Student & Graduate Reviews
Disappointed pupil - 9/19/2019
Degree: Nurse Practitioner (Adult-Gerontology Acute Care)
Graduation Year: 2021
"I should’ve ran the first day I had issues with student services not returning my calls. When I received my acceptance letter in July, I left numerous messages for my advisor Rachel and Lawrence to call me back and she never did. Finally I was informed that I could schedule an appointment online which I did a week out. I waited for my advisor Rachel to call me and she never did. So I called her and left a voicemail stating I’ve left numerous voicemails and I made an appointment today at 5 PM and really have a lot of questions before I start my classes. She never called me back.She called me the next day while I was at work attempting to go over the questions I had. I finally got a hold of her a week before my courses start it, after numerous telephone calls and emails, and she was less than helpful. I continue to start my classes because I want to bypass my bachelors and go into my masters, and this is the only school I found online that will allow me to do that. September 4th and 5th I attempted to withdraw my courses due to a medical emergency and me having to have surgery. I called the next day on September 6 and spoke with a Sierra in the support office and she told me that she seen I attempted to drop on the fourth and the fifth, and that I should attempt to email registration regarding my drop because my classes were still going. I received the email confirmation That I was dropped but yet I was still in rolled in my classes. So a week later I again began to call the office to speak with somebody. Again nobody called me back. Finally I got a hold of somebody who told me I need to email this Mark guy. As soon as I got In touch with him he told me that I did not drop prior to the drop date, which was September 7. Then I got another email stating that I was dropped. So I caught him and when I wason the phone with him he was very argumentative and raise his voice at me. He told me that “this will go in your favor“ but when I asked if he can look at the online portal and see when I dropped the course, he stated that you cannot drop a course online. If that’s the case why did IT tell me that is how I’m supposed to drop a course? Anyways if I was you I would not waste any money or time invested in this establishment. It is triple the amount of other online schools, You’re pretty much on your own when it comes to guidance in your career path, and support services, financial aid, the head registration office, Don’t care about their students. It’s a joke! I’m going to Walden"