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Southern New Hampshire University Online Reviews

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61%
Recommend This School
61%
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5 stars
(130)
4 stars
(47)
3 stars
(29)
2 stars
(37)
1 star
(60)
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2 out of 5
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Degree: English
Graduation Year: 2020

This biggest issues I have is with the Administration and the poor customer service they provide to distance education students. I'm abhorred as to the treatment that I've been subjected to by their employees, which I can only assume are mostly part-time undergraduate and graduate students. The staff is profoundly incompetent and the administration seems to care less because they're probably vacationing in Adirondacks or Cape Cod for the summer and left the inmates to run the prison. I've literally had to coordinate my own financial aid between the Department of Veterans Affairs and SNHU because their military team's incompetence, so far every semester. Then after they screw up your account, they harass you for payment.

2 out of 5
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Degree: Healthcare Administration
Graduation Year: 2019

Since I am a student at SNHU, I feel I could write an accurate review of my experiences. Eight out of ten times the instructor doesn't care for the student, doesn't properly engage, make time when time is needed, or follow SNHU's guidelines. Multiple times I have had to go to a Dean for assistance because I either got no response from instructors, my instructor didn't know who to solve a problem assigned in an assignment, graded late or at the very last minute, etc. As a student, we are to focus on our studies, as a student at SNHU one has to focus on their studies and how to figure out communication with an instructor. SNHU didn't hesitate to take my tuition every term and made excuses for everything else along the way. This is why I moved on to a different school for my graduate program!

3 out of 5
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Degree: Graphic Design
Graduation Year: 2020

I am the type to read reviews before attending or spending my time on something, but nothing could prepare me for this. I've attended another University online and I've never experienced so much confusion. I'm also pretty well technology savvy yet I found SNHU's online courses extremely confusing and frustrating. From the interface to the wording when it comes to assignments. Then lets add on, that what I'm learning I can learn on Youtube, or I already know the curriculum. Although the quick video tutorial helps in one class, I think all classes should have video included. I may finish my degree at my old school because I'm so confused!

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1 out of 5
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Degree: Criminal Justice
Graduation Year: 2020

This school is my first online school and it was a huge mistake. From day one there was issue after issue. My student portal was completely down for the first week and a half of the term at no fault of me own. I was in turn held accountable for all the class work and discussions that I had absolutely no access to. Not one of the many people I had spoke to seemed to have any solution one way or another. One particular professor decided to fail me for the first weeks of the term even though I had reached out to her to let her know what was going on. I tried to just withdraw and they would not let me withdraw, had no solution for the failing grades I had received. Highly disappointed and will not be returning.

1 out of 5
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Degree: Curriculum & Instruction
Graduation Year: 2020

I've taken online courses in the past. I was thrilled to find a program that would give me information for working with students with language-based learning issues. Unfortunately, the instruction consists of little more than "read these chapters." When a professor's assignments are unclear, rather than clarifying for the whole class, he says he'll message more info. If multiple students are requesting clarification, that's a signal that perhaps the instruction that we're paying for isn't living up to expectations.

4 out of 5
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Degree: Healthcare Administration
Graduation Year: 2020

I started at SNHU May 2017 and have been working hard ever since. I expect to graduate in 2020 so I have some relevant information to offer. I had trouble finding a flexible school that would work with my lifestyle. SNHU seemed to be the place. IT is flexible with your time if you want an education. Assignments are due by Sunday night. All my teachers have been understanding and flexible as well. You have two portions to the discussion. Thursday is the initial post and the responses are due Sunday night. Its online and its Self taught. You do have video but you have to read and do you own research. I think people expect it to be like sitting in class and being lectured. This is not it. The classes are self paced. If you read and research than you will pass your classes. The teachers are there too help you , but you really gotta have the mindset to teach yourself. Thats the trick to going to school online. Its self taught. I think a lot of people miss that when they take online classes and feel like they are missing something. My financial aid experience has been the same no matter what school I have gone too. It will always be an issue for some. I had to complete an appeal process to get my financial aid at SNHU. It was not easy. Its a good school. If you work hard, you will get what you want. Its not a give me a diploma education. The expectations to have teachers help you all the time is not realistic. Most of my college professors from a traditional college would barely respond to a phone call or email. So I feel like the Professors that I have had at SNHU are typical. I hope this helps and Good luck to all those seeking an education!

2 out of 5
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Degree: Sociology
Graduation Year: 2020

I have been at SNHU for about 3 years. I returned to school after a 20 year absence to finally finish my degree. At first I found the classes to be good and the instructors ok. However, over the last year I have noticed a significant increase in "busy work". These classes are already half the time of a regular semester and now it seems they are cramming more and more work into a week. The sad part is, it isn't even work that is going to somehow increase proficiency of the course content. I find that I spend at least 30 hours a week just on the reading and assignments for one class. Not to mention some of the nutty professors I have had. I have just been able to work around them, so far. Four more classes and thank God I'll be done! I just think more quality and less quantity on everything SNHU!

5 out of 5
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Degree: Human Services, General
Graduation Year: 2019

Everyone has their own experience with this school and It's good to read the good and the bad and then decided. There are bad reviews but don't let that deter you from doing your research on the school, like I said everyone has their own experience. I graduate with by bachelor's in human services in may and start my masters soon after. I transferred two years ago from my community college to snhu and began classes. The community college I went to wasn't the best so i had almost given up on school but gladly I gave SNHU a chance. Everything transferred over so I was very happy with that and the enrollment process was very easy. This is a university so I expected the cost to be higher than my community college but I didn't see too much difference in price than other colleges I looked at. I can say this degree wasn't handed to me. I did many research papers, stayed up late, passed papers, failed papers, struggled, spend time talking to my professors for hours but I feel I learned a lot. This school is set up for you to succeeded. One thing I've noticed with snhu is that the counselors are constantly checking up on you and if you get a bad grade they will call you to see what happened. Me and my counselor had weekly meetings, which I loved, to see how everything was going. If you miss an assignment you will get an email and some professors will contact you by email. As far as the communication the professors do ask that you give them 24 hrs to respond, which they usually answered back within a couple hours but the counselors you can always call. Classes are set up so that you can see what your'e doing each week. For B.A programs its usually a discussion board, that requires you to respond to two peers, and a paper or quiz due by the end of the week. You can work ahead because the whole course is already put up on brightspace (similar to blackboard). Not every class is the same so you might have just quiz one week or just a paper the next. Some classes have milestones throughout the term, which is 7-8 weeks. This is when you do a short papers and at the end of the term they are combined together, not every classes has them. Some finals were PowerPoint projects others were just papers. They do help you with your resume and job search after. Overall I had a great experience with this school.

2 out of 5
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Degree: Graphic Design
Graduation Year: 2019

I read all the reviews before deciding on an Online school to attend. My current job moves me around a lot so I am not able to attend a physical campus. I was thrilled when I found SNHU and saw how affordable the Bachelors programs were compared to other Art schools. My initial experience was decent enough and I felt like I had made the right choice. However, the classes became all about reading a chapter from a textbook and watching some Youtube tutorials. The instructors didn't really "teach" anything. We are expected to watch the tutorials, understand it perfectly, and submit a finished product so the instructor can criticize it. At one point, I became diagnosed with a serious disease and the stress from that caused me to withdraw and take a semester off. Financial Aid returned my funds to the gov't and I was hit with over $1,000 in course fees and sent to collections almost immediately. SNHU would not help or waive these fees due to my illness. That should have been the first red flag for me to know this school doesn't care about the students, just their money. They rush you through the classes so fast and are using the same projects that students 8 years ago did. I feel very unprepared for a career based on the quality of education I am paying for. Why bother paying at all when I can watch all the tutorials for free on Adobe's Youtube channel? Attend at your own risk.

5 out of 5
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Degree: Cyber Security
Graduation Year: 2021

I have been with SNHU for several years and am currently working towards a bachelors degree in Cyber Security after switching majors from Accounting. My experience here has been generally positive. I have been fortunate to have professors who have actively and eagerly participated in my classes. Of course over the years like other reviewers I have run in to some who seem bored and more concerned with a paycheck than being involved in class, but this has been far from the norm. The assignment difficulty, quality of external tools, virtual books, etc vary from class to class, but for the most part have met or exceeded my expectations with a few exceptions. I have had advisors throughout my time here and all of them have been wonderful. Without exception every issue or concern I have had was addressed and handled with expedience and professionalism. The communication of my advisors has been stellar up this point. The best part of this whole experience has been the freedom to set and maintain my own pace/schedule (within reason). I enjoy being able to study or participate in a discussion at any hour of the day. I do wish the loan structure was a bit different. Having unsubsidized loans making up approximately 40% of my student loans is not grea, but it is what it is. Overall I feel this has been as good (if not better) than any online or local option that I would of had and I look forward to graduating and enjoying a career in my chosen profession. If you are considering online learning I would recommend SNHU without hesitation.

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