Capella University Reviews
Student & Graduate Reviews (461)
The program itself is fine however the academic support resources are disgraceful. My experience was that the advising team and leadership were more interested in denying any error on their part and shifting blame on to the student despite multiple documented interactions. I truly expected to be treated professionally and have a very minor error (initially) corrected. Unfortunately their failure to accept responsibility and ongoing exchange has lead to almost half a quarter being wasted because I was enrolled in the wrong section on the course. I expected more.
I received both my B.A. and M.A. from brick and mortar schools. If I had to do it all over, I would have preferred doing it all online. Before entering Capella I researched all online schools that offered the degree I was seeking. I chose Capella because it appeared to be the most rigorous and challenging. After having received the Doctorate in Education I can say from experience that it was challenging and the professors very demanding. Finally, all my hard work paid off and I feel I have received a top notch education from what I consider the "Harvard" of online schools.
I was very pleased with my experience at Capella. Having completed my bachelor's and two master's at respected brick-and-mortar schools, I knew the difference between a rigorous program and a sub-par program. Capella's was high-quality. I will say, however, that students must be self-disciplined and able to motivate themselves to learn well. Capella professors do not spoon feed students. As well, they expect you know how to write at the doctoral level when you start the program. They do not tutor you in writing skills. This is as it should be. Since graduating, I have compared my program to others' who have or are completing their doctorate degrees at traditional schools, and I am often surprised to realize that my program was superior to theirs in many ways. My advisor and dissertation chair were great, and I moved through the dissertation process in a timely manner. The only complaint I had about Capella's PhD program is that there was no opportunity to participate in research with faculty or teach as an assistant to faculty, like there would be in a traditional, residential program.
I would highly recommend the B.S. in Information Technology degree residing within the School of Business and Technology Department. However, I would not ever recommend any of the School of Education programs. There is a huge difference in learning experience and treatment by professors. I was in my second graduate class in 2008 and I was in week seven. The professor was just now grading the beginning of week three assignments. I received a 4.0 for my undergraduate work and and "A" for my first graduate class. I received an "F" in my second graduate course. I dropped out because I just couldn't get the professor to respond. Her excuse was, I am being told to work on other assignments. Again, I wouldn't recommend the School of Education. I even tried to work with my Academic Counselor, Michael. He told me, "those people in the School of Education need to grow up." Needless to say, I have all A grades from this college and 1 F. All because I couldn't get the professor to respond. I decided the class wasn't worth the stress anymore, because the professor was so difficult to work with. On top of this, they kept my unused funds for 2008, which I found out after examining my loans in 2013. After six months of emails, I finally got Capella to send my lender a check for those funds. So just a word of caution. I have image snap shots to prove my statements as well that I kept all these years. This is the truth.
I am a current student working on my MA in Psychology through Capella University. Not gonna lie, my experience with this school has been sub-par. I would like to point out however, that my enrollment counselor, Pete was amazing through the enrollment process. But that's where the good experience stopped. First, they enrolled me in the wrong program, took them 2 weeks to get that corrected and so I was basically paying for tuition even though I did not have access to classes. Second, I am currently in my third course and registering for classes has been a nightmare- for some reason it never goes smoothly and there have been numerous "holds" on my account which were explained to me as "system errors". Yes they apologized for this, but apologies only go so far when it's a continuous problem. SO finally enrolled in my third class and here I am waiting on my tuition reimbursement. I was told this disbursement would occur in the third week of April...well its now May 6th and I have yet to receive it. My tuition comes out of my disbursement so of course I have been getting calls letting me know that my tuition is over due. NO KIDDING, SO IS MY DISBURSEMENT. I called the financial aid department today wondering where my reimbursement was and after a 20 minute hold complete with the worst hold music I've ever heard...the lady comes on and tells me...wait for it... its a system error and it should have been disbursed 2 weeks ago and she is very sorry. SHOCKING! *eye roll. So now I am getting harassing phone calls regarding my late tuition payment when it's not my fault...said financial aid, and remember, the phone calls are all recorded so I invite them to listen to them. UGH this will be my last class with Capella due to their serious lack of customer service, neglect for their students and failure to relay important information. I thank God I am on top of my stuff because other wise I would be enrolled in the wrong program, with access to no classes, and no financial aid. DONE DONE DONE. Also, id like to note that I currently work at a university on-campus as a financial aid representative. Their job is not that hard I promise, I do it every single day. How a university can conduct themselves this way and still be allowed to serve students is beyond me. Bottom line, find another school!
I have to have a graduate date to review, but I did not stay with this college. The class I took when I started my master's was easy. The financial aid office messed up my money situation. They did not tell me, I had to find this out after it was too late. I tried multiple times to get it straightened out, and spent countless hours on the phone with different departments. No help. Finally, I quit and enrolled in a normal school with a great support system. I am left owing them money for their mistake and they will not take any responsibility. They want their money (side note: the course I am paying for is not accepted by any other university so it means nothing) and that is that. They sent me a bill, I made a small payment but they sent me to collections anyway. I asked how they can, legally, send someone to collections who is paying and they said the bill was to be paid in full and that I had to set up a formal payment plan with them, but I didn't....no one ever told me that. The business office has very rude people that do not care about the student. I would NEVER recommend Capella for this reason. When the financial aid office doesn't understand what they are doing, it can set you up for financial ruin. And when the university doesn't care about you, except for your money, that is a tragedy.
Capella University offers a rigorous psychology program. The program is comparable to other institutions with appropriate regional accreditation. The program could be greatly enhanced by obtaining the APA program accreditation. This accreditation speaks volumes in the industry. Faculty are extremely knowledgeable practitioners who share their experience in the classroom to enhance the students' experiences. I found the faculty to be quite helpful in guiding me through the course material and Capella expectations. Another area of improvement could be financial aid. Capella's financial aid consists only of student loans and a few in-house scholarships. It would be helpful if they had access to other scholarships to assist students in securing additional financial aid. Tuition is also a bit pricey.
I completed MS from Capella through Flexpath during last winter. It was a wonderful experience. It was enriching, useful and helped in gaining recognition. Capella provided me maximum credit for my PMP course and recognized my earlier seduction. I am a proud alumni of Capella.
I started my Ed.D with a focus on Adult Ed in January, and so far so good. I have found that if you keep on top of assignments, and manage your time appropriately, you're golden. On the other hand, I have seen students drop off from the roster who I previously noticed during discussions were sorely lacking in writing and analysis skills, not to mention the basic skill of doing what the instructions tell you to do. I suspect that is what happened to many of the negative reviewers on this site (although certainly not all). The professors are pretty decent, although like any school they have their pluses and minuses. A lot of busy work early on and catering to the lowest common denominator, but as I said, that LCD has already started disappearing from classes and I am seeing rigor increase accordingly. I am a self-pay, so I can't comment on the student loan process or financial aid. They are a regionally accredited school so I have already been able to apply credits earned at Capella toward salary advancement at my work.
I am in the process of completing my PhD, just finalizing the dissertation. I've taken a lot of time lately to read through reviews of the university, and on the whole I am disappointed by the negative feedback. Everyone is entitled to their own opinion, so here is mine. I've been working on my PhD since 2010. I've plugged away steadily at it, class by class. I've had great, engaged professors, and I've had ones that were less than inspiring. I've made amazing friends (and met several in person) and I've also muddled my way through discussion posts with terrible grammar and obvious plagiarism. I have never once had a problem with financial aid, communication, or the administration. Not to say that there haven't been bad situations out there, but that has not been my experience. And it's not like the last six years have been stable. I changed jobs twice. I adopted my son. I got divorced and I got remarried. I relocated halfway across the country. I've managed my coursework from planes, hotels, on vacation, from my desk and from my kitchen table. Capella has been there through it all - making me better, pushing me past my limits, and helping me achieve a goal I set for myself when I was 10 years old. This is a university. It's an institution. You can approach it from the mindset that you should get what you pay for and play the blame game when it's not exactly what you expect, or you can step up and recognize that they are holding you accountable to a commitment you've made to yourself. You are expected to work. You are expected to have your act together. But they are willing to help you if you need it. Take negative experiences with a grain of salt. Everyone's experience is different, and nothing is perfect. Online learning is the only way I could be a doctor today, and I am immeasurably grateful for the experience.