University of Phoenix Reviews

  • 1,316 Reviews
  • Nationwide
  • Annual Tuition: $9,552
62% of 1,316 students said this degree improved their career prospects
61% of 1,316 students said they would recommend this school to others
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Programs with 5+ Reviews

Student & Graduate Reviews

  • Reviewed: 6/21/2014
  • Degree: Human Services
  • Graduation Year: 2012
"First, let me start off by saying that UOP school was GREAT the first two years I attended. I received my Associate of Art degree in Criminal Justice. Decided to pursue my education when UOP offered a Bachelor degree in human service/family service. At the start of each week I look on forum and priority my assignments. Which assignment was the easiest and which ones I needed more time with. The easiest was the questions that had to be answered I had four to 5 days to turn in. Wanted to read chapters for my other assignment. When I went to go to the forum to retrieve the questions a few days later. The work was not there being tired I sent e-mail to my instructor and these are my words. I had a long day at work today just getting in. Tell me my eyes are playing tricks with me. I do not see the work that I am supposed to do. Knowing she would not respond that night because it was late, but she will receive it in a.m. I went a step further and called technical support and spoke to Ethan. He looked in the forum as well and nothing was found. Asked E. what can I do in this matter and why did this happen. He stated that the instructor probably went in to modify something and accidentally deleted assignment. He stated it happens he stated to have her call back and technical support will help her put it back in forum. Next morning a response from instructor she stated I know the work is there, because I put it there. I am the instructor and I have a right to modify the forum. I replied and stated I had technical support to look in forum and he found nothing as well. Advised her that I will check again, but I knew it was not there. She sent me the work two days later. I did it the same day and sent it to her. She replied back by saying this is not acceptable, because the deadline has past. I called my counselors and advised them of everything that was going on. I sent in the e-mails the instructor and I had and I was told that someone will follow up with me. Every time I called I got a different person. S. who was my financial counselor told me that J.the person who was working on this did not receive any of my e-mails. Well, I have them and I sent this information to UOP for a follow up. I sent in my paperwork two months ago and nothing. I now have the same grievance paperwork I sent the first time. I got it notarized and I am now waiting for a reply about my dispute. S. should not work at UOP she is so unprofessional and she basically called me a liar. When she told me Jennifer never received any paperwork about the instructor and me. I sent her a screen shot of it and she never followed up with me. Also, she called me to make arrangements to pay for the failed class. I am waiting to hear back from University Of Phoenix dispute team. I did agree to send in 30 dollars a month until this is resolved. She stated this will take too long to pay. I am sending this over to a collection agency and call was ended. Getting my documents notarized and sending them in for a second time. To make matter worse S. stated I doubt if anything will be done, because this happen in August 2012. Funny, you are correct, but I was allowed to take two more classes without this matter being resolved. This was not supposed to happen until the grade dispute was resolved. Waiting to see what happens. Like I stated to S. I will get my Bachelor degree, but it will not be there."
  • Reviewed: 6/21/2014
  • Degree: Business
  • Graduation Year: 2014
"Hello I am a recent graduate of University of Phoenix. I graduated in May 2014 with an MBA. I have to say overall I had a very good experience with University of Phoenix and I definitely value the education I received. Although I must say it was intense with a new class starting every 6 weeks I felt very supported by the advisors and financial staff. For the first class the advisor and admissions personnel called every week to ensure I was doing okay. They would actually be able to see the number of posts I made in discussions for the week and ensure I was meeting the minimum. I felt that the organization cared about my success from the very beginning. The instructors were great and were always there to educate me on any topics I needed clarification on, many even guiding me to outside resources that would help me in my professional goals once I completed my schooling. All experiences and facets won't be positive due to the fact we don't live in a perfect world. However I learned much from my time at UOP that I will carry with me throughout my life. Thanks UOP for helping me reach one of my life's goals."
UOPx Student
  • Reviewed: 6/20/2014
  • Degree:
  • Graduation Year: 2015
"I have been attending the University of Phoenix for 3 years, and I cannot begin to describe how satisfied with my learning experience. I have attended traditional colleges, and UOPx beats them all out. The facilitators are all working in the field of the classes they teach, and they are so incredibly knowledgeable. The feedback that I have received on my papers has been excellent, and my writing style has improved dramatically. While the tuition can be a little expensive, it is worth every penny."
  • Reviewed: 6/19/2014
  • Degree: Human Services
  • Graduation Year: 2017
"I find some of these negative reviews hard to believe sometimes. My experience this far has been exceptional. I've never NOT heard back from in instructors or advisors. I get a call every month from all 3 just to ensure I'm doing OK in all aspects of school and life! The work isn't that easy, but well worth it. I've enjoyed my class experiance, the website is easy for me to navigate, tech. support is on point. I haven't anything to complain about except maybe the price. But, it would cost just as much if anywhere else If you factor in gas, and child care I would need. This school gets a lot of flack from those who have never experienced it. I have 3 friends that found jobs almost immediately after graduating UOP, so I'll take their word for it. It may be a joke to a lot of people, but it's worth it to me!"
  • Reviewed: 6/13/2014
  • Degree: Psychology
  • Graduation Year: 2014
"The courses seemed to be great in the beginning. Then they introduced this new classroom thing and everyone is confused and it is chaos online. The instructors do not reply to private messages that students send to them. I have asked my instructor a bunch of times for help in regards to my math homework and it's been a week and he still has not replied. After this new classroom format for their online program it seems like this college has gone downhill."
  • Reviewed: 6/5/2014
  • Degree: Elementary Education
  • Graduation Year: 2016
"First of all it takes a very dedicated person to go to school online. You have to be very disciplined. Personally I think that the university is good for some programs but not all programs. For the one that I am doing it is good . It allows me to go to school and work full time. I could not go to school otherwise. As for some of you that don't like phoenix , that's fine. After reading some of the comments it is plain to see that this school is not for you. As i said you have to be dedicated to put in the right amount of time to gain anything from online education. My tuition has never changed from the first day when they quoted me on it, and i have never had any trouble with being able to contact some one if i needed help. As far as the "look" you get from other people when you tell them where your going to school, It does not bother me. At least I am trying to get a degree and a better job, what are they doing? Some programs or degrees are better earned in regular schools, but most are just as good online. Nothing in this life is easy, you have to work hard no matter what you do. If your not willing to do the work then guess what, you wont accomplish anything."
Diana Perez
  • Reviewed: 5/29/2014
  • Degree: Information Technology
  • Graduation Year: 2014
"Firstly, The advisers could not follow instructions and would not answer all my questions properly. I had to write to them in this manner, for example: 1) Please do not schedule me classes for next week. I would like this week off. 2) Please inform me what options of classes will be beginning the week after next. Please do not enroll me, until I have seen what is available. Thank you. Even with those instructions, I would still be enrolled without reviewing my choices and/or will be enrolled the week I ask for off. Every 5 weeks, when it was time to re-enroll, I had to call and be on hold for 15 minutes to get someone that could follow directions. It was very frustrating! Secondly, Each course one was stuck in group and had to work with 4-6 others, which was a nightmare! In the 6 months I attended I was in four courses and from those four, I only was in one group, that everyone actually did their part and followed through. The other three either, didn't check in, didn't communicate, or didn't do anything at all and one was struck picking up the slack for everything else. Thirdly, They didn't have a Turnitin program as one submitted their weekly essay. One actually had to go to another link, submit it, while completing with one hundred other students (It was always busy!) several days before due date, other wise one couldn't get in. Then copy and paste report to the link one submitted their APA essay. Other universities, have TURNITIN (Plagiarism program checker) available as one turns it in, not having to coordinate several days prior. It was a hassle, not convenient for the working student. Fourthly, their tuition will go up each year, even if you sign a "Tuition Freeze" contact. Which was non-existent. Lastly, the students are rude! I wrote a discussion post as required, and on of the students was so sarcastic and putting me down. First of all, we don't know each other and she had no right to put me down in front of anyone. Secondly, we all have our own opinions and we aren't going to agree with everyone, but we should be polite towards each other. Thirdly, the instructor should have mentioned to all class and to the student about showing diplomacy and did not. I had to complain to instructor and adviser about it in private. The only good thing about this school, excellent teachers in IT, that I learned much from. Other than this, education, shouldn't be such a hassle!"
Anny Ovalles
  • Reviewed: 5/21/2014
  • Degree: Human Services
  • Graduation Year: 2011
"The advisor was great. M. L. was great. He was very supportive, motivational, and guide student until the end of the school and after graduation. The instructors are good and most of them are willing to help the students to improve in class. I was able to learn and accomplish my educational goal in a time frame. I love the experience that I had in GCU since the beginning of my education until my graduation day. I am super happy!"
C.S. Johnson
  • Reviewed: 5/20/2014
  • Degree: Information Technology
  • Graduation Year: 2007
"I studied at the UoP Campus in Las Vegas and completed the BSIT program there. I agree with other IT reviews that a BSIT is not as carreer building as a certification in the area of expertise that you want to pursue, but there are a lot of jobs that I have applied for REQUIRED a bachelors degree. A bachelors in IT is much more general in nature than a certification, and I have found that aspect to be invaluable in my current job as the webmaster/developer for my company. I am the only one... so I have to administer and develop not only the website, but also the web servers and the database servers and databases. If I just received a certification in Web Design or a Coding Language, I would be behind the eight-ball with regards to all of the backend hardware and software I currently have to work with. I must say, it was not perfect... I had a couple of students, and professors that had no right to be in a classroom, but that is no different than my Engineering studies at Boston University. The majority of my professors at BU seemed to be much more concerned with their lab projects than teaching and mentoring their students. Also, I do have a significant problem with for profit acedemics, but when I began my program in 2003, UoP was the only all evening option for me to continue working and obtaining my degree."
T. Kelly
  • Reviewed: 5/14/2014
  • Degree: Human Resources
  • Graduation Year: 2015
"Hello- So after reading some of the reviews regarding Phoenix; I decided to chime in and give my feedback. First, its sad to hear that others have had such a bad experience with Phoenix. I personally have enjoyed the program and have enjoyed the support from my Academic Counselor and my Financial Adviser. Whenever I have a question they are there to answer. They are very prompt with returning phone calls and emails. My financial adviser is always available to answer questions regarding my tuition. My academic counselor is FANTASTIC when it comes to checking in with me to ensure I'm not struggling or have any questions regarding my current or future classes. Based on the time frame some of these reviews have been written I would say Phoenix heard you loud and clear and have implemented changes within the organizations. I've been enrolled since Jan. 2013 As for the classroom, yes, you get some folks who should not be there. However, I personally don't let them affect my education. Taking classes online requires a lot of motivation and strength building from you. You can't let other peoples bad breaks affect you from reaching your goal. I enjoy the classroom setting and the material offered. The team assignments are excellent and I feel are great benefit for the real-life workplace. Speaking as a professional in the corporate world - some individuals come in with top rated schools listed on their resumes and have the HARDEST time working and collaborating with team/groups. I think Phoenix does an excellent job at giving the students the ability to learn to work together. The instructors never miss a beat and are available when you need them. There are also workshops and live tutors who are available to help when needed. I would recommend Phoenix as great online school. I'm still considering if I want to pursue an MBA from them or choose a university here in Texas. The reason being is since recently relocating to Texas, I'm finding the companies here is Texas seem to favor those who are alumni's of the state schools. However, since there seems to be a wave of companies coming in from California and others states across the country I may just stick with Phoenix - like I said I really enjoy the program."