National American University Online Reviews
Student & Graduate Reviews (75)
I decided to do online classes at NAU because I am a single mom and had a child to care for. Big mistake first of all finacal aid was no help at all never answer their phone. I had to go into the school 4 times in one week.
Then one day I go to log into my student portal and I am blocked so I go in to talk to them they had misplaced a paper and when they found it forgot to take the block off.
Good luck if you have a question for your instructer they never answer there e-mails I acttualy had to call my instructer at her house on more than one ocassion. Don't waste your time or money. I have switched school this one is bette and cheaper.
Most of these reviews all talk about how the financial aid department is horrible and will screw you over bad. I read all these reviews before I started going to this school, I wish I would have listened to all these people.
I had a scholarship and a student loan and still ended up with a huge debt. I was constantly in their office asking why I was about to go into my third semester there at NAU and my first semester still hadn’t been paid for. Then one day my account showed a zero balance, I thought everything was fine. I get a call from the financial aid lady, Vicki who is clueless, and she tells me I have a balance due of over a $1000.
My husband and I were in her office for hours and many days trying to get her to explain to us where these charges came from and she couldn’t answer, she called many people that couldn’t answer either. We finally told her that we wanted a detailed paper of where these charges were coming from before we paid, she block my access from my online classes a week before I was supposed to finish forcing me to pay because if I failed those classes my scholarship would have been taken away and I would have had to pay for those classes too. Another thing I found that was very wrong is that I didn’t get my check for my student loan (for the first semester) until the beginning of the second one. This is a for profit school, they care nothing about the student they are just there to make money. I regret badly going to this school but I guess it’s a lesson learned.
I started Sept 7 ,2010 and I will finish my first semester Nov 20, 2010. Im very disappointed with the finacial aid! I have not received a dime! I call every other week and they have 1 excuse after another! They claim they're overwelmed with all the finacial aid, new laws, to many students, etc. Im a first time student there so I expected to be a little delay but in 2 weeks I will be done with my first semester and will start second semester in December. Some of us that go to school full time depends on that money! Out of the 10 students that attend on the days that I do, NONE have received any of their money! And some are NOT first time students! Very frustrating! Also, I wanted to use nothing but my pell grant on my first semester but oh no you cant do that!!!! You have to get loans to help pay for your first semester! Again, BS!!! Let's just see if I receive any money before Thanksgiving!!!
I have really had a great experience with National American University. Well, mostly great. I didn't like one of the online classes but the rest were all good. I took classes at the Independence campus and they have great instructors. I walked in May and now I am doing my MBA there, I would definitely recommend the school.
I've had a bad experience with National American University. Please take the time to read what I have gone through. The stress, frustration, time consuming, unfaithful/untrustworthy faculties. If you read what I am going to write about it will help you from losing money and faith in the school you choose.
Last year 2009 fall quarter, I needed only 1 class to graduate my bachelor degree in Management Information System. I did not have the money to pay for that 1 class because financial will not cover for that 1 class so i decided not to attend for that fall quarter. The school then called me one day and advised that I should attend the fall quarter and they will do everything they can to help me get financial aid to cover my quarter.
I respected that they will do what they said. Therefore, I went to the Brooklyn Center campus and spoke to them. They told me that they can give me 2 option. 1st option- take another class and get financial aid to cover, 2nd option- double major and also get financial aid to cover.
Trusting their expertise in their professional field, I decided to double major. The staffs helped me looked for another degree. That second degree that I decided to take was business administration degree for associate. They looked over the classes to see how many i would need to get that degree. They told me that it was only 2 more classes and I will also get that degree after I finish the fall quarter.
I took that degree and registered for 3 classes thinking i was going to get financial aid to cover for that fall quarter. I then proceeded to class the following weeks not knowing and issues that will concern my financial aid. After I finish the quarter 1 week after, the financial aid advisor emailed me and state that financial aid did not cover for all my 3 classes and it only covered for my 1 class that i needed for my bachelor degree.
After reading the email i contacted the school numerous time and got no response, i then contacted the Bloomington campus and got them to contact the Brooklyn Center Campus. They finally called me and said that they have a few options for me. They were putting me on the spot and did not even bother to listen to what i have to say, as if my concerns and feelings are not important to them.
When I tried to explain to them the situation, they refuse to listen and told me to move on, they also told me that if i want my degree then for me to drop the situation and take what they have to say. I was too mad and angry I hung up the phone, and called the corporate headquarters, they too did not call me back for any resolution. I then wrote them a dispute letter and have them have the school look into the situation.
Finally, the new dean at the campus called me in to give me a loan from the school, they stated that the loan from the school was a very good thing, and it works just like financial aid. I then signed the loan so i can receive my bachelor degree and my business admin associate degree as well.
The problem was I wasn't going to get my Business degree. The school had told me that I need another class in order to get that degree, i spoke to them again about the issues, they said they have done all they can, and turns out I still need to take that class, so if i was to take that class for my business admin, it would take me back to square 1 where I have to go through the same process and the school will snatch more money from me.
They called me on June 9, 2010 and said that regardless of what their staff had provided me, I still need to take that additional class for my Business Administration degree. They also told me that there is no hope in trying to work that out and give me that degree. I told them that I want to sit down with the people who advise me to take those courses and let them know how i feel and how pathetic their work is. But the school did not proceed to take that action they told me that it's not necessary to do that.
I have put in many hours in working out my situation and yet the school denied everything that they had advised me. They will do the same to you. The staff there are not professional, they are only there to be at a job. They know nothing about honesty, integrity, trust, feelings, or to educate their students. They are only there to rip students off and take as much as they can from students.
After reading my experienced, I encourage anyone who is reading this, "PLEASE DO NOT ATTEND NATIONAL AMERICAN UNIVERSITY." You will thank me when you dodge the university. But if you attend the University, you will go through what I have experienced in the long run.
I was wrong on the previous reviews.They did reverse my gpa.The staff at this school is wonderful.I feel they are overworked.There are improvements that need to be made in the school, ie., career services.However, it has been a good school with very friendly staff.
This school is by far the worst school anybody could ever attend.My gpa was miscalculated and, I showed the evidence of it.They refused to change it.I took a computer class and failed it the first time.The second time, I received a C.The dean at the Independence, MO campus is Cammie.She kept giving me the runaround.She said, "Oh, there some kind of error, and it'll be fixed."Whatever, you say.PLEASE DON'T GO THERE.IT IS A TERRIBLE SCHOOL!!!!!!!!!!!!
NAU is a joke. I am paying good money for an education with zero customer service. It takes forever to get your book vouchers and getting someone to respond to a complaint is like pulling teeth from a lion. I will be transferring to another university for my Masters degree and advise anyone who is looking to further their education to look further than this college.
My experience with NAU has not been a good one. I feel that NAU is a sorry excuse for a university. When you investigate the credentials of their faculty, you'll find folks are teaching because of staffing convenience and not expertise. They don't pay their faculty well. so you get what they pay for, not what you are paying for.
NAU seems to be more interested in taking money from you than training you. The high cost to attend is not matched by what you recevie in return. It is a sorry operation and I cannot recommend the bad experience to anyone. Instead, I'd suggest that you keep looking.
I first started taking class in seat at NAU, then while deployed to the middle of the Indian Ocean I transitioned to the on-line realm of learning. The transition was seamless and every time I contacted the university they were extremely helpful and resolved any issue I had in a limited time frame even while I was on the other side of the world!
After I moved to Texas I finished my degree online and had zero problems with the web service/software or instructors. The staff was very helpful in making sure I reached full understanding of the material. I truly enjoyed being a student a NAU. I would recommend their on-line program to everyone.