Kaplan University Reviews
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I have to say that I am very disappointed in Kaplan University's financial aid services. Over the last 3 months, I have encountered some of the worst customer service I have ever experienced in my life. Three months ago, I returned a book I purchased using financial aid and still have not received a refund. I have called financial aid 13 times (I counted) and every time they just tell me wait and say that they are working on it. This is absolutely ridiculous. I have never had this much trouble trying to get a refund through anybody. I cannot believe that it has gotten to this point. They give off the impression that they really do not care about you or your situation. How would you feel if you had to call someone over and over again and never get anywhere? If it was your money, I bet you would care. This is the second time I have an issue with Kaplan's financial aid. The first time caused me to get evicted. Somehow, this time around is even more frustrating. My warning to everyone is do not go to Kaplan using financial assistance. If you return something, do not expect to get a refund. Pay for it yourself if you can, because the financial aid office here does not care about you. I have no issues with the academic quality at this institution, just the financial aid office.
I don't know where all of the bad reviews for Kaplan are coming from. I am entering my second year pursuing a Bachelors/Masters Degree and I have had nothing but positive experiences! My professors are awesome! Very hands on and always available. They care about your success and are willing to work with you when you need help. Some professors are laid back and easy to relate to and others are no-nonsense but all of them have heavy course loads (my first year wasn't so bad but boy am I in it in my second!) and are firm when it comes to the quality of their instruction and your work. If you have a problem hearing or reading a seminar they will stop the entire thing, right in the middle of it if need be, until your issue is resolved. If you can't attend the seminar then they have an Option 2 that includes reviewing an archived audio/power point of the seminar and a written assignment (I can tell you the Option 2 is more challenging than attending a live seminar). The course requirements and expectations, grading rubrics and syllabus are all laid out for your review for the entire time you are taking that particular course. If a surprise comes about on an assignment or grade then it is on you because you had the information at your fingertips the whole time. Regarding the bad reviews about the financial aid department...all I can say is "do what"? Every single time I have called that department I have gotten a very polite staffer on the phone and if they couldn't help me or weren't sure of the answer to my question then they sent me to someone who did know. They were nothing but helpful and stayed on the phone with me for 30 minutes one day helping me to fill out my FAFSA step-by-step. I can say that sometimes, depending on the time of month and day, you will have long wait times for the financial aid department but I don't think that is a reason for a bad review. Most often than not my phone call is answered within 2 minutes. If there is paperwork that needs to be completed or documents that need to be verified or turned in all of that information is found under My Account/Documents on your personal homepage when logged into your campus portal. It gives a list of exactly what is needed and when it is due, there are no surprises or difficulties (unless you don't bother looking). There is even an upload option so you don't have to bother with mail or fax. As far as the academic advisors I can tell you that during my first year at Kaplan they called at least once or twice a week just to see how I was doing. "How are your classes? Is there anything about your Professors or work load that you are having problems with? Is there anything you need?" I thought that was awesome. It actually got to the point to where I would ignore the phone calls and let it go to voice mail because I knew what they wanted and I had no complaints! My very first week I received a call from my academic advisor and we must have talked for over 30 minutes, not necessarily all about Kaplan but about life and what led me to return to school to begin with. Very personable and helpful staff. I hate that some people have had such bad experiences; it is very surprising to me. Regarding the review from a former Kaplan graduate/staffer about the students' writing skills, I can attest to the fact as I have seen some horrible writing from my classmates. I don't know how they could graduate without improving as Kaplan has a writing learning center and come on, who doesn't have spell check these days? Some of what I have seen is just pure laziness. Now, why instructors pass such students I don't know. All I can say to that is that if it's not a writing class then your grade, while it will have points deducted for poor writing skills, will not be a failing grade strictly based on your writing skill but rather a grade based on how well you comprehend the course material, say math. All in all, I have had a great experience and continue to do so! I cannot comment on the degree helpfulness or job placement assistance yet because I am not at that point yet. Ask me again in 2015!
First of all, I don't know why the university is getting so many bad reviews. Many don't understand the processes of the online learning environment, I chose the online structure because of the flexibility. I was able to set courses according to my schedule. I did also enjoy the seminars that were provided along with the ability to go back and listen to the archives and do the alternate assignments in case we missed. I must say that the online learning environment is no different in the quality if education. The only difference would be that the learning is done at home as opposed to the face-to-face structure. I found the classes to be challenging based on a real world learning environment for the most part. There was one class that I can recall that was somewhat outdated. The professors were polite and informed and able to answer all my questions. I had no problem either with financial aid as they walked me through all the processes. I have also heard that the instructors didn't care about writing but I had some instructors who were adamant that the structure of the assignments were grammatically correct and deducted points for those errors. The only professors who weren't as concerned about writing were the math instructors. I would recommend the college to anyone. I thought the courses and technology were well laid out and inviting. There is also a tutoring program along with resources to aid in writing. The writing center allows students to submit work prior to submission for a grade for analysis. The university demands APA formatting and does discuss this with the students. I am now pursuing an MBA from the school in which I anticipate graduating within a year as I took the accelerated MBA option. Whoever reads this, I wish the best regards to and good success. Thank you.
The important thing to keep in mind when choosing Kaplan University is that, as with every aspect in life, you get out of it what you choose to put into it. If you study, do the assignments, keep up on the discussions and quizzes, you'll do just fine. If you think you're going to just coast through by doing the minimal amount of work and miss an assignment here and there, you will do poorly. I was traditionally a "C" and "F" student. But when I enrolled with Kaplan I made a commitment to myself to take it seriously and I ended up graduating summa cum laude, with a 3.95 GPA. I've since been accepted into a program at UCI and plan to go to law school in a year. So the opportunities are there. You just have to take them!
While the degree has helped me advance in my career it did not come without A LOT of stress from KU. As if it is not hard enough to attend school full time and work full time, their financial services is deplorable to work with and compounded the stress one feels 10 fold. It should not be this difficult to complete a degree or continue your education.
In my experience, this is what you'll get when you choose Kaplan: 1. Admission counselors who suddenly no longer respond to emails or phone call questions after they receive your money. 2. Professors who teach so poorly that they have already been dismissed by other institutions. 3. Professors who threaten to ban you from class for informing them that the webinar slides are too small to read. 4. Registrars who call you racist because you ask to change classrooms when your professor has such a thick accent that no one can understand a word uttered (and when classes are all audio, that's a big issue). 5. Pubic relations personnel who say they are concerned with your bad experience and schedule a time to talk but then are mysteriously unavailable. 6. 400 level classes that are so elementary that one could take the final on day one and pass. 7. Zero support from any department but financial aid. (After all, they want your money to continue to flow unhindered). Why am I ranting? Because I paid this school a great deal of money for a promised quality education. Instead I am thrown a joke of an overly expensive diploma mill and my concerns ignored. Months of attempts to talk to someone -anyone - at Kaplan via multiple mediums about my horrid educational experience have gone unanswered. One would hope that they would at least want to prevent future students from repeating my experience, but no. Silence. My next step is reporting these (and many more) ridiculous educational experiences to Kaplan's accreditation firm.
Greetings, I had a terrific experience with Kaplan. I graduated with a Bachelors degree in criminal justice in 2012. I had such a great time and learned so much, that I recently reenrolled in a masters program. I feel that most of the problems people have with the school are caused by laziness. I can't tell you how many people can't even spell correctly, yet want a good grade. Internet and texting lingo probably won't get you an A. Just like anything in life, you get what you put into it.
I have recently graduated from Kaplan (Oct,13)and I can honestly say I enjoyed the school. I do agree with some here that state the financial aid department was a mess and there was some concern as to if this school was indeed accredited. However I went to a college here in my city that I know for sure is accredited and ask them if I could transfer my credits from Kaplan there. They ran a check on Kaplan and they did come back as such. Besides that I had no really concerns. The reason I put no for was this degree helpful is that I to this day do not understand why Kaplan choose to remove the clinicals from my degree program. I felt this was the bread and butter of getting my foot in the door of a new career. I have yet to find a job, however I have also again just recently graduated and also it could be apart of having no hands on. If anything this has bothered me the most about Kaplan, the work was great, challeging, and kept me focused. I never had any issues with any staff member, everyone was great. I hate to heard so many that had trouble with the school, but I guess the issue for me would only be the fact they took the needed clinicals away with no explaination.
Kaplan will change your degree plan without notifying their students. Forcing you to take classes that you didn't plan to take. This sucks. The professors are good but overall school customer services sucks i rate it 1 or 0 out of 10. 10 being excellent. Very poor customer service I have seen.
I had a wonderful experience at Kaplan. I paid out of pocket for my education so financial aid wasn't an issue. I am a soldier and many of my experiences transferred over so that I was not burdened with taking repeat courses. I'm really surprised by all the negative feedback this school is receiving. I made President's List for all my terms with a 4.0 GPA. I'm guessing maybe that the people who are having the biggest issue with this school aren't really giving their all. This is a University, there is work that is required. A seminar every week, homework, essays, discussion forum participation is required; none of which are out of the ordinary or overly difficult to achieve. If you want to succeed in this school then you will. If you go into it not willing to give your all, then don't expect to receive a degree. I have highly suggested this school to my sister, and my husband recently enrolled after seeing my experience play out from beginning to end. Don't let the naysayers scare you off. This school is legitimate, accredited, and the professors (in my experience) are readily available to answer any questions or concerns. Another benefit I've really been appreciative of is the fact that your whole course, assignments, syllabus, and projects are laid out for you at the very beginning. There are no surprises on what your assignments will be or what is required for them.