"I was really happy when I was in my Masters program at Umass (Masters in Education). It was a great experience. However, when I went back to school to take course through the extended learning department it became a complete nightmare. I honestly can not remember every terrible little thing that happened but some of the highlights include Umass writing me that my course was graded and then not putting in on my transcript. Another terrible highlight is when I paid additional money for units and they never gave them to me, but wrote me an email that they had given me the credit. The best part is when they gave me $7 dollars back on credit as a gesture of letting me know they have "refunded" me for my troubles. Honestly, it was kind of insulting (like they threw a penny back at me after I had suffered financial lost and paid them so much). As a result, of all of these errors on their part I missed my pay raise at my district now twice. And to top it off, when I called my district today, they noted that they "never received any transcripts." So much for the $7 dollar refund. Looks like they just cancelled my order and chose not to send anything. At this point I have lost so much money from missing all my raises due to their lack of professionalism and competency. This university robs people and does not deliver the products that people pay a lot of money for. They can not fix a problem even by the third or fourth time of trying to correct it. If you attend this university and have a problem, expect a lot of trouble trying to fix it. So far no refund. You'd think they'd have given me one by the third or fourth time I tried to fix it and they still couldn't deliver me the products I paid for. I'll let you know if they give me one. I will update this post to let you know what happens next or if they ever do fix this. So far the time span of trying to have this fixed has been about 5-6 months total. Hopefully by the end of the year it is fixed, if not, I'm calling a lawyer."

Bob T.

Responded: 8/8/2023

Congratulations on earning your Master's degree! We are pleased to hear you received the exceptional educational experience we strive to provide all our students.

Thank you for sharing your course experience, and we sincerely apologize for the inconvenience you've encountered. We understand the impact of missing transcripts and credit processing delays on your academic and financial situation, and we deeply regret any stress caused. Your feedback is vital, and we're dedicated to addressing student concerns. Currently, the issue has been resolved by the relevant departments. We appreciate your patience and understanding.

CTEL Program Umass Global

Reviewed: 12/1/2022
Degree:
Graduation Year: 2022

"I applied for my CA CLAD credential in March 2022. Here we are in December and still waiting. This is AFTER I spent over $2,000 and took 12 units with them the year prior and submitted a portfolio with them. Every time I call it goes to voicemail. Great work."

Jonathan Guzman

Responded: 3/14/2023

Hello, just wanted to check in and confirm that everything worked out for you. Your feedback is appreciated. We strive to provide our students with an exceptional education experience. To better understand your review, please email assistance@umassglobal.edu with your student ID and further details. Thank you.

Just a notch above a diploma mill

Reviewed: 10/20/2022
Degree: Liberal Arts
Graduation Year: 2020

"The school will essentially accept anyone that can get a student loan and fog a mirror. You will not be prepared for any career and job placement and alumni network is essentially nonexistent. Go somewhere else. If you just want or need a paper with your name on it from an accredited school than give it a shot. Don’t expect this school to prepare you for the workforce."

Diana Santos

Responded: 11/21/2022

Thank you for your feedback. We strive to provide our students with an exceptional education experience. To better understand your review, please email assistance@umassglobal.edu with your student ID and further details. Thank you.

Social work student

Reviewed: 10/4/2022
Degree: Social Work
Graduation Year: 2023

"If you are looking for masters in social work look somewhere else or have zero expectations. Most professors and the people in the internship department including the director and the assistant do the bare minimum. Make sure to find your own internship, they have no links to any agencies. Very unorganized and unprofessional."

Diana Santos

Responded: 11/21/2022

Thank your for your feedback. We strive to provide our students with an exceptional education experience. To better understand your review, please email assistance@umassglobal.edu with your student ID and further details. Thank you.

Jennifer

Reviewed: 8/24/2022
Degree: Business
Graduation Year: 2024

"One Stop Specialists and financial aid people are a complete joke and pretty sure they have no idea what they are doing most of the time. Incapable of answering questions same day lucky if you get an answer within a week. This college will do anything to keep your federal financial aid for as long as they can including erasing previous work that you mastered and telling you a month later you have to redo it because they had technical issues even when you have proof that class was completed and will continue to blame you for their screw ups and withhold your financial aid. Do yourself a favor and just report them to the Department of Education and Veterans Administration. All they have is excuses after excuses. I do not recommend this college to anyone including my fellow military veterans and active duty team mates."

Diana Santos

Responded: 11/21/2022

Thank you for providing your feedback. We strive to provide our students with an exceptional education experience and are sorry to hear you feel this way. Our roots started by servicing the military when we opened the first campus on the base of El Toro Marie Corps Air Station as Chapman University College. As a non-profit institution, we don’t benefit from military funding the way for-profit Universities do. We are proud to provide deep discounts to active duty military and their spouses as our way of giving back for your service to our country. It is disappointing to read you did not experience this dedication to our service members and invite you to please email assistance@umassglobal.edu with your student ID so we can investigate further to understand your specific situation. Thank you.

Jacob Nicholas Fincher

Reviewed: 8/15/2022
Degree: Teaching
Graduation Year: 2023

"I am missing out on a job because the credentialing department cannot get its act together. Everyone works from home so you can only contact them through email. When you do email it takes weeks for them to get back to you. When they do get back, they do not answer your questions. If you are looking to become a teacher do yourself a favor and go to APU or GCU you will be much happier."

Diana Santos

Responded: 11/21/2022

Hello Jacob, your feedback is appreciated. We strive to provide our students with an exceptional education experience. To better understand your review, please email assistance@umassglobal.edu with your student ID and further details. Thank you.

Anonymous

Reviewed: 4/5/2022
Degree: Counseling
Graduation Year: 2022

"I did the Masters in counseling with a PPS Credential, for school counseling program. When it said that I was getting a Master's in counseling I thought it would qualify me to continue to go on to get Licensed as a clinical counselor after the program. However that is not the case with this program! This program is great if you want only the PPS Credential. I have to take a whole other masters if I want to work specifically in mental health with students. Because schools are hiring LPCCs and MFTs and LCSWs this degree is only relevant if you want to be an elementary school counselor or an academic school counselor. Most programs are a combination of MFT and PPS. This is not. I recommend doing the LPCC program instead. I did not get the help or the advice I needed from my academic advisor or my faculty when I began asking about licensure. They did not even tell me this school has an LPCC program."

Diana Santos

Responded: 11/21/2022

Thank you for your feedback. We strive to provide our students with an exceptional education experience and disappointed to hear this was not what you received. We will pass this information along to our Dean of Education and Advising leadership to help inform training for these teams. We wish you the best in your career endeavors.

Andrea Sanchez

Reviewed: 3/1/2022
Degree: Business Administration
Graduation Year: 2022

"I began this journey in 2018, with Brandman University. I am now in the home stretch, with UMASS Global. I am an older adult learner who was petrified to be back at school. And yet to my surprise, I was learning so much and enhancing the knowledge I already had. I feel the instructors/professors are all very knowledgeable, professional, willing to help all students. I did find myself researching a lot of things when I did not fully understand something, YouTube was my best friend, mostly because everyone learns differently and I learn from doing more research on a subject. I cannot be any happier with these two schools. I am from Massachusetts, and live ten minutes away from UMASS Dartmouth, so it was huge for me to know that I would be graduating from UMASS Global. I also could not be any happier with my Student Advisor, Kristina King! She is the best Advisor I could have ever been placed with. She responds to my emails within an hour to two hours, regardless of time zone differences. She is kind, compassionate, knowledgeable, and full of positivity. She is fantastic! I am proud to be graduating this year from this school. I believe you will receive the education that you are willing to work for. Online learning is slightly difficult at first, yet once you understand the expectations, it is a great experience."

Saskia Knight

Responded: 3/29/2022

Andrea,
Thank you for taking the time to share your experience while at Brandman University, now UMass Global. Since 1958, UMass Global has served the unique needs of adult students at all stages of their academic career and beyond. We are happy to hear you received the side-by-side support all advisors strive to provide. The faculty and staff will be excited to hear about this—best of luck with the rest of your studies.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

James G

Reviewed: 9/2/2021
Degree: MBA in Human Resources
Graduation Year: 2020

"I completed both my under graduate and a Master’s program in just under 3 years. This school is a joke, every class was a cake walk. The VA paid my way through because they were a very cheap way to go. I suggest to stay away especially if you want a quality education and knowing they are renaming their school"

Saskia Knight

Responded: 12/22/2021

Hello James, thank you for the feedback. It sounds like you took advantage of the accelerated MBA program where students can fast track from BBA to MBA. Your review will be shared with the Dean of the School of Business. UMass Global, formerly Brandman University, has proudly served the military for over 60 years with our first campus at El Toro Marine base in CA. Serving those who serve us is an important mission for the institution, and I am sorry to hear that your experience fell short of expectations. As for the name change, we are now affiliated with the UMass System but retain our own private, nonprofit status and regional accreditation. Thank you, and I wish you all the best.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

Nessa

Reviewed: 7/9/2021
Degree: Business Administration
Graduation Year: 2021

"I am surprised to see so many low reviews for Brandman. I am almost finished with the MBA program and have had an overall great experience with it. It's great for people who work full time and need to take classes at their own pace. Granted online schooling isn't the same (in my opinion) as learning in person, but I think the professors do the best they can with what they have."

Saskia Knight

Responded: 8/20/2021

Hello Nessa,
Thank you for sharing your 5 -star experience with the Brandman University MBA program. Since 1958, Brandman University has been proudly serving the unique needs of adult students like you. Our instructors ensure relevancy and applicable skills. Students benefit from learning from professionals currently working in their fields. We are happy to see you are receiving the excellent education we strive to provide. Best of luck with the rest of your studies.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

Almostdone

Reviewed: 2/10/2021
Degree: Social Work
Graduation Year: 2021

"For those speaking on Chapman, Brandman is soon to become apart of UMass. I would personally recommend my program to people but can't speak on any other degrees or programs. I've had great, helpful and knowledgeable Professors (many from Chapman) & OneStop/Financial aid are helpful. I will say that sometimes the bare minimum is assigned leaving the student to research a lot on their own, but that's not a problem for me as that's why I chose an online program. I have learned so much and it's been an independent journey, which I think is a problem for some people. If you don't like the minimum, DO MORE. If you feel you're not being challenged, challenge yourself. Nothing's stopping you. Any online program, YOU have to do the work. If you need a Professor to hold your hand, choose a different school/program."

Saskia Knight

Responded: 3/8/2021

Thank you for sharing your experience with the Brandman Social Work program. Armed with the knowledge of current trends in the industry, our instructors ensure relevancy and applicable skills. We are happy to see you received the excellent education we strive to provide. Keep up the great work. Thank you.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

Tony

Reviewed: 12/20/2020
Degree: Computer Engineering
Graduation Year: 2021

"This is a good option if you just want a degree. The format is just they post a prompt, and you post a discussion. I found it not very valuable and hard to follow. Save your money look else where. If you want to actually learn and have teachers who are engaged, then this place is not for you."

Saskia Knight

Responded: 1/12/2021

Hello Tony, your feedback is appreciated. Our faculty members are committed to providing every student with real-world instruction that can be applied to their workplace. I am disappointed to hear your experience did not reflect this. Your feedback will be shared with the Dean for future improvements. Thank you.
Saskia Knight
Executive Vice-Chancellor
Enrollment and Student Affairs

David

Reviewed: 11/25/2020
Degree: Computer Engineering
Graduation Year: 2020

"I'm a recent grad and proud alumnus of Brandman University. The staff was always incredibly friendly and helpful. In my experience, Brandman employs experienced and well-qualified professors in their respective fields to instruct the courses, which lends to a rich learning environment. I had a great experience from initial enrollment inquiry up until graduation. Thanks to the G.I. Bill and this school's participation in the Yellow Ribbon Program, I was able to load up on as many courses that I could handle to fast-track my graduation. Most people outside of the military probably have not heard of Brandman University until ads started making their rounds on the web, but the fact that they carry the Chapman heritage helps out with the school's identity. People that are familiar with Chapman are more than likely familiar with Brandman, which is quite alright because both institutions are respectable and regarded as quality institutions. The degree has helped to advance my career which is invaluable to me than what others believe about a college education."

Saskia Knight

Responded: 12/3/2020

Hello David, thank you for taking the time to leave a review. Congratulations on earning your degree! I am delighted to hear you experienced the culture of support we strive to provide for all students, and our faculty will be too. Thank you for your service. Brandman is proud to be a Yellow Ribbon Program School serving veterans and military personal for over 60 years. I wish you all the best in your career and look forward to hearing about your future accomplishments.
Saskia Knight
Executive Vice-Chancellor
Enrollment and Student Affairs

Jeremy

Reviewed: 10/20/2020
Degree: Management
Graduation Year: 2018

"I can not rate the education program yet because it has taken them 3 months to register me. I was very eager to start my masters program and gave them everything needed fairly quickly but they are very slow to get back and when they do, they made your next appointment for 2 weeks later. Other institutions do everything in their power to get you started as soon as possible. Not Brandman, I’m still waiting. At this point, I’m going back to Liberty and their strict schedule."

Saskia Knight

Responded: 11/17/2020

Hello Jeremy, I appreciate your feedback. Our enrollment coaches support our students with the application and registration process making it easier to navigate. I am disappointed to hear this was not your experience. Please send your information to assistance@brandman.edu; we can assist you further. Thank you.
Saskia Knight
Executive Vice-Chancellor
Enrollment and Student Affairs

Anonymous

Reviewed: 12/17/2019
Degree: Education
Graduation Year: 2019

"In an email to The Panther, Chapman's student newspaper, Chapman President Daniele Struppa wrote that Brandman is a “separately incorporated, accredited, independently managed institution, with its own governance board.” In other words, Chapman wants nothing to do with Brandman. Brandman, on the other hand, leeches off Chapman's excellent reputation to attract enrollments. It is indeed misleading; it's meant to be."

Saskia Knight

Responded: 1/8/2020

Hello, we appreciate you taking the time to leave your comments. Brandman University was known as Chapman University College until 2009 when we received a naming grant and changed our name to Brandman University. We are still a part of the Chapman University System and operate with the same standards and expectations as always. Thank you for your time.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

P.S. Castillo

Reviewed: 10/6/2019
Degree: Organizational Leadership
Graduation Year: 2019

"Outstanding school and program for the working professional trying to move up to executive, training or director level. Brandman faculty and staff are helpful and knowledgeable. The few administrative issues with schedule and finance were worked out in no time. The classes are challenging and beneficial with a logical schedule that culminates in your final assignment. My capstone class is a few weeks away and look forward to finishing this useful and exceptional program."

Saskia Knight

Responded: 12/16/2019

Castillo, thank you for leaving a review. Congratulations on completing your program. I am happy to see you received the flexibility and support we are known for. Our faculty members pride themselves on providing knowledge that can be applied directly to your workplace. Please keep in touch, and we look forward to hearing about your future accomplishments. Thank you.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

Harriet

Reviewed: 9/18/2019
Degree: Organizational Leadership
Graduation Year: 2019

"This is not a Chapman education. To say that Brandman is part of the Chapman "system" is, in my opinion, misleading. I can't speak to the undergrad or master's program but Brandman does not offer a quality doctoral program. I would not recommend it unless you just long for a degree and not a solid doctoral education experience with credible outcomes. I doubt anyone in the academic community will mistake a Brandman doctoral degree for a Chapman degree. I did not graduate from Brandman. I discovered the difference between a good doctoral program and Brandman's after I found and enrolled in a better school with a solid doctoral program. Most of all, don't settle for Brandman because you're not sure of your ability to get into a good school. There are plenty of good schools out there. Find one. Don't waste your doctoral time and dollars here."

Saskia Knight

Responded: 12/16/2019

Hello Harriet, we appreciate you taking the time to leave your feedback. Chapman University established Brandman University to provide flexible learning options for busy adults while continuing to uphold its high academic standards. Although we are proud of some of the awards our Ed.D. program and other degrees have received, we’re disappointed to hear you had a different experience. We wish you the best in your educational journey. Thank you.
Saskia Knight
Executive Vice Chancellor
Enrollment and Student Affairs

Anonymous

Reviewed: 9/18/2019
Degree: Organizational Leadership
Graduation Year: 2019

"Brandman is not the same quality as Chapman and I find their advertising as part of Chapman "system" deceitful. Doctoral degrees are very important which means you should find a school that respects intellectual pursuit over rubric. I can't speak to their undergrad or master's program but I would never recommend Brandman for a doctoral degree. There are online or hybrid doctoral programs that are far better than Brandman. Do your research and find a good school for your doctoral work. I did not graduate from Brandman but the system requires reviewers to submit a graduate year. I found a better school. They are out there."

Michael

Reviewed: 8/9/2019
Degree: Organizational Leadership
Graduation Year: 2019

"My first problem is with my counselor. As a first time student, I wasn't sure what I wanted to study initially. When I figured it out, I contacted my counselor and asked her to change my program, and she would not change it. The reason was that she wanted me to wait a few months to decide on a degree before changing it. I can understand where she is coming from, but I am the one paying so why question it? My second problem is with my Professor. I was confused on two assignments during my course. After the second time, I contacted my professor with a professional email and asked her to include all of the tasks due for the week in the section labeled "Graded work due this week." I felt it would help everyone, and it would reduce me wasting my time looking in week seven for an assignment due in week four. My third issue is with Blackboard. I am currently in week 6 of class, and I have an assignment due on Sunday. I was supposed to receive an assignment back from my professor with her input, and I was supposed to review the professor's input and make the appropriate changes for final submission. The day I am supposed to receive this feedback I received an email instead stating that there was a problem with blackboard and I need to resubmit ASAP. So I resubmit and email the professor to let her know I took action. Two days later, I receive another email stating all my assignments from last week need to be resubmitted ASAP because they did not load properly. This time I attached my assignments to an email rather than using the blackboard. I did take the professor's advice to call and get help with this issue, but well I am not looking to throw money at the school so I will have to wait the 48 hours to get a response I'm sure. I wish the professor would have contacted me sooner because that could have helped also, but what does she care, she is receiving a paycheck. Is Brandman University to blame for all of this? No. its people, lazy people. I have combed through the five-star reviews on this site, and they are all pretty cool, also reasonably similar. Anyways, maybe I just had bad luck. My wife received her MBA through Brandman, and she did not have anything bad to say, but she also went into the school and had excellent professors."

Saskia Knight

Responded: 8/13/2019

Hello Michael, we appreciate you sharing your feedback. I am disappointed to read about the experience you received while attending. We strive to provide all our students receive an excellent education, and it looks like we missed the mark here. I will share your feedback with Dean Worthington, who oversees the school of Business and Professional Studies. Thank you for taking the time to share your experience as this allows us to make future improvements.

Frustrated Student

Reviewed: 4/12/2019
Degree: Criminal Justice
Graduation Year: 2019

"As an adult student who pays for my education out of my pocket, going to Brandman University was one of the WORST decisions that I have ever made in my life. I truly wish that I had read the reviews here before reaching out to this pathetic excuse of a college. The One Stop is a hot mess. The counselors never return my messages or answer my emails. My last straw was the counselor's inability to answer a simple question about the request of college transcripts. There is NO excuse for such incompetence. When I forwarded my concern to the office of Associate Vice Chancellor for Student Services, he had the nerves to tell me that he found it "interesting" that I had not made any payment to the school for the upcoming semester even though I kept emphasizing that I was paying for my education out of my pocket. Are you kidding me? This is your attitude? Why would I make the payment first if your incompetent staff cannot even answer a simple question about the request of transcripts? God, why did I choose this school? Do NOT make the same mistake as I did. I feel so angry right now."

Saskia Knight

Responded: 7/15/2019

Thank you for sharing your feedback. We want all our students to be given a seamless experience and a valuable education. At this point, I feel it would be best for you to contact our Office of Student Concerns (OSC) for guidance. http://www.brandman.edu/about-brandman/consumer-information/complaint-policy and to find a resolution. The OSC provides informal assistance in providing recommended actions to help resolve conflicts, disputes, or providing contact with appropriate resources. The OSC is an advocate for the fair resolution of a problem, not for any particular party, and gives equal attention to the rights for all concerned. Thank you again for reaching out, and I look forward to a positive resolution.