Florida State College at Jacksonville Reviews
This school is awful from it's customer service to information it puts out. It seems like they have ONE phone tree for anything and everything you need. You wait on hold for absurd amounts of time (30 minutes to almost an hour). No one seems to know any answers to your questions and always pawn you off on another person or department. I originally began my admissions in June 2017, I couldn't start until spring 2018 because they lost my application, never processed my transcripts, and never bothered to email me. I would call every day and no one could assist with my lost transcripts. They were mysteriously found in a "folder" where transcripts can't be matched to students who applied for admission after I threatened to file a complaint with the Department of Education. Fast forward to applying for the nursing program and I can't! Their admission applications are insane and so limited in options. I can't roll in person since I am out of state until the fall, so every form of help has been limited to phone or email. FSCJ IS THE WORST SCHOOL TO GO. SAVE YOUR TIME, ENERGY, AND MONEY!!!! Poorest customer service, rude counselors, and inept phone system.
Financial Aid is hands down, HORRIBLE!!! Customer Service skills in that department is HORRIBLE!!! Dropped classes, no communication, no explanations. Inconsistent answers, consistent problems.... Ms. G. could use customer service training, less condescending, & keep in mind, humility is a virtue. Very unprofessional staff downtown, FSCJ Financial Aid.
I did my application in April 2017 and when I went up there talked to an advisor I let them know I wanted to start the fall semester and I turned in all my paperwork. Then I wanted to schedule my classes they put a hold on my account for the paperwork I already turned in. Unable to register for classes due to their change in systems cause me to have to look for classes again. Once the hold was gone my classes were full that I thought I needed. I went there numerous of times spoke with so many different advisors only to know that I'm now taking the wrong classes that I don't need for my program. One of the advisors at the downtown campus had a really nasty attitude. My financial aid took forever no one contacted me, I had to go up there and wait over 3 hours to see someone. Advisors at the south campus are much more helpful but wait time is terrible
Be wise with your financial aid. Use your email wisely. Talk to every individual campuses (they can be ran differently). Choose your program wisely vs the classes you have taken. Every term check your classes grades financial aid the teachers. Please always stay in knowing side of things.
This is about the Itech program. This is funded by the DOL and meant to get people like myself back to work. Like others I felt we were hurried thru the process. The promise was a chance at an internship with some of the large employers in jax. Never even saw them. Can't help feeling this is just a money making scheme for FSCJ
I think the classes are good at FSCJ but they are way overprices. I have moved a lot over the past few years and attended many colleges but this one is by far the most expensive. If I had the ability to attend a different community college I would. Normally people go to community college first because they want to save money and it is less expensive. This is not the case with FSCJ. I paid for two 3 credit hour classes that were $700.65 without tax. To me this is just absolutely ridiculous. No community college should be as expensive as a university. Also, I spoke with an advisor and they told me to take the wrong classes. Now I am set back an extra semester. Most of the people on the administrative staff give you different answers to the same questions. After leaving a meeting with an advisor some of the information I was told did not sit well with me. So I called to ask if the information I was given was correct and was informed it was not. I was also told I was not eligible to receive financial aid which was also inaccurate. When I call the school I am almost alway on hold for at least 35 minutes. It is very agitating to be mislead and ill-informed. I took summer classes to get ahead and now I am behind because I was told to take the wrong classes. I really do feel like the office administration needs to work on being on the same page and having accurate information. Although I am fed up with administrate I can say once enrolled I do like my classes and most of my teachers so far.
I graduate next year, but so far no one seems to know exactly what they are talking about,for one I tried to go up there just to get an new ID & the staff wouldn't know how to work the machine. Secondly, I have a paid and full scholarship that keeps getting dropped and I have no clue why. So what do I do? I ask and call fscj and OF COURSE they can't see any issues on there end. So therefore I try to call fscj for an override to get back into the class & no one answers for a whole 4 days and I have left numerous voicemails, so on the fourth day when I finally get in touch with the override department she tells me "wellllllll the deadline was last week" IVE BEEN CALLING SINCE THEN. I attempt to explain that to her & asked her if I can explain what happened & then she explains to me "You can explain everything you want but the intrusctor already said it is too late to get back into class, because it's a 8 week class so it'll be pointless". That was just very rude, inconsiderate & not helpful at all. So now I have to wait to get back in school for next term over something I had no control over & was not aware of. It's very disappointing to know the staff is not very helping of that either.
This is one of the worst Esthetics programs. If anyone is reading this, please..I beg you, please do not enroll for this program. Look elsewhere. I paid $1300 and I got about $20 worth of education. First, the program is only 260 hours (FL minimum) and they JAM so much info into 3.5 months.. The teaching was horrible. I had to take 6 continuing education classes to ensure I was knowledgable. You cannot miss one day without having to make up 5 hours. The program should be at least a little longer so one could miss a day due to an emergency or being sick. We had 3 to 4 tests a week. We were never given the opportunity to sell and market product..which is a HUGE part of being an Esthetician!! The program manager Ms. Bernard, has no clue what an Esthetician is and she does not seem to care about the Cosmetology Arts. She is nice, but she's definitely clueless and not helpful. 21 girls crammed into a classroom/clinic with one instructor who tried her best but that only goes so far. FSCJ just wants your money and they throw you out in the workforce with slim to no education/confidence. We were shown ONE facial, ONE wax, ONE microderm, ONE eyelash application and ONE brow tint. That's it. Then we were expected to know how to do everything and were forced to work on paying clients. This is unacceptable. We were told we would be using Murad Skincare line and we had it for about 2 weeks. When it ran out, we were given DOLLAR STORE cleansers, masks and scrubs. But telling clients it was murad. The clinic and wax room is absolutely disgusting. Dirt, dust, hair everywhere. I know for a fact that no custodian cleaned the floors once. I had to clean my station daily to ensure it was presentable to my clients. Several of us in the class talked to Ms. Bernard about a lot of this but nothing was done. They simply do not care. It's a shame because now there is, and will continue to be LICENSED Estheticians thrown out into the world with not even half the knowledge they should have. It's very disappointing. Our instructor even told us a few weeks ago that FSCJ does not help her with anything and she had to buy supplies and product with her own money. She also told me that an employer said they do not hire Estheticians who went to FSCJ because they don't know how to do anything and that they "slap" product on client's faces. WELL....yeah..because thats what you get when you pay FSCJ for a workforce cert. Sad. Honestly, I could go on and on about how horrible these last 3.5 months were.. but I think you guys get it already. I've been to a legit school that actually teaches and gives you the confidence an Esthetician needs to be successful. FSCJ is not it. To say that FSCJ needs an improvement in their Facial Specialty program, would be an understatement. I really hope they step their game up. I can't be any happier that I am done with that school and that program.
I used to love this school and most of my professors have been great. However the last year and a half since I have returned it has really gone downhill. Financial aid keeps messing up and so I missed half a semester of classes and lost half my grant for not being full time because only 2 classes I needed were offered C8 session. This semester my disbursement was delayed a month because they had to hand calculate it and I was getting bills in the mail. The dean won't do anything about a professor who did not post any info until the end of week 2 of an 8 week course, the required book he is grading out paper based on us following steps from is not available at any library or the school bookstore and is not even available on Amazon currently and graded all our assignments half way through the last week so not we have to scramble to revise them in 4 day to resubmit to raise our grade from the stuff we missed from not having the book. And trying to find out who to contact about anything is near impossible. I have to call 4 people to find out who the new dean of IT was.
Honestly this school looks good on the outside due to its low cost to attend. The problem, is getting into school as the counselors do not care and barely do their job while giving you a run around regardless how early you start looking into a semester. To obtain my degree I was consistently told to do one thing and then do another. The branch at the Navy base could care less of what I was trying to do and were there to get a paycheck. I received my A.S. and took the first opportunity to find a new school to continue my schooling with fewer headaches. Majority of instructors were great but if another community college (St. Johns River State College) offers the same classes, if would run to them and then finish whatever there is left with FSCJ.