Grand Canyon University Reviews - Master's in CounselingSee reviews of all programs at Grand Canyon University
I chose GCU because I remember the quality of education that was provided years ago. The fact that it was a Christian university also added to my decision. I chose GCU because I work a very demanding full-time job and wanted something that was a hybrid. Well, my experience has been less than pleasurable and for the most part has added a large amount of extra stress to my life. First complaint is regarding financial aid. Students are NOT allowed to speak to anyone in financial aid, at least that is what I have been told by my student counselor and has been my personal experience. I have been told SHE is also that contact person. Every question or concern I take to this "counselor" receives one word responses and basically everything is shut down. I have given up seeking help from her. As to my financial aid, I have recently sent an email to the people listed as the contact person through the Department of Education. It has been four days and I have yet to get a response from anyone. We are well into the Fall semester and I have yet to get any school monies and there has been no movement from GCU on the certification. They continue to blame the Dept. of Ed., while the Dept. of Ed. continues to say GCU has not done anything on their part according to what they are seeing in their system. And so, I wait. Secondly, the professors ... out of eight classes, only about three of them have been worth anything. For reference sake, I have a Master of Education already, so I am not saying this simply because I am being irrational or am immature. I have standards, especially at this level and GCU falls way short!! The teaching has added nothing to my educational career. Every new class I enter with a great attitude and every new class never lets me down with the fact the content and teaching stinks!! On occasion, a teacher has come a long that has been exceptional, but that is NOT the norm at all for GCU! I just finished a class with a teacher so bi-polar she sparked my PTSD so significantly that I could barely attend classes. For example, we could never tell if a reaction we had to something or a question was going to warrant a professional caring response OR if she was going to demean us and criticize us. By the end of the class I refused to even engage and simply attended so I didn't get dropped from the class. Third, this summer I parked in parking area right outside my class due to a health issue that came about suddenly that prevented me from walking a long distance. After the class ended that night I immediately went to an ER for care where the doctor wrote an excuse for me as I had gotten a ticket for parking in an unauthorized space for my parking decal. I appealed the ticket based off my health condition and temporary disability. In my appeal I provided them the appropriate proofs and supports. My appeal was denied and the $50.00 ticket stands. I have attempted to contact security over and over again via phone and email. Once again as is the case with GCU, they DO NOT and have not responded! They simply refuse! I took this concern to my student services counselor in the hopes of getting help or the name and contact information for someone in that area to assist. I got nowhere, which did not surprise me, but I tried. GCU has a level of sentries set up that prevents you from speaking to anyone who might have the power to change or rectify a situation. Just another example of how GCU conducts themselves and treats their students. The Master of Counseling program I am in currently is not CACREP. Over the summer we heard they were bringing a new CACREP program and so we all had questions and concerns. Student service counselors were flooded with calls and concerns. We were directly lied to about the program not even existing. In fact, they got angry and became rude with us in our questioning and in voicing our concerns. On the LAST NIGHT of class a student services counselor showed up with the news that there was in fact a new CACREP program starting and if we wanted to switch we had to make the decision THAT night! We were also informed that if we were using financial aid to pay for school that we would lose two classes of tuition and have to pay out of pocket to start the new program. So in essence, our borrowed money would need to be repaid for two classes we NEVER took, GCU got paid for and we would STILL need to pay out of pocket for the next two classes. Professionalism at its finest, don't you think? Some of us stayed with the old program simply because we could not afford to lose all that money and have to pay out of pocket, while others were able to transfer. Those of who stayed were subjected to worry over whether our cohort would even remain to exist since our numbers had dwindled so significantly. Out of approximately 28 who began our cohort in September 2017, there are now only 6 of us left. You figure it out and do the math. Why do I stay? Frankly, because I don't trust them not to say I owe a large amount of money should I try and dis-enroll and go somewhere else. I feel I am stuck at GCU with no way out. There is no one I trust to talk to about my concerns. I feel I am in this degree program alone and have to fight for everything I get; there is absolutely NO support!! It feels terrible and I am angry my money ultimately is paying for this education and their salaries. The Good: I have great classmates. The teachers that are good are GOOD. The facilities are ok, not great. You get free access to Microsoft Office. The Bad: The e-books stink. You can't print them nicely if you want to. There have been classes where the books have been changed, but the online assignments haven't so they do not coincide with each other; the instructor even said she had taken this to the higher ups and they had ignored her. Financial aid department is a mystery and you can never talk to someone directly. The student services counselors are a joke. There is no support.
Dont be fooled . The nice but very annoying counselor will NOT be with you through out your program. This place is ALL about the money. They will offer free textbooks ebooks that will not load. And a scholarship to Alumni another joke. Please dont choose this school and waste your time and money .
My experience was mediocre. I can say that my experience was not bad but I did encounter to much turn around. This school uses Christianity to sell a product,your money. Keep in mind for people pursuing a grad degree in counseling. It would be better to choose a school that is CACREP. Unfortunately this school is not. Personally I should had did the social work program at another school
I read the poor ratings before signing up for classes. I figured that the students who wrote poor comments were most likely poor students and that I would surpass those students because I did very well in my bachelor degree programs and career. I was so wrong and have a huge student loan to prove it! I never had the same counselor or instructor for very long. Many did not make it through the semester. Students without jobs, careers, or ambition tend to perform best. They were able to sign into the computer every morning making meaningless, uneducated comments for "points". Other students are supposed to comment on their ignorant posts. The whole progam is a joke. It is established for attendance, not content. There graduation rate seems to be very low for a reason. I wonder if there is a noted graduation rate for their online campus only? I am sure that it is very low. None of my friends graduated from their masters program either. They have great marketers for their online program, but that is all!
Very poorly run! Very disorganized. Definitely don't care about the students. They will change guidelines in the middle of the program making it next to impossible to finish the degree! Not worth the time or money! Most professor just give a grade without any explanation or even reviewing the work. I have had five different advisors in two years.
These people showed up marketing at my job. Never heard of them. Not one person completed the program. Once the advisor gets you on board, you are on your own. They don't care about the quality of your work, only quantity. Don't waste your $!! Graduation rate is very poor for this financially failing college.
This program and school are top-notch! Everything they said they would do, they did. I have no complaints with Grand Canyon and have recommended them to many, including family, friends, and colleagues. I learned an incredible amount in this program. I have been working in the field for 3 years now and find that I am as qualified as the rest of my counterparts that attended a brick and mortar school in person. I am very thankful for my education at GCU. Excellent program! Excellent university! Staff members (from financial aid to enrollment to professors) truly care about the student and their career goals. Thank you, GCU!
Most of the staff that I have contacted at GCU have been helpful & friendly; however, the student services advisor that I was assigned to has been somewhat rude and not very knowledgeable. I asked about completing my online degree in another state and the advisor replied I could not. I further investigated and found out I could. The advisor also mentioned that my learning and degree are meant for the state that I live in. I have big plans after I receive my degree and they do not involve working in the state I live in or for that matter in the United States. I do not feel that this counselor is motivating or encouraging and is just doing their job unlike other GCU staff that I have spoken with.
I absolutely dislike this school. I could never get in touch with my financial advisor even though I would schedule an appointment. Their advisors are not knowledgeable about their own programs and they charge for classes that I have not taken! Beware of this school.
I have been in the field of Addiction Counseling for a few years. I am still working full time so I needed to find a University to accommodate flexibility. I looked at a number of online schools and settled with GCU. I am also a Christian so GCU appealed to me due to their Christian affiliation, and that is my biggest complaint with GCU and why I am giving them a 3 star rating instead of 5 star. Although the M.S. program I am taking is considered secular, GCU DOES NOT integrate Christian principles or scripture into their curriculum, instruction, or classroom discussions so beware of this. I was lead to believe that they did and they do not. The university I attended for my B.S. degree did a beautiful job at Christian integration so it is entirely possible to do this and make it rewarding even with a secular program degree. As I said, that is my BIGGEST complaint with GCU. Now, having said that, the instruction with GCU is fairly solid. The professors are good. The instruction is good and challenging. They expect graduate level writing which I am pleased with. All writing, even class discussions, must be written in APA and done so with the expectation of having minimal errors. I actually like that way. Online instruction is not for everyone. You must be disciplined, organized, and a self-motivator. If you can't be those things or struggle with self-accountability, online is not for you and you should attend GCU or other university in a traditional manner. I think GCU is a good university. I've read some of the negative reviews, and honestly, I don't understand them. Other than what I wrote regarding Christian integration, I have NOT found GCU to be unethical or unprofessional in the least. The professors are helpful, knowledgeable, and want their students to succeed. The advisors are equally helpful. It seems to me that financially speaking, GCU is competitive. In other words, I didn't find GCU more expensive than other universities, and it certainly wasn't my experience that GCU tried to "screw me over with hidden fees". Bottom line is that my educational experience has been good with GCU other than the aforementioned lack of Christian integrational education. I would still recommend GCU to others. I hope that what I have written is helpful to others!