Capella University Reviews
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I loved the program, but the for profit part is an issue. I'm so far in debt I will never see the end before I die. It's a shame because I would have liked to have gone on for certificates, another master's or a PhD. As far as the education, there were a few holes but over all I feel I was well prepared.
Capella Clinical Mental Health Counseling is an excellent program but because of the intricate nature of counseling supportive and protective factors should be in place. Faculty advisors are sometimes out of state, the administrative communication to students about changes in Instructors is poor. The worst thing is the tech support which seems to have dipped in standard since 2017. Firstly the customer service is horrible, either waiting for over 15 minutes to get the call responded to, and customer service representatives only seem interested in getting surveys out for themselves. The university seems to pray on poor minority students to keep its status but then offers little or no practical support. Students are expected to work a 30 hour a week internship with no pay and find the means to support themselves or family. Students are not required to go through personal therapy, so many have serious issues and are then unleashed on the vulnerable populations they will serve. Note that a 'For Profit' university focuses on just that and that appears to include less than ethical practice. One of our instructors was behaving rudely and bizarrely to students. A background check produced numerous criminal convictions yet she holds high ranking at the university.
Terrible doctorate support. Careless counselors and committee members. Over 100k in tuition and a very negative experience. I have known at least 55 doctorate students in similar situation and experience. I had to completed doctorate degree in another university that did support students!
Now that I have my transcripts and my diploma has been mailed out my honest review of Capella University is going to be 2.5 stars out of 5. The reason for this being that they failed to take great care in explaining the differences between class formats as well as the academic and financial impacts of both. I was kicked out of classes multiple times due to their failure to explain billing sessions is fine detail. This process was explained in general terms and rushed. In addition, the school fails to provide a host of learning modalities such as video, interactive, group, java etc for those who are visual/audio learners as opposed to just reading/writing text which is largely the basis since it is a research based design. Knowing that a new subject is not imbedded into the mind until it has been seen, heard, written and recited it is curious then as to why these methodologies werent utilized to their full extent especially for online learners to ensure the content is grasped. Many times I felt that the redundancy of the curriculum caused me bordem and that flexpath could use some definite improvements in the syllabus. Perhaps their regular online format is much different but this pertains to flexpath learning. These factors caused me to be removed from eligibility to graduate with honors including summa cum laude, the highest honor, which I recently found out is awarded to all eligible students OTHER THAN flexpath format students. In the long run it may not determine desirability in professional aspects however it was a goal I kept in mind and I wanted badly. I feel I have been cheated out of that honor even though I meet all requirements other than my chosen class format and finished with a 3.93 GPA. I should be recognised for that accomplishment despite format. I had some great and challenging teachers who pushed me more than I ever thought possible but because of this failure in communication and the negative repercussions on my goals, I will not be attending the school again.
First let me clarify that I did not graduate. I would have expected to graduate in December 2017 if things had progressed favorably. I finished my courses with honors (Delta Mu Delta), I got through approval of my research proposal, the study failed, I requested a change in methodology, my committee and I could not reach consensus so they kicked me out with extremely harsh language citing failure to complete my degree in 36 months. The peer interaction at Capella is fabulous. I made great friends who are very supportive and continued to be supportive both personally and professionally after I was kicked out. Many of my complaints are issues that upset them. I took the additional step of filing a complaint against Capella with the Minnesota Department of Education. The complaint focused on the lack of DBA faculty adherence to the grading rubric. Capella DBA faculty did make the required changes in record time and we as students were highly pleased with the changes (more improvements are needed). The skills gained from coursework have helped me professionally. Where I give Capella a failing review is in the way DBA faculty treat students with extensive professional experience. The DBA faculty style is command and control autocratic. Inquiries from students regarding subject matter are received by DBA faculty with contemptuous disdain and acidic feedback. In depth guidance that would enable an experienced professional to gain additional subject matter expertise is non-existent (at least on my topic which was an attempt to find small business applications for biosurfactant formulation). Instead, feedback focused on gramatic hypersensitivity with no guidance on the differences between US and foreign academic rhetorical styles. My attempts to solve the problem by assembling a support panel of faculty with foreign experience and subject matter expertise were received by Capella DBA faculty with hubris and disdain. Every attempt I made at creating resolution was received with contempt until there was nothing but acrimony left on both sides. Lesson learned: if you are the type of individual who can "follow orders" even if you don't agree then Capella is a good institution and will get you in and out expediently. On the other hand, if you are used to collegial professional environments and Socratic dialog with superiors, the Capella DBA is not at all the culture or environment in which this occurs and can be extremely toxic emotionally.
I had wanted my MBA for a long time. I started it twice; however, being on call 24/7 just did not allow me to reliably attend a Brick and Mortar school. Only when I taught classes was I able to do the B&M and then I still got interrupted. I thoroughly enjoyed my classes and the interaction with other students. Most of my instructors were very good I had a couple that were not so I transferred out or dropped the class and rescheduled. I wanted my doctorate and looked around of a different school as I thought that would be better. However, I came back to Capella as I did not find a school with the courses available that I wanted. Capella worked with me to adjust the courses I wanted. After taking all required courses except the Comp and Dissertation, I switched to an MS due to the cost and the loss of educational assistance when I changed jobs. My online experience was much better than B&M especially since there were a lot of international students with much different perspectives on the subjects. I would go back for another degree if I could afford it just because I enjoyed the learning, interaction with others and the challenge.
Most all of the instructors were helpful, others were out of touch with the industry. In general I would say this was a beneficial program. I liked the opportunity to interact during the Colloquiums. They were some of the best learning opportunities. Advising team was amazing they were always helpful even though they didn't always give me the answer I was hoping for.
I started at Capella in 2009 to work toward my BS in Psychology. I took several semesters off as I was working full-time and raising a toddler and newborn. However, I never gave up and continued on because I wanted to complete my degree to move on to a Masters program. I can say my experience at Capella was great!! At one point I applied to St. Johns and transferred. After a few weeks at St. Johns I was so dissatisfied with their on line program I transferred back to Capella. The work was overwhelming at times but I feel that made me want it more and felt very accomplished upon completing each quarter. 99% of my professors were amazing. Sure I had a hand full I didnt care for, but you find that anywhere. Fast forward several years, after a semester break, I was told about the new Flex Path program and how it would save me money and time. While it may have saved me money or time, I just learned after completing my Capstone that there is no honor recognition either at commencement or on your diploma. I am very upset about this as I busted my butt to get a high GPA. I contacted Capella and was basically told Im not the first person to feel this way, however, it is what it is. Had I known this or been told by the individual I dealt with that this was the case I would have continued in the guided program as I only had 6 or 7 classes to go at the time. For this reason only I would stay away from the Flex Path program. I am bewildered by this. Why cant they recognize a students achievement? To make matter worse the official transcript doesnt show letter grades but rather shows distinguished in the competencies. I mean really if you can provide the student with a letter grade on a billing invoice it should be on the transcript as well.
I recently received my MS in Human Services from Capella. I found the professors to be very efficient with grading, responding to email, and very understanding of life situations. The Professor I encountered were very respectful and compassionate about their students success with the program. The academic advisers were also very helpful, as I have had to consult with them on a few occasions. I will admit that the program is a little more costly than others, however, I made the choice to attend, with this in mind. Therefore, I cannot complain about it. My courses were 10 weeks long, and I only took one class per quarter. The financial aide department could benefit from customer service training and honesty. I think, aside from the cost, that Capella is an excellent school to pursue a MS in Human Services.
The program is rigorous and requires a lot of time a research. If you are uncertain of your goals I wouldn't recommend approaching an online masters course as the time you need to allot to a successful education will surpass the amount time most people have. I personally found the advisors to be useless and the professors to be the best route for learning more about your career and how to prepare every step.
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