Kaplan University Reviews
Student & Graduate Reviews (333)
I was thrilled that as a single stay at home mother who was also an in home care nurse for my grandparents, would be able to jump into college and get a degree I could use! Very helpful at first... as first semester went on though the advisers were changed on me, stopped calling me, and when second semester started and I was ASSURED that I was registered for classes I couldn't log into them. I called my adviser and was told sorry, I am no longer yours.. Transferred over to new one. "Oh yes it says here that you were never registered. I will register you as a late start." Wonderful. day of starting couldn't log in. Called tech support... "Sorry but your log in has been suspended due to inactivity." What inactivity I tried to log in to my class to work! was told well your not registered any longer. AND my credits will not transfer to any creditable college.. just like another online "University" I tried years ago falsely stating they are acredited. WRONG... I have loans now for absolutely NOTHING.. DO NOT RECOMMEND THIS PLACE AT ALL.
This school is a ripoff. They are liars. They do not have proper accreditation. I lost a lot of money doing their nursing program. I did not understand how the accreditation worked. I'm fighting to get my money back after the school had to close down.
The financial aid department is such a mess. They block the funding from all sources to make sure the student has to retake the course. If a student goes to social media with an issue they will block them. The department of education is always to blame for there issues as well as the department of veterans affairs for their issues.
I really thought this was a good school until I found out how the financial aid department operates and hold on to your money. Kaplan University would be a good school if it would not be for the poor customer service in the financial aid department. Kaplan would have your disbursements but would hold it until he last minute to accrue interest on your money. There is always a different excuse each time you call concerning the reason that you have not received your stipend on time. Around October or November of 2015, Kaplan supposedly upgraded their financial aid department conveniently around the student's disbursements. The latest excuse is that their financial aid department is under maintenance. I never received my refunds on time and it is pitiful that this school does not offer direct deposit. My last term was December 22, 2015 and I still have not received my scholarship refund and it has been over a month. Their excuse is that they have to manually put it in and they see it scheduled out and that was over a week ago. I have put in two complaints against their financial aid department and have not seen any results yet. I do not want anyone else to have this bad experience so if you are considering this school, DON'T enroll!!
I am currently enrolled at Kaplan. I can understand both views first i would like to say that the academic advisors ate awesome and along with the instrustors they are very supportive. As far as the financial aid department. I had never had an issue until now. The problem for me is not just the delay it is the quality of service. I received an email in October about a new system they were implementing for the financial aid processing. At that point i knew my disbursement was due in November. Well in November all access to my account info was gone when i called i was told it was being delay due to a clitch with the new processing system but everything should be done by The end of December . However i have tried to reach someone by phone and email several times to no avail. I literally sat and listened to the phone rang for an hour . I did chat with someone but they all say its processing no date for resolution. I cant even get information about my account. I understand they must be busy however i feel that the service could be better as we are students. Not to mention they keep sending billing statements. Financial aid and school just isn't about receiving checks but i also shouldn't keep outting myself in debt by blindly continuing to take classes and in the end find out that it was not covered and i have to pay a huge sum. With all that said, The school academic department is caring and supportive,great service . The financial aid department has been a total let down in service quality.
My experience with Kaplan has been a good one. No financial aid problems or anything. I also had some great instructors. I completed my Associates in 2015 and will soon be finished my Bachelor's in June 2016. I recommend Kaplan to anyone who is looking for flexibility.
I graduated in 2015 with an Associates in Applied Science of Paralegal Studies. I am now working in my third law firm (I was previously a legal receptionist, then legal assistant), which Kaplan helped me find, and I am in a Paralegal position. The courses that I took had a lot to do with what I had already experienced in my previous law firms and things, such as writing memo's, etc. that I would need to know at my new office. I am grateful for their constant student support and one on one help. I love my student advisor because she checks in weekly and Kaplan also offers tutors to help students complete their work. I would recommend this to anyone that wants to put in the work to complete a degree. A lot of the unsatisfactory reviews that I read are people who were not put out for the task of completing a degree, had hardships in their life that they did not foresee when they started the degree or have abused the financial aid department and are now bitter that they have to pay back their loans. Kaplan is a great school all around!
I attended Kaplan for my associates and am in the process of completing my bachelors. Kaplan accepted my military credits which helped to knock of time for degree completion. I am a single mother of a child who is very active in sports and other activities. I also work full time and am in the National Guard. With all of this going on I am able to keep up with my classes. The workload is not overbearing, but I still learn a lot. When I did fall behind my admissions rep, professors, and academic advisor all reached out to me so that I can get back on track. I have not had any of the tuition horror stories that I have seen posted. I do think Kaplan is a little over priced, luckily I get the military discount and my GI Bill. However- it fits into my life perfectly, so I do not mind paying for convenience. Kaplan has put me into the position now where I have multiple schools to consider for my graduate degree. I think any school, or opportunity for that matter, will be what you make it. You gotta take the good with the bad and just keep on pushing through.
I graduated from Kaplan University in 2015 and am very proud to announce that I am now pursuing my Doctorate at Capella University in policy. The education that I earned at Kaplan enhanced and prepared me for this journey. Online education is not geared for everyone. In order to become successful at anything in this life, one must examplify diligence, responsibility, accountability and a focus mind. I received an increase in pay at my place of employment and a position as well. It is important to note that I started my academic life at a brick and mortar school and did excellent. In addition, it is also worth saying that there are problems associated with every institution regarding academic performances. I know of some who have attended renowned brick and mortar universities and still show poor academic activities. So, these are important points that one should consider before seeking to pursue higher education. Finally, I must state that Kaplan University is also apart of the international recognized educational system.
After reading some reviews here I am really surprised. I have been attending Kaplan online since March 2015 and will get my associates in April 2016. Enrolling at Kaplan was easy. They accepted all of my community college credits, and my advisor checked in on me through my first two semesters to make sure I was adjusting well to the online classroom. The teachers are fine, some better than others, but that is to be expected of any school. I have had no financial aid issues to date. They are always helpful and the online chat makes things a lot easier. People on here are all complaining about not getting their check "in time". To be honest, I didn't even know I was getting a check until it arrived in the mail. So why don't you all focus on getting an education rather that your reimbursement check? The only thing I don't know for sure is where my degree will get me. We'll see...