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University of Phoenix Reviews

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Student & Graduate Reviews (1,038)

4 out of 5
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I attended this school for about a year. The entire time I was there it was a mess trying to get ahold of people. I would constantly call and email and would rarely get a response.

I didn't feel like I was getting a good education. Yes, I had great grades. I rarely had to study or do anything to keep those. I like to feel challenged when getting degrees, especially for that kind of money.

I transferred to another university here in my state and they could not receive my financial aid because UoP had not done their paperwork 4 months ago like they were supposed to. They finally released everything.

It's very chaotic. Teachers never respond and counselors are worse. I would not want anyone I know attending this school. Good luck to those of you who do.

4 out of 5
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UoP, like other for profit so-called universities allow anyone into the program. This impacts the quality of the program tremendously. In group projects, students typically have one or more peers who have difficulty with simple writing skills. The program is based on writing, which means you will pick up the slack.

There are no lectures, no tests, and very little quality controls in place. In my opinion, it is an overpriced online correspondence school. For less money, consider online programs from public schools or local colleges. You'll get a better education guaranteed and the shady Phoenix salesmen won't harass you (the first sign that something is awry.)

4 out of 5
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I've read a lot of negative reviews here and every single one of them, with the exception of one, complained about things that organized adults with initiative could handle. I attended this school when I was in the military, earned my associate and four years later, am now starting a degree in accounting. All I have to say is I HAD PROBLEMS TOO yet I still recommend this school. But only to those who have the time, initiative and organizational skills to tackle any situation that may arise. The team concept at the school can and, more often than not, does suck. Guess what? I took three semesters of classes at a local community college and the same situation arises, only, I don't have the time to physically be there to babysit them all the time. You will be teaching yourself the information, not doubt about it, so be prepared for that. Bottom line, if you have issues with anything about this school or any other school and feel you can't or don't want to put the extra time in to fix it, do yourself a favor and get out. Trust me when I say the issues at the school are numerous but are shared with many other schools out there. There are always counselors who don't care, I've met plenty of them at other universities and community colleges. And this is a for-profit school so you should be prepared to offer proof of what you do when they ask for more and they don't deserve it. For the person that received F's in their first two classes despite working their butt off, I had the same problem with a teacher. But I kept documentation of everything I did for that class and the grades I got for them, confronted the teacher and adviser, and finally received the grade I earned. This is not a unique problem to the school since my wife had an issue with one of her grades when she attended a brick and mortar school, kept no documentation and couldn't argue it to the school or teacher. University of Phoenix: Only for those who have initiative, REAL drive, and the ability to take responsibility for themselves. Blaming the school for having teammates that don't care doesn't make any sense to me because you WILL get that at ANY school you attend, guaranteed.

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4 out of 5
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I am in my last week of my masters program at UOP but I am not very pleased with my experience. I would admit that my writing has improved and the subject areas were pretty good however, some of the instructors were less knowledgeable than I was. The APA format required is subject to each instructor’s discretion and you don't find out what is expected until you have lost points off of your first paper for whatever reasons they decided to deduct for. I also found that the learning teams can be difficult because you may end up with some incompetent and unwilling teammates. I lost a lot of points from a teammate’s portion although we asked her to revise because she did not answer the questions required. Some say they grade based on the individual in the group but that is bull. Now let's not talk about the cost. I owe so much money right now but I was half way through before I realized how much it was going to cost and by then it was too late to start somewhere else. My advice, be cautious and aware of all aspects before embarking on the UOP journey.

4 out of 5
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I have been attending UOP for 4 years, which I received a Bachelors in Criminal Justice and about to receive a Masters as well. I have found my time at UOP has been some what challenging, but fulfilling in regards to my academics. The biggest problem I have found with UOP is the staffing. They show little confidence in their ability to do their jobs. Both academic and financial advisers have displayed nothing but laziness and incompetence, leaving students frustrated and angry. During my course with UOP I have found myself taking matters up the chain, which I continued finding the same problems, especially within management. I have come to terms that UOP is devoted to take students money, providing little assistance as possible. During my 4 years I have had several academic councilors who have failed miserably to provide adequate customer service and when I have attempted to address this matter with proper personnel, I received nothing but excuses. I have many times thought about continuing my education with a different institution, but due to the quality of instructors that I have had over the past 4 years, I have decided to stay. The only reason I continued my education with UOP is because of the instructors and the programs that are available to working adults, like myself. As an 8 Navy Veteran, I have learned that the best way to get through difficult situations is to fight through it and stay focused on your objectives, which in this case was my education. As for my recommendation to anyone looking to attend UOP, I say be careful and make sure this school is the right school for you. Staffing is incompetent and will provide you with little to no help, but on the flip side, the instructors in my book are A quality. If I was to do it all over again, I not sure if I would choice UOP as my first choice, but I wouldn't rule it out.

4 out of 5
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I am a working professional with 18 years of management experience. I need a degree to improve my wage earning potential. I have a family and I am married along with working 40 plus hours a week. My time with the University of Phoenix was well spent but here are a few items that may merit consideration. The first thing is what do you as a prospective or current student expect from this institution? If the goal is to get a degree in an environment other than traditional classroom work then U of P will fit the bill. The second thing to consider is far more introspective. Are you someone who is self motivated and able to adhere to a rigid schedule independently? If you are not then U of P is NOT for you. The reality is that ANY online environment requires major self discipline. The third thing to consider is your degree path in conjunction with what your professional field requires. If you need an MBA with specific accreditation then do the research and find out what U of P offers. If your specific accreditation need is not there then DO NOT assume U of P will fit the bill. The fourth thing to consider is whether or not U of P will even fit with your overall goals. Find out if your employer will accept a U of P degree before you start. There are plenty of online programs available so do the research and pick the one that is the best for your need. The fifth thing to consider is credit transfers. Again do the required research and maximize your opportunities. Most universities and colleges will accept U of P credits because U of P is regionally accredited. My credits will be accepted 100% by the university I will attend to earn my graduate degree. Remember your arm is not being twisted to attend U of P so take charge of your own destiny and figure things out on your own. I had no trouble with my counselors because I asked plenty of questions and I took control of my education. When I had questions or concerns I did not wait until the last minute to address them. I allowed a reasonable amount of time (24 to 48 hours) for my counselors to find answers or solutions before responding back to me. This is an online environment and a business so expecting immediate responses is not realistic. Yes I ruffled a few feathers when the counselors did not meet my expectations. When I am spending my hard earned money that is just the way life is. I got the education I paid for because I put forth the effort. Some of the instructors were good and some were bad but that is no different than any other college or university across the nation. The school develops the curriculum and I personally have no issues with that. In my opinion this eliminates much of the potential for professor bias in the classroom instruction. I have sat through enough liberal indoctrination in my life and at my age I have no tolerance for such frivolous academic nonsense. The course work was not easy but it was also not impossible. I spent 30 hours per week studying for my two classes. The pace is accelerated so be prepared to find a way to make things happen on your own. The group learning environment was personally very tense in the beginning. I requested that my group change until I found one that was up to my own speed and expectations. Once I had that chemistry I simply did not allow it to be changed. Yes I ruffled some feathers but it is my money. The reality is know what you need and develop a plan to attain that need. If you are expecting to have your hand held and a cheerleader right next to you then do yourself a favor and go to a traditional institution of higher learning.

4 out of 5
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First, the school would not give me credit for any courses. I have an accounting degree and have been working in finance for the past twenty years. I was told I had to take Accounting and Finance, even with the background I have. Really, it's all about the money the school needs to collect. Second, the learning environment was good enough with resources that are available for research. However, being forced into groups in which every member receives the same grade regardless on how much the student contributed was the most frustrating aspect of the online environment. I just finished my 5th of 16 classes required for the MBA with such disgust in the ability and competency of the instructor and the academic advisor that I have officially withdrawn from UoP. The first four classes I received A's, but the last one I chose not to finish the last week of class, ended the course with a B. So, I am not a problem student with difficulties that I blame others for. I just expected more participation from the students to be satisfied with the groups I was assigned to. I was reprimanded for a comment made to a group member deemed "inappropriate." No swearing, no name calling, just wanted to see him step up, especially in a leadership class. Finally, my academic counselor never once returned my calls. She replied to my request to withdraw with an attached form, followed by a sentence advising me to call her to schedule my next class. Hmmmm. Not paying attention to detail. My overall experience was not one I would wish upon any student, at any level.

4 out of 5
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I’m not sure why there are so many complaints about UOP, any problem I have had has been resolved very quickly by either my instructors or by my counselors. Most of my instructors have been wonderful, only one instructor seemed to be a bit strict on my discussion question posts (requiring the posts to be at least 150 words), but that was not really an issue for me. Overall my 1 and a half years attending this university have not only been a great experience, it has also improved the way I feel about myself having a GPA of 3.97. I have never had a financial issue that could never be solved, I have never had an error that could not be corrected, and although some counselors are difficult to reach, they have always gotten back to me to solve the issue or answer my questions. The many negative reviews for UOP do not truly describe my educational experience, but I would agree that online education is not for everyone. I expect to graduate with an associate’s degree in psychology august 2010, my only issue is that UOP does not currently have a clinical psychology program and I will have to attend another university to continue my education.

4 out of 5
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I attended UOP from late 2008 until September 2009. I was excited to be attending the university because they seemed as if they were more put together then most online schools.

At first, my Academic Counselor would call me all of the time to check in and make sure that I was doing well. BUT when I had questions for her, it would take forever to receive a call back AND then we would play this phone tag game. When leaving a VM, I would let her know to call me after 4pm (which she had done during the honeymoon phase of our relationship) but she still insisted on calling me during my work hours KNOWING that I wouldnt be able to pick up my cell to talk to her. What is it that she wasn't understanding?!?! UGH! Then when she would call me, she would act as if she never got my initial message stating the problem.

The second problem was the finance counselor. She was nice but seemed clueless as to what was going on. I always had my questions ready and she could never give me a straight answer. I will say that she was helpful especially when it came to making payment arrangements BUT I am still trying to figure out why I still owe over 1500.00. I still cant get a straight answer on that one and that is one of the reasons why I have decided to leave.

The last problem is the learning teams. I have taken 5 classes with them and almost half of the learning teams I have been involved with have been horrible. The last class I had taken was the turning point for me! There was 5 of us on the team and if one person wasn't sick then there would be something wrong with someone's computer and etc, etc. I understand everyone has issues but it seemed a bit much when they happened every week.

When it came down to the project, we set a date as to when it should be submitted for peer-review. Three of us handed them in on time and the other two were full of excuses. The instructor never recieved the finished product. The 3 of us tried to reach out to the slackers via team forum or email and never got responses. I pleaded with the instructor not to give us three a failing grade. It took the instructor 4 days to get back to me but I ended up with a B in that class. STUFF LIKE THAT I CANNOT TOLERATE! I do not want my grade to be dependant upon someone else handing in work or etc!

You also have to deal with the time difference of some of the teammates. Sometimes they wont be able to log on until they leave work which may be the time that I go to bed! Or - they may work 2 jobs and not be able to log into the team forum until the weekend and to me, that prolongs any projects that your team has to work on. The whole thing seems a mess to me!

I honestly do not think that the learning teams are necessary, but my opinion will not make a difference. A lot of people that I have spoke to have stated that they will not apply there because they do not have the time or energy to deal with learning teams. The education was fine but the learning teams are a mess. If you are considering attending UOP, please consider the whole learning team thing and if that meets your needs.

4 out of 5
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I received a BSM a few months ago, and I can honestly say the road to achieving this goal was paved with a few rather rough bumps.

The biggest issue was dealing with the learning teams. Being active duty military I learned to identify conflict management/resolution techniques to deal with the many "ideas" from group peers (this kept me sane). Each class was the same ol' thing: forming, storming, norming, and performing; the problem was that by the time the group came together it was well into the 4th week and by that time all the group cared was about submitting a "final project".

UoP will not let you start a class unless they have been paid first...and if a student needs to drop a class (for an emergency) in the first two days after an electronic post was made, that student pretty much has to speak with Congress to get the money returned...

I do have to thank UoP for making a better writer out of me - the amount of papers that students have to write is a little excessive, not a bad thing but excessive. I will be pursuing a MBA from a different institution.

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