Kaplan University Reviews
Student & Graduate Reviews (350)
I am currently enrolled in the Business program with just two terms left. Kaplan has been disappointing overall. They are difficult to deal with and the financial aid is a joke. My financial aid was cut off after only three terms, and instead of being told I was just given a higher bill. I was able to afford it so I paid the amount, even though it was ten times what I had planned on paying. To top it off they then sent me notices stating that I would be blocked from classes because of issues with financial aid. After months of these emails, in which a response to them was pointless, I was blocked. I called and the advisor was confused about the situation since I did not even have financial aid. Of course, through the whole process I was unable to speak with my assigned advisors and email responses were limited and unhelpful.
If you do enroll, do not plan on ever calling and reaching your advisor as they do not take calls. The system is not even designed for your calls to go through. Instead you must wait for them to call you back.
The professors are not teachers. They are people from the business world. I am not saying this is bad, but I have had some unpleasant conversations with them due to the fact that they do not understand the difference between teacher and some one who understands the subject. Due to the fact that the whole process moves very quickly; it is difficult to resolve things in a timely manner and every move must count. Books have also been a bit of an issue as they still cannot figure out how to properly address the parcels sent out.
If I could transfer without losing too much time I would, but at this point I am just looking to finish as quickly as possible. Be warned and take what the enrollment advisors say with a grain of salt. They are purely looking to close the deal asap and will tell you whatever they need to in order to get you in and enrolled. After that, they do not care and you will not hear from them again. I recommend to anyone enrolling in an online program, look at one affiliated with a brick and mortar campus. Avoid Kaplan if you can and do not get pulled into their deception.
The classes at Kaplan were challenging to me, and I enjoyed them. However, the financial aid department could use some work. I completed my degree work in September 09. It took my grant almost 2 months to post, and when I asked what was the problem. It was told to me that the system was slow. In December 09 I was charged a $100 technology fee for the December session, hello I finished in September. I have complained to them several times and it still is on my ledger.
For the most part, my classes have gone very well and I have either been on the Dean's List or received the Presidential Award almost every term. My experience with most professors has been pretty good; with the exception of two.
However, my financial aid has been a disaster and I have been blocked from my classes...I was supposed to be done this June. Apparently they allowed me to apply for more classes than was I supposed to be able to (a glitch was what they called it). I have also received an email stating I was being dropped because I have only had a 37% attendance rate since I started in 2006...but I did not even start there until 2008!! No one seems to know where this letter came from and I have been switched to 3 different financial aid officers since I started there a year and a half ago.
Now I received information telling me I have been dropped due to attendance this term BUT THEY ARE THE ONES WHO BLOCKED ME! I also received a notice I need to complete an exit counseling session, but when I try to log in it wants me fill out an entrance session because I had to re-apply for aid to try to straighten out this mess. I have not heard from my academic advisor other than she knows nothing about the financial aid stuff, and my financial aid advisor has given me no guidance in over three weeks (other than to complete the exit interview that it won't allow me to do).
It is too bad there is little consistency and communication between departments...nobody knows what anybody else is doing...AND most of them have not heard of each other even within departments. I have spent a GREAT deal of time on hold while they try to track down who I am trying to reach (even when I am returning phone calls and given exact names and numbers where I can reach them.
Now my summer is going to be messed up because I will have to take classes that should have already been done with and I should have been graduated. FRUSTRATING!! I am glad I came across this site so I could see I am not the only one with issues. Good luck to the rest of you!
Even with the financial woes though, the academic part has been very interesting and I have learned a great deal through most of my classes.
I started at Kaplan in June of 2008 and boy was it great. I cruised through a year with absolutely no problems. All of a sudden I started experiencing issues with my financial aid....I read some of what other people have written and it is all TRUE! You get stuck on hold for long periods of time, they never call you back or respond when you leave a message.
I managed to finish my degree with a 3.78 GPA, but it could have been higher if the last few professors I had were more helpful. When I called to complain about things, they just kept telling me that I was making good grades....That is well and good, but with a little explanation I could have finished the degree with a 4.0. I had to retake one class and when I retook the class had been totally revamped, I complained because they charged me the full tuition even though I had the book. The second go around was nowhere near the amount of work as the 1st.
BEWARE!!! BEWARE!!! BEWARE!!!
I love this school!! Everyone helps out including the classmates!! Kaplan made my first experience in college a wonderful one. I'm currently still enrolled there and I have a 4.00 GPA and I made the President's List!! There are issues at time with the financial aid dept. but nothing that can't be solved. If you ask the questions, they will answer. I recommend this school to anyone who wants to better their education. Thanks Kaplan for everything!!! :0)
I have been attending Kaplan for the past couple of years (I took two 2-month breaks) and for the most part they aren't that bad. No, I do not work for them. I am a student just like you who has had to receive funding through grants and student loans. The only issues that I have with them is that they fail to properly explain your financial aid with you UNLESS YOU CALL THEM TO GET FURTHER EXPLANATION. They emailed me to let me know that I had to make a payment because my funding was short about $1800. I looked at all of my Financial Statements and Financial Aid Summary and went over it with them BEFORE making a payment. They just need to have better communication with the students who seem to be confused about why they need to pay out of pocket. Oh, and beware if you have to get private loans. Kaplan is about to FORCE students to use their private bank to receive funding and the private loan interest rate starts at 15%.
As I write this I am trying to get in touch with my financial aid adviser. I have now been on hold for more than 30 minutes....
Kaplan is a horrible place to get a degree. I finished my degree up 1 month ago and I still haven't heard from anyone except the student account department in regards to the money I owe them ($2,200). I also just found out that my loans from back in November somehow didn't post and now I am $5,400 in the whole. When I am asked why haven't I spoken to my financial aid adviser I have to respond with, "I have had 15 financial aid advisers in the last 16 months, none of which answer my calls or emails." Also, thanks the the stream of adviser I have gone through my pell grants were completely messed up and I ended up receiving nothing, that is what I am out of pocket. Unreal I know.
When I first started Kaplan I was told the advisers are fantastic and I would never have a problem getting in touch with them, what a horrible lie that is. not only are the finance advisers horrible but the student aids are just as bad.
Not only are the advisers horrible but the classes are a joke. I only opened 2 books the entire time I was there and graduated in less than a year and a half. Can anyone say diploma mill???
I have finally gotten through to the financial aid dpt but of course my adviser is not available, who would have thought. I am now being transferred for the 3rd time.
I spoke to a person that seemed to know what was wrong with my student loans but when he said he was going to get a manager to help him look over the problem I was transferred to a new adviser, imagine that. After speaking with the new rep for less than 3 minutes and being told to call back in on Monday to see if my loans had posted, the call was dropped.
This is the reason no one should go to Kaplan. This place is a sham. I will be going to a new university in Florida because, hell, it cant be any worse. Hope this helps.
I signed up for the convenience of online classes due to the fact that I have a family and work a non-traditional schedule which will not allow me to attend a local school. I was 2 years into my degree program (Bachelor of Science in Software Development) when I requested a simple leave of absence for one term so I could deal with a serious health issue. Prior to this, I had been laid off for 6 months and had just gotten a new job. Needless to say, I was making significantly less money than I was at my old job. Luckily, my new employer worked with me and I kept my job.
Kaplan, however, seemed to lose my e-mail requesting the leave of absence. My "academic advisor" (who never really advised me) sent me an e-mail after the next term began. The e-mail stated "Your classes have started." I immediately replied and asked why he never replied to my request for a leave of absence. He claimed he never received such a request. After I retrieved the e-mail and sent it to his immediate supervisor, it was finally acknowledged that a mistake was made but it was too late to be approved for the leave of absence.
Since I needed to recover from my illness and concentrate on working again once I did, I was not able to put in the time and effort needed to be successful in the classes. I was automatically withdrawn since I hadn't logged into classes. I tried to re-enroll for the next term which started in early January. My registration fee was waived but I was also informed by my "academic advisor" that my degree program which I was 2 years into was being discontinued (an additional slap in the face to say the least). Once I tried to re-enroll, I was then informed that I owed a balance of $1185 and that I would not be allowed to re-enroll until it was paid in full.
Apparently with the tens of thousands of dollars in student loans I had racked up over 2 years, Kaplan still wanted more money. It became all too apparent at that point exactly why my requests went unanswered. They simply wanted to extract more money out of me. When I started asking the to-the-point questions and telling them what it appeared they were doing, I was accused of being "unprofessional" and I was actually threatened with being hung up on. All any of the "representatives I spoke with or e-mailed could say was "I'm sorry, but there's nothing I can do." All they cared about was the money. When I said this, the "representatives" I spoke with and e-mailed got extremely defensive. They knew I was right and couldn't deal with it. What I don't understand is if I owed such a large balance, why did they let me continue to log into classes week after week and month after month? I couldn't get an answer to this question.
Now, I have approximately $30,000 in student loans that will be coming due in about 6 weeks and I can't afford to pay them. I'm also stuck without a degree. I would enroll in another college but they won't allow me to unless I give them an official transcript from Kaplan. Of course, Kaplan will not give me an official transcript until I pay them the balance they say I owe. I'm screwed!. I say that for lack of a better term. I will try to keep my loans in deferrment as long as I can but without a substantial increase in income (which the degree should have allowed me to obtain) I won't be able to pay them back. Save yourself the trouble I brought on myself - STAY AWAY FROM KAPLAN!
I have been to AIT, Liberty and received a certificate. I pursued kaplan and I honestly have never been to a more unprofessional school. The left foot doesn't know what the right foot is doing. They scam you out of money, give you the run around, are rude, incompetent and are manipulative, rude and dishonest. Everything seems cheery when you enroll until you get hit with their schemes. Please do not go through what I went through, save your time and money. This is not a complaint but an actual experience that I must tell others about.
Read about my experience first, and if you decide to enroll, my best advise is for you to watch your ledger card very carefully! After earning my Associate's degree, I decided to return to school to finish my Bachelor's degree. I decided to go to Kaplan for two reasons: I received an ad promising to give me $1,000 and waive the technology fees, and my employer has a partnership that provides a 12.5% discount off of tuition. With an anticipated bill of $30,000, the 12.5% discount made a big difference, especially since books are included. I am now close to graduation, and the past two years have been a constant battle with Kaplan's Financial Aid office. There have been many problems, but the two that have been the worst have been the incorrect billing and fight over the promised $1,000 tuition credit. For the first year, Kaplan tried to send me to collections after every term (every 10 weeks). Turns out they submitted my federal loan information as a "freshman", which meant I received less money, and they never applied the 12.5% discount. After repeated calls and emails, I finally filed a BBB complaint. Kaplan promptly applied the 12.5% tuition discount and promised that in my final term they would credit the $1,000 in response to this complaint. You would think that after the BBB complaint, they would bill me correctly, but every term I have to call and email repeatedly to get my tuition rate corrected to reflect the 12.5% discount. If I wouldn't have checked so diligently, I would have paid thousands of dollars in excess tuition. This isn't just an inconvenience - calls to Financial Aid get routed all over the place, people hang up on you, and when you do get to someone they tell you it will be fixed and then don't fix it. I tried emailing my Financial Aid officer, but most of the time he never responded and nobody will tell you who the FA Manager is. When I was finally able to get this person's name, even that got me no response. I found the Assistant Director, and those emails also often go unanswered. Also, I was awarded a "Success Scholarship" which was to be paid $400 each term, up to a maximum of $3,000. This too was never applied and I had to call each term to get it corrected. In March of 2009, it wasn't applied, and when I inquired I was given so many different responses. First, I was told that I never applied for the Scholarship and so wasn't entitled to it. This, after it has already been applied in multiple terms. Then, I was told that my grades were bad, but I never got below a 3.8 in any term (you had to maintain a 2.5 or something ridiculously low). Then I was told that it was fixed, but it wasn't. Then I was told that it was because they had already paid out the max of $3,000. When I added up the amounts on my ledger card, it added up to $2400. When I questioned this, it was finally applied. I am still fighting for the $1,000 credit. I am in my last term, but Kaplan now says that they won't apply it until I complete my degree program (which is not what the BBB complaint response said). The Assistant Director of FA promised a response yesterday afternoon, but I still haven't heard from her. Kaplan markets itself as a school for busy professionals, but you can't talk to anyone except during the day when most busy professionals are working. So - if you are considering Kaplan University - watch your ledger card carefully. I haven't had a single term where I was billed correctly. Prepare for a frustrating battle if you have to talk to Financial Aid. And be prepared to only talk to people during "normal business hours". Great if you don't have a job, not so great if you do. I plan to post all of the email correspondence between me and the Financial Aid office as soon as I can figure out this blog thing. I've never blogged before, but since Kaplan won't pay attention when students ask for help - and all I am asking for is to be billed correctly - maybe I can help other students make informed decisions about their education and avoid overpaying college tuition - don't trust that the university is going to bill you correctly and/or fairly, nor that they will deliver on their promises (even when you have them in writing).