Kaplan University Reviews
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I started at Kaplan last November (2009) and recently completed enough credit hours to move up to sophomore college student. The professors are fabulous and very knowledgeable in the course work, though I have had 1 or 2 that flew through the seminars very quickly.
The academic advisers are very helpful and supportive. If your adviser is not available, there is someone that can answer your questions.
Financial aid and student services really need to get together and communicate more. My issue was after my freshman year I was billed an additional $320.00 for items not covered by my student loan. I received calls daily from student services asking when a good time to set up payment would be. Daily they were told when financial aid returns my numerous calls and emails to explain what these charged were then I would make payment arrangements.
I made a partial payment online while waiting a month for my questions to be answered. My academic adviser finally got me through to financial aid for answers to my questions.
I made arrangements to contact the student service department for total payment. They were given 6 phone calls, none returned, before I made the payment online. The very next day I received another "when can you pay us" call! My original contact called the following day and asked the very same question. The right hand doesn't know what the left is doing!
The education is great, the instructors (for the most part) really care. Pay cash if you can though! Trying to get information or questions answered...it would be easier to find a dentist on Sunday for an emergency tooth extraction!
I am in the search process to find a different school to transfer my credits to and complete my degree, hopefully their student departments are more open with each other and communicate better.
Ok, lured in by the commercials, I thought, you know, I really want to finish my degree. I spent many of my cell minutes being tossed from one person to the next. Getting in was complicated, but I was so glad to be finishing my degree, I was willing to put up with it. Besides, the class selection was so much better than any other online university.
I went for a year in the Health Sciences degree program. Although not as academically challenging as I wished, I enjoyed it and learned a lot. That is, until financial aid totally screwed everything up. No one returns phone calls or emails. I was put into collections without being notified in any form. I had to submit the same documents over and over and over again to I don't know how many people. I talked to people in Arizona, Florida and God knows where else. You can never get anything done. All they had to do was request the funds from fafsa and my student loan company and everything would have been fine. They couldn't even do that! Now they won't release my grades because they neglected to request funds, and I am in collections. I made probably 100 phone calls in the last 7 months to get it straightened out, but to no avail. no one cares, no one calls back. Can't the government do something? I wasted a year of my life and I owe thousands and I can't even get my grades to go to school somewhere else!
My advice, if you can fund your own education, fine. but if you are going to use financial aid, go somewhere else!!! It's horrible!!!
A couple of weeks ago, I received 2 emails from Kaplan University stating that my account is delinquent and that I had to respond to this email immediatelt or I would be blocked from class and turned over to a collection agency.
I am a cash paying student and am in no way, shape or form am delinquent in paying for the classes I take. I am trying to get an apology from Kaplan University based on the fact that my delinquency is NOT true but the two people I have emailed about this problem, do not seem to care. I was told by one person that I was not the only student to receive these emails. Okay, fine. If it was sent in error, then Kaplan U owes those students that were sent this an apology. I have not worked for as long as I have, to have this university try and ruin my credit. This is a very big problem for me as no one wants to address this in writing.
It is a shame to be in this situation because I am a very good student and enjoy my classes and my student advisor.
It will be a shame for me to have to leave this university at the end of this term because the finance department can't manage the finances for the students who do pay or for the university. On the positive side, there are other on line universities who I feel would be more than happy to deal with a chas paying student such as myself.
I started Kaplan 12 weeks ago and they have lost the same Financial Aid documents FOUR times and still have a block from my classes. FINANCIAL AID will ruin your grades as they did with mine. If you want a legitimate education/degree then DON'T attend Kaplan University!!
My experiences with the financial aid office have ranged from being mildly annoyed to being deliberately lied to concerning my financial aid. The employees will not speak clearly on the phone, their people skills are non-existent, they are rude, ignorant, and condescending; not only that, but they act terminally offended when expected to actually do their job and help a student.
Today, however, Kaplan reached a new low. For the last three weeks, employee after employee has assured me that my stipend would be received and sent out to me "any day now." On Friday, June 25th, I noticed that the date for the stipend's scheduled disbursement had changed to July 23rd.
When I called to talk about this, I was stonewalled and given the run-a-round by an employee and the manager that I talked to after that. I was told that the disbursement had been "delayed," that 5,900 students had been affected, and that the stipend couldn't be "escalated" until July 16th, at the earliest.
However, when I logged on the next morning I saw that the disbursement had been received by Kaplan on Friday, the 25th, and that the scheduled date had been changed from July 23rd back to June 16th, for some reason. I called this afternoon, (6/28), to find out when my stipend would be mailed out, now that the credit balance is showing on my account.
The first person I spoke with refused to answer any of my questions; all she would say was to call back next Monday if it had not been sent out by Friday. I told her this was unacceptable and that I wanted to know what the delay was; I explained that they had no right to hang onto money that belonged to me. She continued to stonewall me, so I hung up. I called back later, as I was not willing to let this rest.
This is my student loan money, and I have the right to have access to all information concerning my financial aid. I had more luck with the second person I spoke with. She informed me that accounts were being reviewed - apparently the 5,900 students who were affected by the "delay" are actually being reviewed.
She thought that the Department of Education might have requested the review, or that Kaplan was reviewing them to make sure they were in compliance.She told me that there had been a meeting that morning informing all employees to not answer student's questions - to stonewall and confuse, in other words - and to not direct any of those calls to the manager. I told her that those methods weren't right, and she agreed.
She informed me that the money is there, it is in my account. I informed her that I would be going to all of my social networking sites, which include connections to many Kaplan students, and that I would be letting them know that employees of the financial aid office have been instructed to lie and deliberately not give out any information to students concerning their expected stipends.
If a review was in order, then Kaplan had the obligation to let the students who were affected by this know about it in a straightforward and honest manner. The fact that they feel they have to keep students in the dark, to actually instruct employees to lie to students about this, implies that they have something to hide.
I would not recommend Kaplan unless they can manage to completely rebuild their financial aid office from the ground up, by getting rid of the employees who won't do their jobs, then letting the other employees know they are there to HELP the students; anyone who doesn't want to do their job could easily be replaced by one of the millions of jobless people in our society.
At the very least, it makes me question the quality of the education I am receiving, and whether or not I am throwing money away for a degree that won't be worth the paper it's printed on. If a university runs their financial aid office this haphazardly, with such an absence of professionalism, it seriously calls into question the quality and ultimate purpose of the entire university.
I have been with Kaplan University online for nearly 2 years. I will be recieving my Bachelors degree soon and I have chosen to attend another school for my Masters.
I am really going to miss Kaplan, as they have been a superb school. My academic advisor is the best and his been with me for the entire time. Every one of my instructors have brought with them a unique and intriguing personal history that increases their knowledge of the class they instruct. All of my instructors have been supportive, understanding, and have a unique desire to aid in every students learning.
I have sincerely loved my Kaplan and will miss them greatly and hope that my future graduate school is just as great. I totally recommend this school!
I had a family emergency in which I asked to take a leave of absence. I was advised that I would then have to drop out as there is no leave of absence policy with the company. That was only the beginning. Once, the formally dropped me the calculated my underpayment around 70.36 and sent me the notice of the underpayment and 2 days after the notice the call me delinquent on my payment arrangements.
On top of that the financial aid department is clearly incompentant and has horrible customer services schools. With all this I enrolled in U of Phoenix only to find out that Kaplan won't update the NSLDS system so that I can re-establish financial aid elsewhere. I have now filed a complaint with the board of hire education.
In addition, you can never reach the same person there to assist you in regards to financial aid issues. Enrollment process was find but, all the other inner workings have been a horrible experience. I would not recommend this college at all!!!!!!
I attended this school for 2 years and graduated in Jan. 2010. I never had any trouble with getting in touch with anyone until I wanted to re enroll to get my Bachelors Degree. I currently have my Paralegal Associates Degree. The courses are really easy in the beginning but they get much harder towards the end.
I had some outs with one professor (which is to be expected at any school.) I took him to the Dean and everything was taken care of. I would and have recomeded this school to many people which are now attending Kaplan. They as well love it. I will comtinue telling people about Kaplan and I will treasure them as one of my stepping stones in life. I know work in a law firm as a Paralegal and love my job. THANKS SO MUCH KAPLAN UNIVERSITY !!!!!
I was contacted to interview and enroll. The woman who called me walked me through registration and took my enrollment fee of about $500.00 most pleasantly. After that I was to take an orientation class. It told me I failed it, and would need to get a code to retake it. No one would ever get back to me to give this code to retake the orientation. I was never allowed to even log in again and was not able to get into an online class.
No one emails me or calls me back except the financial billing dept.I am pursued month by month to continue to pay on $4,000.00. The financial people always call me back to get my money but no one else has gotten back to me at all. For all I know, it's not even the real deal, and these are just "criminals" who have found an easy way to scam gullible naive people like myself.
I am threatened with collections by them. I have also been sick with leukemia and post transplant issues. My medications were quite strong at the time I did the interview and enrollment and so I am afraid that anyone who is not feeling particularly sharp and cautious may also fall for this scam.
I am paying $4,500.00 for absolutely nothing but their collection calls. My income was too low to qualify for a student loan, and I had to quit working due to illness.
Kaplan has been a ghastly experience of feeling caught up in a predatory scheme and I am being told to pay up or I will owe an additional 4k for a grand total of 8.5k. For what I ask. So you can finish your course I am told. The only way to withdraw is to pay off the remainder of the 4.5 k.
I don't have the money. I still can't log in to take the classes. What do they not get about the fact that I could never even start? Please do laugh, otherwise you will cry. I must seriously advise people to not do this online college unless you have serious legal and financial clout to protect yourself. I would love to send in an undercover, investigative team and find out what is really going on with this Kaplan college.
I'll be starting my second term on Wednesday and have to say that I absolutely love this school. With having a full-time job, it's hard to go to a traditional school.
I have had a couple issues with financial aid, but nothing that couldn't be fixed with correcting some forms and a couple of calls. I have spoken to my academic advisor, and have had no problems reaching him ever. He even called me a couple of days ago to congratulate me on a awesome first term.
If I ever had a problem or question that needed immediate answering, all I had to do was call or e-mail my admissions advisor and it was cleared up right away.
It takes a lot of hard work and effort and you have to stay on top of everything if you want to succeed. It's like life. You can't expect to lay back and be successful.