"PLEASE DO NOT GO HERE THEY ONLY CARE ABOUT YOUR MONEY! THIS IS GOING TO BE LONG, BUT I WANT TO MAKE SURE PEOPLE READ THIS SO THAT THEY DON'T SCREW ANYONE ELSE OVER. First of all, I felt very pressured to enroll right away. I had expressed that I wanted to save and sort out my finances before commiting and starting classes, but was told the "sooner I enrolled, the sooner I could figure out those finances". I was also told that as a newly enrolled student I would be able to try out the classes for three weeks and could withdraw without any costs to me if it wasn't a good fit (This is not the full truth). I filled out my 2019-2020 FAFSA and was told that I was an independent student, which would qualify me for more aid than if I were to be a dependant student. Before I knew it I was being told to sign my enrollment agreement, which I thought was strange as I hadn't even received my financial aid package yet, but I was excited to get started so obliged. I am only now realizing what a huge mistake that was. I also paid to have my official transcripts sent to them from my first bachelors degree to get an audit of what classes would transfer. The unofficial audit from my unofficial transcripts showed that my prior english class would fulfill one of the English Comp requirements and that I could take an assessment to fulfill the other English Comp class. When I inquired about this to my advisor (who sounded like she absolutely hated her job), she said I would have to pay a $100 fee to get access to the assessment which was basically the class, but you have 28 days to complete it on your own. I decided to go ahead and take that route and had access on February 27th, a day after my classes started. I work a full time job and kept receiving calls from financial aid at work. The voicemail was an automated voice telling me that the financial aid department needed further information from me. I received an email from them asking me to complete my 2020-2021 FAFSA...so I did thinking that was the issue, but still called them the next day (February 28, 2020). I spoke with someone who told me that I had indicated that I was pursuing a Masters degree instead of a Bachelor's and I needed to correct that and I did that night. This part I do admit was my wrongdoing. In between this time and March 3rd, I called to see if my transcripts were received and was told that both had been received and that it would take a week from the retrieval date for the registrar to evaluate my transcripts and was also told that an official audit would not be sent to me. I asked if my financial aid would be adjusted based on the audit and got the very vague answer of "it should be". I received yet another call and email from financial aid on March 3rd. I called in on March 5th and they told me that I was only classified as an independent student because I had indicated that I was a Master's student on my FAFSA. Apparently if you are not married and have no children you are considered dependent if you are under the age of 23. Why that was never mentioned to me from the beginning, I have no idea. Enrollment advisors must not be trained on these things. ***SIDE NOTE: The DOE is so messed up, I am a grown adult. I live halfway across the country from my parents. I pay for all of my expenses with my own hard earned money. I am the furthest thing from "dependent". *** Anyways, I asked if I could withdraw , and then re-enroll after my 24th birthday, which is only a couple months away. I was advised to do what I felt was best for me. I expressed that I was concerned about the $100 fee I paid to have access to the assessment for the English Comp class. The representative assured me that once my withdraw was final I would be refunded that fee I just needed to call them once I received word that it had been finalized. Boy do I wish I had gotten that in writing.... I emailed my enrollment advisor and let him know that I wanted to withdraw because of the misunderstanding with my FAFSA and that it was the best financial decision for me until my birthday so I could re-enroll. He said he would get that started for me. I called the following Tuesday, March 10th and spoke with someone different in the financial aid department to get my refund. They acted hesitant and said that they would have to see if I was "eligible" to have that refunded. I was put on hold, then told that because I had access to the course I could not be refunded because of the nature of it being an assessment to test out of a course. I really think that this is unfair as I was told up front that I would not be charged anything if chose to withdraw within the three week trial period, I was then told that I would be refunded the fee after withdraw. I had access to the assessment for a week and I did not submit anything or receive grades for anything related to the assessment. I hadn't even read through the whole assessment yet. I was also told that if I re-enrolled I would again have to pay $100 to have access to the assessment again. I expressed to the rep that I thought this was unfair and SHE AGREED WITH ME. I asked if I could be transferred to a department where I could dispute the charge. I was. The guy I was transferred to seemed like he could care less about my frustration. I explained that I had withdrawn in the trial period and only had access for a week. His only response..."...yea but there are "rules" for the assessments...I will get back to you". That was it. I emailed my enrollment advisor explaining the whole situation and that if I was not refunded, I would not be re-enrolling as I did not believe that this was fair or ethical. He responded that he would escalate it to his managers. It has now been three and a half days and I have not heard a word from this "school". I received an email that read quote for quote "You will not be charged any costs associated with your courses at Purdue Global because your admission to Purdue Global was conditional." This is obviously a blatant lie if you are a returning student and don't want to have to take Gen Ed courses all over again. I also never did receive notification that an audit was performed on my transcripts even after a week had passed. Also literally word for word from the "Refund Policy" of the enrollment agreement: "undergraduate students who choose to withdraw by the end of week 3 of the first term (within Purdue Global Commitment trial period); shall be entitled to a refund of all monies paid, with the exception of the nonrefundable application fee." While I understand that I paid to test out of the class and was not "taking" the class, I did not submit any work whatsoever and it is a substitution for that credit therefore essentially the same thing just "self-paced". I was never informed that there were any "rules" for the assessment. I combed through my enrollment agreement and there was no mention of any conditions regarding assessments. If there are rules they should be explicitly stated and the financial aid department needs to work on their training if one rep told me that I was entitled to a refund. I also understand that the mishap with my FAFSA was my fault, but that still does not change the fact that I was promised no out of pocket costs if I withdrew in the three week time frame. $100 may not seem like a lot, but half of my paychecks already go towards student loans and I have many other expenses on top of that. I was in tears at my desk at work because I was so frustrated. Why Purdue would you screw over hardworking people who just want to better themselves? This school is a joke and they do not care about their students. Save yourself the headache and run from this place."