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Kaplan University Reviews

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55%
Recommend This School
58%
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5 stars
(100)
4 stars
(126)
3 stars
(28)
2 stars
(44)
1 star
(62)
Search over 222,000 programs:
1 out of 5
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Degree: Healthcare Administration
Graduation Year: 2017

I really thought this was a good school until I found out how the financial aid department operates and hold on to your money. Kaplan University would be a good school if it would not be for the poor customer service in the financial aid department. Kaplan would have your disbursements but would hold it until he last minute to accrue interest on your money. There is always a different excuse each time you call concerning the reason that you have not received your stipend on time. Around October or November of 2015, Kaplan supposedly upgraded their financial aid department conveniently around the student's disbursements. The latest excuse is that their financial aid department is under maintenance. I never received my refunds on time and it is pitiful that this school does not offer direct deposit. My last term was December 22, 2015 and I still have not received my scholarship refund and it has been over a month. Their excuse is that they have to manually put it in and they see it scheduled out and that was over a week ago. I have put in two complaints against their financial aid department and have not seen any results yet. I do not want anyone else to have this bad experience so if you are considering this school, DON'T enroll!!

3 out of 5
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Degree: Health and Medical Administrative Services, Other
Graduation Year: 2016

I am currently enrolled at Kaplan. I can understand both views first i would like to say that the academic advisors ate awesome and along with the instrustors they are very supportive. As far as the financial aid department. I had never had an issue until now. The problem for me is not just the delay it is the quality of service. I received an email in October about a new system they were implementing for the financial aid processing. At that point i knew my disbursement was due in November. Well in November all access to my account info was gone when i called i was told it was being delay due to a clitch with the new processing system but everything should be done by The end of December . However i have tried to reach someone by phone and email several times to no avail. I literally sat and listened to the phone rang for an hour . I did chat with someone but they all say its processing no date for resolution. I cant even get information about my account. I understand they must be busy however i feel that the service could be better as we are students. Not to mention they keep sending billing statements. Financial aid and school just isn't about receiving checks but i also shouldn't keep outting myself in debt by blindly continuing to take classes and in the end find out that it was not covered and i have to pay a huge sum. With all that said, The school academic department is caring and supportive,great service . The financial aid department has been a total let down in service quality.

5 out of 5
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Degree: Human Services
Graduation Year: 2015

My experience with Kaplan has been a good one. No financial aid problems or anything. I also had some great instructors. I completed my Associates in 2015 and will soon be finished my Bachelor's in June 2016. I recommend Kaplan to anyone who is looking for flexibility.

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5 out of 5
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Degree: Paralegal
Graduation Year: 2015

I graduated in 2015 with an Associates in Applied Science of Paralegal Studies. I am now working in my third law firm (I was previously a legal receptionist, then legal assistant), which Kaplan helped me find, and I am in a Paralegal position. The courses that I took had a lot to do with what I had already experienced in my previous law firms and things, such as writing memo's, etc. that I would need to know at my new office. I am grateful for their constant student support and one on one help. I love my student advisor because she checks in weekly and Kaplan also offers tutors to help students complete their work. I would recommend this to anyone that wants to put in the work to complete a degree. A lot of the unsatisfactory reviews that I read are people who were not put out for the task of completing a degree, had hardships in their life that they did not foresee when they started the degree or have abused the financial aid department and are now bitter that they have to pay back their loans. Kaplan is a great school all around!

5 out of 5
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Degree: Human Services
Graduation Year: 2016

I attended Kaplan for my associates and am in the process of completing my bachelors. Kaplan accepted my military credits which helped to knock of time for degree completion. I am a single mother of a child who is very active in sports and other activities. I also work full time and am in the National Guard. With all of this going on I am able to keep up with my classes. The workload is not overbearing, but I still learn a lot. When I did fall behind my admissions rep, professors, and academic advisor all reached out to me so that I can get back on track. I have not had any of the tuition horror stories that I have seen posted. I do think Kaplan is a little over priced, luckily I get the military discount and my GI Bill. However- it fits into my life perfectly, so I do not mind paying for convenience. Kaplan has put me into the position now where I have multiple schools to consider for my graduate degree. I think any school, or opportunity for that matter, will be what you make it. You gotta take the good with the bad and just keep on pushing through.

5 out of 5
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Degree: Healthcare Administration
Graduation Year: 2015

I graduated from Kaplan University in 2015 and am very proud to announce that I am now pursuing my Doctorate at Capella University in policy. The education that I earned at Kaplan enhanced and prepared me for this journey. Online education is not geared for everyone. In order to become successful at anything in this life, one must examplify diligence, responsibility, accountability and a focus mind. I received an increase in pay at my place of employment and a position as well. It is important to note that I started my academic life at a brick and mortar school and did excellent. In addition, it is also worth saying that there are problems associated with every institution regarding academic performances. I know of some who have attended renowned brick and mortar universities and still show poor academic activities. So, these are important points that one should consider before seeking to pursue higher education. Finally, I must state that Kaplan University is also apart of the international recognized educational system.

4 out of 5
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Degree: Paralegal
Graduation Year: 2016

After reading some reviews here I am really surprised. I have been attending Kaplan online since March 2015 and will get my associates in April 2016. Enrolling at Kaplan was easy. They accepted all of my community college credits, and my advisor checked in on me through my first two semesters to make sure I was adjusting well to the online classroom. The teachers are fine, some better than others, but that is to be expected of any school. I have had no financial aid issues to date. They are always helpful and the online chat makes things a lot easier. People on here are all complaining about not getting their check "in time". To be honest, I didn't even know I was getting a check until it arrived in the mail. So why don't you all focus on getting an education rather that your reimbursement check? The only thing I don't know for sure is where my degree will get me. We'll see...

5 out of 5
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Degree: Information Technology
Graduation Year: 2015

I know I've read a few poor reviews on here, but nearly 100% of them have to do with money or financial aid problems. If you take that out of the mix, Kaplan becomes an amazing school with huge potential. My own personal experience is this: I went through the bachelor's program without even a single blip. I was so happy with the college experience, I decided to roll right into the master's program. So, let me talk about that experience. From day one, I had guidance from my advisor through email and the phone. I entered my first course easily. My first professor said they were there to help me with anything I needed. They even gave me their email address and 'personal' phone number...I thought that was amazing. I spent three years at a brick 'n mortar school, and I found zero of the professors as helpful as the Kaplan professors. But anyway, the courses began (I started making my way through the college curriculum), and I found the material quite challenging. What I didn't realize at first was that we used the exact books that universities like Yale and Harvard used; I found that exciting and daunting at the same time. But, there was never a question that the professors couldn't answer. Several times, I even enlisted the help of mentors and private training---which is free by the way---and they helped me grasp certain esoteric content. Well, after a lot of hard work, a lot of help from professors and mentors, I graduated in 2015. I am very happy with my education and what I received from Kaplan as the college experience. I would recommend the IT programs to anyone wanting to further their knowledge in computers, IT, and enterprise systems. My particular program was security assurance, which is in high demand right now. I wish everyone luck in their academic endeavors, and perhaps Kaplan may be able to help you accomplish your goals.

4 out of 5
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Degree: Business
Graduation Year: 2014

I have been attending Kaplan University for the past 3 years and received my AAS and am currently working on my BA in business admin. The school has offered exactly what it promised me. It's a trade-off for me to have the flexibility of online courses from an actual university and yet pay the extra money to do so. To me it sounds like the compaints are coming from people who are expecting their issues to resolved instantly instead of understanding that there are many other students that the school has to accommodate as well. Yes, admin and financial aid can be a frustrating process but it is a lengthy and drawn out process at most schools. Choosing to attend college and be responsible for the money owed after is one of the biggest décisions in life so ask questions, get answers and stop expecting a drive-thru window for your experience.

2 out of 5
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Degree: Human Services
Graduation Year: 2015

This school not credible school. I did get my Associates Degree from them and I'm trying to get my bachelors but there are playing around with my financial aid as I look online just within the last few weeks several people are having the same problem now when I call the financial aid office and sit on hold I set on hold for 3 hours each day nobody ever answers the phone before we started having all this financial aid problem you called somebody would answer the phone I would not recommend Kaplan to anybody.

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