Capella University Reviews - Counseling

3.71 out of 5 stars
(34 Reviews)
  • Multiple Locations
  • Annual Tuition: $14,579
68% of 34 students said this degree improved their career prospects
71% of 34 students said they would recommend this program to others
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Student & Graduate Reviews

4.7 out of 5 stars
Kris - 7/18/2020
Degree: Counseling
Graduation Year: 2015
"I chose Capella because my state's board for counseling licensure stated that the only online program degree they would accept was from Capella, which was the only CACREP online program at the time. I appreciated being able to attend part time while raising my kids and mostly being able to work on classes when it fit my schedule. I quickly realized that the program was not for people who needed someone to walk them through each step or required extra tutoring. This was a good fit for me because I did not require the extra assistance. I knew people in local counseling programs at traditional schools, so we compared programs. The course materials were equivalent (many similar textbooks, lots of peer reviewed articles to read, and videos), but my program had fewer quizzes and tests, fewer meetings, and significantly more writing (2 weekly 500 word posts, 2-4 10-20 page papers per class, and a 70 page masters thesis). We all got internships at good locations and got licensed as counselors, and because my program was a CACREP program, my degree met the legal requirements of all other states (some of theirs did not even though they went to a prestigious school). One benefit of the school was that admission was easier than expected, which I appreciated from a life planning perspective (no stress, no wondering if I made the cut), but this high acceptance rate also meant that some of my classmates who were admitted were not prepared for the challenge were not able to keep up with class demands. That's the pros and cons of giving everyone a chance in a capitalist system like a for-profit school, some sink and some swim, and those who sank weren't in the next round. By the time I got to my residencies, 99% of my classmates with whom I interacted were qualified to be there and worked hard. When compared to my friends from the more prestigious local schools, I believe the Capella classmates have a stronger knowledge of legal and ethical issues in the profession and have better self-motivation and management skills (probably because we had to do so much on our own in our program). Diversity training in the program was good, and most of my classmates were/are from all over the country and members of populations that have been discriminated against, so culture differences was a big topic. My professors were excellent (with the exception of 1), and I am grateful for their guidance and engagement with their students. They were quick to call out problems of all kinds and offered recommendations for improvement, and they responded to emails and phone calls promptly. (After reading reviews, I'm wondering if it's because they were all counselors as well and likely got into the profession to help motivate others and make a difference.) The costs were equivalent to local universities, and I graduated with debt similar to that of my local peers with master degrees in counseling. My classmates with whom I am still in contact all got jobs, even promoted to management and supervisor positions, and some started privates practices in counseling. It was a good school for counselors when I attended, and I'd do the masters program again. I don't think I would do my PhD there, though, because I would want local advisors to help me with my dissertation. I'm very happy with my experience at Capella, and it will remain an enriching part of my life that taught me life skills and professional skills thst I don't think I would have had otherwise, for which I will always be grateful."
2.1 out of 5 stars
jb2121 - 4/13/2020
Degree: Counseling
Graduation Year: 2019
"Please find another university. I graduated with a Master's in General Mental Health Counseling and felt that Capella University really let me down. Really expensive (in the $80,000 range - which will take a very long time to pay off) and I felt like I have learned more myself just on my own motivation to be successful in the profession than I ever did with the classes they offered. Basically Capella's formula is to read articles, write discussions, and then write 2-3 papers throughout the 10 units over and over again until you graduate. There was 2 in person colloquiums which gave some practice, but I didn't feel at all prepared to help people with their challenges."
1.0 out of 5 stars
Leigh Evans - 10/31/2019
Degree: Counseling
Graduation Year: 2019
"PLEASE, do your research. This school is at most a degree factory. Sub par education & very little academic support. If you’re going here “just so you can say you have a Master’s”, look elsewhere & get a degree from a college that has a strong reputation & is morally & ethically accountable. A Capella degree has turned away many clients & cost me the opportunity to even make a first impression with local practices. Learn from my mistake. I’m now pursuing my PhD with a highly regarded university not only to advance my career but to also repair the damage Capella did to my business prospects. Don’t trust the glowing reviews, they are often written just to bury negative ones-always look at the date submitted as well. Keep looking & good luck."
2.1 out of 5 stars
Emma - 9/8/2019
Degree: Counseling
Graduation Year: 2020
"The degree itself is well designed, however the teaching post 2017 is mediocre with many of the quality teachers having left.Multiple unethical practices, no mental health assessment on students with students with mental health issues sometimes becoming unwell on the only face to face contact that students have with instructors and peers. Students are expected to have $1000 plus set aside for residencies that in my experience are poorly conducted with instructors coming out of recovery on some occassions and being bullying in nature.The complaints procedures are a sham with the department issuing their version of a complaint and staying with this. This is a for profit university so for poorer students the advantages are minimal and there is no proper preparation for the job market."
5.0 out of 5 stars
Kalyn Knupp - 5/25/2019
Degree: Counseling
Graduation Year: 2020
"I absolutely love my experience at Capella University. The staff have been wonderful to work with and truly do want the best for their students. When issues have sprung up in my life, the professors at Capella have been so understanding and have worked with me on due dates so I could get my personal life straightened up. The staff are also so quick to respond to e-mails and help with questions that one may have. Lastly, I am so glad that I feel like I am actually learning. The curriculum is hard, but through studying you can persevere; you will always feel like you're getting your money's worth at Capella. This is especially true when you experience residency for the first time-- so many other students and faculty are sharing experience and offering guidance. Hands-down the best decision I ever made with my education."
2.8 out of 5 stars
Anontoinette - 4/19/2019
Degree: Counseling
Graduation Year: 2019
"Capella Clinical Mental Health Counseling is an excellent program but because of the intricate nature of counseling supportive and protective factors should be in place. Faculty advisors are sometimes out of state, the administrative communication to students about changes in Instructors is poor. The worst thing is the tech support which seems to have dipped in standard since 2017. Firstly the customer service is horrible, either waiting for over 15 minutes to get the call responded to, and customer service representatives only seem interested in getting surveys out for themselves. The university seems to pray on poor minority students to keep its status but then offers little or no practical support. Students are expected to work a 30 hour a week internship with no pay and find the means to support themselves or family. Students are not required to go through personal therapy, so many have serious issues and are then unleashed on the vulnerable populations they will serve. Note that a 'For Profit' university focuses on just that and that appears to include less than ethical practice. One of our instructors was behaving rudely and bizarrely to students. A background check produced numerous criminal convictions yet she holds high ranking at the university."
5.0 out of 5 stars
Anonymous - 4/17/2019
Degree: Counseling
Graduation Year: 2022
"I'm a bit confused about the negative reviews. I'm on my second term at Capella and I have had zero issues thus far. My advisors have been great, my professors are clearly knowledgeable, and the course content is very detailed. Not only that, but I am getting a LOT of information and preparation for my future career, which is just the cherry on top. I have also not had any issues with my financial aid. I will leave another review after I graduate, but as of right now, it has been a breeze."
1.4 out of 5 stars
Toya - 2/5/2019
Degree: Counseling
Graduation Year: 2019
"Horrible school. I was kicked out of classes due to their websites lack of functionality. After 5 calls to tech support, the issue was not resolved, and I am no longer admitted to my class this semester. No one would work with me to resolve the issue. The people are unprofessional across the board."
1.0 out of 5 stars
Jennifer Mazonas - 1/14/2019
Degree: Counseling
Graduation Year: 2020
"I have never experienced such negligence from another university. I know reviews can always be hit or miss, but I highly suggest not attending this school; especially if you require financial aid to pay for your tuition. I also want to note that the counseling program is very generic. Everything is set up by the school so that each student is following the same path per the requirements of CACREP. I felt like I was not being challenged and it has turned me off completely from counseling. I transferred to another university and changed my major. Good luck."
5.0 out of 5 stars
Diane Fontneau - 9/20/2018
Degree: Counseling
Graduation Year: 2020
"Capella University has it all. Highly skilled professors, academic advisors, online technology and provides an online library with endless peer reviews scholarly journals, reports and publications. Peer collaboration is enough to give one the classroom feel without the time constraints of traveling miles to meet at inflexible times. Support is available all throughout the learning experience and while it is a lot of hard work, I wouldnt trade this experience for any other college."
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