Capella University Reviews of Master's in Human Services

  • 15 Reviews
  • Minneapolis (MN)
  • Annual Tuition: $15,233
78% of 15 students said this degree improved their career prospects
73% of 15 students said they would recommend this program to others
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Reviews - Master's in Human Services

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Susan Shields
  • Reviewed: 12/9/2020
  • Degree: Human Services
"I had an awesome experience with Capella University right from the beginning. My enrollment counselor encouraged and convinced me to make the decision within minutes that I had been tossing around and actually procrastinating over for 10 years. She helped me select a program that fit my passion and the professional work I've done for over 30 years. My career is in the social services industry and I was able to apply my profession to my studies and vice versa. It actually made my studies more meaningful, enriching, and empowering as I became more self-aware of my motivations and dedication to my profession. I recognized my strengths and weaknesses and I was able to build on the personal and professional qualities and skills I needed for overall growth and development. It was a spiritual experience that's been life changing and I thank Capella University for having that impact on my journey. Education and learning are paramount to learning more about ourselves and that is a true gift! It was a huge boost to my self-esteem that I graduated top honors with DISTINCTION!!"
  • Reviewed: 3/12/2018
  • Degree: Human Services
"Beyond accessibility and the conveniences for working students, the program challenged my boundaries of intellectual output. I learned to be more objective in responding to life and business by first learning to accept and then developing an instructors eye for knowledge. This aspect forced me to determine whether to conform to get the grade or to develop. I chose to allow the training to develop me for the future. This is a great program for the innovative rising professional."
Coltena Smith-Reynolds
  • Reviewed: 11/4/2017
  • Degree: Human Services
"This is my first course at Capella University. My professor is awesome! I find it very satisfying to have an advisor who responds to my questions and concerns, a professor who is knowledge in the field, welcomes the opportunity for correction, a university that offers opportunities and resources that are valuable. Technology is a function that we use daily. I have my books loaded through the app from Vitalsource bookshelf. Everything is accessible, and I find that to be important for students."
Human Service Professional
  • Reviewed: 8/15/2017
  • Degree: Human Services
"I recently received my MS in Human Services from Capella. I found the professors to be very efficient with grading, responding to email, and very understanding of life situations. The Professor I encountered were very respectful and compassionate about their students success with the program. The academic advisers were also very helpful, as I have had to consult with them on a few occasions. I will admit that the program is a little more costly than others, however, I made the choice to attend, with this in mind. Therefore, I cannot complain about it. My courses were 10 weeks long, and I only took one class per quarter. The financial aide department could benefit from customer service training and honesty. I think, aside from the cost, that Capella is an excellent school to pursue a MS in Human Services."
Mrs. Battle
  • Reviewed: 6/22/2017
  • Degree: Human Services
"Capella gave me the tools I needed as a stay at home mom to enter the workforce after being off work for 5 years to conquer my field. They make it easy to learn and communicate with the staff and faculty l learned a lot from my fellow students as well during my time"
  • Reviewed: 5/30/2017
  • Degree: Human Services
"I enrolled, initially, in the echo counseling program which was GREAT! However after half way through I free interest in the human service program. This is my 2nd year, overall experience of great. My current and past professors for the most part have be extremely helpful, hands on, understanding and flexible. My schedule accommodated my family time and work schedule. I have been taking 2 course a semester , I even took a couple drmesyets off. The advisors are wonderful the truly help guide throughout your courses. I would recommend Capella"
  • Reviewed: 2/28/2017
  • Degree: Human Services
"Great program that does not take years to complete. Supportive professors and wonderful opportunity to interact with peers all over the globe from varying education and career avenues. I learned more than I ever did sitting in a traditional classroom"
Disappointed learner
  • Reviewed: 1/12/2017
  • Degree: Human Services
"I was excited to pursue my degree. However now I am feeling like a bad choice. The first semester they woo you in initial they seemed to work with an employed person assignment due in a reasonable time during the week and responses by Sunday. As the time went on an increase of reading material averaging 60-100 pages not to mention reviews of articles and now assignments are due Wednesdays. Out of my five professors I actually had one professor who provided guidance. Often times glitches from their end so they say glitches from your end if you ask me its a way for you to fail a class so the price they quoted you on a degree extend as they stop grading so you can fail your class I actually had to start taking pictures when I submitted my work. This semester may be the one that broke the camel's back as I ca not gain access to the necessary tools. Oh lets not forget about the alleged tutoring they offer. Its been two semesters and I am still waiting. My advice I can not say that all online school s are like this but I can say Capella its not ahead of the game. Now I have to find a good lawyer because I took a loan for this school. Also they charged me last semester for a course for this semester before I registered. Run!"
Capella staff
Responded: 1/26/2017

Thank you for your post. We would welcome the opportunity to discuss your concerns about professor and tutor support, and also to discuss strategies for successfully completing your program and gaining access to the resources you need. Please send us an email at Be sure to include your full name, contact information and learner ID and we will have a team member reach out to you.

erin fitch
  • Reviewed: 8/18/2016
  • Degree: Human Services
"Great program I love the school they provide a lot of insight on each program also the career center is great they are always available I also like the tutors because they do provide great feedback on anything that you are having a problem with in class"
Patience and unfortunately no need for guidance.
  • Reviewed: 7/27/2016
  • Degree: Human Services
"This is suppose to be a college geared to people that are employed. Some courses unnecessary readings from 150 pages and beyond. Many glitches to access course rooms and ebooks. I had to rent two of my books and purchase another because ebooks were not available. Alas after I received my books I was charged for ebooks that I was able to gain access to. I am going to continue to strive however the lack of professors guidance is concerning. Really not convinced this is better than a traditional school. All this and unfortunately a glitch with accepting financial aid/loans. This is not a comprehensive learning experience its a rush but I am dedicated to both learn to understand and to complete my degree."
Laurel, Capella Staff
Responded: 8/17/2016

Hello. I am sorry to hear that you are concerned about aspects of your program. We would welcome the opportunity to discuss your experience. Please send us an email that includes your name, learner ID and contact information to and we will have a team member reach out to you right away.

  • Reviewed: 1/13/2015
  • Degree: Human Services
"The curriculum is outdated. Most readings are no more current than 2009. I consistently get 100's on my assignments with comments like "great job". Nobody's work is perfect, and "excellent work" is not a teaching tool. This class I have an instructor who can't put together a grammatically correct sentence. This school is the biggest student loan fraud institution. It's designed for students who wish to use the financial aid system for "a check" to supplement their income, nothing more. The teachers are nothing more than "hall monitors" who complain their student load is too much for them to respond to each student individually. This is criminal."
  • Reviewed: 1/9/2015
  • Degree: Human Services
"Capella University's online program allowed me the flexibility to work full time while caring for my child. The professors a highly trained and knowledgeable. The education I received was invaluable and the on-line class format is easy to use."
Current Learner
  • Reviewed: 12/26/2014
  • Degree: Human Services
"I am a current Graduate student at Capella. Recently a close family member had a major life change to happen that has subsequently put a physical and emotional strain on my family. I contacted my instructor as I was directed by the "advisors" to do, but I received very little leniency. I also work a very demanding job that requires me to be on-call. The problem with that is this: I had a conversation with the enrollment advisor about the demands of my job BEFORE I enrolled with Capella. I was assured that weekly coursework would not exceed approximately 8 hours per week. That has been a lie from day one of class. If you don't care about the quality of your work or the grades you receive surely you can fit assignments into the quoted 8-hour time frame. I am not that person. I hold a 4.0 GPA here and it has been hell to maintain. Sleepless nights at least 3 times per week trying to balance work with the demands of Capella instructors; forget a life outside of those 2. This last semester has been the absolute worst. The instructors formulate their course syllabus with absolutely no regard for the learner's obligations outside of their class, including OTHER CLASSES. You never know how anal the next instructor will be; one semicolon missing from a citation being used to lower your grade. I have read responses from people on this site who have called learners in situations like mine "lazy" or "unorganized". I am neither of those and I feel they should grow up and realize everyone's situation is not going to be ideal and definitely not identical to the next person. I am extremely ready to be done with this school, and I can promise you I will not be back for the degrees I plan to pursue after this one, nor will I recommend this school to anyone."
  • Reviewed: 7/25/2014
  • Degree: Human Services
"Different strokes for different folks! Each online school will have its pros and cons and Capella's no different. Unfortunately there will not be a school that 100% without flaws. This is an online institution and as far as I am concerned has done very well in terms of communication and providing me with the resources I need to be successful here. I attended a brick and mortar for my B.S. and ran into a few issues during my 4 years as I had just a few as well while in Capella but nothing to be upset about. Yes Capella is "expensive" but let's face it in comparison to what? I look at my education as an investment in myself and I understand the value of it. I received my Master's degree from here in 2013 and I am in my second quarter of my PhD program. I am very pleased with Capella. I would definitely recommend them. I currently work in higher education but still chose to go with Capella :-)"
  • Reviewed: 1/22/2013
  • Degree: Human Services
"Having graduated from a State University it took me a long while to warm up to the idea of an online program. I started at Liberty University because it is not just online, but also a brick and mortar school.Aside from the dozens of papers on religion, Liberty had nothing to offer me. I transferred to Capella and had mixed experiences with the professors. Some are actively engaged with students, while others are more there to advise the independent student.Capella is definitely for independent students who like to work and research on their own. Don't mistake this for being easy. You decide the direction of your work and are pushed to work that much harder. If you are looking for an easy A or degree look elsewhere."