Student & Graduate Reviews
House - 3/28/2020
Degree: Business Administration
Graduation Year: 2022
"I am a current employee/Masters student of Southern New Hampshire University. I have spent the past hour reading reviews on the site. Some, I find completely laughable, some legitimate. For anyone that says we are a diploma mill, that is a complete insult for the value we offer our students and what our degree means. Any degree, no matter where it's from, or what it is, is a STEPPING STONE to moving forward in your career. I completely agree with the fact that there isn't enough man power. Especially in our advising department. 1 person is responsible for 200 people. It is crazy. With that said, I can say with confidence that all staff has what's best for the student interest at the end of the day. I also read a review where one of the student's said we need to up our acceptance standards. I do agree with that. Some of these reviews of people saying they were "lied to" or that "someone didn't get back to them" or the best is "I couldn't submit my assignment" are all full of it. Communication isn't something that we will NEVER be weak in. It is instilled in all of our employees the importance of following up with out students. An employee ever mistreated a student wouldn't last here. In addition, student financial services is the backbone of the entire school. They are great and whoever says else, is wrong. They deal with the hardest situations there is in education, the finances of it. First off, people call in all the time thinking that Financial aid is free money. It's not and student's get upset when SFS job to tell them it's a loan. If you are looking to attend online college, I assure you, the bad reviews you read on this site are from people who no matter where they went, they were going to have a bad experience. We see it all the time. The staff that works there is proud to be here and we always do what's best for our students."
Loki - 3/28/2020
Degree: Business Administration
Graduation Year: 2017
"This review comes from the point of a former Student Financial Counselor. Once upon a time, SNHU's College of Online and Continuing Education had a passion for its students, it's faculty, and for morality as a whole. I grew as a counselorwith them, loving the beginning but despising the outcome. When I started, our staff to student rations were appropriate. You took your time, used the knowledge SNHU would spend a vast amount of money imbuing into you and helped your students. Conversations would be enjoyable (as much as one can enjoy calling the Financial Aid office) and you built a rapport with your students. Hold times were reasonable, if any at all unless it was a term start or refund week. You also LOVED your job, and I genuinely mean that. I was proud to say I worked for them. They taught me everything I know in Financial Aid and I met so many friends. You were treated as family and students were included in the family. Then one day, SNHU developed an ambition for growth that consumed them like a parasite. They were robbed of all common sense and lost track of what made them amazing in the time frame of two years. SNHU began spending a ton of money investing internally on advertising and suddenly the school was everywhere. Enrollment rates increased parabolically and the schools direction began to change. Power was shifted with this growth from the university president to a CFO and with the change in leadership, SNHU Online divided internally from campus. Expectations became outlandish. We would be constantly short-staffed during major points in the academic year and they couldn't seem to hire enough people. For awhile, there would be constant holds during term start and refund weeks. It wasn't uncommon for me to feel sympathetic to one of my students because our processing team messed something up or the student ended up with a balance because they weren't properly advised of the withdrawal policy. While leadership would scream about quality, the reality was if you wanted to keep your job you couldn't do anything but provide quantity. SNHU to this day employees highly educated people who do care, but their business oriented focus inhibits the ability to express it. One thing you'll notice in the last 4 years is SNHU online no longer shows up on college/university excellence reports and its for all these reason. I recommend reviewing alternatives before SNHU."
John - 3/7/2020
Degree: Liberal Arts
Graduation Year: 2024
"As I write this review it comes from the standpoint as a current Academic Advisor (employee) who's moral compass just cannot keep silent. If you take a look at the current reviews, they are horrible. Mostly 1 star. And for a good reason. The students are being left in the dust. It’s not that the employees do not care. Quite the opposite. We all have an enormous crazy passion for helping others. All departments from Advising to Student financial services and Admissions all have a background in high level customer service and/or former educators. The problem is not with the employees, it stems from the out of control growth of SNHU. If you look at the older reviews on this site, they are mostly 5 stars starting from the year 2012-2016. After 2016 the bottom falls out. Why? SNHU experienced explosive growth in their online division but did not add enough support staff to handle the avalanche of new students. A good example of this is with Advisor's case loads. A good manageable case load per advisor should be around 50 students along with handling incoming calls from random students. Currently Advisors are trying to manage (unsuccessfully) a case load of 200-300 students plus answer phones all day from additional students that are not in their case load. Things get forgotten, not done, passed on to other advisors, etc. A real mess. This article from Forbes.com takes a good look at what is taking place within Southern New Hampshire University. https://www.forbes.com/sites/susanadams/2019/03/28/meet-the-english-professor-creating-the-billion-dollar-college-of-the-future/#3c1dda60426b"
Larry Smith - 3/4/2020
Degree: Business Administration
Graduation Year: 2050
"Terrible school, the online experience sucks, their student website is the worst I have seen. Most of the time it does not work. They messed up my student aid and did not allow me into the books and expected me to catch up. I was behind 3 weeks due to their messup, I had numberous conversations regarding this with student financial aid. This is a diploma mill, a fraud and a profit maker for some investors. The school is a complete fraud. This school should be shut down. Many people complain of the same issue I had. Time to start a class action lawsuit against this USELESS SCHOOL."
psych student - 3/2/2020
Graduation Year: 2020
"Reading all these bad reviews I have a feel we talk about different schools. I never experienced any issues with financial services or advisers. Some professors ( with PhD) were not professional. The only complain I have is that they don't care about their reputation. They accept low intellect people who can't make it thru and then blame school. THEY SHOULD STOP ACCEPT JUST ANYONE AND RUIN REPUTATION. They also have to record some lectures and update their curriculum more often. This school is like decent state school but with stupid politics to let unqualified students in."
Trianda I Laprince - 2/5/2020
Degree: Healthcare Administration
Graduation Year: 2021
"The financial services department is terrible they gave out the 1098 forms on 1-31-2020. Then, sent a mass email out to students advising them that they had a reporting system error and need to make adjustments on the forms. And, if you filed your taxes with the 1098t form they gave out on 1-31-2020, you would have to get your taxes amended with your tax processor. They will send updated 1098T forms 2-7-2020. Horrible!!!!!!!!!!!!!!!!!! Now, I have to wait until 2-7-2020 to see what adjustments they made on the forms to see if I have to return get my state and federal tax refund. I also processed my fasa form in 12-2019 and they have placed all current students on hold until 3-2020 to get an answer about there financial assisted. This is horrible !!! The financial aid department is so behind,backed, and making major mistakes up it is a really be turn off. Besides, the terrible financial aid department that school is decent."
Jenn - 1/22/2020
Graduation Year: 2021
"Southern New Hampshire University ruined my life. I joined because I was told I only needed a few more credits to get a BA, which was what I needed in order to accept a job overseas. I paid for my first class with a grant from a FAFSA, as well as a book voucher. I was told many times by my advisor and their portal website that I owed $0 for the first semester. The English class they put me in was stuff I learned in sixth grade, like how to write a paragraph, how to write an essay, and general topics that I used to tutor others in. Most of the websites were fill in the blank forms, and after a while I started copying and pasting the same answers over and over and always wound up getting 10/10. After the first two weeks, my teacher mysteriously was unable to open any of my homework documents. I tried everything the website allowed for submitting assignments, and very suddenly nothing worked. I offered to send a Google Docs link, but was turned down. Eventually it was clear that I was going to fail the class, and would have to retake it and pay for it. I realized what was going on: this was a degree mill that was out to make money. They didn't care about my education, they just wanted money. I dropped out and told my advisor that I wanted no part in the school anymore and to cancel the next class I had been enrolled for (but hadn't paid yet). A week later I received a bill for $596. I emailed them consistently explaining that my class was paid for and I'm not interested in any other classes, and that I wouldn't be paying for that sham class. And now it's going to collections. Now I have to do a payment plan that includes interest and fees. Now I've lost that job position overseas and I have to start all over with my career path. Thanks SNHU."
Scott - 12/29/2019
Degree: Computer and Information Science
Graduation Year: 2022
"The online modules tend to be of poor quality. The issues range from misspellings, vague instructions, and even flawed assignment documentation. The most challenging obstacle tends to be instructions that are so vague that they are not useful whatsoever. This increases reliance on the instructor. Some instructors overcome these quality issues by posting videos with detailed instructions and being generally available to help. Other instructors are not available and post little or nothing. You are on your own if faced with such a scenario. Complaints to the school yield little to nothing. The courses are frustrating due to the poor quality of the online modules. I find I spend more time trying to figure out what the assignments are rather than working on the assignment itself. The tuition is low and you can work on your spare time. This is nice. A classroom may not be so convenient, however, it would be more difficult for an instructor to be unhelpful in a classroom where you are face to face than it would be for an unhelpful instructor to hide somewhere behind a terminal and ignore your hails for help in the online environment."
RSBlack - 12/21/2019
Graduation Year: 2022
"I've been attending this school since October of 2016 and am at 60 credit hours (already in the process of transferring). I want to make it clear that I actually have no ill-will towards the school solely because I was well aware of what I was getting myself into. I enrolled here for two reasons: 1.) At the time, I could not afford to take the SAT or ACT to get into a better school. 2.) I had just finished getting my GED and my state had switched over to a new test that, at the time, many universities were not familiar with. These factor made my uni options painfully slim, and SNHU was the only non-profit and regionally accredited university that had my major of interest and would accept me. 3.) I lived too far away from my local community college and did not have reliable transportation to classes So first the good things (in my experience): 1.) Short/not too time consuming assignments. A week's worth of assignments can easily be completed in a couple of hours with the only exception being final projects/papers. 2.) Responsive instructors. The school has a policy that instructors must respond to your message or email within 48 hours, but you usually hear back in less than 24 hours. 3.) Time flexibility and no minimum login requirement. All assignments are due on Sunday with the exception of discussions unless its a Perspectives course. There is no minimum number of times you have to login in a week, so you just do them when you can as long as its before the deadline. 4.) The price. At the time of writing, classes cost $960 each. Books/programs are all digital so you pay significantly less (usually $60 to $100) then you would for a physical textbook (though that is an option if you want) Now the bad: 1.) Academic Advisers. These are hit and miss with some be wonderful and others being useless. Since beginning at SNHU I've had three. Two were great and was always there when I had an issue or needed help. My current one, number three, is horrible. She's never in the office, it takes her days to respond, she's sent me wrong information and other students' documents on more than one occasion. 2.) The Courses. Do not expect to learn anything worth while. They are ridiculously easy and usually focus on one topic for the entire eight weeks. They are not challenging, thought provoking, or even interesting. Thinking outside of the course parameters or seeking more information beyond what is being taught is not only discouraged, but will get you a lower grade in the courses. They are intellectual hindrances. 3.) The instructors. They are easily the worst part of the school. To their credit, many of them have decades of experience in the field or subjects they are teaching, but they are largely just grade distributors. My primary gripe with them is their grading. They know the coursework is insultingly easily, so they doc you points for any and everything to keep you from getting an A+ in the course. I've gone through weeks of entire classes making A's and A+'s on coursework only to have dozens of points deducted off of final assignments to bring down my grade. At first I thought this was just a coincidence, but after speaking with other students, I've learned that this is a common practice among the instructors. I've had this happen in literally every course I've taken here. At the time writing this. I'm in the process of going to my current instructor's boss because he admitted he made a mistake in grading one of my assignments, but refuses to change my grade in the system. 4.) The time it actually take to complete a degree. As I mentioned earlier in this review, I've been attending this school since 2016 (3 years) and am only halfway through the 120 credits needed for my degree. This is because, by default, the school places you in part-time enrollment. If I were to remain at this school, I would not get my degree for another three years! I only recently learned that my financial aid had increased (2 years ago) enough for me to take on an extra class, but since I had always planned on transferring out, taking another class would use more of my financial aid grants and scholarships. 5.) The Reputation. Do not expect an employer to want to hire you with a degree from here. While the school doesn't necessarily have a bad reputation and isn't for-profit, the fact that they have marketing and tv commercials is not a good look to employers. I've had several situations were an employer completely ignored or even questioned why I am attending this school. This is especially bad if you have little or no professional experience in your degree field and are trying to get a job in that field. Final thoughts: As I said before, I've never planned on finishing my degree here. My purpose for attending was only to get enough credits to transfer to a different school that would better suit me and professional aspirations. I do not recommend attending this school if you are a first time or transferring college student, but if you are already in a field and just need a degree to move up in rank, and do not plan on leaving that employer, then go for it. Ultimately, I do not regret going here because it served its intended purpose. I now have several other uni's that are offering me scholarships to attend their schools because I maintained a high GPA at this one. If you plan on going here, make sure you think long and very hard on that decision. There are much better schools out there."
Justin McFadden - 12/21/2019
Graduation Year: 2020
"I definitely do not recommend this University. The cost is extremely expensive and the staff is incompetent. Especially the financial aid department. I was one year away from graduation and was told I would need to pay an additional $14,000 and it would have to come from personal loans which I would not qualify for. This should have all been explained from the beginning. I now have $50,000 owed in financial aid with no degree. Awful."
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