Student & Graduate Reviews
Lillian - 12/27/2013
Degree: Criminal Justice
"I started going to school in person at a local college back in 02 right after graduation. When I got married I moved, so I couldn't continue on there. I started another school when the military decided time to move us again. I gave up on going back to school. It wasn't until my husband enrolled to use his TA from the military that I even considered going back. His counselor talked to me and she eventually talked me into it. I've not regretted it since. I'm enjoying the pace (I've doubled up on classes taking 2 every 5wks vs the normal 1) and I like the feedback from professors. It fits great into my time of being a mom, a volunteer, a wife, and a small business owner. I haven't had any real problems from Ashford. I've encountered things I encountered at other schools (rude faculty, smart butt students, etc) but nothing horrible. I can't wait to graduate in 2014. I will say I'm glad they offer the Military SPOUSE a military tuition discount also. That has made life a lot easier. It even includes the textbook for free. Trust me that was something that cost me tons prior. I do appreciate it."
Bob J. - 12/20/2013
Degree: Organizational Leadership
Graduation Year: 2013
"First of all, I notice the only reviews "Yelp" recommends are the positive reviews. This public should see all of the reviews without navigating the maze of pages here to find them. I often stay away from reviews because all to often we see a timed emotion, which doesn't describe the entire experience from a student while at this institution. I have attended two online universities and lack just a few classes from obtaining my BA. You may find grammatical errors in this post, but it does not take away from the truth it covers about Ashford. Let’s start with the University of Phoenix, since that is where I cam from with my Associate’s. The instructors and staff were a lot more in-tune with the student. My only complaint was “group projects” in the Bachelor’s level courses. This review isn’t about UOP, so I won’t go into detail, but the staff there seemed to care about the student, probably because classes were almost $2,000 a piece. On to Ashford University: Jeffrey Woods was my admissions counselor, and as always, he was fantastic. This is a common theme among admissions counselors because they are the bread and butter of the company. He stuck with me for the first three classes. I couldn’t ask for anything better, so I was hooked. I was moved to Chad Small after this… and this is where it began. I required a receipt (Univ of Phoenix offered this on their site as self-service) for each paid class for tuition reimbursement purposes through my employer. The system is set up to auto-email these, so they tell me, but it never worked correctly. When I requested any items from Chad, he would take in excess of 2 weeks to respond, or many times he would simply not respond at all. I started attaching delivery notifications to each email, so then I received the response that my emails were deleted without being read; therefore I never received a response. I asked Chad over and over to improve his response time, left voicemails with this information, and asked to speak to his supervisor. I never received any of the requested items. I requested a new counselor, so I was moved to Elana Perry… which would turn out to be worse than Chad. I only had to contact Elana a handful of times during my 7-8 months with her, but ant hills turned into mountains when I requested anything. She was beyond rude, even telling me at one point that this is my education and my responsibility, not hers to deal with. She made me aware I was on her timeline, when I simply asked for her to follow-up with me before 4 days had passed with no response. She was beyond facetious and made no attempt to apologize or help me, the student. I asked for yet another counselor, and this was made it clear in the beginning that she would respond to me when she could, which is usually 48-72 hours. Her name is Aimee Downes; in which business environment is it acceptable to write to the company in which you are a paying customer, with an issue, only to be put on hold for more than 3 days? Overall, the university does not care about the students, do not work for you but against you, and is the biggest joke for a business that I have ever encountered. We get better service at Taco Bell! The counselors, after your admissions timeframe ends, are rude, non-responsive, and their managers are no different. Sadly I am so close to finishing that I, like others, have trapped myself in their circle of chaos. Why switch now, only to do more paperwork, attend more entry classes, and risk my classes not transferring. I wish I would have done this different, but I will continue to swap counselors until they treat me like the customer I am, which is a high paying customer."
Anonymous - 10/17/2013
"When I first started I spoke to a wonderful lady who was my Advisor. However, before the end of my first class she was no longer with Ashford and I was given a new Advisor. Everyone I spoke too afterwards was unhelpful and rude. I have taken four classes and only one instructor was good. The woman instructor at Ashford in my experience are horrible they never got back to me in time and when I complained about the first one she started grading me way below what I was originally getting. I complained about her and they found no problem with her lacking communication and not returning work on time. My last class in my fourth assignment I was told I plagiarized but everything that was highlighted was cited. In addition some of the highlighted things included the cite itself inside the parentheses. I told my professor to personally review my paper and review. Of course their program is not accurate because it marked things incorrectly. This situation showed me that the papers are not being viewed by the instructor, they are being reviewed by a program. I am very dissatisfied. It does not matter that I have earned a 3.5 till today but I do not think I will continue at Ashford."
Maggie Colleary - 10/17/2013
Degree: Liberal Studies
"THIS IS VERY LONG BUT A MUST-READ IF YOU'RE ACTUALLY CONSIDERING PAYING THESE PEOPLE TO TREAT YOU LIKE A NUMBER IN THE NAME OF "EDUCATION." GOING BACK TO SCHOOL IS HARD ENOUGH. DON'T PAY ASHFORD TO MAKE IT HARDER! I had big dreams when I enrolled in Ashford in February 2013. My admissions advisor, Jn, felt like an old friend; she was encouraging and helpful and supportive. Once I was officially enrolled, she called me incessantly for one week and then I never heard from her again. I went about my classes and did very well; my GPA was a 3.4 when my trouble started. I was notified that my financial aid couldn't be processed due to a 2012 tax return issue. I had to take two official leaves of absence from classes to wait for my IRS info to be available to upload to my FAFSA. On the last day of my second break, even though my hands were now completely tied in terms of what I could do and the school was aware of my situation, I was officially withdrawn from Ashford. About a week later I got a cold email from my financial "advisor" DU. It explained that they'd love to have me back in school, but that they need my missing docs. I fell for it. He said they needed two documents; one of which was still out of my control and the other was reliant on the first. Finally the IRS processed my forms and I could get back into class! I sent DU the second form that they needed and I waited for action from him. I heard nothing for weeks until wouldn't you know, I got ANOTHER cold email from him saying that they'd love to have me back in class, but that they need my missing docs. I emailed DU immediately (I never called him. He'd never answer and when he called me back he was nervous and not at all helpful, answering questions I didn't ask as if he wasn't listening), and I told him that I'd sent the documents to him weeks prior. In his email back, instead of professionally taking responsibility for the massive oversight that unnecessarily delayed my education, DU wrote back to ask if I had "maybe sent it to someone else?" Just yesterday I received a cold email from yet another "manager" of something that sounds important, TA, hoping that I'm "doing so well today!" She went on to ramble (for two paragraphs!) about how important students are to her, that she works for me, essentially that I will forever be in the Ashford family whether I like it or not. She goes on to say "Now it looks like you are no longer in attendance with us and I am not sure on the reasons to why that may be.." I laughed out loud because a) she has atrocious grammar for an academic professional and b) as you know from reading my post, there are many well-documented reasons as to why I am no longer enrolled in Ashford. Good thing TA didn't do any research or cross-referencing prior to contacting me, otherwise she could have been accused of doing her job properly. PROSPECTIVE STUDENTS: THIS WILL HAPPEN TO YOU BECAUSE YOU'RE JUST A DOLLAR AMOUNT. Do your research and find a decent school. There are plenty. Just type "reputable online colleges" into Google. Guess who you won't see. YOUR EDUCATION SHOULD START WITH AN EDUCATED DECISION. YOU DESERVE BETTER THAN ASHFORD."
Gerald Johnson - 9/21/2013
Degree: Organizational Leadership
Graduation Year: 2013
"My experience at Ashford University was excellent. If you are looking to complete your education in a nontraditional setting, Ashford University's online programs are an excellent choice. The coursework is challenging, flexible, and rewarding. There is a significant amount of support and guidance by the university's professors. Also, the online library is phenomenal and is a great resource to conduct all your research for your coursework. If you are serious about completing your education, Ashford University can help you realize that endeavor. Overall, it was an excellent experience for me."
Nate - 9/10/2013
"I am still in school but I am very pleased with the experience. I have attended both traditional and online college throughout adulthood while juggling a job and a family. In this time I have to say without a doubt going to an online university is, in my opinion, more challenging. In my traditional classes the professors taught me what I needed to know to pass the course. As long as I could retain the information I scored well. In online schooling the most difficult part is the not knowing whats on the test. You have to study everything and read everything on your own with little hand holding. I have to say though that the experience in an online program is dull compared to the party rich environment that a traditional college brings. I do think I would enjoy my self there as a full time student but I am also in school to learn."
Robin Atteberry - 8/24/2013
Degree: Real Estate Management
"Ok I am a disabled new student and up until now everything has gone well. I have taken a total of three classes. The third class Instructor J.W. when I asked for help I was told that I was fine even after I explained to her my concerns about me getting lower than a C. I asked her twice and twice I got the same response. Well come grade day and Jan gives me a D+ and the financial aid that I have been waiting for to pay bills from my edu expenses got pushed back. Now if you are a student you know how important it is to get5 you loan moneys well I bet Ashford Will get there moneys. This sucks my first online experience and no one cares. I will take my money else ware. thank you"
Anonymous - 8/18/2013
Graduation Year: 2009
"Tell us about your college experience.I enrolled in Ashford University online because I was a single parent who had to work full time but desired an education in order to find a job to help ends meet. I was mislead by advisors, had a financial representative who changed my fafsa information that caused me to lose my grant and constantly double charged me among other terrible issues. I worked hard for my grades and degrees only to find out that my Master's degree would get me nowhere. In fact, I was led by advisors to take this master's degree program because it would allow me to teach college (I did not have an educational degree). Now, the degree says you must have a teaching degree to be in the program. After finding out (by applying for a job at many colleges) that my degree was bogus I automatically notified the college advisor ect. The college Reps. have ignored and not gotten back to me except for an email that said I signed up for the degree even though I was not a teacher or qualified and that makes me liable. Since when does a college allow you into a program that you are not qualified for? They don't! Which says that I was mislead and fooled. I owe alot of money for a degree that did not get me anywhere. BEWARE! BTW, they never took off the extra charges either (over 10,000). The only positive aspect of the school is that all of the instructors were excellent (except one which was unprofessional).Would you get the same degree if you could start over?The Master's degree will not ever allow me to college (My sought out pursuit when entering Ashford University)What advice can you offer other students?Not to attend Ashford University."
TJ Claus - 7/26/2013
Degree: Organizational Leadership
Graduation Year: 2013
"Tell us about your college experience.Enrolled at Ashford in 2010 for a BA in Organizational Management, graduated in Dec 2011 and started my MA in the same field in Feb 2012, finished June 2013. I found the online courses interesting, and enjoyed the discussions. Access to the online library makes research and preparing papers easy if you apply yourself. The majority of the instructors were very good and remained engaged with the class.Would you get the same degree if you could start over?The only change I might make, not guaranteed, is to switch my MA concentration from Organizational Leadership to Project Management. Plenty of options available, just a matter of selecting what seems to be the best fit going forward.What advice can you offer other students?Do your research first and find a school that will fit your needs. Once that is accomplished, do whatever it takes to get the most out of your education."
CG - 7/26/2013
"Tell us about your college experience.I have wanted to complete my college degree for years but always had excuses as to why I couldn't. I enrolled and attended two other colleges before Ashford. Both of those colleges were brick and mortar schools and I always ended up quitting because I just did not want to spend hours sitting in a classroom and the classes always seemed to be at inconvenient times. When I started considering school again, I was immediately drawn to the online experience and it has worked very well for me.What advice can you offer other students?Online classes are not for everyone. It might seem like this would be an easy way to get a degree but believe me, it is not. The instructors expect participation and critical thinking in every aspect of the classroom and the five week courses can at times be overwhelming because there is so much to do in such a short time. Several of my friends are pursuing their degree at the local college in my area and when I tell them the amount of classwork, quizzes, and papers I am required to write, they are surprised. I think this is because this is the only way the instructor can really judge whether the student is understanding the material. Each person has to decide for themselves if this will work or not, but for me it has been the only way to finally accomplish my goal of getting a degree. For anyone who is considering Ashford University's online program, keep in mind that the instructors are not there to GIVE you a degree, you have to earn it. This means there will be times when they will expect a lot of you and you will have to make sacrifices of your time to be sure to give your assignments your all. I am sure, like with any school, there are instructors who are tougher than others but I have found that while some instructors have been very demanding, they are all fair. Everyone's situation is different so if you are having problems, email the instructor one on one, and get clarification, extra attention, or whatever is needed. Finally, be proud of your accomplishments. Do not let others try to make you feel like getting an online degree is "less" than getting one from a brick and mortar classroom. As many of my friends have told me, they would not have been able to do the amount of work I have done to get my degree. I am looking to graduate soon and am very proud to be finally reaching my goal."
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