American College of Education Reviews
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I am currently one class away from receiving my degree and received an email 1 week to the start of class, stating that I would need to pay the course up front or get dropped from the program due to retaking a course?! Problem is, this stipulation was never stated and I called a few months ago to ensure that the payment plan that I have been on will cover the summer course and was told it would be taken out of my paycheck once school resumes in the Fall, and I would receive my degree when the course is paid in full. Prior to this happening, I took classes with ACE four years ago to receive my ESL endorsement and had a nice experience. After a little research, I discovered that I could receive my Masters in ESL if completed within five years of the classes I took for the endorsement (the courses from the endorsement would carry over, thus I was half done with the Masters degree). ACE seemed to be a reasonable and smart choice to obtain my Master's degree as they also work with my school district by deducting money from my paycheck bi-weekly. I would just have to ensure that I complete the courses prior to October 2018. Lo and behold if I do not take this course in July or August, the next time to take the course is October (Thus, I would have to take the course I took in October of 2013 again providing ACE with more money). After reading the other reviews, I am realizing that unethical practices may be a typical pattern of ACE. I have emailed and called ACE to work the financial situation out to no avail. I have written a complaint after discovering that my balance shows different prices in different sections, and no one has contacted me. I have every reason to believe that I am being swindled as customer service was once overly helpful and now are not providing adequate information about my balance or responding to my emails or complaints. Talking on the phone was also useless as the staff has no explanation as to why I was told I could continue on the payment plan after pulling up my information and class history. Do not waste your time or money. If you do, get everything in writing.
ACE changed the doctoral requirements without warning mid-program. For some now-obsolete courses, money will be applied to future courses but no compensation of time will be given. Some classes will require a focus of study change to be accepted, but tuition won't be reimbursed for those classes if you don't change your focus of study to the "General Track" (but really, what's the point of that track anyway?). I got my Masters from ACE and it did count towards my work, so I decided to stay on. This doctoral program change has caused many students to be out hundreds of study hours and thousands of dollars. The management has little respect for the problems this causes students all while saying it's for our own good.