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University of Phoenix Reviews

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Student & Graduate Reviews (1,235)

4 out of 5

In the beginning, I loved UoP! I thought they were the best, friendliest university with great customer service. That has changed. I have had quite a few issues with UoP in the recent past.

First of all, the customer service is now extremely awful. It's like pulling teeth to get my "advisors" to call or email me after I have contacted them.

Thirdly, I applied for the Pell Grant and was told that I did not qualify and I knew I did. I argued for months with them and they refused to help me. I contacted the Better Business Bureau and what do you know? I was approved. It was all because someone was being lazy and not doing their job. Then, the money was deposited into my school account and I wanted it refunded to me; they refused. Then, they decided I had enough credit on my account and I had to fax a request to have the money transferred. I was told from the time the fax was received, it would take 3-5 business days for the money to be direct deposited into my account. That has yet to happen. It has been 2 weeks now and I have been emailing and calling my advisors and their supervisors and I have yet to get a response.

Fourth, I am in the last year of school and my advisor tells me I need to complete a Gen Ed course. I argued that the course mentioned was waived by transfer credits. My advisor advised me that the person who processed that information in 2004 made a mistake. Now, I have to suffer the consequences?

Fifth, the curriculum in my last course was ridiculous and did not apply to the subject of the course. Like I mentioned before, I am a 3.72 GPA student and I barely passed my last course because of the mathematics that were added to a course that should not have contained math.

Once upon a time this was a great school. Times have changed and so has my faith in this school. Not to mention how expensive it is! I am only 9 months out, otherwise I would seek schooling elsewhere.

Good luck in your search and remember to take all complaints and comments with a grain of salt. You may have a better or worse experience than me. Hopefully, you have a better one! :)

4 out of 5

I am currently enrolled in Axia College's University of Phoenix. I have just completed my first block of classes and I got an A- in one and a B+ in the other. I enjoy the online format very much because it is extremely flexible with my work schedule. All I have to do is have a few hours every weekday to complete the discussion requirements and a few more hours on the weekend to really study and dig into the material.

Warning: The discussions are one sided. Your discussion questions are not graded and all you have to do is meet a word count. The instructors do not have to provide responses to any of your regular discussion questions or your participation posts. HOWEVER each week there is a new thread for student questions to the instructors. If you utilize this thread the instructors WILL answer your questions the next time they log on, which could be within a few hours or the next day (unless it's a weekend.)

Assignments are generally at your own pace (so far for me) and they are due by 11:59 P.M. Mountain Standard Time. You are given a course syllabus and a calendar for every course, your instructors name and two or three ways to contact them. One method of contacting your instructor is by phone. That's right, you can call your instructor and talk voice to voice if not face to face. I have heard that at brick and mortar colleges if you want one on one discussion with your instructor you have to line up at the door at the end of class, and then it's not guaranteed. At UoPX it is almost guaranteed that you will speak to your instructor.

I haven't done any learning team activities yet, but I'm looking forward to it because I'm more than confident that I can handle the extra workload if someone decides to slack off.

My academic adviser and my enrollment adviser both call me once every week to ask me how I'm doing, and I have been enrolled for 10 weeks now. I also have their phone numbers and e-mail addresses.

Warning: The financial adviser doesn't do much. In my case, he asked me about all my loan information and my grant information. He gave me resources so I could call the lending agency (now that loans are through the FED) and talk to them about paying the loans off early. He even gave me links to campus resources that I could visit to find out more information about additional grants and scholarships. That was about it though. I have never been to a brick and mortar college so I have no idea how their financial advisers handle things. I was hoping for and expecting a little more enthusiasm for helping me find funding, but I wouldn't have gone through with enrollment at all if I didn't think I could handle it myself.

The last comment I'd like to make is that UoPX is definitely not a place to go if you have no personal motivation, and it's a great resource for people who don't have the resources needed to attend a brick and mortar school. I will post on this site again in a couple of months to give an update on my progress.

Thanks for reading!

4 out of 5

I happen to hire MBA's in my line of business. I must admit that every applicant who has obtained a "degree" from the University of Phoenix seeming cannot spell, nor construct a proper sentence. You can forget about having an intelligent conversation with these "graduates" as I haven't spoken to one that I'd even consider hiring; it's just a huge waste of time.

Having gone to a private business school myself, I cannot fathom what one must think when "applying" to this school which appears to accept anyone, regardless of a GMAT score. In fact, some of the applicantions submitted to my company with a UOP "degree" did not even know what a GMAT was. Incredible. Curious to figure out how this "school" obtains so many students, I did some research into this curriculum and conducted my own qualitative analysis... the result? The average IQ of applicants came in at 110. The average undergrad score was 2.6. Many of their "professors" didn't even hold a masters degree.

There was someone who posted a thread on this page citing some extremely reputable schools that offer online degrees. All should know that many reputable schools, including Ivy Leagues offer online degrees. But their curriculum HAS to pass muster with administration. They didn't start online, and you cannot conduct ALL of your studies online. Many of these schools require students to attend a classroom environment IN ADDITION to the online course...they're called blended courses, and it's not strictly an online dog and pony show to entice students to spend their money for convenience, rather than to obtain a proper educational experience.

One example why one should NEVER take the UOP online course, or any course that is strictly online, is that you CANNOT obtain the classroom experience strictly online. You do not have the opportunity to present any of your research, papers, dissertations or presentations in front of people. And guess what? If you're on target for an MBA, this is going to be part of any corporate job... giving presentations to board members, colleagues, or subhordinants.

All in all, don't waste your time or money because there are many employers that feel as I do- this school cannot offer the proper education in comparison to a tried and true university.

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4 out of 5

Worst experience ever!!! The "professor" was about as incompetent as they come, you'll spend all your time posting "responses" to your classmates instead of doing actual work, and I have to say, I didn't learn a freaking thing!! Save the $1,000 per class and go to a real school - cuz this one ain't!!!

4 out of 5

If you're a busy person you'll find that the workload is pretty tough. I've found that Ace-Axia at has great, inexpensive tutorials and modal papers for all the popular Axia courses. Immediate downloads that help you get your assignments, checkpoints, and discussion questions finished fast!

4 out of 5

I have been with the University of Phoenix since October of 2009. I am working to get my associate's degree in their health caare administration program with special emphasis on medical records.

So far, I have not had any problems with no one on the faculty. I find my advisors to be quite professional and good with answering my questions. I don't know maybe they're just new to their job... but I find them to be a big help. I find that the best way to contact my advisors are by email.

The financial aid process for me was rather easy, only because I my financial aid was already completed and only minor changes were made to the application, like the school code, name, address. My enrollment and financial aid advisor walked me through the online financial (FAFSA) and enrollment process over the phone. I began school almost immediately, and about six months in my academic advisor, Celena called and we set up my schedule. So far, all my classes have been paid for and completed on time.

I am scheduled to graduate with my associate's degree in health care administration with special emphasis on medical records in May of 2010! I am looking forward to the graduation ceremony... but to be completely honest, I heard many things about the Bachelor's degree not being of equal value to degrees from traditional institutions, but I have not heard any complaints on the health care side -as far as the degrees not being of value.

To be honest I completed six credits at a traditional school (community college) and the credits were transferred, but only as elective studies. I ended up taking medical terminology again, but the content of material was the same. So, I didn't really understand why I had to take the course again. But other than that, thinkgs have gone smoothly and I am anxiously awaiting graduation.

4 out of 5

I would recommend this university for online or classroom learning. The only negative experience I had was with one professor who was bias towards me. I never found out the truth. I was upset but it was a learning experience. Instructors should look out for the best interest of the student and be helpful, not harmful. The group assignments are challenging, especially when one connected believe they are always right and the best.

4 out of 5

Are you procrastinator like me, then UoP is not for you. Online classes are much hard than actual sit down classes. I am a procrastinator. I waited until the last minute to do any assignments, homework's, or just to discuss things on the boards. But, that's what I am good at. I do this for work and I am very successful at what I do.

I think UoP is the most expensive thing I have done in my life. They are way too expensive compared to a local school. Yes, it is convenient for me to do the online school. But, I don't feel like I really received my money's worth from the school.


I work in the IT field already, so I cannot attend UTSA which is my local college. I wish I could attend. I travel which prevents me from attending.

I can learn anything if you put a book in my face which worked out great with UoP. I didn't have a lot of teacher interaction, mostly students asking questions because the teachers are more like hall monitors and not really teachers. I'm not trying to clown on them or degrade them, but it's a online class. What can you expect from someone doing this part-time from their homes or work.

UoP is not a bad place if you want your degree. I have my 2 year degree now and I would like to go and get my 4 year degree, but I travel way too much to really stay online or attend local school.

Pro's: Easy, not hard to complete school work. Online Library. Writing Lab. Math Lab. Self-taught. Online Conveyance.

Con's: Way to expensive, self taught, interaction between other students is slim and not present with teachers unless you create a post on their boards. You are being exploited because you need the convenience of online and not a classroom.

In a summary, it's not worth the price in the end to get the paper. You would be better off just attending a local school if you could haggle the travel and whatever interferes with you sitting down.

If you can teach yourself, and you don't mind paying 50% more for online classes. Then UoP is the deal for you. This is how I think I came out after attending.

It's my dime, it's my life, it's my degree that no one can take away from me. All said in the end, I paid a higher price to get to my goal and I am happy that I did do it. You, as an individual, should have a choice. What choices have you made today? At least my sister is not the only one in the family that has a degree. Blah!

4 out of 5

I graduated with both my BA and MAOM from UOP. I loved every aspect of my courses at this school. But, UOP bends over backwards to help vets get their education through utilization of their GI Bill. To say the Feds don't fund their education is wrong and misleading. They have an expedited program for vets so they can get their AA using their military experience as college credits. The entire GI bill may not cover the full tuition costs, but they do cover most of them.

4 out of 5

I am currently enrollded for my Bachelor's in Administration with the focus on Healthcare. I will stick it out here because I have already started; but I would not recommend this facility to anyone. My financial advisor has never called me. I cannot get my academic advisor to answer e-mails or return my calls. My second instructor was a complete idiot and I can't even find his name on the roster. The list could go on; but I think I have made my point.

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