Student & Graduate Reviews
MBA Graduate - 3/17/2014
Degree: Higher Education
Graduation Year: 2009
"School is like most things in life; you get out what you put in. In my experience, having attended a top-tier brick-and-mortar for my undergraduate degree, I was pleasantly surprised at the level of relevant information I learned that was extremely practical to translating toward my career. I had real business professionals, GMs, and CEOs instructing my courses, which allowed me and others to ask specific questions you would not find answers to in a research-based textbook. In my opinion, if you are looking for a business degree and you are not afraid to dig in and do the work, I would highly recommend University of Phoenix. For an online education without having to spend time and money on commuting, parking, housing, etc, it is a tremendous value. I also saved thousands versus other schools' MBA programs, and I was commended in 3 of 4 interviews for being dedicated to my future (by attending school) while working full time. I would not hesitate to recommend University of Phoenix degree programs to my friends and family."
Melissa C. - 3/16/2014
Graduation Year: 2007
"I received my first degree from University of Phoenix back in 2007. Since then, I have also completed another bachelor's degree and a master's degree at other institutions. I've completed coursework at community colleges, state universities, online schools, and schools located abroad. Therefore, I feel that I have experienced enough different educational models to fairly assess what UofP has - and does not have - to offer. The education I received at UofP was on par with most anything else I have experienced out there. The majority of my instructors were excellent - all were working in a field that directly related to the subjects they were teaching, and all held high-level positions within the organizations where they worked. I learned finance from a CFO who worked for a NGO and was once a Wall Street stock broker; international business from an ex-merchant marine who went on to do consulting for big firms doing business overseas; business law from a seasoned and well-known lawyer; statistics from a retired state university professor who came to UofP to escape the bureaucracy of a big state school. Most of my instructors had PhD's, and all of them had real-life experience that the pulled into their lectures, which added a great deal of relevance to the material. Yes, there were a couple of dud instructors (I recall a marketing instructor that was about as inspiring as a dirt clod, and an accounting instructor who had zero social skills and was unable to connect with the class). However, you will find dud faculty everywhere - not even the most prestigious schools are without instructors who are either inept or unskilled teachers. Since my class sizes were small, my instructors got to know me, so when it came time to ask for letters of recommendation from them, they gladly obliged. I also found UofP to be more student-centered than traditional universities, which are mostly faculty-centered (there is a reason why those university classes are only offered in the middle of the day - and it sure isn't for the benefit of the students...). The quality of my classmates varied. Some were highly motivated to learn and do well, others clearly did not want to be there and did the bare minimum required for them to pass the class. UofP accepts anyone who can pay for the program - holding a high school diploma and having some work experience is all that is required for taking courses there. Overall, the students at UofP are a lot more mature and have a better sense of direction than traditional universities (they are on average older and have more professional experience). In terms of overall intelligence and motivation, I found the student body to be fairly similar to that at other schools I've attended - however, since the class sizes are smaller than other universities, and since UofP has a teamwork component built into all of its classes, those students who are complete duds really stand out. In terms of cost - yes, UofP is costly, but no more so than most state schools these days, and if you factor in room and board for those "traditional" universities, you'll be shelling out a heck of a lot more there than you will be at UofP. If I'd had to quit my job in order to take courses at a traditional university, it wouldn't have been possible for me to get a degree. The advantage with UofP is that I could keep my full-time job and continue raising my family while attending classes, which prevented me from going into an outrageous amount of debt. If your mom, dad, or wealthy auntie is paying for your education, this probably isn't an issue for you. I never had any issue with the financial aid aspect, nor with unexpected costs that some others have complained about. My financial responsibilities were clearly outlined to me prior to beginning the program at UofP, and I felt that the financial aid counselor did a fair job of walking me through the process of applying for grants and loans to cover the cost of my tuition. There were never any surprises. The university makes it very clear that if you need to drop a class after the drop deadline, you are fully financially responsible for the full tuition costs. This is not out of the ordinary - ANY university or college you attend has drop deadlines in place, and if you go beyond the deadline and wish to drop the class, the costs are non-refundable. Financial aid does not cover the cost of classes that YOU fail to complete - so if you do drop a class two weeks in (keeping in mind that UofP is accelerated, so two weeks in equates to about 1/3 of the class), you WILL still be expected to pay for the class in full. If you think you may have to drop a class, don't wait to do it. I have never had anyone question the credibility of my degree. I received a promotion and a pay increase shortly after receiving my degree in 2007. Since then I have gone on to get another bachelor's degree and a master's degree. All of my credits transferred (with the exception of some introductory course we were required to take prior to beginning the program). Contrary to what a few others have said, UofP is not a degree mill (these folks clearly do not understand what the definition of degree mill is) - You will have to work for your degree, and it will be challenging. I have never felt snubbed by instructors at other universities because my degree came from UofP. It is a degree from an accredited institution, and you will get out of it exactly what you put into it. There are some things that are lacking at UofP. Clearly, if you're interested in basic sciences, this is not the school for you. I also don't think the UofP model is a good fit for the 18-24 year old age group - there are no clubs, no sports, no extracurricular or social activities, and since most of the student body has commitments outside of school, you probably won't be forming close relationships with any of your classmates. UofP is not a liberal arts college - they do offer some liberal arts classes, but the selection is pretty limited. Most community colleges offer evening, online, and/or weekend classes, and I would recommend taking most, if not all, of your lower division coursework at a community college. My degree was in business, but I know others who received their nursing, counseling, and education degrees at UofP. All have had similar experiences to mine; I have yet to meet anyone who regretted pursuing their degree through UofP. It's an educational model that works especially well for working professionals. Overall, I can recommend UofP."
MM - 3/3/2014
Degree: Healthcare Administration
Graduation Year: 2014
"I have attended UOPX since Dec 2012 after attending 2 other community colleges. I will give the PROS and CONS that I have experienced with them. I often hear about a lot of people on here who seem to have the biggest issue with finances/ loans in regards to the school. I have attended the school using both my veteran benefits and pell grant that I qualify for that completely covers the costs of my tuition. Before every class I get a phone call from my counselor and academic adviser explaining me the details of my finances and degree plan- what the class is about, how much was paid to the school by my grants, etc. Before I even enrolled with the school, I spoke with a counselor and went over the degree plan and cost of tuition (which can also be pulled up on their website). I was not surprised by how much the institution charges because I have looked into it any many other schools. I was given the break down of the payments that would need to be made and they have been more than accommodating. Before the start of every class I receive an invoice from the school stating that $$$ of tuition has been paid. They tell me in advance if my financial assistance runs out and how much I would be expected to pay. I complete my associates degree next month with a 3.7 GPA (mind you this GPA came from other colleges I have attended as well. So far the only cost I had to pay out of pocket was $126 for a book because of a humanities class and my Pell Grant reimbursed me. I have never had to take out a student loan because my income is not high (I qualify for grants). If you are someone who is worried about loans, or paying for school, I strongly suggest looking into grants from third parties. As far as the curriculum, some have proven challenging. The class load is a standard 1-2 assignments per week, a few discussion questions, followed by either an essay or a quiz every other week (in my plan). The papers usually consist of 1200-2000 words depending on the class, so they are not easy in my opinion but workable. I do not expect an A by playing connect-the-dots. I do admit that some instructors grade more easily than others. I have taken a class that no matter how much effort I put into it, I still didn't receive full credit. I am not sure if for some people the program of choice is too easy for them, or if the financial understanding wasn't clear in place but I don't have much negative comments to make about them. As far as CONS I have been through 3 financial advisers, and 2 counselors in the past year or so I have attended. I am not sure why this is but it does make it a little frustrating at times. I do not find the program to be a waste of time because the courses I have taken are very similar ones that can be taken at any other college. If you are having issues with UOPX then transfer because it is clearly not the school for you. Not every college will be right for everyone. In addition to the financial services, my advisor was also more than helpful with giving me a list of websites and resources to use if I needed additional assistance. If you are unhappy with your advisers/counselors you can always switch them but don't put the whole school down for it."
Karina Hasley - 2/26/2014
Degree: Healthcare Administration
Graduation Year: 0
"The biggest mistake ever. I thought it would be great but sadly mistaken. The counselors are useless in every way possible. I attend a class for ONE week in January 2014 and I was charged $370. I asked the counselors why is this so and they were like didn't you speak with the financial advisor?No, I spoke with another counselor where she said that $1,850 would be for 6 months but I was wrong. That amount is for one class! I was so upset. I would not recommend not one soul to go to University of Phoenix, and if you do, drop out immediately."
Brenda Hamlin-Lehmann - 2/25/2014
Graduation Year: 2011
"Unfortunately, I took the MBA program online to help me win a promotion from work. I have found it did not help me and I left the job trying to find a company who would hire me. No-one would. I recommend you consider other options and go to a brick and mortar school. I wish I had continued at my local University rather than do an online program. It was convenient, but not practical. Since no-one will accept my degree and now I am working a job that my BS in health got me."
Janette Rodriguez - 2/21/2014
Degree: Healthcare Administration
Graduation Year: 2012
"I am unpleased with the school for the following reasons: The instructors were not well selected, I did not receive any job/career placement after finishing THREE degrees with the University of Phoenix. There was no added assistance with job placement and now I owe more than $97,000.00 in financial aid. I am paying the minimum because it is not right that I still have the same job/position that I had when I started with University of Phoenix. I completed three degrees: Associates, Bachelors, and Masters in Healthcare. I will not pay this loan if I do not see any assistance from University of Phoenix. I received all my three diplomas in the mail with the official transcripts and that was it. I felt as if they wrote me off like any other college. I worked hard to obtain a high GPA did all the course work and I even spoke and wrote better English then most of my professors. Being an educator myself for over 24 years I felt that I would have been treated with decency when it came time for graduation. The ceremony was in Arizona and there was no support on having me or family attend which we would have like to be there. So now I walk around with a fake leather bound degree stating University of Phoenix and I have had job opportunities turn me down because they have stated "that is not a real school." What am to do. This college is like all the other online programs, they find teachers to fulfill the academic role and then who cares about the rest. Well I am not paying the loan that is owed because I feel that more assistance should be given for Job/ Career Placement despite what is going on in the economy. If the economy is so bad that I cannot get a better for to fulfill Masters Degree in Health Administration then I should not have to pay the loan I took out thinking that this would bring more meaning and direction to my life. I have recommended no one to University of Phoenix. Go to a real graduate school like Fordham, New York University and many others do not go to school online you do not know what you are getting involved in."
Steve - 2/21/2014
Degree: Healthcare Administration
Graduation Year: 2014
"I am amazed at the amount of people unhappy with their experience at the UOPX. To be honest, I believe some are genuine complaints of customer service failures but most are just disgruntled students who thought they were going to do little work and reap a big reward (a degree). Instead, they discovered they had to do actual work to earn a degree and failed. Most of the complaints seem to be with the financial department regarding loan disbursements or personality mismatch between student and facilitator. My experiences with my academic and financial advisors were exceptional. Yes, I used the plural because both advisors changed before I finished my program. However, I had the same academic advisor until I completed my required courses in the BSHA program. After I finished the required courses for my program, I had to take 12 credits of electives, so they changed my academic advisor because her specialty was healthcare. This was communicated to me and made sense. My financial advisor changed once because he moved to Hawaii and took another position with the company. This was communicated to me and made sense. Prior to starting my first class my academic advisor (AA) set up a telephone interview with my financial advisor (FA) who explained how this would work in great detail. He explained that my program would cost $33,000 of which I only qualified for $25,000 in federal student loans. I had a shortfall of $8,000. There were no surprises, and I had the option to back out at any time prior to beginning classes. He explained that I would have to pay for ever forth class out of pocket. Again, there were no surprises. My loan disbursements were never late and my FA notified me via telephone and email when my out of pocket expense was due, usually two weeks prior to the start of my next class. There were no surprises. As many of you may recall, the university provided a tuition freeze so that the cost of attending would not increase for the duration of our program once we opted in. In addition, they also lowered the cost of 100-200 level courses. This news was received well for me because my last 12 credits were 100-200 elective courses. This meant that my last loan disbursement exceeded the cost of my remaining courses by $1625, which the university quickly sent me a check for that amount. I absolutely loved my academic advisor (AA). She was nice, polite, always courteous, but she did call a lot. This was a minor annoyance but we all have a job to do right? Prior to finishing my required healthcare courses, we had two-one hour long career planning telephone and online sessions that provided me with valuable insight into my future career plans. I only have good things to say about my AA. Here is what I suspect. Many of the people complaining did not do their homework prior to applying to the university. They did not take into account the total cost of their programs, how much they qualified for federal assistance, and their total out of pocket expenses. Prior to investing the amount of money an education cost, people should be diligent about researching the costs, asking questions, and seeking advice from alumni. It is not the university’s fault that you did not fully understand your obligations. Many of the people complaining about the university lack college level writing skills and are not in a position to assess the curriculum. If someone is going to go online and bash a university for a poor curriculum, he or she should at least use spell check and make sure he or she uses proper grammar before evaluating a university’s curriculum. If your grammar and spelling is poor, no one will take your review seriously. In addition, many individuals have stated that the facilitators were poorly educated. The website clearly states that to become a faculty member of the UOPX, a candidate must possess a master’s or doctoral degree from a regionally accredited institution, a minimum of five years of work experience and current knowledge in the field he or she wants to teach. Current or former student who are not aware of these facts are poor source of information because at the beginning of every class, the facilitator provides a bio. For the critics who state that many employers do not recognize UOPX as a legitimate college, this may be true but most do. I have more than a decade of healthcare experience working for a large healthcare organization, and I received my bachelor’s degree in health administration. Not only does my organization recognize my education from the UOPX, they paid me $4800 in tuition reimbursement annually to attend. I entered my program with an associate’s degree, so the normal time to complete my bachelors would have been two years. I stretched the time to three years to receive another years’ worth of tuition reimbursement. In total, I received $14,440 from my employer to attend the UOPX. That sounds like recognition to me."
Dave - 2/20/2014
Degree: Information Technology
Graduation Year: 2015
"I earned a AA in Gen education in 2010 and I am 10 classes in to my BS in IT. I applied for a position in a well known MSO for California and was hired on the spot. I must say I was skeptic with this school at first, but I worked my butt off for my AA degree and im doing the same for my BS. I get paid well above minimum wage and the raises keep coming. UoP is a great school...expensive, but a great school. Its not where you go its what you know! Apply yourself and you will succeed. Just like anything else in this world."
src8784 - 2/17/2014
Graduation Year: 2014
"I have read a couple reviews about UoP that are very judgmental and insulting. University of Phoenix is not my first University, before I became a USMC wife and a mother of 4 I went to Utah State University. Luckily for myself, UoP was willing to take all of my classes and so I chose UoP over CSSMU. It is insulting to insinuate that anyone who goes to University of Phoenix is uneducated. While going the last two years, I have seen many drop or fail out, the curriculum is the same as the state schools and therefore it is just as good. Not everyone can go to a traditional university for there education- so be mindful of those who are trying to make there lives better the best way they can. I would also like to say that I know a Mayor of a large city that got there Masters from University of Phoenix."
Mayu - 2/8/2014
Graduation Year: 2013
"I have a very demanding work schedule. Online program helped me to continue the education. I have completed my MBA in June 2013. Students are diverse from different states and there are students originally from different countries too. It may not be a top level..but the environment is average and good practice to interact with various students and instructors. Every week homework and text were not easy but I have learned a lot. For a graduate school, it is not just what you read and what your instructor tells you. You need to research and think think think. A lot of self-study involved. If you are not handling this well, you may not be taking max advantage of master programs."
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