Kaplan University Reviews
Student & Graduate Reviews (356)
While the degree has helped me advance in my career it did not come without A LOT of stress from KU. As if it is not hard enough to attend school full time and work full time, their financial services is deplorable to work with and compounded the stress one feels 10 fold. It should not be this difficult to complete a degree or continue your education.
In my experience, this is what you'll get when you choose Kaplan: 1. Admission counselors who suddenly no longer respond to emails or phone call questions after they receive your money. 2. Professors who teach so poorly that they have already been dismissed by other institutions. 3. Professors who threaten to ban you from class for informing them that the webinar slides are too small to read. 4. Registrars who call you racist because you ask to change classrooms when your professor has such a thick accent that no one can understand a word uttered (and when classes are all audio, that's a big issue). 5. Pubic relations personnel who say they are concerned with your bad experience and schedule a time to talk but then are mysteriously unavailable. 6. 400 level classes that are so elementary that one could take the final on day one and pass. 7. Zero support from any department but financial aid. (After all, they want your money to continue to flow unhindered). Why am I ranting? Because I paid this school a great deal of money for a promised quality education. Instead I am thrown a joke of an overly expensive diploma mill and my concerns ignored. Months of attempts to talk to someone -anyone - at Kaplan via multiple mediums about my horrid educational experience have gone unanswered. One would hope that they would at least want to prevent future students from repeating my experience, but no. Silence. My next step is reporting these (and many more) ridiculous educational experiences to Kaplan's accreditation firm.
Greetings, I had a terrific experience with Kaplan. I graduated with a Bachelors degree in criminal justice in 2012. I had such a great time and learned so much, that I recently reenrolled in a masters program. I feel that most of the problems people have with the school are caused by laziness. I can't tell you how many people can't even spell correctly, yet want a good grade. Internet and texting lingo probably won't get you an A. Just like anything in life, you get what you put into it.
I have recently graduated from Kaplan (Oct,13)and I can honestly say I enjoyed the school. I do agree with some here that state the financial aid department was a mess and there was some concern as to if this school was indeed accredited. However I went to a college here in my city that I know for sure is accredited and ask them if I could transfer my credits from Kaplan there. They ran a check on Kaplan and they did come back as such. Besides that I had no really concerns. The reason I put no for was this degree helpful is that I to this day do not understand why Kaplan choose to remove the clinicals from my degree program. I felt this was the bread and butter of getting my foot in the door of a new career. I have yet to find a job, however I have also again just recently graduated and also it could be apart of having no hands on. If anything this has bothered me the most about Kaplan, the work was great, challeging, and kept me focused. I never had any issues with any staff member, everyone was great. I hate to heard so many that had trouble with the school, but I guess the issue for me would only be the fact they took the needed clinicals away with no explaination.
Kaplan will change your degree plan without notifying their students. Forcing you to take classes that you didn't plan to take. This sucks. The professors are good but overall school customer services sucks i rate it 1 or 0 out of 10. 10 being excellent. Very poor customer service I have seen.
I had a wonderful experience at Kaplan. I paid out of pocket for my education so financial aid wasn't an issue. I am a soldier and many of my experiences transferred over so that I was not burdened with taking repeat courses. I'm really surprised by all the negative feedback this school is receiving. I made President's List for all my terms with a 4.0 GPA. I'm guessing maybe that the people who are having the biggest issue with this school aren't really giving their all. This is a University, there is work that is required. A seminar every week, homework, essays, discussion forum participation is required; none of which are out of the ordinary or overly difficult to achieve. If you want to succeed in this school then you will. If you go into it not willing to give your all, then don't expect to receive a degree. I have highly suggested this school to my sister, and my husband recently enrolled after seeing my experience play out from beginning to end. Don't let the naysayers scare you off. This school is legitimate, accredited, and the professors (in my experience) are readily available to answer any questions or concerns. Another benefit I've really been appreciative of is the fact that your whole course, assignments, syllabus, and projects are laid out for you at the very beginning. There are no surprises on what your assignments will be or what is required for them.
I can provide a well-rounded review of Kaplan as a student but I also have intimate knowledge as an employee who worked directly with faculty and administrators. The school is fully accredited but the degree’s legitimacy can be arguable. The major challenge graduates will have in graduating from this school is the complete lack of confidence some employers have for online institutions. The information I’m about to share will explain exactly why this is and questions Kaplan’s academic standards. I’m about to complete my second Master’s degree at Kaplan under the GOK program (a free tuition benefit for employees). In both fields of study, the content of the classes proved to be challenging and stimulating as long as you are disciplined and push yourself to complete the readings and assignments outlined in the syllabus. If you briefly search some of the assignments on Google, you may notice the content is shared by other colleges (many of them well known brick-and-mortars). This at least confirms the coursework required of students is adequate, comparable to other universities, and fosters a sense of legitimacy. However the problem lies within Kaplan’s academic standards and expectations of students. In each and every class, I’ve witnessed dozens of students who seemingly lack the writing prowess one might expect from graduate level coursework. The sense of “should these people even be here?” was not spawned from arrogance. The work they turn in speaks for itself. If we ignore APA citation and formatting issues for a moment in review of writing in general, it would mirror today’s average internet discussion forum: blocks of text with varying degrees of coherence, run-on sentences, spelling and grammatical mistakes, etc. Some students do not speak English as a primary language and their errors are understandable and perhaps more forgivable. But what’s fascinating is the portion of students who do speak English as a primary language yet demonstrate exactly the same lack of understanding/command of the written language. To be fair, I believe the entire country bares this burden, as the dumbing down of academic study has been an issue for some time now. Perhaps at Kaplan the problem is more obvious because everything is based on writing. Nevertheless, the shock of seeing these students pass, class after class, carrying with them unimproved (terrible) writing skills is aggravating and depressing. They ultimately graduate, never having mastered adequate writing practices, and enter the workforce. Hiring managers who take notice will quickly question how someone could have possibly graduated from a Master’s program under these circumstances which only sour’s Kaplan’s spotty reputation. It begs the questions: How could Kaplan have let this happen? What does it say about the school’s academic standards? What does it say about the average graduate and their level of intelligence? How much of Kaplan’s priority is focused on profit vs. education? The questions/assumptions professionals will make about Kaplan’s graduate body is ultimately going to be what makes or breaks this University. This is not just theory—I’ve felt the bias first hand with my current employer. My employer refused to acknowledge Kaplan as a worthy institution and insisted on reviewing the undergrad transcripts I had earned from a small brick-and-mortar university. I held a 4.0 GPA at Kaplan but none of this mattered. The Director of Finance holds a Master’s degree and a CPA and prided himself on being very aware of academic standards. His skepticism was not for online instruction—but rather the quality of instruction received. Note the difference between these concepts. It didn’t matter much where the education came from (since I wasn’t Ivy League). The quality of the education was the primary factor. In four years, I never once heard a discussion about student quality. Instead, the focus was placed on gainful employment, MOOCS, and the future direction of online instruction and employer/academic relationships. The rah-rah rhetoric fed to employees was about the benefits of online instruction as a viable alternative. What’s funny though, is that management is clearly out of touch if they’re still fighting this battle when it has become painfully obvious online instruction is generally accepted. Virtually all brick and mortars are gearing themselves up to offer both on campus or online classes. And if such is the case, who will still want to go to Kaplan?
I have 5+ years of experience in the legal field so most of the curriculum was review for me. There were some things that were new to me and helped fill in gaps in my education. I would NEVER recommend this school to anyone based on the administration. They were a waste of space, never administered loans or payments correctly (shouldn't a college be able to add and subtract payments?), the "academic adviser" assigned to me was a moron who never responded to any of my concerns (some of which were serious, like whether they were processing me on the track for graduation when they were emailing me like I was still enrolled and taking classes), and all the departments (financial aid, registrar, student payments, and academic advising)don't communicate, so if you have a problem that encompasses all of the departments YOU have to call each one of them separately to address your problem, over and over again.
I would choose the same degree because I am already working as a paralegal (legal secretary) and this degree will aid in furthering my career. I would not choose this school again because the administration was inefficient. They never administered my loans or payments correctly, took money out of my account when they were not authorized to do so, and incessantly called me on Saturday mornings and hung up, three times in a row, then when the person would finally answer they claimed they never called before (there was obviously something wrong with their automatic dialer).
Make sure you excel at the core duties of the career you are choosing. If you are not a good writer or proof reader, I would recommend NOT becoming a paralegal. I didn't understand why people in the same degree plan as me were flat out saying they were bad at what they were preparing to do with the rest of their lives.
I love Kaplan University and I am a 4th year returning student. I had a financial problem that they worked VERY hard to help me rectify and I messed up and didn't get it done, but they gave me WAY over a year to take care of it. I paid the balance and am registered for a 3rd semester since returning. Kaplan has improved greatly since, but I was already very satisfied. In 3+ years of attendance I have only had one professor who didn't seem to like me and we had some problems. I ended up reporting her. I got a decent grade, but I feel it could have been better. She honestly sounded intoxicated and was not focused in any of her seminars. That is ONE professor out of many, so I do not blame Kaplan directly and I hope they took my complain seriously.
Yes I would. I have read many negative reviews, but there is always two sides to every story and every sane person knows that. I have heard negative things from others about many businesses I deal with and have not personally run into any of the difficulties others have said they did. The key to success in any situation is to know how to effectively talk to and deal with people. To be diligent and follow through when asked to and to adhere to any agreement you make with them. If you anger the person who is fixing your hamburger, then yes, they are going to spit on it. If you are respectful and not abusive, then they will make every effort to fix you the best hamburger you ever ate. When dealing with those in customer service, one has to remember, you are asking them for help. It doesn't make sense to become angry and unreasonable with someone you have asked for help from. Always be kind, courteous, respectful, and if you have a question, ask it in a reasonable fashion, honestly listen to the answer, and if you are not happy with it, don't fly off, reasonably ask if there is any possible alternative to the solution they offer. They will then try very hard to help you find the best possible solution because that is what they are there for and you asked them nicely.
For college, if you are online, it is up to you to do the things required within the given amount of time. Be proactive. If something comes up, the professors at Kaplan are very reasonable and will make every effort to help you succeed. Again, it takes respectful correspondence to get positive results. Always be clear and concise on what it is you are asking about and follow through with any commitment made. I love Kaplan, I respect the people who work there. This includes the Academic Advisers, Financial Aid, and the Professors. If one is always having difficulty dealing with people regardless of where you are doing business, then maybe one needs to reassess how they treat others. Soft Skills, AKA People Skills are one of the things a person is more likely to get hired for than their book knowledge. It is vitally important to learn sound Soft Skills or lose the possibility of a great position to someone who does have them yet may not be as knowledgeable. Please note also, that the number of persons complaining is a very tiny percentage of the student body. A little perspective is needed here. Also, understand that these people are angry, and they feel they have the right to be, so they are motivated to post a negative comment in order to exact a form of revenge. You don't know what they may have done to cause this situation because they are not going to share that with you.
I am currently enrolled into my senior year of Kaplan, and have been with them for about a year. I was previously with Phoenix. but transferred because the course load there was not meeting my expectations. What I mean by that, is I was not learning what I felt was necessary for me to complete and move to my MS with a successful knowledge platform. The financial aid department is awful, I will not float a line of amazement with that area. However, once that was over with the instructors and online platform were simple and easy to navigate. There is a significant amount of work done for each week. I see the negative reviews embracing that as being a bad thing. Well, I say this to you, what do you expect from a course design where you are to learn everything you need to know about a subject in a few weeks verses a brick and mortar college where you have 3-6 months to learn a topic. Get a grip people, they do it so you will LEARN it in a shorter period of time. I have only had one issue with a professor (she was awful), I imagine we all come to one of those in our academic career regardless of where you go. Although, I can not say that Kaplan is the best online school to go, but it was certainly more fulfilling (academically) than Phoenix.