American Public University System Reviews
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I first started with AMU back in 2009 while in Iraq. AMU was recommended to my by a counselor. This college has been great. I never had any problems with financial aid or the teachers. Sometimes the teacher do not get the grading accomplished on time but that really isn't an issue. I am currently working on my Masters. My significant other has received her Masters and Bachelors from APU. She has nothing but good things to say about the school as well. The only areas that I would give APU/AMU 3 stars or less on is the career services and major/minor prepared me for my career. The little that I have used career services was not the great experience. I submitted my resume for review. Got resume back stating that this needed to be reviewed but no further guidance was given. The other is major/minor preparing me for career. I am not working in the criminal justice field so my degree was pointless.
Overall I had a great experience at AMU! The courses are great for someone that has a busy lifestyle. Also, this school is accredited which was one of the major reasons why I chose it in the first place. I have no regrets and would do it all over again if I had to.
Like many people I read the reviews here, and thought "That won't happen to me." But I was wrong. The school misled me about the financial aid amount I would recieve, I frequently had issues loggin in. One time my work "dissappeared". Then the monies I was expecting as a refund did not arrive the day I was promised, instead it happened another day. I felt that there was dishonesty from the very beginning. The academic programs are excellent, but their financial aid, and other departments stink!
Having done an undergraduate degree with AMU, I was excited to see they had created a PhD program in Strategic Intelligence and I applied in mid-2018. I paid the application fee, submitted everything required, and sent my requests for three recommendation letters and that's where I ran into issues. I sent the requests and they were all completed within one week and submitted. The program was supposed to begin in October 2018 so I have plenty of time and waited for the program to open so I could begin (having already arranged VA funding and prepared to pay the rest of the tens-of-thousands of dollars of tuition. After a month or so of not hearing back, I wrote and asked what was happening and learned that AMU had not received the letters. Surprised as I was told they had all been submitted, I reached back out to my recommenders and was informed they had all indeed been submitted. I wrote back to AMU and asked and finally got told they would have to be submitted again. Somewhat embarrassed and already questioning the amount of money I would spend on this place, I nonetheless asked for them to be done again and asked for three more letters to be submitted. Two of these new letters I actually watched be submitted as they were from PhD-holding coworkers who discussed the process with me. After another month, having now missed the program start and being told to wait until the next course in January 2019, I asked again the status of the letters. No response. Some time later, having presumed the course was not going to work and now confident the program was a sham, I got an email telling me the March 2019 course would be closed if the letters weren't submitted soon. I wrote back and told them with gusto that these had been submitted multiple times and there must be an issue with the system. I also explained I was becoming suspicious of the university for not having an ability to fix their portal and openly wondered about the process of doing a multiple-year program with them if such a simple task was so difficult. And they immediately helped me out and it was fixed! (just kidding). I got told in essentially a form letter that all my emails came in, that I could archive my application and just lose the application money or ask for the letters again. There was no way that I would ask again as the recommenders are pretty important people with busy schedules and they don't have time to continually submit letters for me, so I explained that in a nice way, noted I was going to end up withdrawing my application (losing $150 or so) and complete some reviews of the school to protect others from this and, I guess not surprisingly, they didn't care at all. They just replied and said "okay, we've archived your application." So, if you're still interested in their graduate programs, I'd highly recommend you look at schools like UMUC as I've already wasted six months and lost enough money to realize AMU is making more than enough from other Soldiers and civilians to really care too much about you.
This college was very disappointing. I took online schooling, the teachers were fine but financial aid messed up. I had an outside scholarship applied and some how financial aid managed to make it so my payment showed up that I didn't pay anything. I am now waiting to see if I have to drop my classes and be charged because it is happening so late in the semester all because they messed up.
I have read a lot of bad reviews and and think that they are just complaining because students now expect their hands to be held. If you cannot manage your time and do ALL the required reading materials on your own, then go to a community college or an actual classroom. The professors are there to guide you through the course not to give you the answers. What purpose would an education be if not taught how to do one's own research. Honestly, everything you need to learn is in the text book and the course resources and lessons. APUS library also has a vast amount of research articles and options. They even provide Lexus Nexus for free which I used while I worked for the City Attorney's Office. APUS and online school teaches you to be independent and to do your own research rather than relying on a professional's word of mouth. I am now working for the State in the financial field working on my second master's degree from APUS: my MBA in Accounting.
Bottom Line Up Front: I finished my MA with AMU in 2015 and had no problem getting into a doctoral program. Yes, I had to take a GRE before being accepted into the doctoral program, but the degree itself counted saving me the pain of an additional 36 hours of course work. While I will not name drop, the school I am currently attending is a Public, Non-Profit University. I know while attending AMU I had concerns about how the degree would be viewed by other universities, to my relief, everything turned out just fine.
Hello, I havnt actually graduated from this school but Id like to write a review on my experience trying to attend this school online in 2017. I applied to this school because my other online school didnt offer my major. I went through the most rigorous and frustrating application process ever. The communication was so poorly executed that I spent two months constantly talking to the financial team and getting my questions answered only to find out that I missed the deadline on one single document that I sent in but it wasnt reviewed because it got lost in the system. Then my mother was told on the phone we needed an additional document that wasnt mentioned beforehand but then when we called back again we didnt need that mysterious document anymore? I explained my frustration and how I worked very hard to get this done because I take my education seriously and I was met with a grouchy women on the phone who basically told me tough luck. Now Im stuck paying this school a grand for a class I couldnt even take?!?!? For a young student who works full time, pays all of my bills and pays for school myself I found this so wrong! The education system needs to be made more accessible to young students trying to access their career paths! If you want to go to school online check out University of Illinois at Urbana-Champaign. Super easy application process no complications, really awesome and intelligent teachers, and really great list of majors and classes to choose from!
I have attended other online universities, and AMU is by far the most user friendly. Professors were available and answered concerns in a timely manner. Student support personnel were wonderful to work with. I honestly cannot complain. I would attend again.
School had great reviews so i wanted in. My experience with the instructors thus far has been great but the financial aid department needs new staff or a good tuning up because they are by far the worst i've ever dealt with. Their miscommunication and missed correspondences could ruin a person. I received an email that was referencing a previous email that they never sent! I checked my spam, deleted, inbox and there wasnt an email sent from financial aid so when i asked them, to resend the original email (forward it showing it had been sent) they couldn't produce it. As i told the representative in their department, if i were a beginner student, that alone would have discouraged me from pursuing my degree because most students rely on financial aid. Check other schools before signing on to APUS especially if your relying on financial aid to pay for school.