University of Phoenix Reviews

  • 1,324 Reviews
  • Nationwide
  • Annual Tuition: $9,552
63% of 1,324 students said this degree improved their career prospects
61% of 1,324 students said they would recommend this school to others
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Programs with 5+ Reviews

Student & Graduate Reviews

  • Reviewed: 9/11/2010
"Its been 5 years since I've been enrolled in this school I tried going back and they told me I had to 1500 to go back to that school.I was like wow they hold a balance for that long just to try to enroll back to this school I was so disappointed and was so ready to start back I was able to do work without any problems."
  • Reviewed: 9/11/2010
"I started my first block of classes for Health Care Administration in June of this year(2010). When I first signed up my enrollment counselor advised me to fill out all my financial aid so I did this thinking when I started school everything would be in order.I had so many issues with financial aid. My counselor forgot to apply my unsubsidized loans so I had to reapply which pushed back me receiving funds for class. I had a terrible time trying to get in contact with my financial aid conselor Mindy Miller. I had to contact her supervisor on several occasions just to receive a response from her. Once I finally had the financial aid part settled I was having problems with one of my instructors giving me full credit. She said I wasn't complying with the participating policy. She would never directly answer my questions as to what I was doing incorrectly. She would just refer me to her instructiions she gave at the end of the class. I would do this and again she gave very vague instructions, so after not having any luck with her I contacted my academic advisor who wasn't much help either I had to send several emails to him.So finally after my first block was finished I'd had enough of university of phoenix I decided to unenroll myself and I am now looking for another school to attend. I do have to say my enrollment counselor was the only one who seen to truly care about my needs as a student and he was always available for me. I do agree with the first review you have to try something before you knock it and I have tried this school and it isn't the school for me."
Graduate Student
  • Reviewed: 9/9/2010
"I am currently enrolled in a dual masters program at the University of Phoenix. I will be honest. I was hesitant at first due what I had "heard" about the school's reputation. However, I am someone that needs to explore all the facts before making a decision. I researched the program to a great extent before enrolling. I received my Bachelors degree at a highly-esteemed midwestern university.However, I needed flexibility in terms of my home and work life. I have to say that I have been very impressed with the caliber of our professors and the curriculum. Most professors are also currently employed in the area in which they teach. This comes to prove quite beneficial. The professors ensure that you honestly realize what will and won't "cut it" in the real business world. Students are not coddled.Requirements for participation can be quite demanding. It is a very challenging program. It is quite intriguing to me that anyone would question the integrity of the school's masters degree programs. This holds especially true when an individual has never participated in their masters programs. I cannot speak to the school's undergraduate or doctoral programs. However, I am very satisfied with the quality of education that I am receiving. I have been able to apply many of the principles that I am learning into my work life.The dual masters program that I am in is very demanding. You either sink or swim. I enjoy the challenge, though. This is not an inexpensive program for me. I would not be enrolled if I did not feel that I was being really challenged to succeed. As with most things in life, the old adage holds true...don't knock it until you've tried it."
  • Reviewed: 9/6/2010
"I have one block of classes left before receiving my Associates in HealthCare Administration/Medical Records. On the Friday before my last block of class started, I received a call from my Academic Advisor and wanting to know how things are going, and I stated how excited I am to be starting my last block of classes on Monday.She said that my FASA has not been received and I stated that 2 months ago I received an email from a new financial advisor regarding my FASA I responded back to the same person stating that I believed my paperwork is all completed as I would be finishing up my degree in less than 4 months. I heard nothing back from anyone.The Academic Advisor stated that I wouldn't be able to start my last block of classes until the FASA paperwork was completed, she then asked me if I had purchased my book for one of my classes and I said I didn't know I needed to do that either. I am furious about this, they pushed my classes back, yet where was the correct person checking on making sure my FASA was completed before 3 days of starting my last block.She then stated Monday was a holiday so the office wouldn't be open until Tuesday. I believe I am the UOP's customer and I have been treated like I mean nothing to them. If I wasn't so close to finishing with my degree I would tell this school to forget it. I am waiting to speak to the staff above the Academic Advisor and Financial Advisor on the day after the holiday to get to the bottom of this.Other than this situation, I haven't had any bad experiences, some awesome instructors for the most part, some needing some work on better communication."
  • Reviewed: 9/4/2010
"My experience with Axia College of University of Phoenix has been nothing short of amazing. As with all educational institutes, you get out of it what you are willing to put in.While there is quite a bit of participation needed to pass courses, I was THRILLED to do the work. I am enrolled in school to learn enough to earn a degree, not to simply have a degree with no knowledge back in up.I think the problem is sometimes that people expect online courses to be easy. They take the same amount of hard work and devotion as any other institute. When they find that they are not able to put in the hard work to recieve good grades, it is then the school's fault.The staff is extremely helpful and courteous. They actually follow up with you every week of your first semester to make sure things are going okay. When I found out I was going to have a baby the week of finals at the end of my first year, they revised my schedule so that I wouldn't risk failing classes. The advisors truly want you to succeed, end of story."
  • Reviewed: 8/28/2010
"I currently work a full-time job in law enforcement, so my schedule is erratic, to say the least. I earned my Associate's Degree a few years ago at a very good and highly ranked community college (of the brick and mortar variety), and I decided that I wanted to further my education now that I have decided what field in which I want to develop my career. I knew that, due to my schedule, I would have to earn my degree online and, after much research, I chose the University of Phoenix. I must say- I have yet to be disappointed.The mandatory substantive posts each week generate better classroom discussion than I have ever had in any physical classroom, bar none. I love that my classes are being taught by someone who works in my field of study, and I have easily learned more in these courses than I have in any of my previous traditional classes. The coursework is challenging, but once you find your groove, it is very easy to maintain the schedule with a full-time job and/or a family. I will also say that all of the courses that are required for your field of choice are relevant to that field of choice, so there are no wasted courses in attaining your degree (such as Basket-weaving 101).For those who already have a career and are seeking to further their education, or for those who have a family and simply cannot conform to a traditional brick and mortar school, the University of Phoenix is very highly recommended from this student."
Happy and Unhappy
  • Reviewed: 8/27/2010
"I have had both good and bad experienxes at UOP. The facilitators, for the most part are great!My main issue is with the empty promises that UOP makes. One counselor tells you one thing and as soon as you speak to another the answer changes. I am fed up with the different answers given to me.As far as the individuals who post all of the negatve reviews about UOP...they need to learn how to wonder they have all of these negative remarks and they don't belong there. Learn how to spell and you might find it helpful to pass your classes.These classes are meant for individuals who are currently in the workforce...I love hearing all of the various experiences. We learn from everyone's experiences.With that said....Don't put down the school when you can't even spell!!!"
  • Reviewed: 8/26/2010
"UOP is one of the biggest rip offs there is they are all about money and heaven help you drop out because then they say you owe them money and i know this because I was a student there i started in march of this year {2010} ans droped out August of 2010 and this is the best thing Icould of done I feel they were not teaching me what i needed to know and all they wanted was my money well they say I have a balance and that is not true because all my classes were paid up to date from grants and loans so they can cram the balance where the sun dont shine because I will not pay it to them so if any of you read the post on here plasse be fare warned thatUOP will steal your money and you will not get a education and some companys will not accept there degrees so please do the research on uop"
Frustrated and Tired of Phoenix
  • Reviewed: 8/25/2010
"Been with Phoenix since January 2009 and withdrew July this year (2010). Phoenix is a legitimate univeristy, but the practices are NOT.FACTS:*Phoenix does NOT test in students. Anyone with a high school diploma or GED is accepted, especially if they are Title IV eligible.*Phoenix does NOT give placement tests so there is no differenitation between students who are beginners in a subject and students who are advanced.*Phoenix NEVER gives out FA disbursements according to the Department of Education guidelines. Students may qualify for two PELL disbursements, but Phoenix only applies one to their accounts so they will have to usee all their loan proceeds to cover classes, which increases after graduation debt. Students are NEVER given the SEOG grants even though Phoenix recieves the money (ask the Dep of Education). *If you are passing your classes and due for a second FA disbursement, suddenly the Faciliators have issues with your postings and assignments to prevent you from passing the course which in turns makes you "ineligible" for the second disbursement. I was posting 300 word discussion responses and not receiving credit while some classmates were posting maybe 50 words that had no connection to the discussion and receiving credit. When brought to the attention of Faciliator and advisor, they were NOT concerned of why this was occuring but wanted to know how did I know other students were receiving credit for their responses!? When I said, students do talk to each other outside of class. Shortly after, Phoenix posts a new policy about student sharing information. Conincidence....NOT. *They claim it takes 45-60 days to process the FAFSA when according to the Department of Education, it takes only 1-2 weeks for a school to receive the funds for the students. They raise tuition based on the number of students who are getting increased aide so they don't have to reimburse them a lot of money. Basically, they qualify you for the max amount just to find a way to keep it in their account. *they do not meet deadlines for student field observations/teaching and when you try to call them, they are never available, even after numerous voicemails and emails. Yet, if you call to complain, suddently the advisor is "available". Don't blame the advisor though, they are trained to NOT answer calls. *My friend is graduating with an assoicates in elementary education in Dec after 1 year although she never took any college prep courses, SATs, placement tests,nor attended any college classes. She graduated High School in 1996 and has no life experience in the field. Plus she has taken no major courses just general courses like math and english with phoenix but is still getting a two year degree in one year and only takes two classes every nine weeks! *I can bust my butt and get the same grade as a student who just bs answers. (Really true, my friend, who attends Phoenix, and I did this just to see if another student was telling the truth about being passed without the effort. *This same friend is receiving an Associates in Elementary Education WITHOUT taking any early childhood courses! This friend also never took the SATs nor any college level courses but started at the same level as myself! Plus, the half the students are not doing their own work. Who wants someone teaching their children who cheats through their entire college "degree"? Yes, you can cheat at a traditional school, but at least the tests are monitored to prevent or limit this plus students are taught based on their proper level and not bypassed through needed learning.FACT:IF you are studying for an associate's degree, of course you will have little to no issues because they want your "business" again by doing a bachelor's study with them. Yet, if you are in the Bachelor's as I was, you will be in for an entire different experience. Basically Phoenix is all about MONEY, MONEY; MORE MONEY! It does not care about integrity, education, nor value."
  • Reviewed: 8/20/2010
"I went to UOP for my masters in education and I was half way through with the classes when I landed a full time job with my BA in the media field. The school is very expensive and I would have had to pay these student loans back and not have a masters to show for it so I decided to go through with the program.I have been reading a lot of negative things being said about UOP, but it is for someone that has to work a full time job and or have children and can't go to a regular on campus university. You have to do the work and it is not a breeze through like many think. It is the same as any other as far as effort when attending classes.You can cheat or be honest it is up to you just like with any school. It is not as hard as going to a campus university because you can do the classes on your own time with deadlines. It is expensive so if you can go to a regular on campus university I would suggest you do that and use this as an alternative. I have my degrees and that is all that matters I wish the naysayers would keep their mouths shut if they hadn't even gone to UOP in the first place because it makes our degrees we EARNED look less in people's eyes and that is not right!!!"
  • Reviewed: 8/20/2010
"I am almost finished my associaciates degree in Health Administration, and I have had the most wonderful experience. I understand that while some are having difficulties it is not with the course of study but maybe a particular employee. I have been fortunate enough to have great counselors througout and I have had no problems at all with my financial aid etc.This is just like anything else, you may have a few obstacles but what exactly are you doing to make sure you have the best experience possible. I am a single mother who works full time and because I am so dedicated I will be finishing my associates after only 1 year 9 months and starting the Bachelors program shortly after.I was a little startled when my boyfriend told me about the article last night on Dateline but its just like everything else, they told one persons story and don't really know what her background was prior to Phoenix. I highly recomment UOP to anyone interested and I am not just saying that. I am very pleased."
  • Reviewed: 8/19/2010
"As a military spouse I am always moving. I had to find a flexible and accredited school to suit my needs.Every school has pros and cons. I am in my 23rd class at UoP. Some of my facilitators were not the greatest, but the books I read, the papers I had to write and the research I completed was challenging and I learned.Yes, you can skate through. You don't have to make posts, you can blame the bad facilitators for not catching your intended mistakes and say that the education provided is therefore lousy. But, really, in any educational institution this is the case. I remember in my brick & mortar school that I attended there were both wonderful and poor professors. In the traditional setting I went to I was not in contact with my advisor nearly as often as I am here at the UoP.Yes, this university is expensive, but the other university I attended was $25k/year (that was 6 years ago, don't forget about inflation). There are far more resources offered at the UoP than at any university I have ever been aquainted with.I did have an issue with my academic advisor. She almost caused me to quit, but through due diligence and perseverence I was able to contact her superior and be put in contact with a different academic and financial advisor; both of whom are incredibly wonderful and helpful.I do not believe I will pursue my MA at UoP, due to the nature of my major, but I greatly appreciate the education and opportunities provided me by this university.Most of the complaints I read of UoP can be made of any school; whether it be on-line or on-campus. Remember: YOU MUST BE WILLING TO DO THE FOOT WORK; both in the classroom and with any other issue -- same as at any other university."
Jack Lucia
  • Reviewed: 8/19/2010
"You know, I constantly keep hearing people bashing UOP because they; THEY feel that they are not getting the experience they were expecting. I am going to try and make this as clear as possible; to learn in this environment, you have to apply yourself 100%. You are only going to get out of it what you put into it. THAT’S IT!!! Enough said… I keep reading about these students who copy and paste their homework then hand it in; fine, do that!!!This isn’t anything different then how students cheat in a real college environment. Come on people! All of the information that you need to succeed is right at your fingertips. It is 100% up to you to be responsible for your own actions. If you feel that you can get by with cheating, then go ahead. You’re the one that’s going to suffer for it; not anybody else.UOP is not a standard college where you have an instructor sit there and explain to you 1,000 times over about something. You have to do the leg work, you have to figure this stuff out on your own. And as far as the message boards go for assignments, yeah, they (UOP) can regulate these a little more. I just had a class with some idiot girl who all she did was repeat what you just said and ask a stupid question at the end. WHAT THE HELL IS THAT!! Those are the people that the UOP need to weed out and get strict to.These boards are meant to be learned from; to hear other people’s opinions as if you were actually in a physical class room.I am so sick of people basing this University. These classes are a hell of a lot harder than a standard college because I don’t have anybody to teach me this stuff. I have to do the research, I have to do the studying, and I have to be an adult and take responsibility to learn. ENOUGH SAID!! If you don’t like the programs, then your probably doing something wrong. If you expect the UOP to spoon feed you the curriculum like normal colleges, IT AINT GOING TO HAPPEN!!!!"
  • Reviewed: 8/18/2010
"The college format is good for someone who is trying to get a degree while working and taking care of family. However, they charge about $383 per credit hour. This is more than double what a regular college charges. The classes that you take I saw too many people just coasting along and not making progress. The way that they present it is that $5000 will cover your first year, when in reality $4600 will only cover your first 4 classes that take 9 weeks for the first two then 9 weeks for the other two. DO NOT USE THIS UNIVERSITY UNLESS YOU HAVE NO OTHER CHOICE!!!!! They are very money hungry."
  • Reviewed: 8/17/2010
"Up until now I had nothing but respect for UOP. I am in my 6th class and I am doing great. The teachers are great I have no complaints except some of the students that I am grouped with are pretty much illiterate (they cannot spell or write complete sentences).Here is where my issue with UOP come in at: I currently landed a great job with benefits. One of the benefits is, they would pay for six of my credits each semester with a school that they approve. I was excited about that, but unfortunately UOP is not one of the schools. I found a school where I can take both online and campus courses. I notified UOP to let them know after my current class I will be transferring to another school, because it will benefit me by not having to take out student loans to pay for classes.To my surprise I was shocked by the response and lack of consideration that I received from my financial counselor and another representative. They bluntly told me that if I transfer any classes that were paid for with loans that I took out will be returned to the lender and I would be responsible for paying the school for those classes. Not everyone who attends an online school is incompetent. I immediately called my lenders, federal pell, and notified a lawyer just in case. I was told by all three sources I am not responsible fro repaying any sort of money to UOP, because they have recieve the money from pell and my lender and I have meet all requirements for financial aid."
  • Reviewed: 8/17/2010
"I am from New York and have my bachelor's degree from a SUNY school. I also have my teacher's certification from NY in Visual Arts. I have worked part-time to full-time positions since I was in 9th grade (so, for the past 9 years). I enrolled at the University of Phoenix in the Master's of Arts program in Special Education. I recently completed my first class. I found the course and the professor to be very insightful and I thought it was a positive learning experience.However, I am EXTREMELY disappointed in the services the school provides in terms of Academic Advisors and Enrollment Counselors. The University of Phoenix claims that they support their students through their academic process... well, if this is true I haven't experienced. One of the requirements for this program are 3 years full-time work experience. Well, I have work experience, it just doesn't meet their requirements.This "school," and I use this term loosely, is not properly ran and is inconsistent. They say one thing, promise another, and come short on both. It's a shame I've already invested time and money into this disgraceful "school". It is in your best interest to invest your time and money at a real school. I'm surprised they are allowed to even advertise themselves as an actually University. What a joke..."
Chip Kempston
  • Reviewed: 8/17/2010
"I am a Navy Veteran and have worked in the IT industry for 14 years. I have attended courses both online (UOP and VCCS) and on-campus (VCCS). I chose to go online primarily because of course availability and time management. You can only take so many night classes on-campus at a time with a family and a full-time job. UOP meets a need that many other schools are not addressing. Distance learning and online coursework are the future; any claim to the contrary is ridiculous.I am in the BSIT program with a concentration on Web Development and I have about 8 courses left. With online coursework at UOP a greater level of discipline is required because you are managing your own time and studies. I have had both good and bad experiences with the learning team format, which is a large part of the class. Guess what that's like...The real world, people! Participation, while in a different format, is much more strenuous online. Some students participate with quantity and quality, while others just do enough to get by.The same is true on campus. When I took classes on campus, you would have students in class that would show up and not say one substantial thing all semester, would do half the work, barely contribute to any teamwork, just pass the exams, and would still pass the class, if just barely. These students get the same degree as an A student. The main point is that you get out of your education what you put into it. I had mostly great teachers and few not-so-great teachers both on-campus and online. My UOP counselors have been quite helpful throughout my experience.You can find reviews of students talking trash about every school because they didn't like some professor or didn't read the fine print carefully. UOP has been an overall great, challenging, and enriching experience that has helped me directly in my career. I can only speak to my particular program, but the idea that UOP is a degree mill is absurd."
  • Reviewed: 8/17/2010
"I was interested in returning back to school and contacted UofP for more information. The councilor was really helpful and seemed to really care about me and getting me enrolled. I started off with 2classes and immediatley wanted out. All that the classes were, were busy work. I felt like I was in a chat room talking about stuff that really did not matter. I pretty much put the same reply on every post, just rewording it a little. I did this not because I'm lazy and didn't want to do the work, but because the questions the instructor wanted us to discuss were all the same.I did do all the "work" and made A's in both of my classes so that my financial aid would cover the courses. After 3 long weeks of trying to get a hold of them (my councilor was no longer there, with no warning) and endless phone calls from me, I was assured that my financial aid covered the total cost and that I would only owe them .44 cents. In June I got a bill from them for the .44 cents and thought that was the end of it.Just yesterday, 2 months later, I get a letter from them saying that I owe them $2,630.88! I tried calling them yesterday and got their voicemale. To make things evern better my financial adviser was also replaced with this new guy I am now trying to get in contact with. So everything I went over with her 2-3months ago, I now have to go over with him. I would say to find a more legit school and definitely do your research. I wish I had, but I didn't know that there were actually schools like this."
  • Reviewed: 8/16/2010
"I graduated from high school about 15 years ago and then spent a year at a local college. Due to personal reasons, I dropped out after that first year and then went to work. Got married, had kids, and realized that I'd let almost 11 years go by and I still hadn't earned my degree.I was nervous about UofP at first, and thought it was a scam, but checked into it and learned it was an accredited program. So I took the plunge. I'm into my fourth block of classes (almost done, actually) and am working on my AA in Foundations of Business.It requires more discipline than a traditional college setting, since you have to manage your own schedule and make sure to get assignments in on time. But the convenience makes it awesome for me. I've got two kids, a full-time job and a zillion other things on my plate. If I had to do the traditional campus thing, I'd be sunk. The flexibility alone makes this school the best thing that I've ever done.And contrary to what many people have posted, I've had nothing but GOOD experiences with my academic and financial advisors. They are 100% available to me and are the first ones I call when I'm having any kind of issue. As far as the individual classes go, for the most part, they've been great. I've had a boneheaded instructor (two, actually) but that wouldn't be any different from a traditional school. Bottom line is that for many of us who work full-time and have families, traditional colleges are an impossibility. UofP makes it possible for me to work on my degree and still have my own life."
Jessi Tompkins
  • Reviewed: 8/16/2010
"I have heard all about money in these reviews. I have just started in this program and have had no problems yet. However you say they steal from you? What school do you know about that is free, or the instructors call you on the weekend to see how things are going? If you want to attend school and get a degree then do it, dont complain about how they rip you off. You will get what you put in that is it so it is up to you to learn, as with any other collage that you will attend in your life!"