Pinnacle Career Institute Online Reviews

1.93 out of 5 stars
(24 Reviews)
27% of 24 students said this degree improved their career prospects
29% of 24 students said they would recommend this school to others
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Student & Graduate Reviews

1.0 out of 5 stars
B. Stamey - 12/26/2019
Degree: Medical Billing & Coding
Graduation Year: 2009
"I started the online program in April 2009..Finished my first course and was ready to start the second course. I got very sick and was unable to keep up the online classes so I asked the school if I could put my course on hold and pick back up where I left off once my health improved. I was advised I could do so. 3 months later when I was ready to complete my courses the school advised they no longer offered the certificate program I had started and if I wanted to finish I would have to go to the associate level which was longer school term and more cost. I opted to pass on this course. I had only took one class in the second term but the school would not give me credit because I officially "started" the class. I had financial aid which was taken back by the government when I stopped the class so therefore I have been paying on a student loan the school would not give me credit for that is of no benefit to me. I think it is a shame and should be against the law for them to do that when they specifically told me I could complete the course I was taking. I would not recommend this school to anyone and if there is any advice from anyone on how I could get my money back or at least not have to finish paying the still $5,000 balance I owe it would be greatly appreciated."
1.3 out of 5 stars
Tasha - 11/25/2019
Degree: Personal Training
Graduation Year: 2009
"I would not recommend this School to anyone. Especially if you are going for personal training. I found out that in the state of Tennessee you do not need a degree to be a personal trainer. You don't even need a certificate here. Most gyms do require a certificate to work there. I have multiple friends who paid $500 for an online personal training program and got their certificate to personal train. I basically went in debt around $17,000 for something that I do not need. On top of that, they have you take the nsca or Ace test and if you fail , you do not get your certificate to train. I did not feel prepared, I failed the test by a couple points and so did majority of my class. That's school bugs you after graduation date in order to record that you got a job and knowbake the school look good. I never ended up doing the personal training and I never ended up retaking the $100-$200 test.... just have a useless associates degree that will probably be laughed at..."
1.0 out of 5 stars
ERIN - 9/7/2019
Degree: Medical Billing & Coding
Graduation Year: 2010
"If you want to be up to your neck in student loans this is the place to go. I could never find job placement and was even told that I wasn't likely to find job placement as we're all of my fellow classmates and I still owe $12,000 and I'm paying monthly and have been for years for nothing."
1.4 out of 5 stars
naive and disappointed - 8/19/2016
Degree: Medical Billing & Coding
Graduation Year: 2010
"I was led to believe by school admin that getting certified as a MIBC was impossible without this program. Not true. You just need to take the test. ALSO we were misled to think that this program trumps experience. We were literally told that this course is the same as "two years work experience". It was incredibly disheartening to be told that its cheaper and preferred by companies to train for someone within to get MIBC certified than to hire someone new, especially if you have no experience in that field. I was told directly by a hiring manager after always seemingly acing every interview (MIBC even had a required course on getting hired), that for-profit schools are looked down upon and not taken seriously. I feel foolish and ashamed that I had my parents co-sign a 12000 loan for a 10-month program when i could have attended a similar program at a,LEGIT university. Also myself along with every other MIBC student received the same listless email from the job placement specialist, regarding a scant handful of jobs that seemed few and far in between. Thus , another lie - when I was talking with the pci recruiter, he stated these jobs were always in demand. It turns out the pci recruiters get paid commission - quell surprise. The head of the coding program waw completely awesome, though. That place didn't' deserve to have her working for them."
Jason Chapman - 4/12/2018

We apologize for your negative experience in 2010. Our recruiters do not and have not received a commission. We did have our MIIBC program at the time due to strong demand from employers but found that with students not wanting to take the certification exam our outcomes were not what we wanted. Please let us know if career services can be of any assistance.

1.0 out of 5 stars
Brooke - 2/19/2016
Degree: Medical Billing & Coding
Graduation Year: 2015
"This school is terrible. I was enrolled and ready to start classes when I decided to withdrawal. Everyone you talk to is just so pushy and tries to push you into things. When I went to withdrawal from their school they would not let me and kept offering me other programs to enroll in, finally I was able to withdrawal and my admissions advisor was very very rude and unprofessional. This school only wants your money. Now I am having to get ahold of them to have them fill out a withdrawal clearance letter so I can attend another school and now you can't find a single person to talk to all you get is someone's voicemail. This school is a joke, do not waste your money here."
Jason Chapman - 4/12/2018

We apologize for your unpleasant experience. We do condone our representatives being pushy or not respecting our students wishes. Our financial aid department and business office would be more than happy to give you a withdrawal clearance letter. Please call us at 800-676-7912 so that we may help you resolve this.

1.0 out of 5 stars
Harvard Grad - 11/16/2015
Degree: Medical Billing & Coding
Graduation Year: 2015
"PCI is a terrible terrible school. I have degrees I just attended PCI briefly because I wanted to pick up an extra trade. The financial aid office is a JOKE. THEY SWITCH STAFF LIKE IT'S NOTHING. THEY are very rude and only care about your money!!!!!!"
4.7 out of 5 stars
Glen Daugherty - 9/19/2015
Degree: HVAC
Graduation Year: 2015
"I was a student at pinnacle career institute online for HVAC was recommend to by company the teachers was was engaged in the class and if you had any questions you could call or email them with problems you having with the class the boot camp was about 10 days really enjoyed boot camp it was small so you had more time to study in the labs for the hands on training I WOULD RECOMMEND PINNACLE TO ANY ONE."
1.5 out of 5 stars
ABB - 8/28/2015
Degree: Medical Assistant
Graduation Year: 2009
"My first impression of the school was excellent. The over the phone assistance was wonderful...until my fafsa account encountered a bug. I was unable to resubmit my information and because of that I was cut from class with no warning. This happened twice and no was able to give me any information as per why or how to fix the situation. I built up a debt because of it and was unable to rejoin the program because of this. I have been hung up on and the over the phone assistance became less patient and helpful. Horrible experience and disheartening"
Jason Chapman - 4/12/2018

We apologize that you had an unpleasant experience with your financial aid. If there is any way that we can still be of assistance, our business office would love to help. Please let us know how we can help.

1.8 out of 5 stars
k - 5/4/2015
Degree:
Graduation Year: 2010
"Spent $12,000 , still could not find employment in the field I was "trained" for. I was actually told PCI and other non -accredited , for profit schools are looked down upon at multiple job interviews  by bemused recruiters (wheras part of the high-pressure enrollment script leads you to believe PCI is respected in the field.) Ultimately my next employment was at Walmart, despite being on the honor roll the entire duration of my courses. I don't think any of the medical billing jobs I applied for even called my references."
1.0 out of 5 stars
LJS - 2/4/2015
Degree: Medical Billing & Coding
Graduation Year: 2010
"I feel this is a scam. What you are not told is there is no one will hire you. You have no experience. The online degree does not help in any way."

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