I'm doing OK in all aspects of school and life! The work isn't that easy, but well worth it. I've enjoyed my class experiance, the website is easy for me to navigate, tech. support is on point. I haven't anything to complain about except maybe the price. But, it would cost just as much if anywhere else If you factor in gas, and child care I would need. This school gets a lot of flack from those who have never experienced it. I have 3 friends that found jobs almost immediately after graduating UOP, so I'll take their word for it. It may be a joke to a lot of people, but it's worth it to me!

1 out of 5
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Degree: Psychology, General
Graduation Year: 2014

The courses seemed to be great in the beginning. Then they introduced this new classroom thing and everyone is confused and it is chaos online. The instructors do not reply to private messages that students send to them. I have asked my instructor a bunch of times for help in regards to my math homework and it's been a week and he still has not replied. After this new classroom format for their online program it seems like this college has gone downhill.

5 out of 5
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Degree: Elementary Education
Graduation Year: 2016

First of all it takes a very dedicated person to go to school online. You have to be very disciplined. Personally I think that the university is good for some programs but not all programs. For the one that I am doing it is good . It allows me to go to school and work full time. I could not go to school otherwise. As for some of you that don't like phoenix , that's fine. After reading some of the comments it is plain to see that this school is not for you. As i said you have to be dedicated to put in the right amount of time to gain anything from online education. My tuition has never changed from the first day when they quoted me on it, and i have never had any trouble with being able to contact some one if i needed help. As far as the "look" you get from other people when you tell them where your going to school, It does not bother me. At least I am trying to get a degree and a better job, what are they doing? Some programs or degrees are better earned in regular schools, but most are just as good online. Nothing in this life is easy, you have to work hard no matter what you do. If your not willing to do the work then guess what, you wont accomplish anything.

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